We used Roberts Hawaii to go to the Polynesian Cultural Center and to Hanauma Bay. The drivers were nice and polite. The buses were clean and well maintained. I called them for a time change and it was easy enough. No complaints. read more

After an amazing vacation, our airport transportation experience was a complete nightmare. When you call to confirm your airport pickup, dispatch instructs guests to wait outside the Beach Walk entrance. However, the drivers actually pull into the hotel to pick up passengers. My girlfriends and I had two different pickup times, and on both occasions we nearly missed our rides because we were given incorrect instructions by dispatch. To make matters worse, Courtney, the manager, was rude, dismissive, and extremely unprofessional when we tried to resolve the issue. Ironically, both drivers apologized and told us that dispatch frequently gives guests the wrong pickup instructions. The only bright spot was our driver, Scott. He was friendly, professional, and outstanding. He deserves recognition for providing excellent customer service despite the confusion created by dispatch. Management needs to address this communication breakdown immediately so future travelers don't have the same frustrating experience. read more

I would give them a zero if I could. Booked a trip to Hanauma Bay. 2 Days before scheduled event I got a horrible sunburn. I called them that evening to cancel and their phone service (her name is Lala) said it shouldn't be a problem, call back in the morning. I called the next morning and spoke to a manager who said there is no cancelling within 48 hours. I explained I called their service the night before. Then she says I would have to go to a doctor there on O'ahu to get a letter for the refund. I said I would go to my doctor and get that when I get home. She said no it would need to be that day. I had second degree burn on my back and it was still red and blistering 2 weeks after initial burn. Avoid these folks like the plague I warn you! read more

Excellent tour, worth every single penny! At first I thought it was a little too long of a tour, almost all day long. But our tour guide was very engaging and very enjoyable. She was very knowledgeable. You could tell she loved history. Even when we were on a break she kept telling us all kinds of interesting historical facts. Bus was very comfortable. There were charging phone outlets on both sides of the bus by the seats. Strongly recommend Roberts tours! read more

Booked Robert's Hawaii through Costco vacation package. The ride from the airport to the hotel was awesome. We had to wait for about 20 minutes for all passengers to arrive, but that was all right. The ride from the hotel, however, was non-existence. We waited over 30 minutes, called 3 times and were put on hold 5 minutes each time, then got hung up. The ride never came. We had to use a different means of transportation. I would have appreciated so much had Roberts Hawaii informed the customers it can't give customers the promised ride instead of keeping them waiting read more

We stayed at the Romer Hotel in Waikiki and it came along with Roberts Hawaii shuttle. They were ready for us when we arrived at the airport with cute leis. We did have to wait for others who were also using the shuttle service but it wasn't too long before we hit the road. The shuttle was a little bumpy but we got to our destination pretty quick. I liked that they had charging outlets on the shuttle. Overall, it was a good experience and I do recommend using their service. read more

I booked and paid for my tour 3 months in advance through Expedia. Three days prior to the tour, Robert's emails me that not enough people had signed up (not my problem) and that they were cancelled my prepaid tour (bad business). They offered to reschedule or refund. My trip was booked solid with excursions, so I called them for a refund. The phone rang a long time and transferred to a menu then transferred again to an employee that tells me she could not issue a refund. The employee told me to call Expedia and ask Expedia for a refund. Robert's is choosing profit over people - they don't care about you, your money or your vacation. In business sometimes you have to take a loss and honor your commitments in order to protect your reputation. Robber's you earned this one star review - I hope my $150 was worth it. read more

We booked a Waikiki hotel through Costco and it came with a complimentary shared shuttle from aloha Hawaii which is operated by a Roberts Hawaii shuttle. Checking in was easy, we landed early and our greeter was waiting by our baggage check with a Costco travel sign and provided us leis once checked in. Once the greeter took us to the shared shuttle they stowed our bags and it was open see The shuttle ride itself was fairly bumpy. Seemed like shuttle bus needed a tire rotation and balance. We sat in the back since we were the last ones to board because we were stuck waiting for a party of 4 that they were waiting on that no showed. The shuttle was air conditioned and came with charging ports, 2 USB and one electrical unit. The pickup to go home was just as seamless. They were about 10 mins early but they did tell us to be down in lobby 15 mins early. read more

