I am new to Rochelle, and I don't know anyone. My car battery was dead, Andy, employee, checked:…read morestarter, alternator, and battery. Because Autozone, Rochelle, has a kind, educated and caring employees *plus they install batteries for free* I would not go anywhere else to learn about my car. The staff are very nice and attentive.

Absolutely in awe from the genuine customer service with this store. My car broke down outside…read moreChicago near this smaller town. We managed to get the car into town, and after asking around, I was sent to AutoZone to speak with Carlos. This man had already clocked out for the day, but he spent 2 hours past his scheduled work time to look at our broken down car. He was so incredibly knowledgeable about my car, the store called him a "car guru". Besides Carlos, many others came outside to ask if we needed help. I ended up purchasing several items with them- again, they were all very knowledgeable about their products and knew exactly what I needed. All around, the team was incredibly honest and genuine, and we managed to get home after an 8 hour drive, solely because of Carlos and the help from the AutoZone team.

I choose to drive a 100 mile round trip to let Steve work on my vehicles. You won't find a more…read morehonest and straight forward mechanic anywhere. Class act through and through. Been using him 20 plus years. Unlike dealerships where they base their time on a book. If the book state 2 hours you get charged 2 hours for a job they can do in 1 hour. Steve charges for the time he works on it. 10 stars out of 5.

Me and my husband were driving my mother n law grom Florida to Minnesota our car broke down. This…read moreplace took us right in and foxed our car. They got us back on the road eithin and hour and a half. Thank you so much for helping us!

Half of the pumps were not working, and restrooms were not functioning properly. With a choice of…read morestations at this exit, suggest using a different one. Attendent working was friendly, though

Garbage. Why?…read moreHere's why. 1) I pulled in to fill my take at 1029( moments before 1030) when I fueled it had turned 1030 pm I went in to get a receipt which was not available and told "you will have to wait" ok fine no problem I went out to make sure I actually pumped gas into my tank. Sure enough I did. I went back in and another employee came to help. She was much more positive attitude than employee number 1. Don't worry I will get there. 2) employee number 1- informs me that she doesn't have the receipt because it was in the middle of an update. Ok. I can wait. I've seen this before no worries. I went to verify the amount of fuel I put in $36.26 and went back in. Employee 2 engages with no problems, employee comes back and tells me "I don't have a receipt for you" I asked her to repeat. She said it again. I asked why she says "because you filled during system update" so now I'm asking why she can't pull the receipt and she responds "it's lost forever" Ok so my gas is business related so I like to keep that money in my pocket. Yeah it's $36 bucks, and it's the presentation. Thankfully I don't come this way often because I will only bringing my business to the other stations in the area. The store was clean everything had its place Good general appearance But the poor attitude and lack of knowledge really did it for me. I don't know if she fed me a load of farce by saying "it's a new system" or if the receipt was truly gone (I suspect that was incorrect) 3) Now if that is the case there should be a posted sign and those with attention to detail should be able to read it and have no issues. 4) someone needs customer service skills taught to them. I wish I grabbed her name - short height, shoulder length black hair tonight was in a ponytail and dark frame glasses which she adjusted 3 times with her right hand in my quick experience with her. My overall impression went int he garbage here. But I guess it's the substandard late night gas station employee who doesn't give a flying fudge bar attitude we must all learn to endure, embrace and love ? 1 star- it's about the attitude. Manager you may want to train on the system some more. Figure out if it's a true issue or did the employee just lie to a customer. Post information to help keep this from reoccurring because I know I'm not the only one getting fuel at this time Work with your at least one employee in general speaking with customers she didn't swear but more to help a situation than escalate it with saying the wrong thing. Plus side the receipt did print off when I went back a second time. Unfortunately the other things still hold true.

Oscar, Rich, and Chad were very open about all aspects of the vehicle and sale. They were super…read morepatient when we were unsure. We changed our mind so many times and they never once pushed! They never tried to push us past our budget either. We are so grateful for their hospitality and patience throughout. They put our mind at ease by answering all of our questions too. We took our "New/ used car" home today!

We had a warranty repair on our 2022 Ford Edge. Without getting into all the technical details,…read morebecause that might just be a review of the Edge itself , which you can find yourself from a simple internet search, I would like to discuss my experience at this particular dealership. The experience was pleasant. The staff friendly. The write up thorough. And the service department was helpful. I never felt misled. It was in a single word compared to the dealer we purchased from, refreshing.

Rochelle RTC provided superb service when our 2018 Dodge Ram 5500 hotshot pickup's Check Engine…read morelight came on and subsequently broke down in Rochelle, IL. They helped us find a tow service, worked us in quickly, and replaced fuel filters to resolve part of the problem with the exhaust system, then helped us get to another mechanic who could clear the engine codes and force a regen. RTC's staff was friendly, professional, and efficient. We highly recommend RTC for any repairs!

From the owner: Welcome to our new, BIGGER and better repair shop and parking yard! We HAVE MOVED as of Oct 1, 2017…read more- now at 8834 S Rt 251, Rochelle, IL. Specializing in general repairs for reefers, trailers, semi's, mid-size trucks and motor homes. Easy in-out, extra parking, fast access from Interstates I-39 and I-88. We feature an excellent PM program, starting service, emergency roadside assistance, and quality repairs at fair prices.

Tire had a puncture, brought it in to Tire Tracks and got it fixed. Easy scheduling and fellas at…read morethe front of the house were easy to work with. Appreciated the work and at a very reasonable price.

Stopped in to get a tire fixed, what a great experience! Jeff the manager went out of his way to…read morehelp me and get me back on the road ASAP! Everyone was extremely friendly! Highly recommend Tire Tracks!

Great location. Was impressed with the quality of service I received over the phone and in person…read more This trip I was looking to recycle lithium ion batteries, and they were very knowledgeable about what they could and couldn't recycle. Super helpful and I am very appreciative, would definitely recommend this spot for your battery, bulb, and e-cycling needs!

Warranty sucks. They won't honor warranty. Last battery I ever purchase from them. Go to farm&fleet…read moresave yourself the hassle if the battery dies during warranty period.