Stephen Fuller excellent knowledgeable will return to Batteries plus for my needs because of him.read more

I took my Apple iPad Air to get a new battery in it and the woman changing the battery broke my…read morescreen. She said she had another one at another location and I could pick it up later in the week after she got that from the other location. Well, it wasn't the exact same face plate and it never worked properly after that. It kept shutting itself down. This was over a year ago and I didn't report it immediately. I knew that they wouldn't know who the tech was that broke it.

My neighbor needed brakes for his truck so I took him to the auto parts store. He told him to make…read morethe model and the year that his truck was. They said this is what you need. We drive back home and he tries to install the brakes they were wrong. So he had to gather all the parts back again. I drove him back to the parts store and he told him this is wrong. These don't fit so he went again and he told him this is the truck I have this is the year the model everything everything about that truck. So the guy takes the old the first part back and then he says OK. This is the one that you need. He said I'm sorry I made a mistake. Here is the one that you need. This will work. We get back to our place. They tried to install the brake pads and they won't fit. They're the wrong size. It was getting too late and starting to rain so he boxed up the brake parts and said can we go back up tomorrow? And we told him yes one of us will drive you so this morning when they open, we will be back at the parts store and we will have a master mechanic with us who has been in the business for over 60 years and knows exactly what our neighbor needs for his truck brakes. And they are going to return the wrong brakes again. This is gas used going up and back up and back up and back. So wasting of the fuel doesn't make me very happy. So hopefully this morning they will get the right part that may be a different person who maybe knows his job a little bit better and this Neighbor can get his brakes done. I would recommend O'Reilly's auto parts for some things, but I don't recommend some of their employees. People don't have time to waste on going back-and-forth and they don't have the money for gas to go back-and-forth. And because of this back-and-forth mess and the employee not knowing what he's doing is why I gave the two star review.

Georgia at O'Reilly Auto Parts on Count Line Road in Spring Hill, FL provided "ABOVE AND BEYOND"…read morecustomer service when she authorized the free (out of her service area, I might add) delivery and installation of a battery on my disabled (dead Battery) 2018 Ford Explorer. This person exemplifies the kind of professionalism that's almost impossible to find today. Thank you, Georgia from the bottom of my heart. Kathy

I have been down and out looking for a rim for my car and couldn't find this specific type that I…read moreneeded. I wanted my car back that day and this company MADE SURE OF IT. Not only did they take care of the problem that I originally needed. They helped me see that another one of my tires was in need of a repair too. The technician I had came all the way from downtown Orlando and back just to help me get my car back on the road. Shout out to them. It was a little pricy but this is one of the companies where the value of the service and work match the price and I would pay over again if I had to.

A very disappointing consumer experience. The service did not actually solve my problem and instead…read moreput me under pressure to spend more money. My car got a flat tire on the road, so I found this roadside tire service online and arranged for a technician to come out and help me. When the technician arrived, he removed the tire and inspected it. Because the puncture was somewhat large, he initially used a basic plug-strip repair method. However, the tire continued to lose air afterward, so the problem was clearly not resolved. The technician then repeatedly told me that the puncture was too large to repair and strongly recommended that I replace the tire with a new one, which would have required me to pay significantly more money. I have some knowledge of cars and tires, and based on the location and condition of the damage, I believed the tire could still be properly repaired. Therefore, I declined to replace the tire. In the end, at my request, the technician only temporarily filled the tire with air so that I could drive somewhere else to have it checked. I then took the vehicle to another professional tire shop. They inspected the tire and repaired it using a single mushroom plug. After the repair, the tire held air properly and did not continue leaking. This left me with a very simple question: If another tire shop was able to properly repair the tire, why couldn't this company provide the same solution instead of repeatedly telling me that I needed to buy a new tire? What made the experience even more frustrating was my communication with their customer service afterward. I requested a refund because the service I paid for did not actually resolve the problem. Their response was essentially that they had already provided a service and therefore I was responsible for the full charge. But my point was very clear: Yes, someone came out and performed a service--but did that service actually fix my tire? No. The tire was still leaking afterward, and I ultimately had to pay another shop to properly resolve the problem. The customer service representative kept repeating that they had "provided the service," but that does not address the actual issue. Providing a service and successfully resolving the customer's problem are not necessarily the same thing. I also told them that I understand there are labor costs involved with sending someone out, and I was willing to pay a reasonable portion of the labor cost. I was not asking them to provide the service for free. However, they refused and insisted that I pay the entire amount. Instead of taking responsibility for the fact that the original repair did not work, the conversation became a frustrating cycle of excuses and responsibility being pushed back onto the customer. If a roadside repair service cannot properly repair a tire, I understand that there may be situations where a replacement is genuinely necessary. But in my case, another tire shop was able to repair the exact same tire successfully with a mushroom plug, without replacing it. For me, this was an extremely disappointing experience from start to finish. The initial repair did not solve the problem, I was repeatedly encouraged to spend more money on a replacement tire, and the customer service team refused to offer any reasonable resolution afterward. I have saved screenshots of my entire conversation with their customer service and will be sharing them along with this review so that people can see the interaction for themselves and make their own judgment. If you are dealing with a tire emergency on the road, I strongly recommend doing your research before choosing a roadside tire service. Make sure you understand what repair options they actually provide and what happens if their repair does not solve the problem. In my experience, this service did not solve my problem. I ultimately had to find another tire shop and pay again to get the issue properly resolved. That is why I am leaving this review.

