My experience with the Service Center was absolutely wonderful!! Courtesy, care, communication ALL EXCEPTIONAL!! Melvin was so professional yet personable!! I highly recommend Lexus of ABQ read more

I've been bringing my car here for years and have consistently received good service. The staff is always friendly. Wait times are a bit long but other than that it's a good experience. read more

The new show room opened about six weeks ago. This is our first time back since it's been open. We brought the car in today to get the oil changed and to rotate the tires. It's time to get the brake fluid changed and flushed. The building is really beautiful. They offer snacks, flavored waters and a variety of coffee type drinks. They also have teas. The employees are always very helpful and polite. We are waiting here for the vehicle which should take about two hours. read more

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Sales rep was the worst I have every experience in my life. Went in asking for a new battery for my car. Was greeted by the most rude representative, just asked me "what." Proceeded to ask him for a group 24 size battery for my 2017 IS 200t F Sport and he didn't know that was. Eventually he comes out and tells me it's going to be $200, despite it being $162 on the official website. I ask if they'll be able to honor their online price and he rudely tells me no. read more

Our experience at Lexus of Albuquerque was outstanding, thanks to Fabricio Ugarte. From the beginning, he listened to our needs, wasn't pushy, and truly worked for us. He was friendly, professional, and made it clear that he cared about our family's concerns. He took the time to explain the financial options thoroughly, ensuring we understood everything. He never made false promises--only a commitment to finding the best options within our budget. When a minor misunderstanding arose with the finance department, Fabricio's patience and professionalism kept us from walking away. Unfortunately, the finance representative was less patient and seemed irritated when we asked for a private moment to clarify things. This was the only negative part of the experience, but Fabricio stepped in, ensuring we felt comfortable and respected throughout the process. I've purchased many cars over the years, but this was by far the best experience. If you're in the market for a vehicle, I highly recommend working with Fabricio Ugarte--he truly goes above and beyond for his customers! BTW; This purchase wasn't for me but for my daughter Sylvia--first time buyer. She and her boyfriend Oni were making this purchase together, but I was there for the entire process and witnessed everything firsthand. I was reluctant to trust a salesman at first with my daughter, as the car buying business can be intimidating, but he earned our trust and respect. We will purchase with him in the future for sure! Wherever he may sale! Thank you Fabricio! read more

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I'd like to commend Mont Porter, General Manager of Lexus of Albuquerque, for his exceptional customer service. After several service issues with my RX350, Mont took personal ownership of the situation. He listened, investigated, and resolved the matter swiftly and respectfully. You can tell he genuinely cares about customer satisfaction and the Lexus brand. This level of service is rare--and absolutely worth recognizing. Thank you, Mont and the Lexus of Albuquerque team!!! read more

Lexus of Albuquerque - New 2025 Lexus 450e from LEXUS OF ABQ - Car Dealers Near Me - Albuquerque, New Mexico

This is the best dealership I've ever dealt with !! The salesman, Zack, was friendly, patient & explained everything to me. Not at all pushy. My new car was ready the next day, all detailed & full tank of gas. He set up my Bluetooth & showed me how to do stuff with it. I've had to call him a couple of times to ask questions & he immediately explained what I asked. I still have some questions about the computer system & more of the bells & whistles & they have a specialist for that, Jacob who is coming to my house to personally explain things & show me what to do. The dealership is clean & beautiful with a station for various drinks & water. I HIGHLY recommend Lexus of Albuquerque !! read more

Had a 7:30 a.m. appointment to have the side mouldings installed on our new RX350. It should be a 30-45 minute job. At 9:30, told it would "just" be another 20 minutes. At 10:30, told the job was done EXCEPT the moldings were installed on the wrong sides and they did not match up from front to back. We'll see if they damaged the paint once it is corrected. Abysmal service!! No excuse! read more

Have vehicles ready to show when you make an appointment, don't bait and switch. Disclose carfax information prior to signing paperwork.

