Extremely Disappointed with Service Transparency and Follow-Up I've been an Acura customer for years and have always associated the brand with reliability and integrity -- unfortunately, my recent experience with Jackson Acura's service department has completely changed that. After extensive structural repairs were performed on my vehicle involving the crossmember and subframe seam areas, I began requesting documentation and clarification to ensure the work was done according to Acura's OEM standards. I made these requests verbally, in person, and multiple times in writing since October 2nd -- yet the service manager Rodney has refused to respond. These were not cosmetic repairs -- they directly affect the safety and structural integrity of the vehicle. As a customer, I have every right to receive complete and transparent information about the work done on my car, especially when it involves the frame and critical safety components. I currently have all the repair orders but have been denied the technician notes, inspection documentation, and written confirmation of OEM compliance, despite repeated, polite, and formal requests. This level of avoidance from management is deeply concerning and does not reflect the level of professionalism or accountability expected from an Acura dealership. I've escalated this issue to Acura Corporate and hope they take this situation seriously -- both for my own vehicle's safety and for the integrity of their brand. Customers deserve honesty, documentation, and basic communication when it comes to major structural repairs. read more

Can't say enough about Jackson Acura. Our experience there was truly '5-star.' Byron Womack helped us with the purchase and he was fantastic. He may have sold us a vehicle, but it didn't feel that way at all. I used to work with dealerships as a marketing exec from all over the country spanning all sorts of makes and I can absolutely say that any of those dealerships would envy the culture Mr. Jackson has created. I have also read enough reviews in my career and assisted dealers enough to recognize when bad reviews are submitted by competition who attempt to disparage and taint a dealership. Some of those reviews appear highly suspicious. eee Take if from someone who really does know car dealerships-this place is top notch. I'm sure all the sales advisors are good, but I can say without hesitation that I would purchase from Jackson Acura again...and again...and again. read more

I have been searching for a new Acura for a while. I came across this dealership after several unsuccessful experiences with other Acura dealerships in the surrounding area. My sales representative was Reggie Hammond. He was very responsive and he made sure to give me all of the information up front on the vehicle I wanted. I requested an out the door price for the Acura ADX and he gave it to me with no hesitation! I was speaking with another sales manager at another Acura dealership and I gave him the out the door number Reggie gave me. He told me that number was too good to be true, implying I wasn't being honest. Needless to say I accepted the too good to be true offer from Jackson! read more

Could not get anyone in the service department on the phone while our car was there. This was after trying to get an appointment for 4 months to get a warranty issued fixed. When they do answer, you are met with an attitude and honesty no help at all. Stay away from their service department. read more

I am writing about my experience last week with Mr. Byron Womack after looking and looking for the best place to buy my new car. and reading a lot of bad reviews from different dealerships near me I made my decision and filled up my application on line with Jackson Acura dealership. Within a few minutes, Mr. Byron Womack, texted me and told me that I had been approved. So I drove for about 30 minutes to meet with him and the rest is history. Mr. Byron walked me through the application and the next steps to finish with the purchase of my new car. very professional and excellent customer service If you're looking for a new car, don't hesitate to stop by and ask for Mr. Byron Womack read more

