Was driving by and remembered I needed batteries for my key fob. The fob is printed with the…read morereplacement battery type on the back, so I walked in and told the counter guy exactly what I wanted. He took the fob from me, and I thought he was just going to replace them as part of customer service, like when NAPA replaces your wiper blades. I'm not an idiot - I can replace coin batteries myself - this fob doesn't even need a mini screwdriver or a torx - you use a coin to snap it open, Nope - they charged me $9.99 to replace them, without my asking, for about 3 minutes work. The prices aren't any cheaper than WalMart across the street. I'm all about supporting the small business, but not when they jam me up. $38 for 4 coin batteries and two 9-volts? Next time I will get replacements from Amazon.

From the owner: We're more than just a battery store, we're committed to providing outstanding service and…read moreexpertise for a variety of solutions - including power, phone repair, auto battery installation, key fobs, lighting, and more! Whether you need help finding a replacement battery or to replace a shattered screen on your device, Batteries Plus is here for you.

Great policy to prevent free-loading progressives from stealing parking spots from paying…read morecustomers! Also, a very good sprinkler system. I love a steady and far reaching stream! "OH OH OH, OREILLYYYYY.... AUTO PARTS!!!!! YEOOOOW!!"

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Great people. We had a bad battery and they were awesome! They tested our battery and installed a…read morenew one. Very helpful and saved our trip.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I want to give a review of this O'Reilly store because of the great customer service and friendly…read moreapproach shown to me by Austin and staff on Saturday, March 1, 2025. I was in Iron River for a ski weekend with family. I drove my "new" to me 2022 Chrysler Pacifica van up on a Friday night from the Milwaukee area (4 hours). Saturday morning when leaving the hotel to drive to the ski hill about 8:30AM, the temperature was negative 11. I had a check engine light and noticed other electrical lights on the dash and was getting no power from the engine. I drove to O'Reilly for them to check the problem. I had remembered that O'Reilly's have an ability to connect for diagnostic codes from my husband and a previous experience, with a different vehicle, about a year after this store opened! As we were discussing a possible tow company, Austin said I was in luck as a tow company employee, he knew, had entered the store. He introduced me to him, he asked if he could see the codes, and said he had an idea of what the problem could be. He said a family member has the same van and had a similar problem. Austin said I could leave my keys at the store and return for them later if the issue was fixed or we would set up a tow. Thankfully, no tow was needed. O'Reilly's employees were helpful in making this connection and being a mutually safe point of contact for an out-of-town female traveler. Had Jeff not walked in, they would have been able to give me some tow company names, and I may have had to stay an extra day or more before the problem was corrected. I felt some relief that the staff could save me the trouble of "googling" auto repair and tow companies in an area of the Upper Peninsula that is relatively miles from "big" cities. I appreciated the small-town care extended to my car issue. The employees truly deserve recognition for this customer service! This type of customer care is not as universal as it once was, yet it is the fabric of America service that I know and expect. Sean on second shift knew about the situation and was very courteous upon my return in the afternoon. I have only positive experiences with O'Reilly and would recommend them to anyone. I usually do not write reviews, but this experience warranted a positive review for this store and its staff! If O'Reilly can capture this service for all their stores, they will be far and above a lot of other retail stores operating today! Catherine K

We went to O'Reilly Auto Parts to have a free engine check. Walt, the employee who helped us, told…read moreus that the issue was most likely the sensor in the accelerator pedal. Since he is a former mechanic, he is very knowledgeable and he explained that the pedal is attached by two bolts and would be easy for us to replace ourselves. Since this was a Saturday, and all auto repair shops are closed, this was extremely helpful! We are from out of state and are going back home tomorrow. We were able to replace the pedal, the check engine light is now off, and the car drives perfectly. Walt is our hero!

The customer service was terrible. I had a return, and it was a frustrating hassle. This will now…read morebe the last place I ever get parts from. On top of this, the corporate end of the business is now firing American IT workers and offshoring them to india. Lost my business forever.

The customer service was outstanding. I had a return and it was hassle-free. The help on getting my…read moreparts was excellent. This will now be my only place to get parts. I actually told my husband I wish we needed more work done so I can go back!