Dangerously disturbing !!!…read more I took my first Skyline ride a few days ago & noticed the door started to close whether you're ready or not. I want to know why there isn't a safety door stop to avoid someone from being crushed or injured when entering. Especially when there are little children or babies attempting to enter with their parents or guardians !!???? Why in heavens name was this not a MAJOR KICK IN THE HEAD concern when building this foolish thing in the first place!!!! To all the fat cats and brainless idiots who created this mess: Get your act together and fix this!!!! ...Just a 'mortified' parent, grandma, teacher..and yes, tax payer

This stop is nuts...I'm the middle of nowhere and I don't see a reason to use this unless you live…read morenearby. There aren't any busses nor parking available as I asked where some folks arriving where they were coming from, looking exhausted and hot from the afternoon Sun it seems like a strange and unthought decision to place this station. This free ride program has opened my eyes to the possibility of using this alternate mode of transportation and how each station has its positive and negatives for that particular user. This station is right outside Pearl Highlands and feels unsafe for elderly or anyone who needs time to cross the street. I hope there will be more improvements to this location or it will be a waste of money. Thank you!

The Halawa station is adjacent to the old Aloha Stadium. Only problem: unless you're going to the…read moreSwap Meet...there aren't any activities at this destination. When they finish the east side of the Skyline rail transit system, it will be convenient to ride - if they buld a new Aloha Stadium Complex, as planned. Aloha means both hello and goodbye in the Hawaiian language. Nice station, overall. Park and ride lot; there are a couple of electric charging stations on the Diamond Head side. TheBus stops are right outside of the station. Rail cars are clean and nicely air-conditioned. City and County employee is on the car; also, security cameras are inside the station and car. Went last Sunday only to have morning rides cancelled due to issues with the tracks.

The closest town station Hālawa Station is nice if you're looking for the least walking up to the…read moreplatform as parking is just right below. The ride is shaky as most said but nothing different from other rails I've ridden, depending on where you're sitting it's cool in comparison to the window seat I had earlier so it's all a matter of preference of view or comfort lol!! I had my doubts though see as this is another option when you want to get to a place where parking and traffic can be a nightmare. Give this ride a chance. Thank you!

We booked a ride to the Airport with this company and OMG Ive ridden in cars that were in Nascar…read morebut this guy was out of this world. We sped off to god knows where. He had only two speeds fast and tire screeching stop. It was an older van and an older man driving so we went bouncing around like rubber balls in a square box. Now like the starship enterprise we went into warp factor one, add to that he was on his cell phone arguing with someone while looking like he was about to have a stroke! I kept thinking who had my funeral arrangements. Anyway we did make it in one piece even if we all needed blood pressure medications. If you want a pulse pounding trip to or from the airport these guys fit the bill perfectly.

Recently used their services for drop-off and pick-up to/from airport and the driver (Alex) is…read moreamazing. On-time and prompt and the van was clean and spacious for our party of 7. To make reservations, I was in contact with Gina via email. And she was very prompt in replying back. Despite the delay for over 6 hours due to the plane mechanical issues, Alex tracked our flight and was there ready to pick us up. Would definitely use their services again in the future.

A few days ago I was happy to see ridership heading to the rail platform for transport. Not a huge…read morenumber of riders but glad to see it in use. Located close to Highway Inn in Waipahu. I remember when hubs and I rode Skyline from the end of the line in Kapolei when it first became operational. Today I saw the beginnings of the rail making its way towards Down Town close to Aloha Tower. It will be exciting once it is in operation at Ala Moana Shopping Center. Whenever we are heading out from the Daniel K Inouye Airport the Skyline with its white canopies is massive and attractive. Progress? It sure seems to be taking a long time for completion but sure and steady.

This Waipahu stop is decently centralized and station exit takes you to the back of Highway Inn…read morewhere there are several bus stops for a convenient transfer. Station guides notes escalators though I didn't see any just stairs which there are two levels to reach the platform and elevators of course and after viewing majority of the stations my legs are exhausted so I decided to take it since this station is less crowded. Escalator is nicely air conditioned and smooth is no wonder many are taking it versus the stairs. Love this stop and know it will be put to great use and the cool open air makes a nice relaxing place to wait for your ride...just wish it has more seating at all stations. Thank you!

Disrespectful. Not taking actions for your own mistakes, classless. But all running from it, even…read moreworst. Highly would not recommend this business dude to the fact they patently lie, that is a strong example on how feeble their workmanship is. I am willing to change this rating once they take action for their damages. This is regarding an indecent that occurred on 2017, 30 July.

