Im currently at my appointment at 02 Dental Wilmington. They are still experiencing staffing and scheduling issues. I've been waiting in one of the dental bays so long for the dentist to return after numbing that the auto lights turned off leaving the toom dark. I am hopeful he will return to finish the procedure at some point. read more

I went in for a fu set of dentures thi guy left a tooth in my mouth that should have been removed. The dentures lost four within six months. Please save yourself the headache. read more

I had a deeply disappointing experience with the front desk, which is unfortunate because the dentists and the front desk manager are outstanding. On multiple occasions, I've spoken with the manager, who resolved my initial concerns so effectively that I even promised to leave a positive review. However, the consistent behavior of the front desk staff has been condescending and, in my opinion, unethical. During my most recent visit, a miscommunication arose regarding a payment. Unbeknownst to me, my insurance had issued a check directly to the dentist after I had already paid out of pocket for the initial visit. I was not informed about this credit on my account and, as a result, paid the full amount for the current appointment I was present for. Upon checkout, I inquired about the previous payment and was finally told there was a credit on my account. At no point did anyone contact me to inform me of this credit or the double payment now made to O2 Dental. This lack of transparency either reflects poor accountability or, worse, an intentional attempt to withhold the funds. When I asked about the initial refund, and the additional refund that would come once insurance approved the second claim--now totaling nearly $600--I was told it would take 3-5 weeks to process because only one person handles refunds. For a business that failed to notify me about even one refund, being told to "check back next month" was the final straw. Mind you, the only reason this occurred is due to their new policy in which, in one part - the patient will be changed X amount for services if insurance does not respond within a timely manner. When discussing what a timely manner was or why it would be the patients responsibility to now pay and follow up with the insurance if they have active insurance could not be answered, and I was not willing to take the responsibility of over 5K worth of work over a treatment plan over an undisclosed timeframe given in which O2 finds acceptable communication terms for the insurance. This experience has been frustrating and unacceptable. If you value clear communication and accountability, I strongly recommend steering clear of this office. read more

Couldn't even get past just walking through the front door. The place reeks of Glade Plug-in garbage. Why a medical office would have that toxic stuff wafting through the air is beyond me. Don't they know that stuff is full of carcinogens? That it could cause asthma attacks and allergy attacks? Anaphylaxis? I guess they don't care. Unless you like the smell of that artificially scented air stinkifier stuff, I highly recommend you don't get anywhere near this place. The fact that they're ignorant enough to put that stuff in the office also makes me question every other medical decision they might make as dentists, assistants, and hygienists. read more

Extremely professional staff and wonderful practice! Would recommend to anyone in the Wilmington area!

The staff at O2 is the best!!! If you want to be treated well this is the place to go! Speaking from experience...

I have always been terrified by dentist offices. I had to get some work done yesterday and my dentist and his assistant were both so kind and made me feel very comfortable. They talked me through every step along the way so I knew what was going on and they made sure to check in with me to keep me comfortable. The front desk ladies are always so sweet and friendly and I appreciate the staffs helpfulness. Best dentist office I have been to in a loooooong time! Thanks for all of your hard work y'all are doing great! :) read more

DO NOT GO HERE!!! Where do I begin... 1. They never answer their phones, OR call you back when you leave them a message. 2. The Dr. messed up my filling. Turns out I have a tooth infection. He didn't fill it properly!! 3. I went in for a routine cleaning (months after my filling) and complained my tooth hurt. He said it's normal it's just healing. Months and months went by... my cheek swelled up! Turns out I have a tooth infection which led to a sinus infection, ALL FROM THEM MISDIAGNOSING ME!! 4. Called and called week after week (which I do have proof from my call log) no one calls me back! They take your money and run!!!! 5. After paying a couple hundred to fill a f**ked up tooth, I winded up paying another $300 to pull it when it was technically your Dr.s fault!!! 6. On top of that they sent my medication to the wrong pharmacy. And the receptionist told me it was at the pharmacy when it never was!!! read more

Beautiful Clinique and very friendly staff! The doctor was very friendly and helpful also! Highly recommend read more