I recently attempted to purchase 2016 Jeep Cherokee from this less than reputable Lexus Dealership, only for them to sell the car I had already secured to a higher bidder... I thought buying a car from a Lexus dealership would have been a smooth professional experience , it was not!. I was treated with such disrespect that I will never shop at any Lexus dealership ever again. Lastly, I think that the Albuquerque location needs new management as the current Manager has no integrity and lacks all forms of customer service. I don't think Lexus realizes what they have done, I needed to secure a car so I could start a new job, and now I have lost out on a good job opportunity because the Manager at Lexus of Albuquerque sold the car I needed, after I had already secured it. This is bad business, and extremely unprofessional!. Do not shop at Lexus or Albuquerque, they will take your deposit and then sell the car you secured with no remorse. Never Again!. read more

Purchased a used Platinum Rogue online/phone from Phoenix. Picked up the car and drove back. Christopher Montoya, Salesperson, provides excellent service, clarity in agreements and strives for excellent customer satisfaction. Offered an amazing extended warranty package fit to my nerds. Loving my new wheels! Would return to Lexus Albuquerque without hesitation. read more

Service Manger Pete Ponce is absolutely wonderful, he takes care of the costumer and always addresses concerns and clarifies any issues! I appreciate taking my car matters to Lexus Service Department read more

I was driving my new LC500 from Texas to California and wanted to change the oil at about yo miles as part of the new engine break in. The staff here were very helpful and also understanding of my anxiety about getting everything right. Making the Saturday appointment was easy and Matthew, my service advisor, was very understanding and helpful. He got me back to see the car in the air to understand the oil change procedure on this vehicle, which was important to me. The mechanic was nice, too. I can't say enough nice things about my experience here. Top notch! read more

Lexus of Albuquerque - My new car! - Car Dealers Near Me - Albuquerque, New Mexico

This is a review of the service department. Brian was my service advisor and was really excellent, professional, and very helpful. The service team did excellent work at a reasonable price. Highly recommend. read more

Juan and Daniel helped my husband and I out so much! Excellent & very friendly employees! Best service advisors :)

I've never gone to dealerships due to fear of overpriced, bullied stressed environment. But I had to bite the bullet. Yelpers of Albuquerque, step up your game. I'd love to support a honest mechanic, but with solid 100+ reviews. Like in California. These 15-25 review businesses just don't cut it for me. Anyways, so I had to overcome my fear of paying dealership prices to get reliable service for my 2010 Lexus. Robert in the Service Department provided excellent customer service, recommendations with his own honest opinion (which what I am paying for), without "nickel and diming" me. I'm on my second Lexus, and if Robert was a salesman, I'd probably buy my third from him. I trust the man and glad that he is part of the Lexus brand. His impeccable professionalism is what makes of brand loyalty. I get it. I'll be back. read more

I have been a loyal customer of this dealership for 20+ years. I've had wonderful experiences with the sales staff and service department buying several Lexus cars and having them serviced at the dealership. After Tom sold the dealership to Group 1 Auto, it has been a downhill ride to the point where I will not be going back. They now want you to use an awful booking system for service requests. Unless you know exactly what the issue is, there isnt an option to talk to someone. When you go to book a 5k incremental service, it is not clear if that actually includes the oil change or not as that is a separate line item in the booking system. If you make it past what you need done, you are then told the complementary loaner vehicles are not complementary anymore, but rental vehicles. If I am going to pay a premium to have the car serviced by the Lexus dealership for significant cost premiums, I expect the overall experience to be premium. At this point, I cannot even get a service rep on the phone to make an appointment and discuss what is needed. If you call the service number, it directs you to make all service request on the horrible booking system. If you press option 2 to speak to someone about booking an appointment you get sent to a call center. The call center I got forwarded to was some Promotional Department and was rudely told to hang up and call back. If you select option 3 to wait to talk to a service rep, you get stuck in an endless loop where no one ever answers the phone. After my 3rd try and waiting on hold for 20 minutes someone finally answered. I asked to speak to a service tech and was transferred. Unfortunatly, I got transferred to a nameless voicemail box. I left a voicemail and never got a call back. What was once a fantastic dealership that instilled loyalty in its customers where the owner would regularly come out and chat with buyers and service customers is now a typical corporate cluster of a business where you can't even talk to a human. I miss the days where my service advisor (RIP Rob) knew my name and would get me booked within 5 minutes of calling and have my complementary loaner waiting when I dropped off the vehicle. I will be taking my service business elsewhere and next time I am ready to buy another Lexus, I will take that business to an out of state dealer (since Group 1 also owns Lexus of Santa Fe) who knows how to provide customer service. read more

First class car dealer with first class cars and with first class service!! What more can I say!!