We recently booked the Pearl Harbor tour through the concierge at our hotel using Roberts Hawaii. The driver showed up on time and made several pick ups along the way. At each pick up, he gave all of the loading passengers the same instructions but at different times which took a lot of time. All the way to Pearl Harbor he repeated the rules and regulations to us over and over again. When we got to Pearl Harbor, he told us how we needed to check in and what we were going to do after we arrived. We then we told that we didn't actually have tickets, we had to go on standby. What did that mean? I asked no tickets. What did we pay for? We proceeded to stand in line on standby and we waited for almost 2 1/2 hours before we were finally able to get onto the Arizona monument and watch the film all the while we stood in line waiting. When I called Roberts and spoke to Dustin, he told me, that there was never any guarantee that we would get a ticket, and that was noted in the disclosure. I told him I was on vacation and I didn't read the disclosures as 99.9% of people do not read them. When I asked what we paid for he said the entrance and the transportation. Well, the entrance is free and the transportation didn't have much value as we had to make multiple stops on a big bus. We did have a ticket to the battleship, but because of all the time we waited in line for the Arizona monument, we decided not to go as it required a separate shuttle. It was a long day , we did persevere and were able to see the monument but only after we stood in line for hours. When I returned to the hotel on my own dime, since we took an Uber back rather than doing a city tour afterwards, which would've brought us back much later. I spoke to the concierge and she indicated that they should've told us that the tickets weren't guaranteed. Again, at the end of the day we each paid about $150 for essentially a bus ride back-and-forth, instructions that we never had to use and waiting in line for something that was free.. I would say all in all this was a bad tour. I would not recommend it. You could take a bus or an Uber and get in for free and purchase the tickets online a month in advance for a one dollar service fee. Advice for those of you that are reading this in advance of your trip. read more

Express shuttle from airport. Girls were very friendly & informative for island transportation. Military discount is provided for return trip. read more

Pick up and drop off by Waikiki Shuttle was fast and professional through Costco Travel. Hassle free and the attendant was super quick at finding us and giving us a lei! Transportation was fast and furious. read more

Roberts Hawaii - Airport Shuttles Near Me - Honolulu, Hawaii

I used Roberts Hawaii recently for travel to and from the Aston Executive Hotel. I arrived in Honolulu at around 9:30 pm. Finding the Roberts station was easy as it was in the baggage claim area. I was promptly greeted and assisted by a woman at the station. (Sorry I did not get her name) She called for the shuttle bus and guided/walked me to the pickup area. It was only a few minutes for the shuttle bus to arrive. There was one other group of three people awaiting the shuttle. The driver was courteous and as my hotel was downtown, I was dropped off first. Great service! On the return to the airport, the bus was scheduled to be outside the hotel by 10:40 am. I was ready and waiting from 10:20 am and the bus was early around 10:30 am. The driver again (different guy) was courteous and friendly. It was about 10 minutes or less to get to the airport. I will use Roberts Hawaii on any future travels to the island! read more

Waited 45 minutes (at least) on a shuttle from Honolulu airport. Just save yourself time and do an Uber or cab. I already had a return trip scheduled and not going to trust them to pick is up. read more

Absolute worse customer experience. First were dropped off at the wrong hotel from the airport. Then came pickup to the airport after our stay, it was even worse. we called a day before to confirm pickup location. To our surprise, no one showed for like 30 minutes. we did not get a call or anything. We then called them, only to be told that they had left and supposedly waited for us on the other side of the building. It is hard to tell if this is pure incompetence or malice. read more

My bf and I had a great experience with Roberts Shuttle service both to and from airport to hotel! Our shuttle was small and both times our drivers were so great and wonderful! We love Georgia!! She is great! On our way back to the airport, our driver was so wonderful too but we were rushing so we didn't get his name, he took the time to bring back my bf's sweater he left on the shuttle. Highly recommend them if you can book them! read more

Our friend wasn't able to pick us up at the airport and once I saw Roberts express shuttle across from baggage claim, I went over to arrange a shuttle to the hotel. One way per person is $23 so it's $46 for two people with 4 luggages. The employee asked which hotel and after I paid with a credit card, she walked us over to where the shuttle will pick us up. I was surprised she walked us over instead of just telling us where to go. That is so nice of her. The shuttle ride to the hotel was about 30 min and the driver also helped us with our luggages. Again, very nice of him to help us. We did wait about 10 mins to see if there would be other customers besides us before we took off. There wasn't so we got the shuttle to ourselves. So...I should have checked Uber prices first because it was cheaper at the time. However, the service was great and I don't regret using their services. Reliable and easy. If taxi and Uber prices are higher then perhaps consider them as an option! read more

Roberts Hawaii - Shuttle pick up area - Airport Shuttles Near Me - Honolulu, Hawaii

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We have been using Roberts airport to hotel transportation on Oahu for many years and find it to be reliable with excellent drivers and are very affordable, since each of my family arrive at different times and different days. Much more affordable then taxis and Ubers when traveling alone. I always check their tours out when I first arrive on Oahu because they have some of the best! read more

Very rude at the counter. Charged $55 dollars for 6 mile ride and took a little over an hour to get here. Never deal with them again! Shuttle driver was great. Counter help sucked. The Lyft driver took my relation to a hotel a block over for $35. Only took them 20 minutes. ? read more

