I walk in usually with the package or old battery to show exactly what I need. Staff will usually…read morefind exactly what I need on the shelf. Often very knowledgeable and friendly. Haven't experienced any real problems or concerns.

0 stars is really what I should rate this place. I've been in 3 times in the past 3 years to get my…read morecar battery replaced Under warranty! The batteries continue to be BAD! It's not one vehicle but two I've had this happen for. The first time my oil change people told me it was reading as bad and I should get it checked. The next time my car battery just died on me and this time it started cranking really slow so I took it somewhere else to get it checked out first. There is a 48 month warranty battery. After getting the battery checked at a different location and they told me it was bad and to take it back since it was under warranty, so I did. I took it to Batteries Plus Southaven and the manager asked me if I had a battery at home!!! I laughed because who has an extra car battery at home? He said he had to keep it 24 hours to check it out. I'm already late for work and school. Although, it was already showing as bad on my printout from Napa, but this time the manager said he could sell me a new battery and refund me the next day if he found it to be bad. He said he'd call. Well, I had to call them the next day after not hearing back by 3 pm and I went in at 8am the day before. He said it was bad and I could come back for my refund but the warranty would expire on this brand new battery in September this year instead of the expected 48 months. If you don't stand by your own product why would or should the customers trust you? I will not be returning. I'd rather buy a new battery somewhere else trustworthy than playing shift the bad battery every year with them. My advice- avoid them!!! On top of that he told me my alternator or starter may be to blame. All that has checked out fine on my car at a very trustworthy shop. The batteries are BAD! Also, I got my battery replaced in my key fob and after leaving noticed they cracked it and didn't say a word, so it was totally broken in half and could've gotten my key stuck in my ignition. Terrible customer service!

Just a FYI. If you…read moreare thinking of buying a auto battery from BatteriesPlus, DON'T! A battery I purchased 18 moths ago failed. It would not hold a charge. Autozone tested it and said it was bad and needed replacement. I took the car to the store on Stage Rd, the Manager tested it and during the test, the test unit said "Unstable Battery". After completion of the test THIER test unit said "Replace Battery". The manager stated that they could not accept that result to replace the battery and I would need to leave the battery in the store and tested by a different unit and I'd have to leave the battery with her for 24-48 hrs. If you get a battery from any dealership or auto parts store and their test unit says the battery they will replace it on the spot. I had that experience previously with Autozone. How many people can leave a battery with a store and be without their only vehicle for that period of time? They never mentioned that fact when I bought the battery. It seems to me to just be a way to decrease the number of batteries they replace. Last time I do business with that company.

At store now and can see people inside. Some one look at the glass and motion there hands across…read moretheir throat. it is still norml business hours. They are so unprofessional.

I thought I had an issue with my vehicle electrical/charging system. O'Reilly previously tested the…read morebattery and alternator in their parking lot. This was a two month old battery. They all tested fine. I left that day and still had a charging issue. About every week or two, I would need to boost this vehicle off. Battery/alternator okay...no parasitic loss...no electrical shorts or blown relays/fuses...what could be the problem? I took it back to O'Reilly. Raphael started researching the vehicles battery application and found the problem! I had been sold a smaller capacity battery. While this small battery had enough charge to start the vehicle and run it for a few weeks, it was slowly discharging energy up until the point it could bo longer start the vehicle. Raphael and Hunter fixed my issue! Great job Raphael and Hunter!

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Therrell was AMAZING! He was so kind and patient, and helped me figure out my problem! Give this…read moreman a raise!

Good service and atmosphere (for a car parts store). Chris was knowledgeable & helpful with my…read moreselection of a tire repair product.