Your typical Chain Auto supply store business model/experience... A crush washer is not just any…read morewasher that fits the drain plug bolt- just for future reference... they are also not all interchangeable when dealing with poor quality bottom barrel sourced stuff where you're lucky if 2/5 washers provide a correct seal as it is. p.s. quit with the tactic of knowingly throwing someone ignorant behind the counter who can put generic product descriptions and summaries together, but has ZERO practical knowledge, so that you have someone to drive sales while you know customers are being left unsatisfied but don't care, because after all profit is profit!

Purchased a Diehard Silver battery in January 2021 which offered a 2 year warranty. It's now…read moreOctober of the same year and the battery is dead. Charged it myself twice and left it for 2 days to confirm it was a battery issue and not my home standby generator. When I took the battery back to the store for a warranty replacement I was informed they must charge and "test" the battery to confirm it's bad which could take a day or two. Since I needed a battery for replacement I purchased a new one, and was charged a core charge even though the store kept my old battery for "testing". Store called me later to say the battery I returned tests fine so no warranty replacement. My recommendation is never buy parts of any type from Advance Auto Parts, it's obvious they have no intention of standing behind their products or warranty.

These guys are fantastic! They're friendly, knowledgable and really easy to deal with. I'm extra…read moregrateful for folks like this who seem to go the extra mile even when they don't have to. 4 stars because frequently, I have to go to other stores for one or another item. Lesson: call first.

We easily found the fish eye mirror that we went to find. They had replacement rear view mirrors…read morebut none for our car but the attendant offered to order.

Big shout out to Roger!!! He went out of his way to be helpful yesterday. Very grateful for his…read moreassistance!

I have nothing against the store itself but was appalled by the young employee with the bad…read moreattitude. not only did he have a bad attitude, but he was wearing a large silver chain and a "Let's Go Brandon" shirt. such a turn off and we went elsewhere for our purchase. the other employees were wearing shirts with the company logo. why was this young kid allowed to look and act so unprofessional?

I bought a battery at the Biddeford Maine Wal Mart about 2 years ago. Last week my car doesn't…read morestart and my mechanic says, battery no good. Ok, so the battery is still under warranty, so I bring it back to the store and see ERIC. Now I've been shopping here for years and I know Eric fairly well. I have had only one other incident with him about a year ago he all but called me a liar when I told him that my car was actually in the shop and they changed my windshield wipers and he had no paperwork or computer knowledge of it. I told him I actually witnessed the car inside the shop and he said ok Norm, it was in there, are you happy now? And he immediately walked off on me. Ok, maybe I can understand it where his mechanics failed to put anything of it in the office. Last week, I tried to return my battery and he comes out and informs me that the "new policy" was that my battery had to be accompanied with a receipt. Now, I know this is out of his hands, but I explain to him that it is near impossible to keep a Wal-Mart receipt that long due to the fact that the receipt is printed with heat and not ink. Therefore, when you store the thing in your glove box and the car reaches over 100 degrees in the summer time, the receipt is now blank. Now once again he all but calls me a liar by saying that he has one over 10 years old and he can read his just fine. Now about 3 or four years ago that same man asked me to write a "great" review on him and how happy I was with his service and I was all but too happy to do just that. But what I have figured out about ERIC, is he is so, so, nice to you when you are passing your money his way and building his fame with Wal-Mart and the public, but when you have a problem he treats you like the TRASH HE THREW OUT YESTERDAY!!! Eric, I wrote some great things about you thinking you were in fact a great manager, but you showed me who you really are and I have decided I no longer like you. Where was your empathy and kind words when I had a problem? I realize store policies are above you but even the store manager tried harder than you to help me by giving me a number to call with my problem. I was there for you when someone wrote some bad things about you and I didn't get paid a dime. You are for yourself and ONLY for yourself and I will NEVER buy so much as a keychain holder from you again. I'm done with your fake smile while I am passing money your way and your cold shoulder and your back as you walk away from me when I need your help. You need to learn that you treat your customers in need and not spending the same way you treat them when they are purchasing. Also, If Wal-Mart wants a three year old receipt, they need to make a receipt that will last that long without having to be stored in GRANDMAS cedar chest and completely out of harms way or get a computer system like auto parts stores EVERYWHERE possess that stores the customer info on warranties. This is a terrible scam. Your battery has your name all over it, a bar code and date. What more do you need? The only thing the battery doesn't have written in BOLD LETTERS, is KEEP YOUR RECEIPT! Batteries are EXPENSIVE! I don't want to think my warranty is no good at Wal-Mart because I simply won't buy it there. Yours Very Truely, Norm Hayward

Get new management !!!!! Unprofessional and immature…read moreemployees. Not knowledgeable, need to be trained on service and product.

Very informative and intelligent staff good on time management and clean the manager Sherman is…read moresuch a good man and just a joy to talk to Jeff. He's a joking guy but holy crap does he know his stuff and Cade's She's bright eyed clean cut and very well organized. I am ever so grateful for your help when I need it and I thank you for your service.

I trust and thoroughly respect the Team at Sullivan Tire Biddeford. Just had my tires installed on…read morenew rims I bought to fix a long standing shimmy issue with the rims I had. I've been working with the Team at Sullivan Tire. Today I left the shop and immediately noticed an 100% difference in my ride. 0 shake, vibration or shimmy. This is where anyone with an issue with their vehicle should go first, to let the Team at ST Biddeford figure it out and give a spot on assessment- Without Upselling. Great job! I'm yet again Impressed! Karl

We were on vacation and had just checked out of hotel and received a low tire pressure notification…read moreon out run flats. Sullivan tire was nearby so we rolled in with zero pressure in tire. They took us right away without an appointment. While they didn't have tire in stock ordered for us and picked us up at hotel next morning and had us on our way home by noon. Friendly, helpful and fairly priced. Took us in on busy week