The younger guy at the counter was very unprofessional... and left me leaving this location mad. I…read morego to put my things down in front of him , my brother and I were the only people in the store... this guy was playing on his phone with an AirPod in right in front of me....while I'm standing there waiting to get checked out . He completely ignored me for LONG ENOUGH for me to realize he's actually straight up ignoring me.... I go to proceed to pick my things up and FIND someone else and he then acknowledges me and I say" I was unsure if you were on the clock or not" trying to be nice and not bother him if he wasn't. But he was hanging over the counter giving that impression he wasn't supposed to be checking people out . Even though he was standing at the register...He then proceeds to say " well I wouldn't be here if I wasn't on the clock" rolls his eyes and starts to check me out ... I guess that hurt his feelings .. unpleasant. Not something I wanna deal with after being in the car for 7 hours .... Still being nice I said thank you and he didn't say anything back . Just a little aggravating...The older gentleman though was nice that works there.He should be checking people out .

I've been doing my own auto repairs for years. Started out going to the mom & pop auto parts…read morestores, then Western Auto, followed by different chains through the years. Although it is getting harder to work on the newer vehicles with their advanced technologies, I occasionally find something I can work on. I really enjoy it and it is satisfying! My GO-TO Auto Parts store is now, without a doubt, O'Reilly Auto Parts! They really convinced me when I had to replace a window operating regulator for my BMW. IF I went to a BMW dealer, that repair total would be around $500. (I know, because I've had it done!). Just for grins I called O'Reilly to see if they had my part. I talked to Melissa, she was very knowledgeable and helpful. She quickly found they had an exact fit Dorman product. It was very reasonably priced AND carries a LIFETIME WARRANTY! How about that??? I drove to the store and bought that window regulator. Melissa was the one who helped me in the store, too. She is awesome! Once I got home, it only took about 30 minutes to replace the bad part. The new Dorman part was an exact fit and works perfectly! Hooray for O'Reilly!

Oh Yeah for O'Reilly! During the past year or so, I've been…read moregravitating more and more to O'Reilly Auto Parts. I like their selection of products, the competitive pricing, the O'Rewards program and the staff. Surprisingly they have a LOT of parts for my 3-Series BMW and some of those items come with a Lifetime Warranty. Sure beats paying dealer prices! This is the closest O'Reilly store to us, and I am sure glad. Seems like everytime I walk in the door, Kevin is working! I don't think the guy ever goes home! Great for us! Kevin always greets ya as you walk in(if he's not on the phone!), and he has always been extremely helpful. The guy should be cloned! That'd teach those competitors! My most recent visit I needed to buy a 3/8" drive Torque Wrench. Their website listed one that I liked and the price was right, also indicating it was in stock.(more on that in a moment). As I walked in the door, of course Kevin was there with a big Hello! I told him what I was looking for and he walked me over to the proper area. Not finding the wrench I had in mind, he got on his computer and found that the item was SHIP TO HOME, In-Stock. (I had misread the listing). That meant it was In Stock at the warehouse and available for shipment or store pickup in a few days. I was okay with that, since I misread it. I was bummed however, because I was going to need this wrench first thing in the morning for a job I was doing on my car. Without hesitation Kevin was web surfing to see if he had ANY of these wrenches available ANYWHERE in his system that he could get quickly, like today! NO luck, but he then got on the phone and started making phone call after phone call. He was calling his competitors, for me, to see if any of them had a similar wrench. Ultimately, after 5 calls, he found one! And it was in a competitor store that was very close! I thanked him profusely and headed on out to that 'other' store. O'Reilly is All Right in my Book! And Kevin is the O'Reilly King!

yes,they were the best for cust.service and went out of there way to help me.thank you so much!…read moreTyler T. helped me and he went and got help from I think was the store manager, and she was great too! Thank You! and I will keep shopping at your store, David Deptola ,24435Holden Drive Brooksville Florida 34601

My husband had come in to O'Reillys yesterday to order windshield wiper blades for my mini Cooper…read moreand they didn't have the front windshield wipers in stock but they would have them today. They replaced the small ones in the back and then they just now replaced the ones in the front. I just pulled up and they came out the door and they said are you here for your windshield wiper blades and I said yes the gentleman immediately installed them it took him maybe 15 seconds and he had him done. I appreciate service like this as I'm Disabled and I think this is the way customer service should be handled. So you need auto parts come to O'Reillys. They seem to have everything and they have great customer service. Bravo O'Reilly.

I had a great experience with O'Reilly Auto Parts last Friday. I had to put in a call to OnStar…read morebecause I couldn't get into my car, and there was not enough charge in the battery left to open the doors. Once they jump-started my car, I was told DON'T TURN IT OFF. I went to O'Reilly for a battery. Kyle sold me the battery, got me a chair to sit down while he installed the battery. Thank you so much Kyle.

I'm not sure the last time I updated my review of AutoZone, but it's due to be done again. I could…read morewalk to the store, but I don't because I have a car. Greg, the customer service manager came out and helped me by replacing my low beam headlight. Less than 10 minutes went by and I have a fully functioning low beam headlight thanks to Greg. By the way, the price is at AutoZone compete with Walmart because a low beam headlight for my Ford fusion 2012 would've been the exact same amount at Walmart. If you have something wrong with your car, and it's not a major thing come here. They're great!!!

Engine light is on so stopped by this Auto Zone. What a great staff here. Very helpful.read more