This whole process started back on 10/16/24 when I had my 2020 RDX towed into Acura for a transmission related issue, right from the beginning it took everything to get them on the phone. I did not receive a phone call from Acura regarding them working on my car until 10/23 which is almost a week after it had been dropped off. It started with a transmission warmer and after another week of hearing nothing needed a new transmission. They submitted a warranty claim to Honda which was denied, and explained the cost of the repairs out of pocket, to which I asked if there was any help I could get with cost reduction. In between these exchanges I had reached out to the service manager Rodney Jones a couple different times and left voicemails but never heard back. The adviser actually rolled his eyes and almost scoffed when I told him I had reached out to his manager at the time of pickup. He was the person I intended on speaking with about such reduction in costs but my adviser let me know that he had spoken with Rodney himself and he okayed a 10% discount on a $9,000...which boils down to taxes. So, Acura's district manager of Jackson, the general manager, and the adviser couldn't find a transmission for more than a month which ended up being settled officially on 12/13/24 when they texted me the new transmission was in and would be installed asap. The biggest kicker is when I walked into Acura after waiting for 2 months for my car to be fixed, and was made to feel like an ungrateful human being for asking for more help financially instead of financing on some ridiculous interest rate a reduction in cost would've been nice for my time, but instead I had a loaner car for a month which was only half the time we were waiting and minimal communication. So I should be grateful for that, but the adviser lost his temper when I reminded him that I also was the one who established any kind of communication in the first place and was the one paying the bill, not Acura. To which he asked me are you freaking kidding me? No sir, I'm not I'm paying your busted ass service department $9,000 to sit on my car for 2 months on a job that took you a week total to finish diagnostics, repair and all. He even went as far as slamming his hands down on the desk to establish some kind of relevance to anger. He also managed to accuse me of "messing up my own car," to establish his point. I didn't ask who's fault it was asshole, I asked for your to change the price because it took your company 2 months to find a "common part." To make a long story short, if you plan on spending real money these people don't care. Asking for a bigger discount was the biggest slap in the face to this adviser who was charging me $9,000 for a service that took 2 months to complete. When a service adviser makes a comparison like he had to pay $5k for his new engine and he wasn't happy as a means of leverage over me being unhappy paying $9k for a transmission that took 2 months to replace, I think he might've taken it a little personal. Sir, your engine has nothing to do with my transmission taking 2 months to be finished. Time is money, and if you don't value my time I don't give a shit about your money. Don't let me forget to mention I paid for this without financing a single bit of the parts or labor, I will not be returning to this dealership regardless of who owns or operates it. read more

Jackson Acura - First message when the car was dropped off 10/16/24, 2nd message 12/13/24 - Auto Repair Near Me - Roswell, Georgia

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Until recently I would have called myself a reasonably satisfied customer but now will not consider the Acura or Honda brand for another purchase, ever. In fall 2022 we noticed peeling paint on the roof of my 2014 MDX; ironically a warranty to cover the manufacturer defect expired a few months prior (and we never got the recall notice). After seven months of back and forth between Jackson Acura (our dealer), Acura and Honda, the companies made the decision to NOT honor the warranty and I am stuck with a used car that requires $2000 worth of paint repair FOR THEIR MANUFACTURER DEFECT. So, if you're considering the brand, I highly suggest you beware. And if you're considering the dealership, be warned they will not go to bat for you should you find yourself in a similar predicament. read more

Jackson Acura - The peel when we first noticed it - Auto Repair Near Me - Roswell, Georgia

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I visited all the Acura dealerships in Atlanta to comparison shop the TLX and immediately knew I wanted to give my business to Jackson Acura b/c they were genuinely interested in my business and trusted me to test drive their car to run errands ... this was a few years ago but since then, I also do all my car maintenance here b/c they give the same high level of service that doesn't compare to the other dealership service centers. Pre-Covid, I always looked forward to their fresh bagels and cream cheese ... while the bagels aren't available during Covid times, they still have complimentary packaged snacks, beverages and Starbucks coffee from the machine. Also a waiting room with TV, private booths, and also cafe tables. If you don't want to stay inside, there's a Sprouts market and Starbucks within easy walking distance. All the staff is super nice and professional - I have a dedicated service advisor Yvonne and she's awesome and I feel like I can trust her advice on whether I need certain things done to my car now, or whether I can wait next time. Prices are reasonable ... well what you'd expect from a dealership service center. Download the Jackson Acura app for coupons - they have a loyalty program too. You can schedule an appointment - or just show up if you need something simple like an oil change. For Covid-times, employees are wearing masks for the most part but not all customers do ... but most do. Everyone does seem to be pretty good at social distancing themselves. When employees are inside your car, they're required to wear masks, they do cover the car seat with plastic, and they keep the windows rolled down for circulation. And yes, they still do the complimentary car wash, and you'll drive away with a sparkling-new looking vehicle :) read more

Service manager and whole team is slow.... Would definitely recommend any other Acura dealership in ATL

I take my Acura here often and the service department is pretty good. They will try and match prices too of other dealerships! I don't think they are the cheapest for tires though as I was able to find cheaper tires at Costco but still pretty good experience Lowering the stars as the advisor that used to be there isn't there anymore and the guys now are pretty rude and only care about adding services read more

Jackson Acura - Waiting area - Auto Repair Near Me - Roswell, Georgia

dishonest. rude. Rodney the Service Manager is by far the most dishonest human I've met. it's so sad that in todays society there are still people that will out right lie in order to not fix your car under warranty. I suggest anywhere other than Jackson Acura. Service department is a total scam and Rodney in the ring leader. How do you guys sleep at night??? read more

