Idk never saw anything like this ...went in they priced me a part ...girl got what it was wrong…read more...charged me 16 dollars ...then she ask around and tried to charge me 50 bucks after I already paid for it .. I said never mind I don't want it a new one isn't that much ...I said just give me my money back .mage said no all I can give you is credit and you have to use it to buy that part ...I said I don't have to do anything ..you sold it to me for wrong price then decided you wanted more and I want my money back ...a manger gave me my money back ..I mean you say you made a mistake on but then try to steal my money cause you made a mistake ..WTF ...that place is crazy

Only get good service if your white I told the guy I was going to be there in 15 minutes and he…read moreleft before I got there and he hung up in my face

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

I really want to give Sonny a shout out!! We had a wheel bearing on the travel trailer go out and…read morewas dead in the water on I-20, couldn't move it any further without axle damage, he came to us and replaced the damaged bearings, hub and brakes and didn't rake us over the coals on price like some would and could have done. He also came to the speedway later on in the week where we were camping and repacked the other 3-wheel bearings. Him and James went out of their way to make sure we traveled safely back home about 450 miles away. He will always get my business if I'm in town and need something. I would highly recommend him to anyone!!

These guys were great. Diagnosed my problem and gave me options on repair vs replace. Knowledgeable…read moreand honest about issues and costs. I will continue to use them for any future repairs. ​​​​

Turns out, you can get parts for a lawnmower at NAPA Auto Parts. I ended up coming here to order a…read moreparticular item for my lawnmower. Didn't take no more than 2 days for the gasket to arrive at the store. While I was here, I managed to get a new flitter and a spark plug just to have everything new. There prices are reasonable and the employees was very friendly and helpful in making sure that I had everything I needed.

Needed to stop by here and get some fuel cleaner for my car as I was pretty sure I had gotten some…read moredirty or water downed gas. I went in and couldn't find what I was looking for, so I asked the staff there and they were able to guide me to the product quickly. They were friendly and offered a suggestion, which was NOT the most expensive, and made me feel secure / confident in the purchase. I saw other staff go out to someone's car and help them with a battery, which is nice to see as other stores do not offer to do this service. I'll definitely come back here again next time. The only issue is that the parking lot is hard to get into and can be a little cramped at times.

Nick Cosby helped me price a camper shell for my f150, then he fixed my bed cover after taking the…read moretime to find a part for free. Very nice fellow.

Purchased ARE camper top for my truck. It never fit correctly from the beginning. Every single…read morenut and attachment came loose over the first few months. The back would not open. I had to bring it in 4 times to get nuts and cables readjusted and tightened. The brackets holding the entire top down came loose on an out of state road trip. Could have been catrastrophic. It is as if it was the first time H&H had ever installed a camper top. Of course every nut will come loose if they dont use lock washers or glue. They ultimately never fixed it correctly. It remains off center and a little crooked. Another nut came loose the other day so the opener won't work. Sales guy was nice but manager is a total jerk. Tells me "its off by millimeters". Thats just obnoxious. Why go metric to make it sounds like it is minor? It is crooked by a least half an inch and very noticeable. Weak ARE product, and very pathetic service that wouldn't stand behind it. This is a JV operation- go anywhere else!

Had an issue and it was resolved professionally, Jeremy did a fantastic job. Would recommend these…read moreguys.

10/10! Jeremey was very helpful!!! I will definitely be back again if any more car troubles are in…read moremy future!

Been here a couple times now. No appointments, so first come first serve which isn't bad if you are…read morejust dropping off. They are no BS. They will recommend but not pushy and tell you straight up if it's needed or not. I'll be going back for sure. Great service, quality and value.

Honest reliable courteous service quick I drive 40 miles to have my car serviced here. They are…read morevery reasonably priced.