I've visited this location on a couple different occasions. First to purchase new tires for my Audi and a second time to get a tire patched on my wife's BMW. Both times I was greeted by professional and friendly service advisors right when I arrived. They are extremely informative about the condition of your tires and seem to only give honest opinions and feedback on what services are needed. The Audi was close to needing new tires, but I told them I was selling it in a few months and they completely understood my initial reasoning for not wanting to buy new tires. I later changed my mind and decided to replace them and the gentlemen at discount tire were very quick on ordering the tires I chose and they even matched (and beat by a few dollars) a better price that I found online. When I brought my wife's BMW in today to get the screw taken out, I was lucky they could patch it since it was in a repairable location. The guys at discount tire did. It try to sell me anything unnecessary and they were extremely quick at patching it, even when I didn't have an appointment. The owner and manager of this location should be very proud of the amazing workers they employ at this location. I would highly recommend them to anyone needing tires or having tire issues, and it's definitely my go-to tire shop in the future. read more

The Team here is professional, kind and knowledgeable. They've serviced a number of my vehicles, and I keep returning for their wonderful service. The customer lounge and bathrooms have always been clean and stocked. Definitely a location I will recommend ! read more

I received very quick and professional service at this store after having gotten an unrepairable flat tire on vacation. The staff explained my options very well. They did not try to upsell - in fact, they offered the lowest cost options first (replacing just 1 or 2 tires - I opted for 4 anyway). They even covered the cost difference between the tire I originally selected and a more expensive tire when they discovered they didn't have the original in stock. I got 4 quality tires put on and I was out of there in less than 90 minutes. Thanks, Discount Tire! read more

One of the dreaded adulting chores... getting new tires. Not my favorite task, but definitely needed in my case. Previously I had gotten tires at Costco and that was fine, but we shopped around a bit and decided on Discount Tire this time, mainly for convenience as it's closer to our house and easy to schedule online. They also had some deals going on which was nice. It was easy to find the tires I wanted and make an appointment to have them put on at Discount Tire through their website. Nate and I arrived just before the appointment time and got taken care of right away. They looked at the old tires and also recommended replacing the lug nuts, so I did that for an extra cost. I figured I was already there and they could take care of it for me right away so why not. Just add it to my tab, lol. The lobby has about 10 seats with some outlets available and free wifi, so we just stayed there and got some work done. There's a counter with a big window that looks into the garage area so you can watch them work, which is kind of fun. The wifi was decent but did go out a couple of times. It only took them 50 minutes, which was what they quoted. The tires feel great and my wallet is a lot lighter, but it's good to know my vehicle is safer and the experience at Discount Tire was good. I'll be back in the future for rotations and balancing, which they do for free for the life of the tires that they sell. read more

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Only waited an hour and they were incredibly helpful and professional! They were able to patch the hole in my tire and it was free!

The best tire experience I have ever had. I came in for a tire rotation and balance. I had made a 915am appointment on the website. Pulled into the parking lot at 912am. Before I could walk into the store to check in Tajuan met me in the parking lot addressing me by my first name and checked me in. Then after I was checked in he gave me an update on the condition of my tires and estimated time to change. I have not seen this type of service by any retail store in a really long time. Thank you Tajuan for your excellent customer support! I will be back. read more

Excellent and speedy service! James is amazing and worked with me to get me exactly what I asked for.

About 3 weeks ago Discount Tire on Plainfield in Grand Rapids replaced the tires on my wife's SUV, flash forward to a couple days and my wife calls me concerned because the low tire alarm is on the dash. Sure enough, a large screw in the tire. My wife drove to DT & they'll promptly removed, repaired & balanced the tire, no cost to her!! Needless to say, DT has solidified my business moving forward. read more

5 star rating they deserve here at Plainfield discount tire. When I go there it is usually a dire situation and they always address my issue. I had a bad front tire with belts coming thru the rubber of course they offer easy financing which I declined because I know my approval rating is low they don't pressure me beyond asking the first time. I also had the wrong tires on my vehicle for the factory installed recommendation not only did Eli and Phil make sure I had the correct tire for my vehicle they went above and beyond for the service they provided to me today. These guys are amazing humans. I have never had one single bad experience with them and I am kind of shocked to see negative reviews or comments. Everybody has bad days and I am true believer that they would go the extra to make it right. Way to go Eli and Phil discount tire plainfield always happy to recommend them. rating read more

I've only stopped in here for basic things, but the employees have ALWAYS been very helpful, very friendly, and they have generally been very good at getting the work done quickly. If I am in the market for new tires again, I'd probably come to this location. read more

I had gotten a flat tire after a long road trip and found myself here. My service was fast & extremely affordable! Later that week I had gotten 2 more new tires as they were due for replacement and the staff recognized me and were super kind and very quick per usual. Even if you need a quick tire patch I'd go to them. Highly recommend! I'll be coming here for all my tire needs. read more

