If you trust your mechanic; then you know why I will take my VW to Hilltop. The best VW repairs I…read moreknow

Took car to get fixed it was there over a month and not even looked at or touched. Supposedly. I…read moredrove my car there and had to get it towed elsewhere. My car had water damages and I was completely LIED TO ABOUT MY CAR. Never will I deal with these folks again. Mr. Glen didn't even tell me about the damages that were done. He just said mother nature did it. As many storms we have had this has never happened and it's a shame. I just wanted to get my car off his property. Folks should be more honest. You have to do right by people and this was wrong.

Had a starter that needed to be replaced, right before the holiday weekend. They were able to get…read moreit taken care of right away and so kindly accommodated a kids movie for my son in the lobby while we waited. Highly recommend them!!

Very unprofessional and arrogant about it. They literary avoided doing work that Giga tires hire…read morethem for. I ordered tires to be installed on my vehicle and a tire shop said they didn't have the equipment to install my tires.

The manager here seems shady. I came in for an oil change with a $20 off coupon. The total for my…read morePalisade came out to $120, I asked hm if this included the coupon and he said yes. I looked at the receipt, no coupon shown. Went back in and asked, was told it was "built into the price." Okay, fine. First oil change with this car so wasn't sure what to expect. Went to the dealership this weekend and the total was $100. So there was a $40 difference?? I doubt it. It all seems shady and I will not be back.

Great customer service. Fast service. Tire rotation a little higher than expected but you get what…read moreyou pay for. Free air offered.

This had to have been the worst tire shop Ive been to. I got a flat tire and asked to get it…read morepatched but turns out it was busted so I wanted to get a new one (2 at that). Mind you after waiting an hour for them to tell me what was wrong with the tire, he also told me that they have to order the tires which would take 30 min- 2hrs???!?! I stated that I wanted to get regular tires put on my car just until I can get to the dealership, why the desk guy tells me that I HAVE to get run flats because I have a Mercedes??? Like no I don't . How you tell me what tires I need to get for MY car like it isn't MY car and like I haven't done this before. Then after I step outside to talk to a family member about what they are trying to charge me he then came up to me stating that I can actually get regular tires but I need to purchase all 4. Told them I'd like my keys back and went to Tire Kingdom, they got me right for a WAAAAY better price and had better customer service!!

Made an appointment at 7am. Dropped it off. Got a phone call at 12. Finished at 6:45pm. They…read morecharged me extra hub that my husband fixed 3 months ago. They say that one side is broke they fix both!! $400 more. Don't go..unless you like your money gone. Manger was no help. They even told me to come up there a 45 mins drive to day we can not help you which could of been done on the phone.

We purchased a 2014 Volkswagen Beetle last year. It had VERY low miles when we purchased it (30,000…read moremiles). It was garage kept and barely driven. In the past when had an 1999 Beetle 20 years ago we had problems with several shops working on it to the point it basically destroyed the car!!! I even told my wife "no more Beetle's!!! I WISH I would've known about Vu's Automotive back then!!!!! * We took our 2014 Beetle into Vu's for a passengers side window regulator that broke. They did a great job repairing the regulator! They were actually HALF the cost of the dealer price. I had the appointment made with the dealer already but when I found Vu's on Yelp and called and got an estimated from Vu's (after taking it to them in person) I immediately called the dealer back and canceled!!! So glad I found Vu's Automotive! I will definitely be using them in the future for my wife's Beetle! Vu's specializes in these types of cars (foreign) and he was very knowledgeable about them! I can promise you; will not have anyone else work on this car again but Vu's!

I called knowing what was wrong with my car, got a quote then brought my up they fixed it and…read moredidn't haggle me at all. Good experience.

The store manager, Mark, and the receptionist were very polite and nice upon entry. Mark helped me…read moreby tightening the connections on my car battery himself for free when i mentioned i wouldn't be able to come back or leave my car for the day. It helped me a lot and i'm very appreciative.

This was the worst experience I've ever had dealing with my car being serviced. They…read moreovercharged;kept my car two weeks the first time I got service; everyday they would tell me a lie that my car will be ready later on in the day; then saying there mechanic was fired after more than 14 days with having my car...With that bad service I was given a free oil change to come back because of all the trouble. I bring my car in for an oil change they keep my car for a day and a half. Once I got my car back the first time I crank my car it went to shaking so bad I was scared to leave the lot. I try to go under the hood to check and see what the problem is and the hood wasn't placed back the correct and would not open originally. Now the car smell like it's burning rubber coming from the back of the car and shaking as if it's about to cut off

I called about a car issue I was having. Whomever answered my call sounded very lackadaisical…read more I cannot support BAD customer service.

I have been in the automotive business for about 20 years and I've had to deal with Alvie on…read moretransmissions on multiple occasions. There is not a better transmission guy in Jacksonville. You will get an honest assessment on what your vehicle needs transmission wise. He does not claim to be the cheapest, but his work is of the highest quality. If you want cheap, there are plenty of options out there if you want it done, right Alvie is your guy. He has been local to Jacksonville for a number of years so ask around and you'll find that very few people know more about transmissions than Alvie.