I found RM Express by chance as I was waiting at bus station heading to airport to pick up my…read morefamily since I arrived in Honolulu early. My family vacation was 6 days with total of 11 people. Pricing: The pricing was reasonable and slightly cheaper than other shuttle service. We did have a minor miscommunication on pricing for our day to polynesian cultural center, but it wasn't a big deal. Communication: Communication was good and simple, just provide location and time, and he will be there. It is better to call him than text him. Timing: Great. He always arrived on time to pick up. Hospitality: Rey did a wonderful job of taking us whereever we need to go. He was also helpful taking our family pictures, recommending sightseeing spots, and very accomodating with my family travel plan. I will recommend him.

We used Roberts Hawaii to go to the Polynesian Cultural Center and to Hanauma Bay. The drivers were…read morenice and polite. The buses were clean and well maintained. I called them for a time change and it was easy enough. No complaints.

Excellent tour, worth every single penny!…read more At first I thought it was a little too long of a tour, almost all day long. But our tour guide was very engaging and very enjoyable. She was very knowledgeable. You could tell she loved history. Even when we were on a break she kept telling us all kinds of interesting historical facts. Bus was very comfortable. There were charging phone outlets on both sides of the bus by the seats. Strongly recommend Roberts tours!

Called a few days ahead of time to reserve, and was told we'd be texted the driver's info the day…read moreprior. We were not and called after business hours luckily they got back to us. It was $30 cash for the service, a good deal for three people compared to a taxi. The driver was on time, and friendly. The van was old but clean I would use them again.

We called 24 hours prior to our departure and they were able to accommodate us. They were on time…read moreand were able to transport our family of 9 in two vehicles. Chris was our driver and he made the drive enjoyable with great conversation, we will definitely use them again when we come back to Oahu.

Drivers drive like asshole on the highway. I guess that's what you get with lazy slob drivers.read more

On March 29th, while I was in Hawaii, I was driving a rental car on the Pali Hwy in the left lane…read morewhen a VIP transportation vehicle suddenly merged into my lane without using a signal. The driver continued moving into my lane despite my presence, and I had to honk my horn to alert them. Unfortunately, the vehicle made contact with my car, clipping the right front fender on the passenger side. The driver did not stop and continued driving. The vehicle involved had license plate SYX252 and was identified as bus number 247. Later that day, I contacted the company's office to report the incident. A female representative answered, took down my information, and stated that she would file a report and return my call within an hour. During that follow-up call, I was advised to contact someone named Lenny the following day (Monday) after 10:00 AM. On Monday, I called as instructed. A male employee answered and informed me that he was unsure of Lenny's schedule, stating that they do not typically know their managers' hours. He took down my name and email, and I again explained the situation in detail. As of today, April 7th, I have not received any follow-up communication regarding this incident. Due to the lack of accountability, poor communication, and failure to address a serious safety concern, I cannot recommend this business. Based on my experience, they do not appear to be reliable or trustworthy when it comes to the safety of others on the road.

I'm not a seasoned traveler so bear with me. Bottom line, my expectations were not that high…read morebooking a shuttle with no frills. I barely read the emailed directions and yet, after wandering my way out to the baggage claim area I hear my name called out by a nice gal named Layla. Laya has her act together which is why I'm posting this review. She pointed us in the right direction to our ride. We got in the car were delivered to the right hotel. Our driver Gerardo was nice and calming. I I rebooked for the return flight and everything worked out well. Nice people.

Arrived on 8/24/26 and we had no greeter with my husband name posted. We were there to celebrate a…read moremilestone birthday. We departed on 8/30/26 and the shuttle was supposed to come at 4:30am to take us to the airport. No one arrived at that time. I called and no one was available for me to talk to about the issue. I had to order an uber ride back to the airport. Once the uber arrived a shuttle bus came at 4:50am stating the last driver had a flat. Needs better communication 24hours if they are going to provide a 24hr service.

They used an electric wheelchair to bring me up my steep…read moreDriveway and up 15 stairs in my home. And 1 month later had to take me down for Dr appt. They were very nice and made sure I was safe. They were kind and did a good service. Had to give a 4 because they were quite delayed first time to pick me up at the rehab center.

Twice the price and zero customer service on communication! I've tried to contact them through…read moretext, email, through their website, simply asking for an itemized receipt so I could claim their outrageously priced transport service to my health spending account. They never answered ANY of the ways I've tried to communicate with them. We will refuse their services from now on. I would give zero stars if I could.