So glad I found this dentist office! Had another dentist in town fail to extract a tooth all the way and was in severe pain. 02 was able to get me in same day I called and the whole staff was welcoming and very professional. Even though I was in some of the worst pain I have ever been in they were able to extract the bottom half of my tooth that had been left behind without causing me any more pain or trouble. Dentist was highly skilled and worked with great care, I could not even feel him injecting me with the needle which was a blessing. Both the Doctor and hygienist treated me the way they would want to be treated. Highly recommend especially if you have had bad experiences with other dentists they made me feel comfortable with the whole procedure. Thank you again!! read more

DO NOT WASTE YOUR TIME, MONEY, OR EFFORT! This place deserves a negative rating. If just one person is deterred from this place, I've succeeded. We took our daughter there for orthodontic services and paid in full CASH UPFRONT, to be told that we couldn't pay this way because they needed to somehow bill for services each month. They figured it out though. This should have been a red flag for me but their accounting problems aren't mine and we proceeded. The entire time my daughter was in braces, yes he claims to be an orthodontist as well, we received nothing but miscommunication and incorrect info. There are multiple "hidden policies" written that absolutely no one is willing to tell you about or show you until you have signed the financial agreement. My husband and I had MULTIPLE conversations with the office staff, office manager and Dr. O to be promised communication would get better. Then we received our first bill for services. Remember we paid cash in full upfront! It took an entire month and additional billing cycle to get this corrected. During the course of her treatments, they overcorrected her teeth. At one point, they began using a dremel tool to space her teeth. We stopped allowing this to happen and required them to take the braces off. A "permanent" retainer was placed on her teeth (upper and lower) and she was fitted for a plastic retainer. Dr. O told us she didn't have to wear this because she had the permanent retainer. A few months go by, the top wire detaches from one side and we now have to have it recemented. No cost and at this point, the plastic retainers that are custom fit to her AFTER the braces come off, no longer fit correctly. It doesn't matter right...she has a permanent retainer. Here we are again, the top wire in the same spot becomes detached. My daughter goes in, they take her back to a room and tell her they can't do anything without a parent because she isn't 18 but have already looked at it! My bad for thinking she could be seen without a parent but they literally have already taken her back and put eyes on it. They might as well have stuck their fingers in her mouth and added a little bit of cement. They tell her there is an appointment available next day at 8 or 9am so I call to schedule this. Answering service says there are no appointments until next week. They transfer me to the office and am told "sure, we can get her in tomorrow at 8". Is the answering service and doctors office looking at 2 different schedules? My husband takes her and they all come to the conclusion that removing the wire would be best and she could wear her retainer. Remember, the retainer doesn't fit and we were told it didn't matter because she didn't need it anyway. They try to get my husband to sign a financial agreement for a new retainer...just the upper for $572 but we could do a 50% deposit and the rest when the retainer arrives. It's not covered under insurance because lifetime max is $2000. They proceed to tell her that they could have just repaired the wire but she already had the wire removed at this point. Since it's been longer than a year for the retainer, it's no longer under warranty. WTF???? He doesn't sign, they leave, and I make call. I demand the wire be put back on and everything should be fine, not to order the retainer. I'm then told there would be a cementation fee of $390....for cement???? She then tells me the wire is not really a permanent wire. So was it a case of false advertising to begin with? This wire is literally 1" long. They aren't willing to budge on anything at this point. I request to speak to Dr. O but he's in with a patient yet they can put me on hold and talk with him...ok. I tell them to make me an appointment to have the wire put back on and it's scheduled for same day. Remember we were originally told there were no appointments until next week by the answering service. I told the office manager that I planned on hashing this out directly with Dr. O at the time of the appointment since she told me she would let him know what all has transpired. I decide to make another call to a different ortho and am now being told that she should have been wearing these retainers the entire time at night. The new office proceeded to tell me the cost of a new wire and the cost of a new upper retainer. IT IS HALF THE COST OF O2 DENTAL GROUP. They told me she can put the retainer back in and her teeth will move back and form to the retainer but it'll be uncomfortable for a bit. I cancelled the appointment with O2, told the office manager his practice is a scam and I plan on reporting it to the NC Board of Dental Examiners. P.S. O2 Dental, I don't need to see your response of "I apologize for the inconvenience, call us to discuss". Save your time and scam someone else. read more

