Best Automotive parts store I've ever been too! I stopped in yesterday! The store is well lit and…read morevery organized! Ken and the other guy (I can't remember his name) were super helpful! I mean they really went above and beyond! And I don't want to forget to mention they were the only shop in the entire city who actually had the part I needed in stock! When I need car parts this is where I will always come!

I had a bad experience I came in here for some screws I wasn't talkin to a woman named towanna I…read morewas speaking to a man named Antonio and the one said I was being rude and I wasn't I was just confused why the man couldn't find a certain screw after I pacifically showed him the part on their website

I was need of brakes and rotors for my husbands 2007 Mercury Grand Marquis, but I was looking for…read morethe right place to get the job done. I contacted several businesses for quotes, but most places I contacted were closed on the weekend or they wanted $400 for the job. Brakes-N-Axles was a God send and I could tell the reviews were right about this business upon pulling into the lot because they were jam packed! I was surprised when they didn't send me away because they were so over-booked. They quoted me a decent price (lower than any of the other places I contacted) and the service was fast! They test drove my vehicle to make sure it was safe for me to drive and that was that. I will say this, they don't talk much, but I imagine that I don't talk much when there is work to be done. I left there happy and satisfied.

I would not recommend Brakes n Axels. I brought my vehicle in multiple times for the exact same…read moreissue, and instead of properly diagnosing the problem, they kept replacing parts and billing me each time while the issue continued. It felt more like guesswork than competent repair work. I eventually took the vehicle to another mechanic, who quickly identified the actual root cause and repaired it for a fraction of the cost I had already spent at this shop. To make matters worse, the second mechanic also found defective work from Brakes n Axels that is now causing additional issues. Paying repeatedly for unsuccessful repairs is frustrating enough, but finding out that previous work was poorly done makes it even worse. Based on my experience, I cannot recommend this shop. I also found out that they charged me for a job that they never did and when I confronted them, they got very rude and told me see you in court crazy how they went there, but I guess that's what we will do then do not trust these people.They will charge you for things that they do not do. They are not good people. Do your research. They also have a F with a Better Business Bureau.

I'm a full time RVer x 2 years. I went to the Hope Mills store after going through miserable…read moreexperiences with the Garner and Greenville stores. The store was not busy, yet customer service was nearly nonexistent. Retail staff avoided engagement and could not help with a simple request to plug in and test a clearance couch. When I asked multiple times, I was brushed off and eventually told "they're just like that." At checkout, concerns were argued instead of addressed. Sales staff showed no interest when I asked about RVs. I left carrying a large boxed item and my dog, without assistance. Very poor in-store experience. They lost a lot of money from me. Besides the couch, I was looking to buy a generator. Also, just like my retail experiences in Garner, they constantly push and overtalk a Good Sam membership.

I would not recommend this place to my worst enemy. They totally misrepresented themselves. Told us…read morewe were looking at a used camper, and the price was negotiable since it was on the lot for awhile. There were some minor things I noticed that were damaged, and I asked about a warranty. I was told there was no warranty on preowned campers. When it came time to seal the deal it was a whole different story. Couldn't do anything about the price because now it was not preowned, but a leftover. This place has no integrety, do not deal here. Everything we were told was a lie, and just a means to cheat us. Deby Z.

I had my oil changed today! I couldn't be happier with the service I received. No hassle of getting…read moreripped off by most of the places I have gone in the past. Affordable and well worth every penny. My van is getting better mileage, and I will definitely become a regular customer.

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Didn't get his name but he helped my dad get the right windshield wipers and even helped install…read morethem. Great customer service and very clean inside.

I would never go back to do business at this place if it weren't for the young man "Tito Olivencia"…read morethe other gentleman and I'm being nice calling him so walked away after checking my battery which I bought there. and saying it was bad. He asked for my phone number and when I gave it to him. He said he went back four years and didn't find me and walked away. After a few minutes of me looking for the receipt in my email. I asked if he could look up my name. His reply was "everyone thinks their name is unique " I then asked if he can try my email. His response was a waive of his hand saying "one of them can if they want. I guess referring to his coworkers. I never raised my voice or said anything that might offend him, but from the first moment I felt like he didn't want to be bothered. So I stood there trying to figure out what to do next because I paid 250 for the bad battery. Then a young man came into the store " Mr. Olivencia " and immediately asked if he could help me. I explained what happened and he asked for my phone number. He immediately found my purchase receipt. He then checked my battery again and agreed it was bad and spilling acid all over my car. He quickly changed my battery and apologized for the bad experience. That young man is worth a million bucks. His customer service is excellent and if I ever go to that business again and don't see him. I will walk out and not spend a penny. The gentleman who treated me badly was an older gentleman who surprised me because I'd expect him to be the professional and not the young man. Goes to show you, anyone can be great or lousy at their job. I hope Mr Olivencia succeeds in everything he does. The other gentleman should be retired and put to pasture. He obviously doesn't want to work. Just wants to get paid.

I went to Pep Boys with my dad and we had a really great experience. Wonda and Brittney helped us…read moreso much from start to finish. They were extremely patient, explained everything clearly, and made sure we understood our options before making any decisions. We never felt rushed or pressured. They took their time with us and treated us with respect. Customer service like that is hard to find these days. Thank you, Wonda and Brittney, for going above and beyond. We truly appreciate your help!

One rep (Carl)said a tech won't get to my vehicle and within 20 min of picking my vehicle up,…read moreanother rep (female) lied and said a tech drove my vehicle up "70 mph" and didn't find anything. Here's the thing...my vehicle never moved from the position and angle I parked it in from the initial drop off and my odometer was the same. I hate #%*#% liars!!!!

Triple A came out to my house to assess my battery. It was dead. They charged it and said I needed…read moreto replace it. They did not have what I needed. I was able to drive around the corner to Advance Auto Parts and was taken care of by a very kind, helpful gentleman named Darcel. He installed my new battery and in no time had me on my way. I still not looking forward to driving to Greensboro for AAU tournament but Darcel made certain I would be there on time. Thanks so much Darcel. I appreciate what you were able to do for me.

I came in about 730 after hitting the new fit for life next-door. I was looking for the car decals,…read morebut I wanted to find them myself so I walked around. Couldn't find them, I finally found them and all the while a man behind the register was watching me like a hawk. Then another man proceeded to approach me at the end of the aisle and asked if I needed any help I said no I was just looking. I waited for him to walk away then left as a young woman in Fayetteville, I don't appreciate being watched. I understand people steal, but this seemed a bit over dramatic. I will not be coming back to this location and I don't recommend any woman going alone at night.