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O'Shea's Pest Management

3.7 (6 reviews)
Open 9:00 am - 5:00 pm

Services - O'Shea's Pest Management

Wildlife control or removal

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Fox Pest Control - Virginia Beach

Fox Pest Control - Virginia Beach

3.5
(131 reviews)

Robbie, is a Fox Pest professional who always has a pleasant word and a smile. I schedule my…read moreappointments and specifically ask for Robbie. I know that he will be thorough and the work will be complete. Living in a condo that has an very odd physical layout, results in a not so clear-cut treatment path for Robbie. He is meticulous and never skips a beat and I know I am well protected from pests! Thank you Robbie for your continued efforts on my behalf. They are ALWAYS appreciated.

I signed up with Fox Pest Control last month after a route manager came to my door and sold me on…read moretheir general pest plan. During that pitch, he specifically brought up mosquito fogging and mentioned including it in the $49/month price he quoted me as a bundled deal, since my neighbor already received this service. When the technician showed up for the first visit, it turned out mosquito treatment was never actually part of what I'd signed up for. What I'd been told verbally and what was actually in the contract didn't match. The rep either didn't know the difference or told me what I wanted to hear to close the sale, using my neighbors' service as a selling point. Instead of owning the mistake, I got two email responses from two different reps that read like AI-drafted templates with no one actually reading what I'd written. Both leaned on the same generic phrasing about understanding my frustration, but neither addressed the real issue: their own employee misrepresented the plan to make a sale. When I said I wasn't paying extra for something I was told was already included, the reply wasn't an apology or a fix. It was an attempt to upsell me to their pricier Yard Enjoyment Plan, followed by an offer to knock $10 off my current, wrong plan just to keep me signed on. If your employee misrepresents a service to close a sale, the right move is to admit it and either honor what was promised or cancel the account, not offer a discount to paper over the mistake. Every reply felt like it was pulled from a script rather than written by someone who'd actually read my complaint, which made the whole thing feel worse than if they'd just said nothing. I've since asked to cancel my service outright. For a company with such good ratings, this experience, a misleading door-to-door pitch followed by canned customer service, was a letdown. If you're considering signing up, get every promised service in writing before the rep leaves your driveway, because the verbal pitch clearly doesn't hold once you're in their system.

O'Shea's Pest Management - pest_control - Updated July 2026

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