Horrible just horrible dr was so rude and got angry because I have a fear of dentists. No compassion whatsoever

DO NOT WASTE YOUR TIME OR MONEY!! I was in search of a dentist as I haven't been in 3 years. I researched a lot of them and asked questions on the in house dental plans each has. I live in Carolina Beach btw so this place is a very far trip for me so there has to be something that is making me consider this drive. They were running a special online for $69 for a dental package but regularly $129!! I was like wow ok maybe bc they are new . I made an appointment online for 2 days later bc you can pick your times. I got a call and she said the soonest was in 2 weeks. That right there should have given me a red flag that they advertise something available but it's really not. She said that I qualified for the special at $69 & briefly read the inclusions with X-rays and cleanings. I said great ! (I didn't understand what qualifies mean but assumed it was a marketing technique) The day of my appointment I get the text and fill out all the paperwork electronically. Then type in directions to see how traffic was gonna be for timing wise. My yelp pops up and I see the bad reviews and I start to cringe but I'm like ok 6 reviews 3 bad 3 good. It happens plus I don't want to get this fee for not keeping my appointment. So I made sure I got there 15 mins early for my 2:00pm appointment bc of the reiterating of must be there 10 mins early or you could face a fee. So I try to open the door at 1:45pm and it's locked ! Immediately those bad yelp reviews start to go through my head as I'm looking all around for a sign that says something about why they are closed but the only thing on the door says something about Covid and only patients allowed in. I try the door again and look around again. I walk back to my car and call the number and the same lady that took my appointment answered (which I believe she's remote) & I said is the Wilmington branch closed for lunch till 2? Her: let me check. Yes they are. Me: well you should suggest to someone that they should put a sign saying that . So I wait till 1:52 to walk up and still locked. So I wait there and another client does as well while saying it's odd they don't have a sign. Finally 1:59 the door unlocks. I give my Id sign 2 papers and she says $129. I said no it's supposed to be $69. The lady on the phone said $69 but normally $129. She said your scheduled for a full cleaning with X-rays and I said yes for $69. She acts like she does something on the computer and then says it's $69 if you want the dr to look at one problem tooth. what ?! The office manager says it's fine we will adjust the time if you just want one tooth looked at. They said so you want limited then. I said idk what that is . I said I don't have just one tooth to look at I need a full cleaning and X-ray like i scheduled. Do you really think I'd drive all the way up here for someone to look at my tooth ? Just one ? And pay $69 ? I can go anywhere for around $149 for the dental package. I said just cancel everything and btw you should put a sign up when your out to lunch also your yelp reviews are horrible and very accurate and last you need better communication in your office. Save yourself the hassle!! As a business owner myself this is just uncalled for behavior and lack of respect for clients. If they can't get this easy stuff straight then think about their dental practices! read more

This is like a factory. They don't care.. just for the money. i had a deep cleaning.. gums still bled and act got worse after I them fill two cavities. They also didn't see a crack in my sister's tooth.. My sister didn't trust them when they sent her to a Dentist to redo her root canal which would cost her 400.00 just to see this specialist. She quickly got her second option and there was an abscess due to the crack. My gums are not bleeding now as I go to Riccobene Associates in Porters Neck and they are wonderful. DO NOT GO to O2 Dental! read more

I don't recommend this place to anyone because my wife got turned around and they wouldn't even see her because they said they wont accept her payment without me being present to use care credit card and that's really bad to do someone that way we wont ever be dealing with them again read more

