Extremely helpful and nice. Walked in, got CUSTOM tires ordered suited for my driving preferences, delivered same day and able to install same day. Less stimulating than Holland Discount Tire. Many seats available spaced out, along with high tables for computer workers. Tajuan is extremely nice, and was super helpful with my car. Free air checks for your tires. Appointment was at 10, ETA finish time 10:45, finished at 11. read more

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Had a problem with a rim they had put on a month ago so I called them. They quickly found the rim and ordered a new one. When it came in they got me scheduled right away to get it changed at No charge. I can say everyone at this location is very helpful and friendly! Great service & great attitude!! Thank you Nathan! read more

As usual, life threw me a curveball, but the team at Discount Tire made my day much less stressful. Michael and Dan at the front desk went above and beyond to help me get back on track after an issue caused by another store (Walmart). They were professional, friendly, and took the time to find a solution instead of just sending me on my way. Unfortunately, I didn't get the technician's name, but he was just as helpful and professional. Everyone in the store seemed to genuinely enjoy what they do and took pride in helping their customers. That positive attitude made a stressful situation much easier to deal with. I will absolutely be returning to this Discount Tire location for my future tire needs. They've earned my business, and after this experience, I won't be buying tires from Walmart again. Thank you to the entire Discount Tire team for the outstanding customer service! read more

I got an amazing price on 4 new tires. They gave me a great warranty and I'll be back to get my tires rotated when the time comes. I highly recommend this place! read more

Two separate bad experiences. First, I brought my vehicle in for a rotation. I drive a front wheel drive EV and my front tires were getting quite low. The salesperson attempted to tell me that a rotation would make the vehicle less safe. When I explained that the issue With their recommendation was that the weight distribution and torque on these vehicles create understeer in a way that doesn't exist on a typical front engine, front wheel drive ICE vehicle, he agreed to setup the rotation. Unfortunately, I had to repeat this conversation with three more people over an hour and a half to get them to do what I went for. I spent years working with Michelin engineers, specifically studying tire wear patterns and causes. Two weeks and a thousand miles later, I got my tires changed there with an apology from the store manager and a steep discount. That time, things went fine. My partner went in today to get two new tires on the front with the same make/model vehicle and had an exact repeat of that situation. When I called to complain, I was told that regardless of the vehicle, they're required to give the same condescending spiel. These experiences, along with the admission that they are not allowed to grow their knowledge base and make vehicle specific recommendations that aren't corporate approved makes this the last time any of our vehicles will go to a Discount tire. read more

Super friendly and helpful! My service was quick and the technician was very knowledgeable.

Mike and his team here are great, they are courteous and professional and super speedy. I had an appointment to fix a slow leak at 11:45, had my car in and done by 11:24, free of charge! Amazing service, will recommend and will be buying my next set of tires from them. They truly have a customer for life if they keep these incredible and quality practices up! -Dave E read more

Friendly and efficient service! I feel like I got a good value (price and quality). Waiting area was clean - even though I was in and out in the quoted time frame so wasn't there long (less than an hour). read more

Discount Tire saved the day for us during a long road trip. Our camper tires needed replaced, and they were able to get us in quickly, had the correct tires in stock, and got us on the road in just a couple of hours. The service was friendly and knowledgeable, and the price was reasonable. read more

If I hadn't bought my tires here I would never never of returned to this store. Most unorganized slow place I have ever been. Walked in on time with a 1:15 appointment. 1:45 vehicle hasn't even moved. Just for a tire rotation and balance. They really need to their sh&t together. I will not buy tires from them again. Very unprofessional. Oh did I mention I stood first in line for 15 mins. While they helped the guy behind me who had a 2pm appointment. What the he'll good are appointments at this place. read more

So on Saturday I called to get some pricing on new tires for my Chevy Blazer. They gave me a price and told me just a few people waiting, no problem we will get you in by the end of the day. So I drove down there walked told the gentleman I spoke to someone on the phone for some tires they had in stock. The gentleman told me there was nothing they could do for me cause they were to busy and I could make an I appointment for Monday. I also told him I had two soft tires he also told me NOTHING I can do for you today we are too busy. Brian Nelson is the Store Manager I will never go back and I'll never refer anyone to Discount Tire ever again!!!! read more

