The guy who helped me today was a racist! He didn't want to honor my warranty on my battery. He…read morethought I was lying about having a receipt which I did. He tried to tell me I was past my 18 month warranty when in fact I still had 29 days left on it. Then he had to test the battery just to make sure it was dead. Dude, why would I bring the battery here if it still had juice in it? Then I tried to ask about any additional warranties for the new battery and his response to that was abrasive and rude. Never gave me eye contact and when I said Thank you and I hope you have a nice day the asshole didn't even say anything back. But the gentlemen in front of me he helped prior he was polite as hell too. FYI I am a African American man and these are Caucasians who treated me this way at this location.

There are two kinds of auto parts stores. The first and more prevalent is the national chain store…read moreinside an instafab building staffed with indifferent employees trained to look up parts in the computer and deliver them from the back room. They do not have scarred knuckles or dirty finger nails and they most certainly do not know the difference between a limited slip differential and a Knutson valve. These places are endlessly frustrating for customers who know what they're doing. Then there are the other kinds of auto parts stores. The rare business run by competent professionals who have seen everything, turned many a wrench in anger and know exactly how to fix the rotted kickdown mechanism on your beaten-up clunkbucket. This is Hastings. Walking in, the store is large and open with a the right mix of tools, fluids, consumables and floor stock to get easier jobs done, no barrage of frou-frou garbage to shine your car tires, no tweety-bird floor mats, no bullet-hole decals. As you walk to the prominent service counter you notice a comforting odor of WD40 and engine oil, think of it as a sign. These guys get straight to the point, provide insight and help on questions you have, often everything you need in stock by a quality brand and at competitive pricing. What sends this place over the top is in the back though. There you'll find one of the most competent and speedy machine shops you'll ever have need of. Swap out some bushings? Ten minutes. New wheel bearings pressed in? Overnight. The machine shop alone is reason enough to frequent Hastings.

I have visited this location several times. The staff is always helpful and friendly…read more I generally do not have a high demand for auto parts other than air filter wiper blades etc. This is my go-to place

Very disappointing experience. I placed an online order for a Sylvania SilverStar ULTRA headlight…read morebulb , and paid $61 for it. I didn't look at what I was handed by the store clerk, which I'm at fault for not checking before leaving the store. Once I got home, I discovered I had been given the basic Sylvania bulb, which sells for about $31 online. I paid for a premium product but was handed a cheaper one instead. I'd definitely double check what you're getting at this store, It seems they may try to swap for the cheaper product if you're not knowledgeable. If a customers pay for a specific product, they should receive the exactly what they ordered. This experience has made me question the accuracy and quality control of Advance Auto Parts' online pickup process, and the integrity of the employees. I won't be using this location again.

These guys here are always helpful. I don't know the guy that rang me up, but both Mike and Derek…read morehelped him out, verifying the oil for my car and the other one grabbing the actual quart of oil. These guys are a well oiled machine here. They work really well together and help each other out. They were even singing to the radio while I was been cashed out. They really seem to enjoy their job and it shows. My engine light came on as I was about to pull into my driveway and parking spot. I decided to go to the auto shop, before they closed. My car needed a top off and just 1 quart of oil.

They sold me a bad part and refused to return my money. I asked for a manager they said one was not…read moreavailable. I asked them to call a manager was told he was unable to call a manage. Do not shop here unless you want to get ripped off.

They couldn't help me but they were extremely helpful and nice! I was looking for a "value" priced…read morecar battery but they had nothing that fit my car.

These guys have been great for helping understand issues w batteries and charging things. Jumper…read morecables are gone, Do NOT use jumper cables! Get a versatile jumper battery here. Have a battery backup for your delicate electronics! Get it reconditioned here once a year. I've used them many tomes over the years. They are great.