I read through the negative reviews while sitting in the waiting room as they repaired a tire for me. All I can say is I witnessed nothing but professionalism and the entire staff was genuinely helping customers make smart tire choices. The tech working on my car asked permission to find the wheel lock and kept me updated on the repair. They showed me the staple retrieved from the tire and made the necessary repairs for free. New tires are expensive and I can see why someone may have an emotional response with facing the unexpected at a tire shop. This can be somewhat mitigated by price checking online before rolling into the tire shop. Do some research and make wise choices. read more

They never answer their phone calls to help you make and appointment. Be calling for days back to back with not response

Have my car in there right now for a rotation. They said they couldn't get the tires off and if they broke a lug it would be my responsibility. They said' it might be because of over tightening or because of the age of the car'. I told them I was c frustrated because they were the ones that messed with the lug tightness last time when they rotated my tiresThat didn't matter to them. I guess it must have been due to to that age of my car. Come on I am not stupid. You just rotated them a short while ago with no problem then you overtightened the lugs but it's my responsibility? I was a 40 year dedicated customer but now I guess I'm a Bell Tire guy. Thanks BellTire on Plainfield avenue in Grand Rapids Michigan read more

Left my car there all day. Said they would get to it before 6pm. Arrived at 6 and they did not even move my vehicle. When I went out to my car I noticed some hit my 2017 Pacifica. Talked to the employee and said I had to turn it over to insurance company. The car was parked right up front. My new tires coste 3700. With car repair. Last time I go there or recommend them again read more

I've always found this business to have friendly, knowledgeable and efficient staff. I've also never had any issues with the quality of products and service. read more

These guys are super dishonest. They rifled through my center console without permission and someone stole $2k that was in an envelope that would have been hard to find. DO NOT BRING YOUE CAR HERE!!! read more

Took 2 tires and rims in 4 mount and balance,was told no problem,payed amount wanted an left them,when I picked up looked great,when got home noticed not balanced,returned,then was told could not balance,2 wide,when I asked why wasn't told when I picked up an refunded amount of balanced,they walked away saying nothing,after finally returning 22 dollars for balance,lost me as a 30 year customer,down with discount tire alpine ave,grand rapids mi,I rate them Zero read more

Let's new inexperienced teenage employees act like entitled brats and allows them the cuss out other older employees. And then punishes employees for getting a second job for healthcare reasons. Cuz discount don't offer benefits until after 1 yr of employment. Which makes no sense due to the hard labor this kind of job requires, it's going to wear down the body. read more

Be careful for Bait and Switch. I ordered tires online and the day of the appt. They called and said the tires did not arrive. They wanted to substitute a tire that had less value. When I said no they said they would order my tires. 3 days later I called back and they did not have me on file. So they ordered again. 8 days later they still do not have tires. Looks like they have bad tires they need to get rid of and people who do not take them are discarded. read more

I am absolutely thrilled with Mike and crew at Discount Tire on Plainfield avenue. Stopped in around 11am and they were swamped. He offered to walk me through the app and purchase online to expedite my place in line. Didn't get in until 6pm but he personally called me when he was ready. That allowed me to keep my vehicle all day. Thanks a ton Mike! I'll be back! read more

Had the last appt time of the day and they were still on time. Had a flat a few years later bc of a nail and was able to get in right away the next morning, they fixed the tire and topped the others off. read more

Scheduling an appointment is a joke here. After an hour past appointment, you can't find the clerk. After you leave you get a text saying your car is ready. Another joke. Don't bother, go to the Alpine Store, Gavin will take care of you with facts. read more

We had our tire repaired. Service was quick, staff was friendly and overall a great experience. Will be coming back in the future for any tire needs! read more

Best experience I've ever had at a big name store. Kevin helped me out right away and was super cool. He helped me mount a tire for trailer and even put it on for me. Thank you for the hard work. 100% recommend! read more

I have been buying tires for my cars (and now my children's cars) at the Plainfield Discount Tire on Plainfield for decades. That ended last week. I had a slow leak in my front tire and went in for a repair. As the tire was being looked at by the technician the desk employee tried to sell me windshield wipers. When I declined the price immediately dropped to buy one get one half off (a tactic that always bugs me). When the tire tech was done I was informed that the leak was irreparable due to corrosion around the wheel and I would need 4 new wheels - $1100. I said no and price dropped, no again then $700 for cheaper rim - nope - then $385 for a matching refurbished rim. I asked if the leak could be repaired and was told they would clean the rim but it was a temporary fix and at least one new rim would be required. I drove down Plainfield to Firestone. THEY cleaned the wheel and tire, reseated the tire and low and behold - no more leak. I would love to know if the employees who tried to upsell me and therefore lost a lifetime customer will be praised or chastised by Discount Tire Management! read more

I have never had such a consistently negative experience with an autocare industry business as I have with this discount tire location. gone to 28th street location, everything has been wonderful. Alpine = wonderful. This plainfield location is unfortunately the closest one to where I live and part of the reason I am even writing this review is to remind myself never to go there again. Greg was rude and completely tried to gaslight me into thinking I should have expected to have to wait at least an hour for my car despite having made an appointment to have it checked to see if I need new tires, pretending to be unaware of that being the exact reason people make appointments. I told him that when I made the appointment the person who took my call said it would only take 5 minutes. I relay this to Greg as he's asking me if I want to wait or leave the car and come back, and he looks up at me with his grey hair and gray eyes, smirks, literally snorts and says "I can't do anything in 5 minutes." Like I'm an idiot to think otherwise. Don't go to this location unless you need a reason to have to meditate and write a review on Yelp just to salvage the rest of your day. Thankfully the sun is out :-). read more