I went to go get my car checked out here after going to the Nissan Fox dealership and they told me it would cost $234 to fix my tire that was deflating. I went here based off of word of mouth, and was greeted by Landon who was super nice and very assuring to my questions no matter how simple they were. I arrived at the end of the day to a free fix on the issue they found, and letting me know if it starts happening consistently, I might want to just replace the two tires. My tire has been perfect ever since, and when I do need to get them changed I am bringing my business here instead of my dealership from now on. Excellent customer service and very trustworthy people which is hard to find in this business. read more

After 10 minutes on hold I hung up. I guess they do not want my business any longer. I do not have time for this kind of service.

Bought 4 tires that they mounted but never balanced. Then they balanced only the front 2 tires, car still shook violently going as slow as 40 mph. Upon bringing it back again they admitted one front tire they had to add so much weight to they new it wouldn't work. What???! Yes, admitted they new it wasn't right. Replaced that tire and car still wobbled going down the road. They never balanced the back tires. Again, WHAT??!! Then having gone back for a 4th time they refuse to balance the back tires saying it's not necessary. Wow...GO SOMEWHERE ELSE FOR YOUR TIRE NEEDS to a place that at least understands the importance of balancing tires. Seems simple, but it's been a huge hassle with multiple trips back and hours and hours of wasted time. read more

Went to this discount tire to put summer tires and wheels back on. Had the pleasure of dealing with Jake, Phil, and Austin. All three were very professional and extremely helpful. I had to make 3 different visits to make sure the tires and wheels fit each other and the vehicle. They took their time to do some research and make suggestions as to what would work best in my situation. Overall, great experience with the shop and the staff. Would definitely recommend this place! read more

I sat in the waiting room for a while and was able to listen to many conversations between staff and costumers and even corporate calls. The level of patience and kindness offered to everyone actually made my day. It's been a long time since I've overheard such positive communication in a high-speed costumer service setting. Oh and my tires are great too. :) read more

Top notch staff and service here. I was incredibly impressed with the kindness, communication, and efficiency. Everyone is very friendly and it's evident they care about their customers. They accidentally cracked the plastic tire stem valve cap on my Lexus and Landon is ordering me a new one to replace it. I'd give more stars if I could! read more

Great customer service, I wish they offered more repair options. They care about their customers, they are very respectful and considerate. Very professional. read more

I dropped (4) truck rims off at noon today and paid $1,100.00 for them to put their last (4) in stock tires on them. They were busy because of the weather but promised they would text me when they were complete and it would be dont today. At 5 pm I called because I had not heard from them yet. I was trapped in their phone cue on hold for an hour. Not only did no one answer, I never got a text saying my job was completed. I may be asking for a full refund in the morning and bringing my rims to Bell Tire and give them a shot at my business. Follow up. I finally got my text around 6:30 pm. Because they close at6 I tried calling to see if they would be around so I could have them on my truck. I got the same phone cue that I had already listed to for an hour today so I hung up and will plan on getting my truck in the morning. I feel this is just poor customer service. read more

Discount Tire - Tires Near Me - Grandville, Michigan

Showed up at 8:30 am they open at 8:00 for tire repair from a nail and tire rotation for my tires that cost me $693.00 from discount tire. Told when appointments come in they will be ahead of you. It's 12:10 still sitting here. I asked two people who came in hours after me and are leaving with work done they advised they didn't have an appointment. This is jacked up. Shitty service cause I'm not buying two new tires he tried to sell me. I have 6 tires lol. Place went downhill since moving from Lennox Ave. not buying any more tires here. Fuck this. read more

Discount Tire - Tires Near Me - Grandville, Michigan

Got a set of 4 GT tires at the Grandville, Mi. store. The staff was super nice and I am very satisfied with my new tires. They even gave me 4 factory lug nuts for free and cleaned up a rim which was slowly leaking air. No extra charge. The only con of the experience was I had a 10:00 a.m. appt. and they didn't get to my car until about 10:35. But, I still give them a 5. read more

