I had an absolutely awful experience at the O'Reilly Auto Parts in New Britain. I came in regarding…read morea warranty issue for my motorcycle battery which I had purchased there. Yesterday, one of the associates tested my battery and charged my battery but told me that since it wasn't holding a charge, I should come back today to exchange it under warranty. He placed a new battery to charge for me to pick up today. When I returned, I was assisted by Danielle, and the experience quickly went downhill. She was extremely rude, dismissive and unprofessional from the moment I approached the counter. She raised her voice, spoke to me in a belittling tone and outright refused to honor the warranty, even though I had all the information and had just been told by another employee to come back for a replacement. To make matters worse, she threw me out of the store, which was completely uncalled for. The entire encounter was embarrassing and infuriating. I left feeling completely disrespected and I can't help but feel that her behavior may have been racially motivated based on the way she spoke to and treated me compared to other customers. She even implicated the general manager, Dylan, saying that he is aware of her "behavior" and that he is ok with it. I had to send my girlfriend to the store to buy the battery instead of being able to exchange it thru my warranty. O'Reilly Auto Parts needs to seriously address this kind of behavior. No paying customer deserves to be treated this way, especially when simply trying to resolve a legitimate warranty issue. I've always gone to O'Reilly's for parts and service, but after this experience, I will not be returning to this location, and I will be warning others to avoid it as well.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Don't waste your time and money at this place. minus 0 star stupid cashiers with attitude and high…read moreas a kite they don't even know how to talk with respect to the clients.

Sign says not to work on your card outside. What do you think people are doing? Setting up camp,…read moreworking on their cars. Line is usually ten people deep, and people working on their cars outside get allowed to the front of the line. Tried getting a headlight, but they don't have the guide book and staff isn't helpful regarding this.

The owner has a rather large attitude problem. He thinks he is the only place to get vintage parts…read more He charges 10% if you use a charge card. I spent a good sum of money with this shop and when I asked a simple question he said "So you want me to tell you how to fix your bike for nothing". It wasn't even a question about fixing. Another time he said: " you guys with the vintage bikes want everything for nothing". I never even questioned pricing. That was the last time I bought from Phil.

I have been a customer of Maciag Motorcycle Shop for a few years now…read more I fist met the owner Phil when I was trying to get my 1966 Yamaha up and running. No other shop would touch it... Phil diagnosed, repaired and tuned the bike to perfection. I have since been back many times with other vintage bikes for tuning, tires, etc. Phil has been in the business for many years and the place is packed with vintage bikes and parts dating back 60-70 years. If you have an old bike and live in CT, Maciag Motors is an excellent resource.

About 4 years ago, I bought an ERA 427 Cobra replica from its original owner, who bought it from…read moreERA in 1989. This early Cobra was literally the car of my dreams. The original owner put 6,000 miles on it, and stashed it away in a warehouse for over 20 years. From sitting so long, it needed a few parts to bring it up to speed. This began my relationship with the owner of ERA, Peter Portante. Whenever I need a part or some sage advice about this beautiful car, I call up my "Uncle Peter" in Connecticut and he always finds time in his busy day to chat. In the Cobra world, where dozens of manufacturers build replicas or sell kit car parts, ERA Cobras are acknowledged as being the most faithful reproductions available anywhere in the world. I drive this car almost daily, unless it's raining. I love it, and I love ERA Replica Automobiles and its owner, Peter Portante. He's the best!

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.

Alex's Mobile Mechanic Inc LLC from New Britain, CT exceeded my expectations. He came through with…read moreprofessional, prompt service and handled both my front brake job and the rear hub replacements on my 2016 Honda CR-V with precision. The front brakes--pads and rotors--now feel smooth and responsive, and the rear wheel hubs are solid and quiet again. Communication was clear, pricing fair, and the convenience of on-site service was unbeatable. Highly recommend Alex for reliable, high-quality work with zero hassle.

Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

Incredibly rude and unprofessional. I put in an order for a window on friday and they said it would…read morebe ready on tuesday. Tuesday came and they claimed that there was no order put in. So I said ok and asked what the quote would be for the window and all the guy kept saying was that there was no order put in but I wasn't asking about the order I was asking for a quote. The manager was whom I was speaking with, hung up on me. Incredibly unprofessional, I would never recommend them to anyone!

From the owner: We offer High Quality Used Parts for Mid to Late Model Vehiclesread more

My car battery died today, so my husband ordered a new one from your establishment. We were told…read morethat if we brought the old battery in, we'd receive $5 off the new one. I arrived and they were not busy. I was second in line. According to my receipt, "Marie" waited on me. She asked me what I needed and I gave her the information. She handed me a receipt and walked me over to where the battery was sitting on the counter. I told her I had the old one in my car, which was about ten feet from where I was standing. Her response? "Oh... Yeah. You get five dollars off the new one." And then she continue to tell me.... "the transaction is already completed. You'll have to come back tomorrow." And with that, she abruptly turned her back to go back to her register. SERIOUSLY? This is customer service? Come back tomorrow? I had no words. I was in awe of her lack of professionalism, and her curt comment. I just turned and walked my 40 pound battery out the door. We will not be going back to Advance Auto Parts in the future. Thanks for nothing. Kim

These guys are hacks. We went in for a replacement dome bulb and windshield wipers and gave the…read moreclerk the year make model and edition of the car. When we got home discovered that they gave us the wrong bulb and wrong windshield wiper. Had to drive all the way back and they would not take back the bulb that THEY had told us would fit so had to buy a second bulb. They said they had lost too much $ in bulbs. Maybe if they selected the right ones they would be more profitable!! Won't be back!