Sadly, this isn't the same dealership or level of service to which we've grown accustomed. I needed an oil change. I called and was transferred to Texas. Ummm, ok. Couldn't find me by name, phone number or even the darn VIN. Well, I bought it from you! When dropping off, I was asked if I wanted full service or just an oil change. That's when I knew something was off. Since when do you do anything but full service? That's what I pay $180 for an oil change. Not anymore. Full service (oil change, top off fluids, remote battery swap out, etc) is $300. Yea, you read that right--$300! Oil change every 5k mi x 15k miles a year. You're looking at $900 for what use to cost you $540. Robert A. Is still there and providing great service, which is why I gave 3 stars. But this new company is 1) not local and 2) gonna hit you in the pocketbook. Btw, don't bother driving to Santa Fe to avoid this--new people own that dealership too. I'm so disappointed I have to find a new shop that provides good service to car and customer--that won't run you $300 a pop. read more

My wife purchased her car here and they've always been there for us when dropping off the car for maintenance, always quick to offer free rides or even free rentals. Their staff is very friendly as well! Including Jaime! That is a bad dude right there! read more

I would like to take the opportunity to thank Mr. Mont Porter for personally reaching out to me in regards to a negative review I posted about the Titling/Registration department (specifically taking excessively long to complete registration paperwork). After discussing it seems they are not immune to the same issues as other business of finding and keeping employees. He expressed a sincere desire to correct the issue soonest. Thank you, Mr. Porter for taking time out of your day to personally contact me. Gene read more

I fought a used Mercedes from them, loved everything the day I bought the car. Of course they were very friendly. It's winter so it was a few days later I rolled all my windows down and the back left window never rolled back up, I dropped it off to them the next morning so they can fix it. I dropped it off Wednesday and I didn't get my car back almost 4 weeks later! I had left some presents in the back and when i finally got my car back, they were gone! First off no one gave me a run down on what happened, no on walked me to my car to show me it was now fixed. Their communication was the worst, I was having to call them all the time. 0/10 recommend. read more

They don't do any type of vehicle inspections before they sell the vehicles. Their priority is getting the sale and nothing more.

I was visiting the dealership to buy some touch up paint. I ended up talking to at least one person from each department and all of them were so great. Mark in parts was super helpful. Cassandra answered all my questions, as well as took me to financing to get information about package maintenance deals. I left absolutely blown away at how helpful and friendly the staff was. The customer service was exceptional despite the chaos of the construction happening. read more

Love this place! Daniel has been our service advisor from day one! He is phenomenal when it comes to customer service and making sure our vehicles are always taken care of. 1000/10 recommend! Thank you Lexus! read more

I cannot begin to say enough good things about this dealership, esp. Danny in service. My daughter was completely imperiled by a local independent area mechanic, who was performing ZERO necessary maintenance on her car. After she was told that her barely functioning battery was just fine, we took her car to the Lexus dealership, where it was revealed that her battery failed the battery test and needed replacing, her tires needed rotating and balancing, after the independent mechanic denied the necessity of rotating and balancing the tires (huh?), AND that her brake pads were dangerously low and her rotors needed resurfacing. The engine air filter replacement needed "immediate attention" and had to be replaced. All of the foregoing the independent mechanic declined to do. He merely changed the oil over a year car relationship with him and bringing him the car multiple times. Who does that??? Enter Danny, in the service dept. at the Lexus dealership, who was so nice and diligent, going over the car, meticulously, honestly declining to do some services, saying the car was not due, and giving my daughter a first-responder's discount. As well, because she is a busy surgeon-in-training in the hospital during business hours, he was very amenable to going to the hospital to switch out the Lexus dealership loaner car for her serviced car, which in the end was not necessary. Oh, yeah, the dealership serves up very nice and fancy coffees from a very cool espresso, etc., machine. That in itself was very impressive, and I also appreciate how careful they are about sterile technique during COVID. I cannot recommend this dealership enough. Customers and management please take note. read more

I walk into the business with my son because he was interested in a used vehicle on their lot . We got approach by this salesperson called Mike Paque we went for a ride he seem very nervous but we went around the corner and afterwards we went to finance where I informed him that I had my loan already with a local bank union of which his whole attitude change and he told you either take our lender or hit the door just like that like if he own the company after I told him that I didn't like his nasty and prejudice attitude he brought his finance manager to pursue me to get a loan and promise not to hit my credit which I knew it was a lie , I really did not purchase a vehicle because everything look shady and I did the right thing and walk away . Sometimes people need to be reminded of who they are because they work for a high end luxury dealership but they forget they are just simple workers ( poor ) not the customers ( rich ) Mr Paque needs to know he is serving them not viceversa I will not take this post down don't even ask provide good customer service and the good reviews will put the negative ones last thx read more

From Start to Finish Michael Torres was so helpful and very easy to work with. My car got totaled at Christmas and I needed to find a good replacement ASAP!! Mike made everything so easy and COVID safe for me. I recommend Lexus of Alb. And Michael Torres to anyone seeking a new or used vehicle. read more

Prompt service - we had an issue from a different Lexus dealer where they had over tightened the oil cap. Brought it in for tire rotation explained the situation and everything was taken care of. They washed our car and made sure every possible bug was removed from the front grill. Amazing service we will be back! read more

Everyone is super friendly and helpful! Anytime I need something done with my vehicle they're super attentive.

