Truly great service! I was nervous to have work done on my…read morecar because I am a woman who knows nothing about cars and I was worried I would be taken advantage of. However, I was pleasantly surprised that this was not the case. I came in for a high pitched noise some of my family members noticed while driving. They looked at the car and told me this was due to the wheel bearings on both sides of the car needing to be replaced, though it was worse on the right side. They replaced the wheel bearings on the right side first and I was pleasantly surprised when they called me back and said they had done a test drive and discovered that there was actually no need to replace the left side wheel bearings. They could've replaced both, even though one didn't end up being necessary to replace, and I wouldn't have questioned it. They did right by me by only doing what was necessary and saving me money, even if it meant they didn't earn as much from the job as first anticipated.

I was told I needed two new catalytic converters for my dual exhausts and a new starter at a total…read moreof $5100! Took it to another mechanic for $100 I'm back on the road! Would not recommend this shop to anyone!

They have fixed our cars for years. Always great service and price. The review needs to be at least…read more85 characters, so I am typing more words.

A great, generous place to get work done. They care a lot about their customers and their work…read morereflects it.

Great place to buy new aftermarket automotive partsread more

EXCELLENT buying experience with Nick; his knowledge and customer service are outstanding! I love…read moremy new-to-me car!

They wouldn't detail my car because it was too dirty! Hmph, professional detailing only if your car…read moreis already clean.

I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

went in for a simple $200 dimple chip repair, got my Jeep back with cloudy resin and a chip that is…read moremore noticeable then it was before, the resin has a lip on it that is higher then the face of the glass. clearly whomever did my repair did not know how to do the repair. I received a second opinion from peninsula glass and was confirmed that the repair was done improper and now my window is no longer reparable and must be replaced at a cost of $500. The guy working dropped A bunch of F bombs on me and told me to just leave without paying, then went into their system and deleted my service record in What I can only assume was an attempt to hide that they did the bad work. Called management and was told the store manager was on vacation and would reach out to me when he returned, it had been 2 weeks sisnce then today so I called and tride to talk with Tom (the manager) about it and got told "we didn't charge you what's the issue?" (Well Tom, I have to pay $500 now instead of $200 because your worker did bad work.) He then immediately hung up on me for "cussing" because I said "the issue is your Ruined my window with shity Work" I would never trust this location, bad work, disrespectful, and dishonest! And for the record this location also had to reinstall our Subaru window years ago 3 times just to do it right so this isn't my first issue here. And safelite in Madison Wisconsin had repaired all of our fleet trucks at wave communications for years and we have had multiple repairs, I am well aware of what the quality should be. I will be following up in small claims. Trying to save other from dealing with this, luckily I one who can afford this.

I have been waiting 3+ weeks for the install of my rear window to be finished . Very fishy excuses…read more. Broken parts . Re-ordering . Very poor service .

My Jeep Wrangler had an issue with a recent software update which made it unsafe to drive…read more Ultimately, there was nothing that could be done at the dealership service center until a patch was pushed out by Jeep. My review here is thanks for understanding and patience that Andrew had with me. He had a very full plate already, but he helped me work through my issues, which greatly reduced my anxiety about the software problem. He tested my Jeep which gave me the confidence to take a long drive back home. I was worried I'd be nickel-n-dimed but nothing of that sort happened. Thank you.

We drove 2.5 hours from WI to this dealer to look at a 2026 Ram 1500 and ended up driving it home…read more Justin Abbott was extremely polite, accommodating and knowledgeable. He and Jeff, the Sales Manager, worked hard to find the best rebates and trade-in value. Brenda made the financing process quick and easy. We drove away having the best buying experience after visiting 3 other dealers in WI. We highly recommend this dealer. The vibe at the dealership was friendly and low pressure.

Time for annual maintenance! I was dreading it, as last year's experience was a bit chaotic. Phone…read moreand text messages were largely ignored this time around... until Brandon stepped in. He treated us so well, it made a HUGE difference in our experience. No runaround at drop off or checkout, everything was clearly explained and he stayed in touch with us from start to finish. It helps to have an all-star on the team!!

Their "service department" is a complete joke!! The special needs kid behind the desk scheduling…read morethe service appointments needs fired!! Took our sxs in for regular oil changes, had me sign the paper stating we would pay for it once completed. Had our sxs for 19 days and still failed to do anything to it. Was told it was done, make our hour long trip in there to pick it up only to find out they never touched it!!!!! Now I understand why they shut down the branch in Marquette. This place deserves to go out of business!!!!!