Buyer beware! Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel completely taken advantage of, not listened to and gaslit. I brought my brand new type s mdx (their top of the line suv, $75k) into their service center to honor the Acura warranty. The brakes have a high pitched screeching noise when applying pressure from stopping. I was told by Yvonne our service advisor that 4 people including technicians drove the car and they didn't hear anything. During this time they also had to repair the steering column shaft as that was vibrating. Yvonne stated that there seems to be some issues with that model she has seen from previous customers, but they would handle all the issues. I told Yvonne I would come back and take a ride with her to show her the brake screeching. She said no problem. I arrived and she quickly stated that they only drove it in the parking lot in reverse in slow speeds and there was no noise so there is nothing they could do if they couldn't recreate it. I told her I would like to drive around the block to show her. Within one minute of leaving the service center the screeching happened. Her face turned white and immediately she said we didn't hear that when we did it. I then again stepped on the brakes and she said wow ok yes I can hear that. I drove immediately back to the service center where she called Rodney the service manager. She stated on the phone to him, she heard the noises and was asking him what to do. This was in the presence of myself and my husband. We asked for a loaner and was told no, as there is no issue with the brakes and no resolution. I then opened a case with Acura corporate and was told if the dealership acknowledges the brake screeching Acura could assist. When I reached out to Rodney again, he stated that Yvonne said there was no noise and there was no issue. So not only is Yvonne lying but so is Rodney. How disgusting of a business to take advantage of a women and making me feel crazy and discriminated against, when all I am asking for is them to fix a fully warrantied top of the line vehicle. Rodney and Yvonne should be ashamed of yourself and that is certainly not the claims of Harvey Jackson "everything we do, we do with excellence". read more

Called up to get the availability on some parts and pricing for my older Acura, and the parts guy was an absolute wonderful guy to talk to, very knowledgeable and very friendly! read more

Poor customer service, lack of understand of current offers, or really just a lack of wanting to honor them. They had advertisements for lease offers on theurwebsite, used toolset calculate a lease payment, and the manager tried to show me how the tool was wrong and tried to sell me a lease that was$200/mo more. Unfortunately the manager didn't realize I have a finance degree, understand the terms and calculated the payments myself based on the offer term in a fraction of the time it took for them to go back in the manager room. This would have been my fourth Acura purchase, will be exploring other, more honest dealers. read more

It's my first service appointment and Brittany was amazing. From the service call being asking thoughtful questions to help diagnose the issue to create a solution my husband knew we would be taken care of. We've always received excellent service from Reggie when we buy cars and its clear from all the thoughtful details in the place that the owner cares about his employees as much as his customers. Everyone is friendly and most importantly respectful with each other. All departments work together which is unique from places that have people who use the "thats not my department" excuse to give you the run around. Who ever you speak with will take ownership of your experience and get you to who you need to see. The place is beautiful clean and has charging docks for every device. Clean and bright office space so bring your laptop! And I was most impressed by the bathroom which was regal marble counters and privacy length doors, seat covers and yes ladies good toilet paper not the flat cheap stuff. There are refreshments and snacks but again its the people and environment that makes me know I'm important and valued. Best of all I'm not being nickel and dimed. They give honest diagnosis you can trust. Ironically, when I mentioned to a friend I was heading there his response was; "Tell Harvey I said hello he is a great person who is fair and its not a surprise he is successful because he cares!" read more

Jackson Acura - Superior customer service - Auto Repair Near Me - Roswell, Georgia

I am impressed with service advisor mr Sabri for his professionalism and attention to detail. I appreciated the courtesy of the dealership. They did a great job, I would highly recommend Jackson from my years of experience. read more

Horrible. Absolutely horrible. I leased a 2019 TLX from Reggie in 2018 and had 10,000 miles per year. Several months prior to my lease ending, Reggie put me in a 2021 TLX and had all the paperwork drawn up so when I went in it would basically be a sign and drive. I had 6,000 miles they were going to roll into my new lease. Well, have turned in my lease and now billed almost $1k. When i called into the finance group, was told I only had 7,200 miles/year on the new lease. Here I am thinking I had 36,000 miles for the 3 years, but NO. My contract was decreased in annual miles. Absolutely my fault for not looking closely at the contract, however did not think Acura would do something that incredibly shady. Pissed and would never recommend someone to do business with them. read more