Dealer made good after my wife's car was broken into. Dealer reimbursed for items stolen read more

Daniel is my service adviser & can't begin to explain how great he is! He goes above & beyond with the service he provides! Convenient, time efficient/convenient & hospitable are just a few words to describes Daniels service! Thank you for all that you do. Looking forward to seeing you next visit. read more

Hands down the best service department experience. They go above and beyond every time my wife brings her vehicle in for service. They always have a loaner for her when the vehicle is in for service. Always keeps us updated about the status of the service and time that it will ready. read more

I purchased a 2015 Buick Regal in March 2020 and I'm still waiting for my spare tire and kit as promised per sales manager! I will not be returning for any future services due to poor customer service! After purchasing my vehicle I realized my trunk was leaking water, after 4 attempts and numerous inconveniences my trunk is still leaking water!! This has been the worst car buying experience ever!! read more

I bought a used BMW from Edward (Michael) Torres and his willingness to accommodate my requests made the experience truly enjoyable. For example: Being an out of state buyer, I requested photos of the car and Michael sent pics of the sides, front, back, interior, as requested. He also brought the car to the independent service center I selected for a pre-purchase inspection. Michael then had the two recommended repairs done by a Certified BMW tech at Lexus of Albuquerque's affiliated shop, Sandia BWM. Finally, Michael picked me up at the airport. This is exceptional service for a used vehicle purchase, and speaks to Michael's and Lexus of Albuquerque's professionalism and customer service orientation. Five Stars! read more

I just bought a used car. They treat you worse than if you buy a brand new or leased vehicle; I know from experience. They also at times break other components when fixing other things; However if they break it they will fix it, but it's still annoying. When they say they will detail your car they wash the outside and don't do the inside. read more

top notch customer service, I feel so taken care of!

Well went there yesterday and purchased our first Lexus. Needless to say there was no smoke in mirrors and it was one the easiest transactions buying a car we have made. Raymond in sales was very accommodating and took care of us. We spent a couple hours test driving a number of models but decided on the GX. In all honesty we spent more time test driving and finding the right fit than we did negotiating and signing paper work. Overall we were very pleased. I would recommend Lexus of ABQ if you're in the market for a reliable vehicle with a great record. According to true car we got a great deal which I felt from the start. See Raymond is the one I would turn you to when you go in. No nonsense and everything he told me he was going to do, he did. Hope you all take a moment to check out this location. read more

Lexus of Albuquerque - Very happy with our purchase. Looking forward to the miles ahead. - Car Dealers Near Me - Albuquerque, New Mexico

Friendly courteous professional and responsive. Richard was great I would definitely consider them in purchasing my next vehicle

Recently took my 2017 Lexus RX350 for a diagnosis of the A/C system, as it was running the fan and A/C, though no air was coming from the vents. The entire process was really good and the service advisor was very friendly. Everything went downhill when the service advisor let me know that the diagnosis did not find any problems with the A/C, though it was strongly recommended as "critical maintenance" to evacuate and recharge the A/C system for a cost of approximately $368. I asked why, if the A/C is a closed system and nothing was wrong, it needed to be "evac and recharged". I was told because it had lost some refrigerant and needed this service. My limited knowledge of A/C systems is an understanding that evacuating the system means removing all the existing refrigerant and a recharge is the placement of new refrigerant. If it was low, a more accurate recommendation should have been to add more refrigerant, though I am still not sure it needed any. I did not approve this maintenance as it appears this was an unnecessary charge based on the service diagnosis. Mostly, my research on the internet showed that an "evac and recharge" is warranted when there is a problem with the A/C system such as a leak or broken part and a repair is performed to fix the problem. So why, if the diag showed nothing was wrong, would an evac and recharge be needed? I could not find any evidence of a situation where an evac and recharge is needed for a properly functioning A/C system. The original problem still have not been resolved, as it did not occur during the diag. To add to this situation, I was sent an email to provide feedback, though it provided the dealership's general number and when I called the person answering did not know where to transfer the call, then transferred me to a no name voicemail. I may be wrong, but I am sure this is not the best way to receive feedback for business improvements. Since Lexus of Albuquerque is the only Lexus dealership in ABQ, I will continue to take my RX350 there for service, though be very aware of unsupported and unnecessary charges. read more