Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

Sylvester was on time, which was a nice change from other service companies!…read moreRepaired our toilet without a mess, nor did he recommend a bunch of expensive unnecessary work. Professional and personable, will request him for our next plumbing job!!

$495 to replace a residential porch light 9 feet high?…read moreOUTRAGEOUS AND THE HIGHEST BID!

We had a multiple leaks on a water main leak and Ian did a great job fixing the 3 components. He…read morewas knowledgeable and was professional in taking some more time to get the exact right part even though he was supplied a slightly different part. He was communicative and the prices were competitive with other major reputable companies in the area. I would highly recommend the secret plumber!

I could not recommend The Secret Plumber more, and Master Plumber Steve K. in particular. I had a…read morepinhole leak that needed repair--The Secret Plumber responded quickly and provided a great quote before the appointment. Steve arrived perfectly on time, did a thorough job, and cleaned up afterward. He was extremely professional and cordial--I am 100% satisfied.

Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

I am extremely happy with the work that Screaming Eagle did installing the rough in plumbing for my…read morenew accessory building. They clearly knew every detail of the code required in Fauquier County. They listened to my requirements, were very prompt and a the project was a good value. The county inspection was very straightforward. I will personally recommend this form to anyone who has a challenging plumbing project.

Wish I could give it zero stars. All about promised follow up and service and so very friendly at…read morethe time of the sale. Big hype on selling us a water rite water softener that was supposed to also supposed to do the job of an acid neutralizer by correcting the PH levels. Were assured we did not need an acid neutralizer with this water softener and that it would be evident because we would no longer see blue and discoloration in our sinks, showers and tubs. Never happened. In fact, the tank blew out within the warranty period. Screaming Eagle refused to honor the warranty even though we had made consistent calls for help when the system was not working properly, requesting them to check the settings and find out why it was requiring several bags of salt per month. Promised several times they would come out to the house but never showed. When the system finally blew we were told it was because the salt tank was empty when they arrived. It was several days afterwards and why would we add salt to a broken system? We also reminded them about our previous messages and calls regarding the system requiring excessive salt, but they didn't recall. Asked about the promised warranty and were told we had to call the manufacturer. Called the manufacturer who agreed to replace the tank with confirmation from Screaming Eagle, but that never happened and the warranty expired soon after. We spent $7000 on this system because we have two disabled and medically complex children, one on a feeding tube, and both in wheelchairs, and we wanted their drinking water to be safe. We had to mostly buy bottled water anyway, even when the system was working because of the overabundance of salt in the water. We also had to pay plumbers twice to dislodge the salt from our faucets twice, and our pipes were getting pinholes and leaking due to acidic water. Their response was "Don't recall that you requested an acid neutralizer." Really? Screaming Eagle did not contact the manufacturer to advocate for us and offered no further assistance. The warranty expired and we have a blown water softener sitting in our basement with no way to remove it as we are in our 70s and disabled.

Jermaine was awesome! I tried to install a new tub spout myself and ended up damaging the pipe and…read morecausing a leak. Jermaine diagnosed the problem and fixed it quickly. He was professional, disclosed pricing up front and was very nice. He also got me scheduled the next day! I will hire Jermaine again for plumbing needs!

Germaine was prompt, professional and so pleasant! He installed a new faucet assembly in our…read morekitchen and cleaned every spot around it. We will surely refer him gladly. Prices are all upfront and no surprises. Highly recommend!

Very nice and professional. I needed and inspection after a power spike entered the house through…read morethe cable and fried some appliances. We were worried if it was safe. Luckily everything was fine. We learned some things like your electric system needs maintenance. Our panel is 40 years old and needs to be brought up to code.

My husband, Rick, called yesterday late afternoon, scheduled an appointment for today!! WOW!…read moreJake, who is super and professional, arrived on time. He found our problem and fixed it. I was expecting a high bill and was very surprised. Happy to pay this bill! If you are looking for a company that is helpful, courteous and professional - this is the best we have found! I thank them very much!

I would definitely recommend Powell's, especially tbe…read moretechnicians, Kyle and . I called to have some routine maintenance done on my hot water heater and septic . The communication and scheduling were excellent, they arrived exactly when they said they would, and even called me an hour in advance to let me know they were on their way. Kyle and Thomas were very professional, knowledgeable, and took the time to answer my many questions. Powell's has also done major repair work on the septic systemwithin my community and they have done an outstanding job.

Came to home for free estimate. Great. Looked over and documented all small plumbing repairs…read moreneeded. Estimate due in couple of days. Now been three weeks of waiting. After calling, still waiting. If you did not want my work, which obviously do not, why not just be honest. I'd understand and move on to another vendor. At this point, angry, wasted my time from work to meet up with you. Disappointed that my repairs have not been started. I will move on and never use Powell's again and certainly never give a recommendation to anyone again like I have in the past. You've lost a customer and sure you don't care because I live a modest like in a modest home. Not good enough for you to service anymore. I wish Powell's well because this selective attitude will get out around the community over time.

This was for a propane hot water tank replacement, a water main valve replacement, and a whole home…read morecarbon water filter. A rep contacted me immediately to schedule a free home estimate. The plumber arrived at my convenience, accurately assessed the situation, gave me several recommendations, prepared several quoted options, explained the pros and cons, and didn't pressure me on the decision. He came out next day and completed the work quickly, cleanly, and up to code. The end result looks immaculate. He answered all my questions. I was so pleased I joined the partner program to save 15% on future jobs. Thanks F.H. Furr!

Today I called for an after hours emergency call at 7:30pm roughly, no word or follow up by 9:00pm…read moreI called back my ticket is "on hold" and not a single soul reached out. At 11:00pm I was told it's still "on hold" and that they can escalate it further to a dispatcher. I knew it would be 2 hours roughly before a person could be allocated and here, but the utterly abysmal customer service, response, and AI bullshit has pushed me away from this company. If I call you for assistance then do every single one of your customers a favor and reach out, and or notify them if you have no one available or if a ticket is "on hold" whatever that means! I've used this company twice before and they were decent then, guess companies change. I will never use this company again!

I have been using Dynamic Heating and Cooling for a number of years. They are very dependable and…read moreprofessional. I also purchased new heating and cooling units from them which have given me excellent service. I highly recommend them to anyone looking for HVAC services.

Called Josh after a horrific experience getting an estimate with a local, much larger and highly…read morerated HVAC company. Josh came out took a look ay my systems and provided an honest estimate. I decided to move forward with them and happy with the service provided so far!