This practice accommodated me as a new patient at the last minute on a Saturday. I was experiencing extreme right-sided toothache all week that was tolerable during the daytime but was a beast at night. I was taking NSAIDs around the clock, applying ice packs, orajel, clover leaf oil, sleeping upright, etc, anything to relieve the pain. I can usually tolerate pain but I even contemplated going to the ED. I was a patient at another dentistry and I was trying to get seen all week but it was complicated due to my work schedule as a healthcare provider. When I was finally able to be seen by my prior dentist on a Friday, I was told that I just needed a filling, no antibiotics, and to switch from Aleve to ibuprofen. They scheduled me for appointment on a Monday for the filling. I was told there was no availability to get the procedure done on that day or the next day. All along I felt like this pain was similar to needing a root canal, if not worse. I had already had my ears and sinuses checked, so I knew it was coming from a tooth. I went home and took ibuprofen. I felt no relief at night and the pain became worse. I called on the next day and was told there was only one dentist and no cancellations. I then stated that I plan to find another dentist. Surprisingly, the receptionist made me aware of this wonderful practice at O2 Dental! I was able to be seen and I was told that I needed a root canal and to start antibiotics. This sounded like the correct diagnosis given the pain I was having and I rather not take ANY pain meds at all. I was given a Rx to start antibiotics. I was given the option to get a pulpotomy to relieve the pain until I get the root canal done next week. I gladly agreed to the pulpotomy for any type of pain relief. Dr. Lydia was very kind as she made sure I was comfortable during the procedure and she explained everything in detail. It felt so good to be numb on the right side of my face for that period of time. When I got home, the numbing medication wore off and to my surprise, I remained pain-free and I was able to finally get some sleep! I haven't taken anything for pain since Saturday before the procedure. I am looking forward to going back to get my root canal. They are the best! And I was happy to see someone that looks like me, which you rarely see. I knew that I was in good hands! read more

This place is Fantastic. State the art and clean. I had the best teeth cleaning ever with Claire:) The staff was so friendly and helpful. And the Dentist is top notch, caring and has wonderful bedside manner. She goes the extra mile to take care of her patients:) I have a teeth grinding problem and she had solutions. Thank you all. I'll be back:) read more

I went to have dental work done in May. All my filling that were done have to be redone. So now I have to pay again for work that was done at this office.BEWARE!! read more

I have been a client here for a while now and was very disappointment today with their lack of customer service or effort to correct their mistake. I made an appointment for teeth whitening and put down the $100 deposit. Received confirmation email and text the day of appointment. I did have a missed call less than 3 hours prior to the appointment but no voice mail, didn't notice the missed call till after being told by reception they tried to call me. When checking in I was told my appointment was made but they tried to call earlier that day to ask "what it was for" because this information was not input by their staff. I advised teeth whitening also advised I was using a coupon for cosmetic treatment I received through email. When making the appointment staff advised me they were adding a note that I am using this coupon (implying it was valid for this treatment) and inputting $100 deposit received. When checking in I was told they did not know if the coupon was valid and have to text management. Then advised even though the appointment was made, $100 deposit documented, and cosmetic treatment coupon documented they did not keep this appointment time held because nothing was specifically added stating "what it was for". 2 staff members were asking if they could "fit me in" both denying. I do not see why the detail put in and a $100 deposit would not have been enough to validate my appointment. I felt like my time and money was not valued to this company. Nothing was offered to accommodate this besides rescheduling for a week day that I could not attend due to work. Also the $100 deposit will only be refunded through a mailed check. Which their must be an issue with because I was given a card and told to email if I did not receive this in a few days. I will not longer be going to O2 Dental Group, I cannot support a company that has such disregard for their clients. Poor scheduling, customer service, and complete disregard for ones time and money set aside for their services. read more

I don't care how clean or state of the art this dentistry is like many so put it in their reviews. They did something to me that was totally uncalled for . If I explained what it was,I would be writing a lengthy review . Lets just say they turned a regular cleaning into a very expensive scaling with no justification And when I challenged it .They told me to find another dentist if I didn't like it. Not in so many words ,Consider this ,,,,they only been around a very short time, and already are causing problems for their patients. I have nothing to gain by writing this review .Something else to consider .Lastly ,I had crown work done ( fully paid ) when I first started going there and a simple cleaning with no problem .So why did it turn into a scaling for $800 on my next follow up ?? I been getting regular cleanings for years by other dentists with no problem . My gum condition hasn't gotten any worse in the last 10 years with regular cleanings. read more