Gary was wonderful! I needed a new battery for my truck and…read morewanted their best 5 year battery. Gary gave me wonderful service, a fair price, and even installed it for Free. I tried to give him a cash tip, and he repeatedly refused to accept it. Auto Zone is my auto parts store and they are lucky to have Gary

I walked in this morning about 7:30 ish Am. I told the…read moreperson behind the counter that I needed a new battery for my car. The employee could not be bothered to look up. I asked if the could install he states" right now is not a good time" right now is not a good time to assist a customer? I was already running late for work, because I had to get my battery jumped. Honestly I was as mad as a hornet. I just dont get it. . oh well they will never get my business EVER ! Don't advertise what you can do if you are not willing to do it!!!!!!! poor customer service!

I had a great experience bringing my car to Autoworks for rear brakes service. The gentleman behind…read morethe counter gave me updates through the entire appt; he couldn't have been nicer.

Autoworks is a great business because of what they do (fast efficient and cost effective work) and…read morewhat they don't do (I thought I needed new tires but they showed me I still had 20-30k of tear wear left). They easily could have sold me 4 expensive tires - they didn't. I trust them, they're the rare place out there that has earned that.

I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as…read morea Certified Pre-Owned vehicle in February 2025. I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal. About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car to my local Mercedes Benz service center and they revealed AdBlue in the coolant system--a diesel fluid not used in gas cars. What?! The total cost to repair this ended up being over $3,500 (replacing coolant reservoir, temperature sensors, both coolant pumps, the thermostat and the changeover valve). I have driven the car less than 5,000 miles and literally have not even opened the hood of the car. Research online (Benzworld.org) states that it would take AdBlue anywhere from 3,000-6,000 miles to cause the type of corrosion in my vehicle. This fits the exact timeline of my vehicle. The worst part is they tried to say that I am responsible for putting the substance in the car, which voids my warranty. I wouldn't be surprised if they respond to this review and continue to deflect responsibility. I have never in my life owned a diesel car or even heard of AdBlue until this debacle. The car was never serviced by anyone else during my ownership, indicating it was present at the time of purchase and missed during the CPO process. This accusation is not only baseless but insulting, as it shifts blame onto me for their oversight. While they provided me the necessary documents to submit the dispute, they refused to take responsibility, leaving me to fight for warranty coverage on my own. I'm now forced to escalate through a formal dispute process, all because of their failure to uphold CPO standards. I expected better from Mercedes Benz and am left feeling let down and disrespected. It does not bring me any joy to write this review. Mistakes happen, I get that, but people should own up to their mistakes instead of placing blame elsewhere. The reality is, other buyers should be aware this dealership will have zero problem taking a defective car and labeling it CPO. My piece of advice would be to avoid this dealership AT ALL COSTS. If you see a vehicle from Portsmouth that you like, at the price you like, DO NOT BUY IT. Use that listing to shop at another dealership to get the same vehicle.

Took my GL450 for service and to have the rims repaired after I scraped a repair. Because it was…read morean all day job, due to the amount of people also having their wheels fixed, I was given a loaner and was able to go home and return the next day for my car. When my husband picked up our car, he was very impressed with people in the service department, with the quality of the work and the car wad clean. Was our first time using this dealership and will definitely use them again.

Just ask for Fabian. He cares. He offered me a special rewards discount for four tires that the…read moreother employee did not, right when I was checking out! As a result, I return to them for any issues I have. Just work with him. Everyone else seems really nice, but Fabian just happens to take your issue seriously. As long as he is there, I will keep going there.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

I have to admit, when it comes to car service I have not been very loyal to any place, until now…read more A while back my car was making a strange noise and I took it to another place and they said it would cost me 50 bucks to take it for a quick spin to hear the noise. I was appalled and headed over to Davies. They were busy, as they always are, but had one of the mechanics jump in the car and take a quick drive with me. He told me the issue and I made an appt and had it fixed right away. Since then, I've had oil changes, on both my car and my teenage sons car, as well as other issues that come up. They are honest, fair and my new go to for all my car needs. Thanks Davies!

Saved me at least $200 on replacement tires for my wrangler. Cannot recommend enough.read more

They are amazing. They went out of their way to help and me find a haul with the correct hitchread more

The employees are awesome! Joe Silva at the Seabrook NH store helped me with how to install a…read moremarker light on my Ford Focus. Kudos Joe! Great and friendly customer service! Thanks! Bob Lukach Sea rook, NH

Great prices on car deals and for service deals but...they sure don't give you the customer service…read moreof other Subaru dealerships Service of OFL and tire rotation completed to satisfaction. Just wondering if it's just Tri-City, but of the 3 Subaru's I've owned the dealers always washed the car (or gave you a voucher for a wash) and vacuumed the car. I was disappointed that it washed washed or vacuumed When I took delivery of my car in April it was not washed or vacuumed of pet hair (my car was a CPO dealer loaner...still don't know why pet hair was in it‍).

Recently ran the "Lucky Triple Diamonds Game" campaign whose sole purpose was to deceive people…read moreinto thinking they won a large cash prize, only for the person to show up and be told they instead only won $5. Nothing but a sleight of hand marketing campaign to get unsuspecting people in the door to sell them a car nobody wants. If you can't trust a simple marketing campaign of theirs, why would you ever trust them with a significant financial decision like purchasing a car. If you're in the market for a car, you're much better off shopping elsewhere!

We scheduled an oil Change appointment online on Saturday…read morefor 9:00 am on Sunday. The appt was confirmed and all seemed well. We drove two cars to drop it off our truck and get errands and house work done. When we arrived at 9:00 am the door was locked. A few minutes later a few more cars arrived and a worker showed up. He claimed he had keys but not to the alarm so could not get in. Said the manager was on vacation and the district manager was supposed to coordinate someone to open. We decided to leave the car and get a coffee down the street. When we returned around 9:30 the same guy said he has yet to hear from anyone. So we left and sent a message to the company for a follow up. No response. Poor customer service. And they better pay that worker for a full day. He showed up.

When lm visiting the area l always take my car here. They do an excellent job. Mgr and staff are…read morethe best.