I had a great experience at this AutoZone. My check engine light came on right before I was…read moresupposed to leave for Chicago to attend my daughter's college graduation. I wasn't sure what to do! Rome quickly ran a diagnostic that gave me the information I needed to make a good decision. I'm so grateful they were there because my regular mechanic's shop was closed and I wasn't sure where else to turn. I hadn't been in there before but was impressed by how clean and orderly it was. I also appreciated the warm welcome and prompt assistance in my frazzled state. Highly recommend!

I have four parts stores within a 10 minute drive. Since moving here 5 years ago, I have typically…read moreused AutoZone, because the folks were helpful, the prices were decent, and ... honestly, because they made me feel appreciated. Two of the other area stores made me feel like I was a nuisance when asking for a part lookup. I was happy with the Caledonia AutoZone (store 6013). Until today. I was walking toward the door when I saw an oil change kit special. On display were oil drain pans, each containing a funnel, pkg of hand-wipes, pkg of latex gloves, and roll of paper towels. The sign said $4 oil change special. Quite a deal! Since my son just got his own place, I figured I'd grab it. I took it to the register -- and it rang up to around $12. I said: Hold on. What about the sign? So the clerk told me that special was just for a pan and funnel. Looking at the fine print on the sign, I saw that it did indeed say that. It seemed disingenuous to have that display in front of that particular sign, but OK -- I didn't read the fine print, so I guess I'll overlook that. I told him to just ring up the drain pan and funnel. NOW, these two items came to about $7. What in the world??? So I pointed to the sign again, and I was told: that's for a 7-quart drain pan. This is an 8-quart. We're out of the 7-quart size. So I handed him the sign and said (calmly): This should be taken down. It's false advertising. He shrugged, said he was sorry ... and put the sign back up. (There were at least two $4 signs at this display, by the way.) When I pointed out that the store was engaging in false advertising and deception ... he shrugged. The manager was not on duty, sadly. So I left, without making the purchase. Not because the ultimate price for the drain pan was unreasonable ... but because I _despise_ the deception of bait-and-switch tactics. I suppose it's time to try O'Reilly or NAPA again. Maybe they will make an effort to avoid deceptive advertising. Ironically, in an effort to deceive a customer out of a couple of bucks, AutoZone lost a customer who generally spent a few hundred dollars at a pop several times a year ... who will now be shopping just down the road. Why spend money at a place I can't trust?

I came into autozone of Grand Rapids Mn asking what a part would cost and there were 4 guys in…read morethere standing around. I explained what part may need replacing and one guy stepped forward(I unfortunately did not get his name) to repeat over and over again that they are not a shop. I was and am fully aware they are not a shop. This is employee did not care about helping me with a part, he cared about repeating that they are not a shop. Very rude service, if you want to call it that.

They're supposed to open at 9am on Sundays. I'm glad I drove all the way here, only to find out…read morethat their doors are still locked almost 10 minutes past.

I did an online pickup order for this location of just 3 items. Although I was in and out quickly,…read moreit seemed chaotic, like they had no idea how to process an online pickup. The guy was friendly, it was just an odd transaction.

absolutely terrible. I came here and asked for help checking my oil because it looked like my dip…read morestick was completely dry. The guy told me there was oil and I would be fine to just keep driving it. Turns out there was NO oil at all, like i originally thought and my car shut off while driving just 10 minutes later. If you are going to work at a car parts store and offer help, maybe learn what you're talking about.

Have been here several times employees were helpfull and polite , definitely my go to parts storeread more

I ordered a part approximately 2 weeks ago here. While there, I was told there was one in stock…read more After 20 plus minutes of waiting while a debacle ensued, I was told the inventory was wrong and they only had the part for the other side. So we finally ordered the part to be shipped in. I stopped in today to find out if the part was in or not since I had never received the call I was told I'd get when it was delivered. Upon arriving to the store I was told it was in and I was never called because "the phones don't allow us to call out often times" by the young man who helped me. I took the part, went home, and disassembled the car. Upon doing so I realized the part I received was in fact not the one I ordered but the one that was originally in stock. I called in to find out if the part I had actually ordered was at the store or not after all. Sam answered the phone and was incredibly rude, unapologetic, and unprofessional. I am stunned and appalled by the lack of professionalism and the discourteous service I have received from AutoZone. Now I have to find a way to get back in there to get the part I should've received the first time. I will never utilize AutoZone again and strongly urge you to consider saving yourself the hassle by going down the road to the Advanced Auto Parts. I've never had this kind of issue there.

My car's check engine light came on as did my daughter's. The car dealer said to drop the car for…read morethe day which we can't do right now. Instead I came here and had the pleasure of dealing with Courtney Thorstein, the store manager. She quickly checked to see the issue and suggested what could be done.. then I mentioned my daughter having same issue and she cheerfully said bring that in too! Again she went over her car's problem and printed out the report. These were both free! Could not have asked for better service! A+

I love it when they open my hood and test my battery. They even install the new battery without me…read moregetting my hands dirty. I really respect Autozone.

Jason was happy to help out. I had an issue I personally…read morecould not fix, but he was happy to help me out quickly. I recommend this store to everyone. Say hi to Jason and his co-worker and thanks again for getting me back on the road!

These guys really were awesome my belt came off and they got me the right fix and called mechanic…read moreto come out and fix right in the parking lot! Really awesome great team here! Very understanding and helpful and very quick at finding the issue and repair needed!

I've gotten all of my repairs and oil changes done at Car Care for the past couple years and LOVE…read morethe service. They're honest about what my car needs & when and I love going to them for my cars maintenance. Highly recommend

Took my Jeep in for an oil leak originating from the same location of a repair completed over a…read moreyear ago. They found the leak and made the repair no hassle and no charge. That is exceptional service, and I highly recommend them.

We own an older vehicle that has served us well for years, a 2005 Toyota Matrix with over 220K…read moremiles. Bel Air has performed service work on several of our cars for the last 15 years. It's always been a good experience! Adam and his team were incredibly helpful and proficient when I arrived, with the paperwork ready to go. I received their estimate within two hours. They completed the work on my car the very next day. Bel Air offered a price that was significantly better than other quotes I received from various auto service centers in the area. They even conducted a quick safety inspection. The car runs wonderfully; the brakes are in excellent condition. I wholeheartedly recommend this team for their efficiency, professionalism, and follow-up.

We have taken our cars to Bel Air for a few years now and we have always had a positive experience…read more We have always felt their repairs and prices are fair, they are fast, and service is good. You always get a call once they diagnose the issues, they go over pricing, and willing to give you options. We always drop off at night and I get a call the next morning with the diagnosis - they are quick! We have always been happy with Bel Air and will continue to use them for all our auto needs