I didn't know why he has to be so mean. He was mean to me a couple years ago too, very rude n…read morecondensending treated me like I was dumb. He was nice when I picked up the part so I thought, well I can visit n buy from that store again, but when I bought some atf fluid and I was standing to the side where he has you put your merchandise on a cart and I reached to get the change and he tapped on the counter repeatedly n dumped my change in front of their window. I shyly grabbed half the change, and the gallon n he called here's your receipt, I mumbled that's ok. A couple years ago I felt so intimidated that I would have a man friend come with me and only then he left me alone. I told my boyfriend I would rather die before I had to go in there by myself and be treated like that. I don't know what that Manager's problem is

I recently shopped here while we are beer shelter in place orders. Very good job of practicing…read moresocial distancing. Always have the selection of lubricants and fuel additives I am looking for! True Fuel is great for my leaf blower I won't use anything else again.

I've been taking my vehicles to Complete for years. I drop them in the morning, get a ride to work…read more(coworker or UBBER) and they have always called me with a diagnosis & fair price for the work. They've typically given me an accurate estimate of the estimated time of completion, and had my car ready at the end of the day. They're one of very few places I trust to work on my vehicles anymore. Highly recommend.

0stars if I could…read more They told me they'll start on my car in 20 min. came back 2 hours later when it was supposed to be done and they didn't even work in the car yet. a hour job turned into over 4 hours. WOULD NEVER RECOMMEND. ALL THEY HAD TO DO WAS PUT ON 4 tires

Aaron was professional and knowledgeable. He helped me get a new tire, was transparent about the…read moreprice points, and when I explained some of the options were outside of my price range, he helped me troubleshoot different options without judgement. All the staff were efficient and friendly. I'm definitely coming back here again

I've visited this location on a couple different occasions. First to purchase new tires for my Audi…read moreand a second time to get a tire patched on my wife's BMW. Both times I was greeted by professional and friendly service advisors right when I arrived. They are extremely informative about the condition of your tires and seem to only give honest opinions and feedback on what services are needed. The Audi was close to needing new tires, but I told them I was selling it in a few months and they completely understood my initial reasoning for not wanting to buy new tires. I later changed my mind and decided to replace them and the gentlemen at discount tire were very quick on ordering the tires I chose and they even matched (and beat by a few dollars) a better price that I found online. When I brought my wife's BMW in today to get the screw taken out, I was lucky they could patch it since it was in a repairable location. The guys at discount tire did. It try to sell me anything unnecessary and they were extremely quick at patching it, even when I didn't have an appointment. The owner and manager of this location should be very proud of the amazing workers they employ at this location. I would highly recommend them to anyone needing tires or having tire issues, and it's definitely my go-to tire shop in the future.

First time I came to kentwood MI my experience was perfect. They charged me as little as practical…read more They are very honest and took me right into where my car was & showed me all they could. They explained all. ILso thought (someone told me) the problem was larger than they thot. I ended up paying only 60.00 when I thot would be hundreds for the other problem. I'm here for a second time. Something with my fuel system . AutoZone said it's fuel pump by way of their own scanner. But upon coming in, they said she only needs a tune up. The guy also caught a part error on the delivery. I'm waiting on the fix to finish now. I'm thinking they are right again. & their computer is better too. This place has a bunch if turn over with the workers. Personally that usually means management. Prwsent mngr told me they did have a lot of take backs until recently they got 2 new guys in the bay. So maybe they go in & out of reviews like mine? The guy in my bay said he's got a car with 350 thou miles on original engine & tranny so he needs to be my mechanic$!!

I was at muffler man recently on 8-21-25. This was one of the most craziest things I ever saw. I…read moresaw the lead mechanic at muffler man end up throwing over 10 punches to one of his own customers. This is what i saw happen from the parking lot when I was going to bring my car in, I obviously couldn't, because of what happens next. The customer was trying to figure out some things wrong with his car. Asking sincere and reasonable questions. He was only chatting with the lead mechanic for a few minutes and then all of a sudden I heard the mechanic get really loud, swearing and telling the customer to **** off and say I'm not going to argue with you and he stormed off to the garage. Since the customer said he gave the mechanic the last of his money. The customer said he was just trying to get some ideas for how to fix the car(he later told me he paid them $1500 to get the car running and they never actually got it running and seemed like they were trying to blow him off at this point.) The customer suggested a fuel pump and a relay and the mechanic said if he installs it and it doesn't work it's just a waste of time. I was in the parking lot watching from my car. The customer followed the mechanic into the garage to apologize and say sorry for making you mad. The customer said, I wasn't trying to argue, but just have a civil conversation about what else I could do to the car to possibly get it running. The mechanic yelled at the customer telling him to get the **** out of his garage. I don't give a **** what's wrong with your car it's not my ******* problem you better get the **** out of my garage right now. The customer said wow... okay and left the garage. I saw him standing from the parking lot after this. I heard the customer try to communicate one last time from a professional manner, super calm, and patient. Saying there has to be something we can do, but this is when things got really nasty. The lead mechanic completely snapped 0-100 in less than 2 seconds and got in the customers face and started throwing punches at his own customer. I counted almost 10 punches. There were over 10 witnesses. The customer never fought back. He had his hands up trying to defend himself. As the lead mechanic of Muffler Man sat there reigning punches down on their customer. I was horrified. Kids were watching this. I was watching this. Other customers were watching this. It took his wife who works the office to get him to stop punching this man. When the cops got to the business the mechanic tried to say the customer pushed him and pulled a knife out, but never did I see such a thing. there are also cameras where the customer was brutally assaulted so that won't hold up. Imagine being the lead mechanic at a shop and not only absolutely beating the **** out of a kind and respectful customer but then lying to the police saying he pulled a knife. I was right there. He was getting his face punched in the entire time. I testified for the officers, but the video tapes will tell the truth that the mechanic beat up his customer, than called the cops and said the customer pulled a knife on him. If you have a family, kids, grandkids. Please keep them far away from this place. If you make him mad by asking the wrong question this too could be you. Thank goodness there's camera footage to show the true intentions of this deranged mechanic. I used to come here all the time. I was very supportive and gave them lots of business from myself and family, but after this I will never be back and my big family that goes here will never be back. I would not be surprised if the customer sues. I overheard his wife who works front desk and several employee, backup this mans lies. The customer never fought back. It shows you they are not only built on violence and anger but distrust and lies as well. I hope this helps some people.

They had what I was looking for, so I didn't need to go to the dealer. They seem to have a variety…read moreof car parts and fluids. I would come here again. Only downfall I came in and 2 guys at the desk helping customers. When one got done he walk to the back. I just needed a wiper blade and waiting while the other guy got done telling him what ever more in depth information then my car issue. While I was waiting I could see straight to like a back office where 3 men sat. I am not sure what their position was but I waited like 10 mins before getting greeted and described what kind of blade I needed. You know how it is, no one came up to the front till after it is now your turn and the guys is done helping the other. Then you watch the next guy get immediate service. Again I would come here for my wiper replacement. The guy who helped me was fine when explaining my reason for coming in.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

Service was done quickly, appointment time was close to estimated time, A+ They are a little…read moreexpensive and not a great choice of tires for my car 2010 Scion XD...Service done was tires and then a repair to one of the tires from a nail.

Would NOT go here. Appointment time at 1030, at 1135 they hadn't even pulled my vehicle into the…read morebay to begin working on it. Based on other reviews I've seen this appears to be common practice, overbook, over promise, and under deliver. I have 5 fleet vehicles I've maintained here for years, looking elsewhere for service now.