Always friendly and helpful people here, git what I need and was on my way.read more

Pricey, pricey, pricey. AutoZone is always a last resort if I need something quickly and I can't…read morewait to order. I can always order online or go elsewhere and find the items they sell here cheaper by a big difference. Customer service is just OK at this location. Staff at this location are not really helpful when asking questions about an item. AutoZone will always be a last resort when needing a part quickly.

I've been bringing my car here for years and have consistently received good service. The staff is…read morealways friendly. Wait times are a bit long but other than that it's a good experience.

Every time we have had service, there is recommendations to do thousands of dollars of work. Just…read morerecently I was told the car needed all 4 brake pads changed. I decided to take it to another mechanic and told him I needed new brake pads. He called me an hour later saying he couldn't in good conscious change my brake pads because they were fine, at least half of their life left. This is not the first time this has happened to us here. Their service is not trustworthy. And their prices are very high.

This might be the cleanest, most well organized auto parts store I've ever seen. Even the parking…read morelot is clean! It's certainly a league above the competitor auto parts stores on 4th Street (of which there are several!) It's the furthest from my house, but I'm not even tempted to stop at one of the others on the way. Recently, I need a car battery - like asap - and I called at 7:30pm and spoke to an excellent customer service representative named Jacob. He said they closed at 9, but they had my battery in stock and if I could head over in time, he would be happy to install it. It was dark and cold - Albuquerque in January - so I asked if he'd prefer I come in the next day when it was light. He said he wasn't working the next day and wasn't sure if anyone who was could do a battery install. It was so nice of him to let me know that! So I drove over and he had my old battery out and my new one in, lickity-split! (And I have a funny Italian car with odd size bolts, too.) Overall, it was such a positive experience, I would always go back there for car needs in the future. They are also a UPS drop point, and I have taken packages there, which has been convenient, as they have longer hours than the official UPS stores.

Worst auto parts store that you can ever go to will not warrant either parts can't look up the…read moreright parts don't go here

Wish I could give it zero stars. Never going back. Terrible, the most disagreeable staff. Been here…read moremultiple times. Every single employee I've spoken to is unkind and short. The nasty woman, the fat guy, they're miserable and look at you like you're crazy if you have more than one question or don't know what you're doing. I thought you guys were the experts why are you acting surprised that I am asking questions about parts? The first time I was shocked. The second time I wasn't expecting it but I'm glad I recorded the entire interaction. And I will be uploading it to tik Tok. So, basically if you don't LOOK New Mexican or are from out of town and need help don't go here. Go up the street to 4th Street advanced Auto parts. Or AutoZone. These people are sick. No one's coming into the store because they know everything and their car is fine. They need to cut the snarky nasty attitudes. No wonder the store is never busy.

good service with prompt staff assistance, a notably clean bathroom stocked with fresh towels and…read moresoap, and paper towels available in the restroom for convenience.

I am very loyal to flash automotive. I have brought my close friends here as well. I was first sent…read moreto them by Quantz. Quantz did all the repairs and maintenance on my since 1986. Quantz decided to be collision only and they sent me to Flash automotive for repairs and maintenance. They look over my vehicle and they let me know what maintenance is needed, approximately what it will cost and how urgent it is. I have limited income and it really helps me to spread things out and put a little bit in each month. The work they do is excellent. They are warm and friendly. I have taken my friends to them and my friends are also happy.

Flash Automotive…read more Incompetent! Took my vehicle in. Gave them explicit instructions on how to recreate the issue. Also gave them explicit approval to just replace said parts - No Diagnostics necessary. Just replace the parts. Easiest job ever - just replace the parts. I dropped it off when the problem was present and obvious , but Brendan refused to go for a test drive, or even go to the parking lot so I could show him the problem. Brenda called 8 days later saying they couldn't diagnose the problem. He said his master mechanic with 40 whatever years of experience couldn't duplicate the issue - and admitted they did not drive it the minimum duration I told them to to replicate the problem. Once again, why are you trying to diagnose something that you had approval to just fix?! I don't care how experienced the mechanic is. If they are unwilling to do their due diligence in diagnosing the problem, especially with explicit instructions from the customer (yes, some customers know what they're talking about) all that experience is irrelevant. Incompetent. They attempted to say it was just a bad gauge, but sadly that's not the case and wouldn't case the actual problem. And the fact that they couldn't diagnose ONE issue, they ignored the other issues and didn't service them. Brendan refused service. They had it 8 days didn't repair a warranty issue and the other two items they had approval to do so without any diagnostics. They fixed nothing! Completely incompetent and evidently hard of hearing to. Brendan is arrogant and does not listen to the customer. No chance I'd ever recommend this company. Sad, when you can't even get them to just do the work. Overall experience was pathetic and unacceptable. What a waste of time. Looking forward to their defensive reply

I had bought a serpentine and signed up for an account, then I bought a starter I didn't need…read morebecause their advice was completely wrong. They wouldn't take the part back so I was stuck with a starter I didnt need. Sarah was extremely rude and she didn't apply my military discount and refused to do so after the sale was made. She insisted I go down so I went 3 times all of which she wasn't there ! I called her and she became very rude so I would never go there again.

This company is shady. They have a shitty return policy and they have a horrible warranty process…read more I will never patronize at this or any O'Reillys ever again. buyer beware.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.

Thank you to the whole crew over at Zia, especially chuck for getting my car back to running…read morenormal. We may not have crossed the finish line yet, however we will. Excited to continue doing business with you, as your work is always top quality. As is your customer service. Thanks guys!

You wanted to rip me off replacing a tpart that did not need to replaced, it…read more was a 40 dollar part, your response was I could not afford it, you don't know me and how money I have , like I said I work on cars all my life, I'm not dumb,im 74, I read some of your reviews I think you make up excuses You never informed me about a estimate fee, Diego and Rick lied to me , put yourself in shoes, I don't think you care about people just money , on your web site it's