Phil met us at the door. He was prompt and thorough. The tires we had originally requested were out of stock and he quickly arranged for an upgrade so as not to delay us. read more

It's busy and chaotic here when the snow storm caught most of Michiganders off guard early this year. Putting the snow tires back on might sound like an easy task for people who work here. But just imagine you have to do it for 12 hours/Day and 6 days/week. I am amazed the people here still have great attitude and able to smile at people most of the time. It's quite a wait right now but they won't be able to go home until every car that brought in today gets finished. So I would recommend you to be considerate to them. Don't bring your car in the last minute and expect them to finish for you immediately. And please give them enough credits for working so hard. I would say discount tires need to give them a big bonus for working hard, great team work and having such great attitude towards the customers. They are awesome! read more

Irritating that last year I was chastised for calling about changing my winter tires over because they said they call customers. This year I waited for them to call and they never did so when I called they told me it would be a 3 hour wait so I should drop the car off or wait 3 weeks for an appointment. They never bothered to call me and were rude when I called. Extremely disappointed to see how the level of customer service has diminished....must have new management. read more

So today we woke up to our tire slashed by some A-hole. We came to Discount Tire about a month ago to get our tires replaced and luckily we got the warranty, which covers pretty much everything for $17 when you purchase new tires. We told Ryan what happened and he totally understood, ordered a replacement tire and carried over the original warranty over to this new tire. I can say with much confidence that the workers at Discount Tire are top notch. They help you in a timely, cheerful manner and do what they can to help. read more

I researched new tires on the DT site, printed it out and came in the store - only to be told that the tire was discontinued and they weren't sure why the website would list it. I was unsure about their answer and after getting some prices from the sales guy, I was going to leave to do some more comparisons when he said that we could look up competitor prices. We did - found cheaper prices and he gave me those prices on their comparable tire. Then it turned out they only had 2 in stock - I needed all four. He found a comparable warranty tire that was $10 more a tire - but he gave me the lower price. They said the job would take 45 minutes - I only waited 30 minutes. And the mechanic that brought the car around treated me like an extremely valued customer. I applaud the sales guy for going out of his way to make me happy - and the tech, too. I would highly recommend and hope everyone has as great an experience. read more

Amazing service! I made an appointment online for 4 new tires. I stopped on my lunch hour and they were done with 30 minutes. The regular price was cheaper than Costco and they had a mail in rebate as well. Great experience! read more

I spend a lot of money with Discount tire every year for both company vehicles a d personal. The Canal street store is horrible for customer service ! Treat everyone like their idiots but go to Comstock Park and they treat you like you're their only customer !! read more

I took my car to this location to get a tire repaired. It was pretty close to closing time. The sales person went WAY above and beyond, telling other customers that he would stick with them as long as it took after closing to take care of them. When I asked him about what he said, he told me that he hadn't been off work on time for months and that it was more important to him to get people taken care of than to get home early. When he went to check my car for milage etc, he happened to notice that my license plate was an Air Force Veteran plate. He shook my hand and thanked me for my service. You couldn't ask for better service. read more

AMAZING!!!! Came to discount tire and as I got out of my car Brian knew what I needed without even me saying anything! Very friendly, helpful, and fast service! Brian is the BEST!!!!! read more

NEVER, EVER, WILL I GO BACK. Bought my first car in 1975, owned 18 different cars since then & bought every set of tires but 1 from them. 2 yrs ago they accused me of not rotating my tires and that's why 2 were wearing a little different. I DO ROTATE my tires. Just this week I called them 2 different times and talked too 2 different salesmen and wanted to buy just 2 tires and said they will only sell in sets of 4, then the wife stopped in and they said the same thing, went some where else and bought 2 of the same brand at better price. 18 cars & trucks, 43 years later, I've spent quite a bit of money there, NEVER EVER BE BACK! The last 22 years all the tires were bought at the Grandville store, this is the store I complaining about. And when I got the last 2 tires at a different company, don't think I'll ever even be back to Discount. read more

