This is a first for me, to leave a review without even going to the establishment. However, the…read moreservice I was provided by one of the staff from this establishment was beyond the call of duty. Victor was on his way home from work, grabbed dinner and saw me broke down in the turning lane in route home. Never met Victor previously but I am thankful I met him today! My battery died and I called my husband to come jump me. Victor saw me and checked on me to make sure I was ok and had someone coming to help. He stayed and checked my car to see how he could help turn it over or at least get it in neutral to move it out of traffic. He stayed till my husband arrived and then the two of them tried to get it turned over or in Neutral. When nothing worked, Victor drove home to get him jump box and then drove back to us!!! He attempted to use it to jump my car but it was too dead and his box wasn't charged enough. Next Victor got his own car and pulled in front of my car in the turning lane (traffic and all) and tried to jump it with the cables I had. After trying for several minutes it finally turned over but the VICTORy was short lived because my battery was just shot and wouldn't stay charged. Next step was to call a tow truck. Victor continued to stay with us and I had to drive home to get cash to pay the tow truck driver. Victor then drove my husband to Pep Boys so I could just drive straight to Pep Boys with the cash to pay the tow truck driver. After I arrived at Pep Boys, Victor wished us well and left to eat his cold dinner that had been sitting in his car for almost two hours!!! Victor was patient, polite, informative and extremely helpful in the chaotic time. His kindness was exactly what I needed and his information and helpfulness really made an impact in this event and I will be a loyal customer to whatever establishment Victor is or will be employed in! Victor needs a promotion! Best Service Ever! lol

AutoZone - Great Service & Super Convenient Location…read more Stopped by AutoZone to pick up a replacement battery for my truck and the service was excellent from start to finish. I didn't bring my old battery with me since I planned to drop it off later, but the rep let me know they'll actually give you $22 when you bring in your old one to any AutoZone. Had no idea nice bonus! The location of this AutoZone is also a major win. The entire shopping center has everything you could need: get a haircut, grab groceries at Winn-Dixie, pick up lunch at one of the restaurants... honestly, you could plan a whole mini-day just around grabbing a part for your car or truck. Great service, great location--can't ask for more. Highly recommend this spot.

Simply adore this place. Love supporting a local family owned business and it has some weird…read morecalling to me from my late father who was a mechanic...they are honest and work quick. Pricing is reasonable and they are very communicative. Best shop around

They are a terrific team of thorough, knowledgeable experts who delivered the quality repairs I…read moreneeded. They were fair priced and true to promises while maintaining clear communication.

Lady at the front desk was so nice and helpful to me, super sweet. Guys out back were very quick to…read morehave my part loaded up and were very kind as well. Will definitely be using them again in the future!

Great place affordable if your looking for parts for your car and the customer service was great…read morethe hours of operation are good also

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

I have used Famous a few times and like their professionalism and speed. Another aspect that sets…read morethem apart is the ability to source your own parts. Many other surrounding mechanics will not allow that; they mark up the parts. I've saved quite a bit sourcing my own bits. Most recently had some spacers put on and they didn't even charge me...a testament to the relationships you can build with a local business. Thanks Sam!!!!

Expect to be offered less than the online instant quote. They don't stand behind the promise to pay…read morewhat's quoted based off correct information.. also it's not free pick up, the quote changed based off pick up and drop off, you get more if you drop off, so no that means pick up is not free within 25 miles.

Found the parts then get to check out only to find out that even part made together that are…read moreinseparable will get charged individually turnt a $80 purchase into $350 will never return customer beware

Would like to thank Justin at the NAPA Parts store on Wells Road in Orange Park, Fl. Was searching…read morefor a gasket and other parts needed for a Rear Differential Fluid change. Justin took the time to research all the needed material. when it was discovered that I needed to order the parts (gasket), he took the time to ensure he had identified the proper part and ensured me that it would be available the next day. Satisfied that everything was on track, I hung up the phone and simply expected to show up the next morning for the part. much to my surprise, Justin called me right back and indicated that he had found the same part (on a competitors website) a cheaper price. He called to tell me that he would match that price. had he not called me back, I wouldn't have known about the cheaper price. I expressed my gratitude for his professionalism and assured him that he had just gained a new customer. Thank You Justin for going above and beyond what I had expected. I very much appreciate it and look forward to doing business with you again.... Very soon. V/R, Jon Cruz

Unfortunately, I had a very bad experience with NAPA Auto Parts in Orange Park. I recommend a…read moredifferent auto parts store altogether. I first started shopping at NAPA in February of this year. I had multiple good visits and purchased wonderful products that I could not find other places. There is a very good selection of products at a very convenient location. However, I briefly visited twice in one day, and I was about to purchase an Auto Spa car cleaning product when I was asked to leave the store! The employee told me twice, "Excuse me, you can't come here again," and motioned for me to leave. I than left quickly and quietly, feeling disappointed and shocked. As a result, I do not want to visit this store again!

Absolutely amazing customer service! James was very helpful and honest, and I found the perfect car…read morefor me. I would recommend them to a friend.

Argie and the staff here are truly a gem. Honesty, integrity and service are at the forefront of…read morethis establishment.

I take my car for regular maintenance to this location and it is always done quickly and for a good…read moreprice. Bonus points for having massage chairs and snacks in the waiting room! I dont mind waiting when I can get a massage lol. The staff is really informative and not pushy which I appreciate.