Horrible customer service. Went in to get the LED bulb in my Enter button fixed along with my backup cam. I was advised by the only female in the Service department (her words not mine) that she could fix both issues. Per her I needed a Navigation update for my backup cam issue (what does my Navigation have to do with my backup cam), and a LED bulb for my flickering Enter button. I had them fix the backup cam issue with her recommended Nav update first since the LED was considered a special ordered. Two weeks passed no call from the dealership, so I reach out to my tech. She was absolutely the rudest individual I have ever dealt with. She never ordered the part and pretty much accused me of lying and was rather aggressive. She couldn't fathom that she may have just forgotten to order it. Due to her lake of professionalism I requested to speak to her supervisor in the hopes that they would be able to resolve the matter. To date I have not received a call and the VM was left prior to Christmas. I guess the lack of professionalism runs down hill. I would not recommend this dealership. They didn't fix any of my original issues. If they can't fix a bulb or a backup cam there's no way I would trust them with something more serious. Thanks for nothing...I'll just go to the Acura dealer in Duluth.....at least they know how to treat their clients. read more

GO ANYWHERE ELSE! ! My roof paint is peeling and there is a recall on my year, model and color and my roof looks identical to the recall notice. Car is 2016 and paint started peeling in 2019. I let the dealership know but nothing was done. Acura says my VIN isn't covered. Corporate is offering to pay for half but I shouldn't have to pay for a KNOWN recall issue. Jackson Acura has been NO help. They sold this lemon and should help me with corporate or pay the other half. Buyer beware!!! read more

Jackson Acura - Peeling Paint - Auto Repair Near Me - Roswell, Georgia

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Worst salesmen and businessmen you will ever deal with, I guarantee that. Stay away from this place at all costs. Worst experience I've ever had buying anything! Rude, pushy, then when I bought the used 2017 truck with 40k miles on it, I come to realize the following: 1) AC is blowing hot air (took back 2-3 weeks later they refused to help, laughed me out of the building when I asked). 2) The car battery is dead after a week of owning it. 3) I go to get a leveling kit, and my guy informs me that he can't work on the truck, due to the fact that it is RUSTED OUT AND WAS COVERED UP BY BLACK SYNTHETIC MATERIAL. The entire truck is rusted, was not disclosed to me and it was covered up, and they sold it as is. Upon discovering the truck is not worth keeping due to the amount of rust, I go back to them for the umpteenth time and they still won't help. A nightmare dealing with them. Dropped my truck off for them to look at it one day and they left it parked until I called and came by at 6pm, didn't even care to look at it. Snakes! I go back to the dealer demanding to get out of the contract, due to the fact it's rusted out, suspension is not in good shape, I couldn't see the rust when I purchased the car for almost $40k. They argued and basically said they'd buy it back for $4k less than I paid for it and tried to convince me to buy from them again. read more

Was hoping to get car maintained. Acura just wants to sell never maintain. Was hoping for a thorough check. Didn't even see my tire had a slash on side wall. Pay for tire insurance and this is how they treat me. Leasing vehicle would think you get better service. read more

So I'm at the Acura dealership in Roswell because there's an electrical recall on my 04 MDX. I get there and not even 10 minutes later, the service rep (didn't give me his name) tells me that the recall was a 20 year old recall and they don't have the parts. and there system was down (which it was). The thing that got me was his vibe...that feeling you get when you know they really don't want to help you? He didn't even offer the complimentary service check but he did tell me they can check my check engine light codes 199.00??? (Mind you their servers are still down) I called the 800 number 2 days prior for Acura before I made my appt and they told me to find a dealer and they will fix the recall issues. Why would he make it a matter how old the recall(s) were even an excuse not to do anything like check another dealer to see if the parts were even available? Their are 10 recalls which include air bags and other electrical issues but you trying to tell me that you don't have the parts for any of them? I sensed the lack of wanting to assist as soon as he opened his mouth. Never gave me his name but he was about 6'2, with a bald head (not trying to be funny). They did a "visual" check and washed my truck, but the kicker was before I left, he told me everything else that needed to be done but didn't tell me what part was even needed that they didn't have for the recall(s), but told me everything else needed that had a price tag on it. Lastly....I asked for a printout of all that they found. He said "I'll text it to you". What in the actual.......???? Jackson Acura ... y'all need to do better. read more

Service here is always a pleasure. I normally work with Yvonne, but all other service advisors i have worked with have been very good also. However, Yvonne's customer service is exceptional. She is awesome. I travel 50+ miles to this store, because I know what type of service I will receive. read more

