So I've been following Royalty Auto on social media for sometime as they always have great videos…read more I have a 2012 Toyota Avalon, of which I was concerned about possibly needing rear brakes. My neighbor recommended them highly as he takes his vehicles there so I thought I'd give them a shot. My initial contacts were with Jonathan and Jim. Jonathan told me that they would do an inspection of the vehicle to determine what kind of service may be necessary besides what I brought the car in for. To my amazing surprise they did a full nose to tail inspection of my vehicle with detailed photos and suggestions for maintenance and must do servicing. I dropped off my car and got a ride back to my home by a young lady by the name of Carrie and a young man named Elliot. My experience to that point was incredibly positive as they were all very professional and thorough. Both Chris and Jonathan kept me posted as we went along as to the status. I picked up my car once completed, and the car was completely cleaned throughout. It he rose on the dash was a nice touch of class. The moral to the story is you get what you pay for. They all obviously take pride in the customer and mechanical service that they offer and the car is perfect. I couldn't be more satisfied and will bring it back to them for future services. Impressive!!

Outstanding customer service. Worst thing about this place is finding a spot to park. I will be backread more

My neighbor recommended Addy's the moment we moved down to St. Mary's. We used another tire place…read moreat first & we are so regretting that. One company said we needed 4 new tires. I said thanks but no thanks. Took the van to Addys & they only charged $10 to fix the leak & said tires were still good for a few more 1000 miles. Just recently brought the van back in due to low tire gauge. They checked all the tires, filled the air & refused to charge me. I'll only deal with Addys in the future!!

Nicest people we've ever encountered. They did a big job on our car as well as changing and selling…read moreto us our front tires. They gave an amazing price that we could not have gotten anywhere else. They also delivered our car to us when they were done. We live 4 hours away and would drive all the way here for our next job. A++++++++!!!! -Jacob and Savannah :)

I gave this place more chances than they deserved, and somehow it just kept getting worse…read more I bought two "brand new" tires from this location, and one of them didn't even make it FIVE DAYS before failing. Not a slow leak. Not normal wear. A complete failure under regular driving conditions--which is honestly scary when you think about it. Then came the customer service... or lack of it. I reached out to multiple managers across two locations trying to handle this calmly and reasonably. Instead of taking accountability, I got a mix of blame-shifting and straight-up disrespect. One manager actually tried to say the failure was MY fault (still waiting on how that makes sense), while another told my fiancé that I was "too emotional to get the full price." That alone should tell you everything about how they treat customers. And of course, they also tried to blame the tire manufacturer... while being the same people who sold and installed the tires. So again--defective product or bad installation? Either way, that responsibility doesn't magically disappear. For context, I'm a military fiancée and didn't have time for this kind of runaround. I wasn't asking for anything crazy--just a refund for tires that were clearly defective or improperly installed. Basic accountability. Instead, I got dismissed, blamed, and talked about like I wasn't even part of the conversation. If you're okay risking your safety and being treated like this when something goes wrong, go ahead. Otherwise, I'd seriously recommend taking your business somewhere else.

Whenever I am in for routine service they take care of my car professionally and in a timely…read moremanner. They never try to oversell services. I really appreciate the fair prices.

RJ was very amazing very professional so clear and detailed about what was wrong with my daughter's…read morejeep. We had all great experiences with this company. I would strongly tell everyone to use them and we had a $5000 issue but they fixed a lot of issues so great job.

Rhett Johnson, "RJ" was absolutely wonderful. We had an emergency repair heading back to our home…read morestate and RJ was able to order the part needed and install part within a few hours allowing us to drive 5 hours back to our home town. He is trustworthy and truly has a willingness to help you. Thank you, RJ.

Mavis got me in right away to fix a broken tire stem. Robert was especially great. Very kind and…read moreknowable! He fixed the stem at no cost and was super quick! I will definitely be doing all my tire and break services through Mavis from now on!! Thanks Robert!!!

I was visiting from out of town and I got two nails in my tire. They got me in with almost no…read morenotice and were able to patch my tire. The girl at the front desk wasn't the friendliest, but she took care of me nonetheless.

Do not use this company. They sold my husband a tire he drove off, and within a few minutes of…read moredriving off, his tire blew. He did not hit anything he did not have an accident, but he almost did have an accident because of this issue. He called the company, hoping they said it's his problem, not theirs. I called the company to talk to them to see if they would help him and they said that he would have to bring the car in and if it was their fault they fix it I explained to them that he is no way of getting the vehicle into them because the tire was completely blown and he could not drive the vehicle. He is literally 15 minutes down the road they could have taken their time to go help him since they just did the job for him, and they would not.

Such GREAT service!!! We had a flat tire on our RV in a Sunday and Harley showed up quickly with…read morehis helper Amanda! Both awesome, repaired our tire on a day they were closed and got us back on the road!!! Super nice people and super helpful!!! HIGHLY RECOMMENDED!!!

Dishonest shop. After two and a half hours to balance 2 tires (Ridiculous even if it DID work), I…read morewas told their machinery couldn't balance the tires and they charged me 64 dollars for trying. The tires shook the exact same. By the time I got home, my tire light came on because their machine snagged a tire plug and pulled it half way out of my tire. I called the shop, spoke to the owner and asked for my money back. They denied everything, swears there's no way that could ever possibly happen and refused to do anything about it except "check the cameras" and "take a look at the tire". Spent an hour and a half repairing the tire, and spent 2.5hrs & 64 dollars to learn this is a shop to avoid if you want honesty or accountability.

Pure Auto is the best! I wouldn't trust my cars or truck to anyone else. Corey is fantastic in…read morediagnosing a problem and fixing it. He speaks in language that anyone can understand. They have a reasonable price but are always honest in their bill. They have performed all our routine repairs since we moved here plus new tires and brakes.

Outstanding experience with Zilla Auto Repair Shop. Joe went above and beyond. He even came in and…read moreworked all Saturday to make sure my turbocharger repair was finished on time. That level of dedication is rare. He kept me informed every step of the way, was completely transparent about the work and costs, and made the entire process stress-free. The cherry on top was him personally delivering the car back to our home, which a nice convenience. Highly recommend Zilla and especially Joe if you want honest, reliable, top-tier service.

A car repairs shop where they care more about your safety than anything else. My car broke down…read moreheading into town as we were headed north, he stayed late and took the time to make sure my car was fixed so I could get safely back on the road. This is the best and most honest repair shop we could've hit. He broke down the cost in front of me and showed me what he was doing. He didn't gouge me either for price even though he stayed well past closing time to make sure I could get on the road. This shop was really a God send and the best shop you could ever stop at. Also Joe knows what he is doing, he was able to diagnose the issue correctly 5 minutes into me being there as my car went another 8 hours perfectly immediately after.

He saved us thousands of dollars by shooting straight and has built a bit of trust. Was recommended…read moreto him by a stranger at the YMCA. I would highly recommend him if you are open to saving money and not paying extra for corporate experience.

Honest good service at a reasonable price. I wish they were equipped to do more types of workread more