The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

I have been using this building for sales and service for over 10 years. I wouldn't think of going…read moreelsewhere.

My car buying experience was seamless, easy, and zero stress. The entire staff beginning to end…read moremade it an ease! Looking forward to working for any future maintenance or cars. Highly recommend!

Great service department Great sales also with fair honest…read morepricing. ********************************************************************************************!

Friendly service. Great communication. Trustworthy. So much better than my previous experiences…read moreelsewhere.

I used them twice. Both times they squeezed me in. Very friendly and reasonable pricesread more

This is truly the best place to take your car or truck. This team is honest and professional.read more

I have been going to Portland Motor Sales for several years and…read morethey are honest, have fair prices, and get the job done in good time.

Would not take my cars anywhere else! Very honest and reliable establishment. I would recommend…read morethem for sure!

Very good service. Great auto battery price. Very efficient and knew what they were doing. Easy to…read moretalk you. Will use them again

The best - really reliable and thorough - Highly Recommend Ray's - Everyone needs "a guy" Ray's The…read moreGuy

They had exactly what they said they had, clean and ready for pickup. They were friendly and very…read morehelpful over the phone and asked all the right questions. They're pros.

Couldn't have asked for a better experience in selling my old car. They paid me more than any…read moreother place I called, were friendly, efficient and the office was very clean. They know the meaning of customer service.

Reasonable and honest good work…read moreWon't take my car anywhere else. Reputable!! It's hard to find auto repair that cares about its customers

Chris is very truthful and caring, he only does what has to be done and you can trust his workread more