My family friend in Sandy Springs recommended that I bring my car to Jackson Acura for service. I recently moved to Atlanta, and needed to find a quality auto shop for repairs, oil changes, car checkups, etc. This place is fantastic! Brittany Byas was helping me today when I came in to get an oil change. The service she provided was excellent, explaining clearly what was done on my car and recommendations on the other services that my car is due for! Also, there is ample space to sit & wait for your car to be serviced. There is also complimentary coffee. I will continue to bring my car to Jackson Acura. read more

Do not trust Jackson Acura. Called about purchasing a RDX . Was advised the suv was on the lot and not sold. Spoke with a salesman and provided a 500.00 deposit to hold due to living out of town and driving up the nex day. Received a call the next day advising the suv had been out from under me even though they had the deposit. read more

I am writing about a recent experience I had with my 2022 (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers. read more

Robert Flauter was a true professional! He made buying our a car a true pleasure. He was kind, accommodating, knowledgeable and expedient! Highly recommend Jackson Acura read more

We just got our second MDX from Jackson Acura after trading our first one in to them. Not only have they been great to work with (service center included) since our original MDX, but they kept their service level up Thai time around too. I worked with Laila over the internet to nail down what I specifically wanted and then went in and met with both Sergei and Patrick to close the deal. Very professional staff and their customer service is top notch. I'm updating this to express my satisfaction level with Jackson Acura after all these years. Since our initial purchase, we have leased another vehicle and everything has been smooth sailing. Even SERVICE is a breeze thanks to Brittiany! Keep it up, Jackson Acura! read more

Their services accommodations are top of the line in quality, they're kind and have a welcoming environment at the location. However- if you're not into paying $90 for a tire rotation and oil change, plus getting your car cleaned (and scratched!) with a dirty rag I wouldn't recommend it. read more

This is how you do business! Professional and courteous team. If you are looking for a great Acura then reach out to Michael Wiest at Jackson Acura in the Roswell, GA area. Not only he is a fellow veteran but the beat salesman I have worked with. He was clear and understanding of our wants and needs and we walked out with a brand new Acura. Thank you so much to Michael, Tina, and the entire Jackson Acura team for a great service and experience. If you are looking for a new vehicle look no further and head to Jackson Acura. They are awesome! read more

In shopping for a car I have chosen three dealerships, seeking 3 different make & model SUVs,Jackson Acura being one. I was impressed from the minute I walked in the door and met Sergi. His professional, nonchalant, fun, easy demeanor made it a pleasure to do business there. He was quick to respond in writing With all the details and an offer that impressed us yet again. When we asked for certain conditions to be met, Sergi rose to the challenge and delivered with outstanding performance. His attention to detail is way over-the-top! His knowledge of the product the vehicle that he sold us was so outstanding. His personality and charm were delightful. I love that he took so much time with me setting up all of the electronics, all of my favorite radio stations, my phone settings, and help me to understand and learn all the features of my brand new candy apple red Acura RDX. Also, I was in and out of that dealership both times we were there a total combined of less than two hours including all the paperwork! Kudos to you Jackson Acura! read more

Jackson Acura - Auto Repair Near Me - Roswell, Georgia

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Horrible customer service!!! The quality of service at this dealership has really suffered of late. I had a service appointment and when I showed up, they were literally too short staffed to check me in. I ended up leaving but rescheduled a few weeks later and when I got there, I was told they were likely not going to be able to diagnose the problem and fix my vehicle that day. I asked if I could leave me car and get a ride home. They said no as they had stop providing courtesy rides two weeks earlier. No one told me that they no longer provided courtesy rides when I made the appointment so again, I had to leave without getting my vehicle checked out. And the service manager that I was working with showed absolutely no empathy. read more

Had a most excellent experience at Acura service. Thanks to Brittiany for helping me figure out getting my car towed and tire fixed. Luckily I had the tire protection warranty and road side assist. Thanks so much read more

Unbelievably disappointed in this dealership's sales tactics. They push a costly prepaid maintenance program. When you do the math it seems like it may save you the expense of a few service visits over time, by paying in advance. However, even if you get all of your scheduled maintenance on time, the prepaid plan EXPIRES. That's right, it EXPIRES and the service you paid in advance for can no longer be used. Such a ridiculous scam. The service staff is generally pleasant but even they did not help address the issue. I was directed to a third-party phone number to try to be reimbursed when as of 14 days ago I had multiple service visits remaining on my account. I would not recommend purchasing a vehicle at Jackson and if you must, do not pay for the prepaid maintenance program. read more