I had a great experience at Discount Tire on Plainfieldtoday. I dropped my car off to get a flat patched in the morning, they assured me that even though they were super busy, if I showed up before closing at 5 to pay they would be able to get it back to me same-day, as they would continue to work even if it went a little after 5. During the day I decided instead of the patch, it was time to get all of my tires replaced, called back to see if they could do it and they said no problem. They were very kind and helpful over the phone, and very friendly when I came in to pay at the end of the day and pick it up. Driving off with all new tires and peace of mind. read more

Poor customer service. Manager Kevin was rude and inconsiderate. Would not recommend this location. Plenty of other tire/wheel places in Grand Rapids. read more

My roommate got a flat tire on her way to work yesterday morning and asked me to do a little research for her so we could get the tire replaced during her lunch hour. Not only was the gentleman I spoke to knowledgeable, but when I told him the year, make, and model of the car, he immediately knew what size tire it would require and checked to make certain they had some in stock. They did. When we stopped in, we told them we were on a bit of a time schedule and were quoted 30-40 minutes to change the tire. It took 25 minutes, tops. The whole cost was $45, out the door. Between the competence of the staff, the affordable price, and the timeliness of the work done, I could not have a higher opinion of this Discount Tire location. read more

Stopped by the other day to have a tire plugged. The next day another tire was low on the back. I have a very uneasy feeling about these salesman. I found the same tire at bell tire for twenty dollars less and more trustworthy service. read more

Brought my car in for new tires. Got a great deal! Installed my tires on Christmas Eve. It was surprisingly busy, but they were ready in a reasonable amount of time. read more

Discount Tire - Tires Near Me - Grand Rapids, Michigan

Wonderful customer service. Made an appointment to get my tires rotated and was in and out in 15 minuWas brought a bottle of water while waiting even! read more

It's beyond me as to how people's lack of personal planning or responsibilities gets translated into poor reviews. This is a for profit institution, not a charity or problem solving psychology office. Prices are fair, service and friendly attitude is above board compared to most auto service centers. Not sure what more you could ask for from a company that works hard and delivers great service on small margins. read more

I have always had really good customer service from Discount tire in Grand Rapids. I was having problems with my tire on the highway. The steel belt was coming off and I wasn't able to get the lug nuts off. My first thought was to find the closest Discount Tire which was in Plainfield MI. I pulled over and explained to the employee what had happened. I explained to him that I was really broke and just needed the lug nuts loosened. He came out and looked at the spare and because it was over 10 years old said he couldn't service it. I told him I had been off work for 3 weeks and just needed to get the lug nuts off. He was very rude and said "everyone has a scenario." My response was "So, your telling me this tire is not safe for me to drive out of the parking lot but you also won't help?" I went down the road to belle tire and they changed it immediately at no cost. I would never go back there again. It's bad enough to have problems on the highway you don't need the employee making it worse. read more

I would really like to give a shout out to Discount Tire on Plainfield Avenue, and an additional thank you to Kevin. My first experience there was a couple of weeks ago. O had purchased snow tires, scheduled an installation appointment, but ended up with a flat tire a week early. Despite their packed schedule, they moved my installation date up to the very next day and my tires were promptly and perfectly installed. Last night one of my tires went flat. Again, I called and they worked me in despite being so swamped. Removed a large screw that one of us apparently drove over. The repair was free. Both times I have called, Kevin has answered the phone. He is extremely pleasant, and a pleasure to speak to. while I was there, he was speaking to another customer and patiently explaining what her options were, how long she had left on her warranty, etc. Of course, I called at about 8:00 this morning and picked up my car around 7:00 tonight. Kevin was still there. Highly recommend! Thank you everyone for taking good care of me! read more

We have shopped here for tires for years. They take excellent care of their customers and go beyond to keep us coming back, salesmen are friendly and helpful. The place is always busy, a good sign so plan ahead if you need work done. read more

Didn't place my wheel cap back on my wheel securely and it came off and was lost. They refuse to compensate me or replace it.

Went to ask about tires and get a quote in person, and they shoed me away and said I can do everything online and that I don't need to come to the store. Sorry not sorry your horrible customer service just lost you 1500 dollars in sales. Went to a local off-road shop and and they showed me in person different styles and sizes that would work. They earned my business. Discount Tire is trash. Grand Rapids MI Plainfield store. read more

We went in to buy a new rim, were given a loaner until the new one came in. They never contacted us about it coming in, never called us about where it was, and never called us back when they said they would every time we called them. 3 weeks later, still no rim. We stopped in to return it, and the guy that said he would help us in just a second walked out the door and didn't come back. Overall, TERRIBLE customer service, and not a great business. I will never do business with them again, and I will not recommend them to anyone. read more