The mechanic later apologize for how his coworker inside Acton he said it wasn't right and that he's very realistic in that he gets the fact that all you needed was help putting a spare on and he could do that easily for me. Could not get more thanks to this gentleman! read more

I am NOT one who normally vents, but I'm very frustrated towards Discount Tire in Grandville who put my family at risk when we recently drove to Florida and back. I had brought the car into them prior to leaving asking them to check my tires and they told me I needed replace two tires, which I did, and then told me I was safe to drive to Florida and back. Unfortunately that was not the case. In driving an AWD vehicle you need to replace all 4 tires, otherwise you run the risk of putting stress on your transmission. We were lucky to make it back safely, because three days after we returned, the transfer case blew out, when my wife was driving back from a funeral in Detroit. Now Dicount Tire did pay for the transfer case to be repaired, showing admission of guilt, but they will not cover the cost of two new tires, towing fees, or the stress of being without a car for 4 weeks. I was really hoping they would do the right thing and take care of me, the customer. read more

Jared was very helpful! He met me in the parking lot as I was walking in and got things going right away. Exceptional customer service.

Horrible experience. Came in before 2pm and bought a set of tires. Come to find out my car takes 2 different tires for the rear that they don't have. 2 hours later someone shows up with the rear set and it's now 2:30 min into what should be an hour tire change. Good customer service but terrible actual vehicle service. read more

Avoid the Discount Tire on Canal in Grandville MI at all costs. I called to make sure they had the tires for my daughter's car. I sent her in for two tires and to have all four installed. They sold her a different model tire than what they removed, (which they said the correct ones were in stock), they charged her more than the price online, and they broke a wheel stud and told her to go get it fixed and come back, sending her away with a missing wheel stud to fix at her own expense. I finally got the manager to send her somewhere else to get it fixed. After getting it fixed she went back to get the tires put on and guess what, they broke another one, and sent her away again with a missing wheel stud. I'm so frustrated, I won't bother ever going back, I will always use Belle Tire in the future, they actually have mechanics on site. This Discount Tire will take advantage of anyone that doesn't know any better, use at your own risk. They lack any reasonable responsibility, and don't mind breaking things and telling you to go get it fixed at your expense. I have been the only one to work on that car in the past five years, so I know there were not any problems with the wheel studs prior to them breaking them. They blamed it on me, on the weather, on the hub caps, just about anything but their inexperienced staff and their equipment. I hope this post helps anyone like my daughter that is afraid to stand up and say "what your doing isn't right". Use Belle Tire, they will match Discounts price and have way better customer service and stand behind their work. I won't make this mistake again. read more

I ordered my tires in advance and asked when the best time to drop my car off would be. I wanted to make an appointment and was told I couldn't. So I followed the instructions the employee gave me to drop my car off for walk-in. I made transportation arrangements and even missed an hour of work only to get there and be told, "sorry, we can't get it done today." You guys need a better system to accommodate customers who have made plans and ordered their parts in advance. I'll take my business elsewhere. read more

Set up an appointment there and right before I went in they called to cancel my appointment saying that the tires didn't come in, even though the guy said before when I set up the appointment that he would rope them off that he had them in stock. When they canceled the guy said he would call me once they came in and he has never called me and that was years ago, so I got my tires from someone else. I later found out they sold them to someone else. read more

Thanks for advice on new tires and great response time on work performed. I was met a door with a hello greeting and hand shake. Looking around associates engaged in some form of service. Very clean and organizedThanks Brian and all that work with you! read more

I am semi-new to michigan. This is my first experience at discount tire. I ended up getting a flat tire in a parking lot. I brought my car into a dealership who attempted to patch the tire, but it was flat by the time I got home. I dropped my car off at discount tire and they replaced the tires while I was at work. I left the keys at discount tire before opening and picked up my vehicle while it was closed...so I never actually met any of the employees. I only spoke with Jason on the phone. He was efficient and friendly and made this experience such a breeze. I wouldn't recommend going anywhere else besides discount tire in Grandville. read more