Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

very rude and was immediately hung up in my face with no type of good customer service during the…read morecall he didn't even allow me to really say anything after giving me the information that I asked about pertaining a tire I couldn't give a simple "thank you for your help" or anything he just hung up in my face no have a great day or anything.

The overall experience was amazing! The overall process was very smooth. Communication was amazing,…read moreand my car is running like new! Team is very knowledgeable and worked hard from start to finish and the process was very quick! Definitely recommend!!!

I wouldn't replace these guys for NO ONE. They know what they're doing and get the job done. They…read moreare PunctuAl, honest, professional, and a must try. I request all my friends to come here and even strangers lol. The value and quality of work they give is unmatched. Shoutout to Hugo. Salute!

Very friendly and helpful. The environment was very much inviting and didn't feel like I was…read moregetting overlooked. I came in with a problem and left with it fixed. There is a picture that is on the wall that says don't tell me how to do my job with the hourly mechanical rate. I found that hilarious because he knew exactly what my problem was after I explained it to him with me just assuming and guessing. Kameka customer service is top tier she is very professional and patient. Thank you to you both for helping me get my baby back up and running smoothly without the morning hassle.

I had brake issues for the past few weeks, I went in, got seen immediately, they listened and cared…read moreabout the issue. Wonderful customer service. Fast and friendly. Highly recommend

Tony's Mobile Mechanic is an absolute lifesaver. When my brake lines failed, he came out to my…read moreplace multiple times so I did not have to pay for a tow truck. That alone was a huge help for my situation. He diagnosed the issue, got the parts, and completed the repairs right in my driveway. The convenience was incredible, and the quality of his work was excellent. Tony is a genuinely great guy. He is professional, knowledgeable, and very reliable. He responds quickly over text, communicates clearly, and made the entire process stress-free. Paying was simple and convenient since he accepted Venmo. As someone trying to keep costs low, I really appreciated how affordable he was and how much he worked with me to make the repair possible. If you need someone trustworthy who truly goes above and beyond, Tony's Mobile Mechanic is the person to call. I am extremely grateful for his help and will definitely reach out again in the future.

I made a request for my brake pads to be replaced. I was given a flat rate price for each axle and…read moreeven recommendations on where to shop for the parts. He offered to pick up the parts before arriving at my location, although I bought them myself for convenience. At the time of the review, I only had the front brake pads changed which took less than an hour from the time he arrived. Very quick and professional. He had all the right tools and experience.

Absolutely the best!! My grandson is a student in Birmingham and had some issues with his older…read moremodel Jeep. Mike at Vestavia Auto Service made absolutely sure he would not be stranded on the side of the road. The Jeep had issues beyond the initial diagnosis, but Mike stayed with it and was able to get things fixed and get him back on the road. I am confident all issues were addressed and am thankful to know of a mechanic of this caliber while my grandson is 700 miles away at college. I had read about Honesty and Integrity in previous reviews, and that is what convinced me to have the Jeep taken there. I can attest that Mike is an honest mechanic with integrity. He couldn't have been in business as long as he has without that honesty. Thank you Mike and Vestavia Auto Service for your help.

What you wish for in a mechanic. Honest, fair, and full of integrity. Took my wife's car here for…read moresome new headlights and a 100,000 mile tune up. All of Keith's recommendations were appropriate and... best of all... the fairest price I could find. I'd pay double for the quality of work and quality of people that worked on her car. I'll be back with my truck, and that is the greatest compliment I could give them! Look no further, take your car here for peace of mind that it'll get taken care of correctly AND quickly! Of note: they are operating out of a shop in Trussville right now with address - 7315 Gadsden Hwy

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

Paid $350 car was worse off than when he started. He replaced thermostat and then removed…read morethermostat so now my car has no thermostat at all. Before it would at least drive a mile or two now it won't even go a quarter of a mile. He blames it on a blown head gasket that he never diagnosed, but he took my money and left me sitting on the side of the road.

Failed to replace Starter and alternator claimed it would be 2 day job! He spent 3.2 hours to fix…read morenothing. $400 wasted. Paid another Mechanic that completed the task in 2.5 hours.

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I want to start this off by saying they have been great folks to work with over the years. I spent…read morea lot of money and worked with them almost exclusviely with both of my families cars. But my last exerience was one that I cannot help but be infuratied by. I had an issue where my 2012 Highlander AC went out in July and it was $2700.00 to fix. So I agreed and they did the work. When I took the car in the heater worked fine and prior to the AC going out the temperature control worked without any issues. They "fixed" the AC and it blew ice cold which was great for July. I noticed immediately that you couldn't regulate the temperature at all but life was busy and in hindsight I should have turned right around and took it back in. Fast forward two months when I had a blowout, I took it back in and alerted them to the issue's (no temp control and heater is out). They mulled it over and said it was a completely different issue and wanted another $2700. If they had test run the system after "fixing" the AC, they would have noticed something was off. Or maybe they did and just pushed it out anyways? They claim to warrenty their work but that didn't hold up here either. No attempt whatsoever to meet me in the middle. Nothing except a "sorry, completely different issue so another $2700.00". Not a good look Rob'e Man's.