Had a fantastic experience with this shop. I went in with a diagnosis from another shop that…read morewanted to charge me $700 to replace my alternator. Turns out it wasn't my alternator at all, it was some pulley and belt making my driving miserable. They fixed it for 120$. They could have very easily pulled a fast one on me since I was sure of the problem, but didnt. Great shop. Thank you (also shame to the two people that posted the same bad review for a small business- I went to the woman's profile and Shes Yelp friends with the man who also posted a bad review about their phone experience and not the quality of work. The person who answers the phone did ask my make and model and engine size off the bat. Not a big deal. )

Rude! Not worth it. I would have loved to give them a good rating but when we called we got…read morerudeness and attitude. We were looking for a place for starter replacement as our usual place is backed up for another week. When the guy answered, we started to tell him the issue and then he said "what's the make and model?" We started to tell him when he said "you've got to tell me, I'm not a mind reader!" WOW! We just hung up because if he couldn't even answer a question over the phone, I doubt he'd be very pleasant when we were in for repairs. We will take our business elsewhere. I can't recommend their work because we didn't make it that far.

I drive a Honda and got my oil changed here for the second time yesterday. Matt was the employee…read moreand he did a great job - friendly, professional, and thorough. No high-pressure sales tactics either. I'll definitely be back.

If I could rate 0 stars, I would. Avoid this location at all costs, especially if you own a Subaru…read more They completely overfilled my oil and drained all of the transmission fluid in my engine. I have a 2022 Subaru that only had 19,000 miles at the time. When I drove back to tell them about the sound my engine was making, they blamed it on my power steering fluid, talked to me both condescendingly and defensively, did a half-ass check only to tell me "it's a gearbox issue." They then also told me to just get it checked at the dealership and displayed a total lack of remorse for a mistake they knew they had made. I had to get my car towed to the dealership and cancel the only weekend plans I had been able to make in months. Just the small amount of driving I did to tell them about the sound was enough to destroy my engine because they drained all of my transmission fluid. I had to completely replace my engine, which was a 10k replacement. When we tried to go to their customer service, they were vague and unhelpful, and completely ghosted us after a few emails. The only reason we were able to get any kind of help is by reaching out to the owner of the Uncle Ed's franchise, where he luckily paid the cost of the engine for us. The process took weeks and was extremely expensive for me, as I'm a college student that commutes and works, and was miserable the whole way through. If you want people who have no idea what they're doing and people who will blame their mistakes on you, this is the place to go. Them destroying my engine and making a massive mistake is not even the worst part-- it was the treatment after it had happened. They are costly, slow, inexperienced, and will destroy your car while trying to swindle you.

The team of Corey (sp?) and Tommy working the evening I had a dead battery proved to be exceptional…read more- two great O'Reilly (in Royal Oak) employees who showcase by example what outstanding customer service is and should be! When no one else was offering to help with a battery and its replacement (from reasons that ranged from the obtuse of my "model / make car couldn't be done" to "we close in 30 minutes, so no" ... they answered the call for help and did the battery replace for me - just great service all around!

Modern two story building purpose built for auto parts, upstairs is storage. Private parking lot,…read morejust off of busy Woodward. Clean, bright, with well labeled aisles. Lots of parts rack space behind the counters. The staff is kid of stand offish.

Absolutely do NOT go here!!! They take advantage of older people who don't know any better. Last…read moreyear my grandma paid over $600 for new tires and then had to go back 2 weeks later for a alignment. A month later my husband ( her son and law borrowed her car and noticed that clearly either the alignment had never been done or that they did a piss poor job as the wheel was completely off. Having it been a month later my grandma didn't figure she could do anything about it. Here it is not even a year later and because of their horrible job she now needs all new tires again and the ones she bought are showing wires. Now they want to charge her another $1500 to have all this work done. Why would we come back!?!? It was your mistake that caused this all to begin with!

I had a screw in my tire, it went flat, and Jeff was great! He was quick, direct, and to the point…read more He said my car would be ready in an hour and a half, and they got it done in about an hour. Clean lobby too. I don't always feel confident about dealing with my car issues, but he always communicated in a way that I could understand. Good man, good company location. Thank you!