I have owned this car for seven years and I'm very disappointed. They told me this defect in the leather was normal wear and tear after three years. I remain very skeptical. Please see attached the picture I would never buy this car again. Next time I'm buying an Audi. Future buyer beware read more

Jackson Acura - Auto Repair Near Me - Roswell, Georgia

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Jackson Acura has a good atmosphere and very clean waiting room for those who need to wait on their cars while being service. All the employee are very professional and Nick was our service consultant was very helpful and answer all our questions and make us feel like a valued customer. Never had a bad experience with this dealership. read more

My first time visiting Jackson Acura. I wanted to try a new service place . Your first impression is a lasting impression . I love excellent service , Yvonne was my service advisor she explained everything she was excellent and Mr Jimmy at the concession stand was friendly . I will be back! read more

I am the sucker who paid for an extended warranty, first and last time. Finance guy talked me into it and 2 years later I tried to use it for the first time. Ill save you the details but the sales department lies and I would never in a million years recommend you buy a car from these crooks. So, after my rant they stepped up and took care of it. Thank you read more

I purchased my 20 MDX from Michael Wiest at Jackson Acura and it was the easiest purchase I have ever had, Go there and ask for Michael

The purchase experience was great at this dealership. I purchased an MDX 2020 from Jackson Acura 8/82020 there was a problem with the tires. I have been to this dealership five times to get the issue resolved. The service is the worst experience. The service representative does not tell you what was done to the car they put inferior tires on the car without my permission Brought it back again they gave me a dirty loaner car They attempted to put tires that were two years old that were in their "warehouse " on the shelf for two years on my brand new 56k $ car So the sale manager stepped in twice to try to make it right The parts manager called and told me "the buck stops with him" there is nothing wrong with tires that are two years old. Again the sales manager to the rescue HAVEN'T HEARD FROM THE SERVICE MANAGER YET WHO IS HIDING BEHIND H8S SERVICE REP. STIL I go on the sales manager agreed to put four new tires on my car installed by the service department Still the service manager not available He is at lunch or off site meeting or vacation always not available to take a call from a potential customer. Or I'm put on hold by the service representative for 45 minutes. While they figure out how inferior tires were installed on my car or how defective tires were installed by the service technician. Oh excuse me ! I I Ass u me they were trying to figure it out. So the car has a terrible ride the service department has no interest in trying to fix it I drove to Augusta 9/22/2020 felt like I was driving on a rock " big rock" bump tee bump wobble wobble shake shake for 21/2 hours in a 56k $ car.That Jackson Acura can't seem to get right. Monday morning I took this pos to Nally Acura on Cobb parkway the service representative asked me to take there repair tech for a ride so he could experience what I was experiencing unlike Jackson Acura, this was my first visit not my third to resolve a problem with a new car. Brought his computer hooked it up to the car, he felt the bumpy wobbly shake ride Said "let me inspect and balance the tires and rims I apologize this may take another hour" ok no problem just want a decent ride. Thirty minutes pass "we found the problem one of the new tires is defective, we can't replace it because the invoice has Jackson Acura" take it back to them. I called Jackson Acura service got Yvonne service managers assistant I guess As she says she is speaking on behalf of the service managers be he is you guessed it "unavailable " I explain the findings to Yvonne and she immediately tells me that I don't need to bring the car back to Jackson Acura they can fix it at Nally" uninformed and wrong or passing the problem or simply not interested in providing service at any level. Yvonne was wrong I have to bring the car back to Jackson Acura to replace the tire. It's been 5 days my back hurts my neck is out of alignment my right hand is going numb from trying to drive this 56k$ POS MDX. I called service this morning Friday Yvonne answers (assistant to ........) said "I will check with the parts manager (Mr. the buck stops here) who says the tires are not avail due to COVID (Costco doesn't have a problem getting tires) and call you back No one has called. I am renting a car so I can work out of town this weekend because the 56k $ POS that Jackson Acura has no interest in fixing is too bump tee bump tee wobbly shaky for this Senior citizen to drive for four hours. Stay away from these clowns. Yes I will eventually get my car fixed or traded and buy from a dealer who provides quality knowledgeable service. My point is the defective tire should have been caught by the service technician instead they put an excessive amount of weights on the defective tire to attempt to get it to balance versus replacing the defective tire. Passing it along seems to be the culture of the service department at Jackson Acura. What a waste! read more