Avoid this store at all costs and avoid it especially whenever Larry is working. Not sure if he's…read morethe manager or assistant manager but his customer service skills are non existent. He was very rude to me from the beginning while trying to process my return as well as he does not seem like he wants to work in general. He will find some way to not process your return. I wont be stepping foot in this building again. Honestly you are better off shopping at Napa, better quality service and parts.

The assistant manager here is very rude and condescending. Tried to tell me the only wiper blades…read morethat would fit my car were $40 per blade only and the lower priced blades wouldn't fit when I know better. I bought blades from here before and they were $20 per blade and she was very smart at the mouth saying last year we didn't have inflation. You're telling me the blades are at a double price markup?! I'm not stupid ma'am and you're very rude and lost a person who regularly shopped here. I won't shop here anymore I'll take my business to Advanced Auto Parts going forward. ***Update*** Just went down the street to Advance Auto Parts and found blades to fit my vehicle for $20.99 per blade. So much for inflation!!! ‍

I came in earlier this month thinking I only needed a tire patched due to a nail, but had a wake up…read morecall that my tires were worse than I had thought( as shown on the tire tread chart of shame, lol). It was not my plan to buy four new tires that day and I agreed to get one tire. Laron was so kind and offered me a credit for the cost of an additional tire so that I would be safer on the road. I came back yesterday to get the other two tires. Hayden was great to work with and the installation was done super-fast. Thank you!

I am writing this to warn others to check their itemized receipts closely. I explicitly requested a…read morespecific tire model, but they altered my order to a much higher-priced tire without my authorization. When I caught the billing discrepancy on the itemized receipt, they did correct it, but they added on the tire certificates which were not on my invoice before. The overall experience was incredibly deceptive. The front-counter staff exhibited completely unprofessional behavior. While I was in the store deciding over the phone with a parent about what tire to get, they were whispering and laughing excessively right in front of me. The disrespect continued even when I called this location; right after he corrected my invoice, he was caught laughing out loud because he thought he had hung up the phone on me.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

This dealership used extremely deceptive practices on my 24 yr old daughter's lease deal who has A1…read morecredit and was a first-time car buyer. She thought she was agreeing to lease a new car for $48k but they actually charged her about $56k for the car after all the hidden fees were discovered and she had a RENT RATE OF OVER $7k. They added a $699 paint protection film that she never received nor agreed to be added, a $1095 acquisition fee a $899 dealer fee, $994 upfront fees and $1298 sales tax/tavt fee. She gave $2500 in cash at signing and they did not apply this to cap cost reduction. We reached out to them regarding violating consumer protection laws and leasing laws and they refuse to admit any wrong doing.

Do not seem to genuinely care anything about the customers. It is sad because Mercedes is…read moreA great brand this dealership does not represent the brand.

Booked an appt online for an oil change and tire rotation. They did not open on time and when I…read moreapproached the counter they were annoyed that customers were even there. I told them I was going to wait, again annoyed they told me it would be over 2 hrs. I opted to leave and won't return with any one of my 4 vehicles for service here.

Great service, knowledgeable team, super friendly, and fast turnaround…read more Been here before and will definitely be going back.

So, let me start off by saying I usually do my own automotive work on my fleet, so the number of…read moremechanics I visit is pretty low. Previously I had bad experiences with other shops so I learned how to do my own work. This was the first mechanic I went to in over 15 years for anything outside of tires and alignments. I needed a clutch replacement for my 2002 Subaru Impreza WRX. Something I've done before but an injury kept me from doing it myself. I did a lot of asking around in a number of online automotive groups, and the same name kept coming up. I also asked friends and the same name came up for my area. I gave them a visit, and liked what I saw enough to give them a shot. I was advised that they were booked up for the next few days, and to drop it off Sunday. This is what I did, filled out the night drop paperwork, and was on my way. Monday morning I received a call that they identified a second problem with my clutch assembly, something I completely overlooked! I authorized the repair. I got my car back SAME DAY. I'm not sure if it was Zach Rice that did the work or another tech, but to whomever did the work on my car, thank you! Very highly recommended for anything Subaru! I Will send my friends and family here.

No need to go to a dealer. This place has great mechanics and competitive pricing for the…read moreservices. I have them take care of all of any significant work on my 2022 Outback Wilderness.

Joseph is the goat. Great customer service and helped me with my car in minutes. Highly recommend…read moregoing to this location if you need help with any car servicing.

I have come back and forth to this location with my sister for the past 3 days. The entire store…read moreteam was pleasant and helpful. As a woman shopping for tools and auto parts you often get met with the assumption that you have no clue what you're talking about.. This store team was so respectful and made the experience comfortable. ESPECIALLY Joseph Plange . A Young associate who went above and beyond to help us find the parts we were looking for or locate them at another location. He was so helpful I had to come Leave a Revie. Thank You again Joseph!

I have worked with Lakeside Automotive on 3 different repairs on 2 different vehicles. All 3 times…read morethe problems were diagnosed correctly, repaired promptly and I received text updates on the status. 5 stars!

Ended up getting a flat tire less than a mile away from here and Nakia told me to limp my car to…read morehim and he changed my tire free of charge! Couldn't reccomend this place or the owner enough. Nice shop, nice employees, and saved me this day!