If I could give zero starts I would! Awful customer service, awful staff, and no help. I called this location (as well as others) they told me the part I needed was in stock. I asked them if I could pick it up in the morning. They took down my info and said "we've made a quote for you and they will be able to help you out". This was a lie. When I came in the lady who "helped" me informed me this part doesn't exist in store, there's no call or quote on file and everything I did lastnight was all made up. I asked multiple times to check or see what may have happened. But nothing. No help, just left sad and empty handed. I called a neighboring location and they helped me out, they got the part ordered from Stoughton and have it in a hour. Seriously wish this store could have had some helpful services, but I would never recommend anyone to come here after dealing with that. read more

Knowledgeable employees who helped me quickly find the part I needed, first on their computer system and then in the store. They gave me recommendations on the better brand and their own opinion of what they would buy if they were in my shoes without pressure to buy the most expensive parts. After I was checked out, they offered to install it for me, but I declined because there were other customers in the store and I could do the job myself, but it was a nice offer. Will return! read more

Your radio is not supposed to lock you out and require you to strive to the dealer for a secret reentry code after the auto parts store botches a $200 battery installation. Customer Disservice was no help and a huge waste of time. read more

You will find everything with a good quality product and all the employees was great and helpful and I never have any problem with product that I bought it with a good price read more

What is it about winter that causes headlights to burn out? Why can't it happen when it's warm enough to stand outside and replace it? Anyway, that was the issue that caused me to stop in here today. Luckily it was a brilliant sunny Sunday and even somewhat warm, so I decided to strike while the iron was hot. Many other people were having the same thought today, so there was a little bit of a line at the registers. Not a problem, as they were fully staffed with at least five people manning the helm. I say manning, but one person was womanning. That was nice to see. The line I was in moved quickly, and the guy who helped me was super efficient, knowledgeable and friendly. He quickly looked up the part I needed and explained my option$. He also suggested an additional product to help guard against moisture, something I didn't know about, and for $1.50 extra I went for it. I also signed up for their rewards program, which besides earning you $ off, keeps track of all your purchases and makes returns very easy if necessary. I must say the experience at this branch of this company far exceeds my prior experience at the one on E. Washington Ave. from a couple of years ago. Four stars because for five stars you'd have to wash my car and buy me lunch, too. :-p But I can't think of one negative aspect of my visit today. read more

Pretty expensive, at least when it comes to headlights. I had to buy a pack of headlights for my truck and the "best" they had were some Sylvania ultra something's... Over $50 for two headlights and no other brand to choose from. Well, one burnt out 6 months later. I called the company and they sent replacements, here it is, 6 months later and the other one burns out. Is this what we expect from $50 headlights? Seeing that the same headlights on Amazon were only $29, I don't think I got the quality I expected. I don't blame them for the burnt headlights, but I do question why hey only carry crappy sylvanias. I can buy on Amazon, have dozens to choose from, get them shipped over night and STILL save money. That tells me something. read more

Sluggish and incompetent customer service. It took them 15 minutes to assist me and I was the second person in line. They were supposed to call me when they were done charging my car battery. They never called. I went to Blaine's Farm and Fleet to kill time. When I returned one hour and 30 minutes later, the clerk said he forgot to call and inform me my battery was bad and unchargeable. What a waste of time. I will never go to this store again. read more

Yesterday, Sunday may 15th, I was on 39/90 southbound coming home from a fishing trip in Tomahawk. I hear thump, thump from my 20yr. old boat trailer, pull over and expect a flat. Oh boy, it was a spun out wheel bearing on my idler hub. We called O'reilly in Madison on Washington Ave. He didn't have the bearing kit, but called another store and made sure they had one. The right one! Went and picked it up, installed it on the idler hub and on my way back to Chicago. We rented a puller to get the nasty old bearing off at the suggestion by Cole at the store. Great call by him, I needed it. Cole saved my bacon that day. He and Adam at O'reilly's are extremely knowledgeable, professional, willing to assist and yes, work on a Sunday. When I returned the gear puller I rented, they suggested Bearing Buddy to cover the hub opening. I bought it without even questioning whether I really needed it or not. These guys take pride in their workplace. They are there to assist any way they can. Cole and Adam, stay well. Thank you ,Ralph read more

The staff of this location are consistently some of the most rude people I have ever dealt with. The store manager is completely to blame. He yells at his staff in front of customers, and makes it seem like you are interrupting his day when you come in. I will NEVER step foot in this location again. read more

As the manager put it, "All for a F*cking $3.00"! Six months ago I stopped and purchased a rear driver's side tail-light for my vehicle. The young lady installing it was having difficulty so she asked another employee to assist. He insisted that she had advised me to purchase an incorrect bulb and went back in the store to get a new package returning with a different bulb and less than $3.00 change. She was instructed by him to go assist other customers inside at the counter. Upon finishing he did not check to insure that the bulb was functional. Less than 5 miles away, a woman pulls up beside me and tells me that my tail-light was out. That night I fell on the ice at work and broke my right leg in 3 places. Two days later, I called O'Reillys and spoke with Mike, 'the manager', and explained the situation. He was most kind and told me, "not to worry" since it was the male employees mistake for having taken the correct bulb away from the woman and then failing to checking to see if the one he put in was working before I left. I could return at any time and they would make it right FOR FREE. Today I returned. The gentleman at the counter told me HE was a manager and could help me. I explained the situation to him. He was short and rude from the beginning! He told me that it required a different kind of bulb than the one I had and that I needed to PAY the difference. He went inside and discussed it with another female who came out and stated that it was only $3.00. I told her that it was supposed to be FREE and why. She made him go get another bulb. Upon returning to the vehicle he was swearing, "It's a F*cking $3.00" and mumbling to himself as he completed the job. He then walked away leaving the lift gate up and once again not even checking to insure the bulb was working. My daughter had to exit the vehicle to close the rear hatch and together we checked to make sure the bulb was functioning. I hope losing my business and everyone who reads this and doesn't go there for products and services is worth "$3.00 F*cking dollars!" read more