Here's a review that reflects your experience while keeping it professional and impactful: Our first ride from the airport was fine, but our return trip was a completely different story. The driver was rude from the start, making no effort to help with our bags--even though I'm pregnant. What really made the ride uncomfortable was his political ranting. When he found out we were flying a Canadian airline, he called Canada the "51st state," which was both offensive and ignorant. He then proceeded to blast Fox News at full volume for the entire ride, making it clear he was more interested in pushing his views than providing a professional service. His behavior was so extreme that it genuinely made me feel unsafe. A shuttle service should be about getting passengers to their destination comfortably and professionally, not about forcing them to endure someone's political agenda. I won't be using this company again. read more

Wonderful experience. We used them for our Kauai excursions and saved a ton of money instead of NCL excursions. Leone was our tour guide and on our tour of Waimea Canyon, he stopped at Kauai coffee because we missed the Kona port and someone mentioned it. He really cared about our experience. I 100% recommend this company!!! read more

Dangerous drivers, cut us off & almost caused us to have an accident for no reason today

Dangerous Bus Drivers Terrible Tour and Terrible Service At 3:15 today on the Hilo Volcano bus shuttle my Robert's Hawaii bus driver was yelling and swearing at local families and children. She was extremely rude about a small traffic jam and jumped out of the bus and was yelling into peoples windows regardless if they were adults or families with children. Her explosive and utterly nasty behavior nearly caused collisions with people scared and not knowing what to do. I would not trust getting into a vehicle with or around this woman her behavior was extremely erratic, scary, and dangerous. It was especially sad to see her interact with local and visiting families this way, Robert's Hawaii should be aware and respectful of the community in which they tour daily. I and many families in the parking lot were disgusted and appalled to see her walk away from the situation laughing with another worker showcasing that this behavior was entirely acceptable amongst the Roberts Hawaii community. Overall a very appalling experience. I hope there can be some sort of solution to this issue and that this employee and other employees be trained properly. read more

Unbelievably rude drivers. They literally had 2 buses blocking the parking entrance and exit to the Ohana East Hotel parking garage for 10 minutes. Had somewhere to be. Let them know. They didn't care. Had to wait 10 minutes. Meanwhile line of cars trying to enter garage. Had 50 feet in front of bus they could have moved up. read more

Roberts Hawaii - Bus blocking parking entrance to Ohana East Hotel Parking garage for over 10 minutes - Airport Shuttles Near Me - Honolulu, Hawaii

Took the bus to Polynesian Culture Center. We were so lucky to have Georgia as our driver. She graciously took the time to be a tour guide throughout the entire drive, sharing all sorts of interesting facts about Hawaiian history and movie filming sites and even gave recommendations on good food places to visit. She made the drive so fun and interactive. I've had another driver from the same company who picked us up from the airport, who was also very nice and helpful. Other than that, the bus was clean and well air-conditioned. Seats were fairly cushioned and comfortable too. Buses came on time for both pickups. Overall, would definitely recommend as a mode of transportation. read more

Got onto the Island planning to just utilize Uber and ride share but considering the size of our group and the reviews of vehicles used we decided to use Roberts since they were conveniently located at baggage pick up. The price slightly over what Uber would have been but with the comfort of a large bus with tons of space for luggage. The driver was quick and efficient and dropped us off right in front of the hotel. We then went ahead and just booked the return trip back to the airport as well. That trip was a little more hectic, not much but a little. The driver was a bit flustered and they added more stops mid way outbound. Traffic was a mess so I can see how he could be a bit flustered trying to ensure everyone has ample time to get to where they needed with plenty of time. All in all if use Roberts of Hawaii again when traveling with a large group! read more

James & Juanita we're amazing and so welcoming. This is our first time in Hawaii & they gave us so many great tips & things to do around the island! Def will reuse this company. read more

I go to Hawaii about once a year to 18 months. I've been using Roberts for about a decade now, but our most recent trip and experience with them has soured us on using their services. Bottom line: in the past when we have booked, we book the option to have a shuttle waiting for us and to take us to the hotel once we have our luggage. They apparently have changed their process (without disclosing it at time of booking or any communications to let us know the change) at HLN. This time no one was waiting for us per usual. I called and was told we had to check in with a booth. Okay, different than what I was used to and I was a little irritated that this wasn't communicated before hand, but not an issue (yet). At the booth, after being ignored and/or having to start over trying to check in because the people working the booth were much more interested in their own conversations and/or helping someone else, I was told that it could take up to an hour to get on a shuttle. That is not what I booked and to what was contractually obligated. Then they didn't know. Then it was only a few minutes. Then we had to walk across the street to catch the shuttle, only to have the shuttle return to the original place where we were waiting (this is important later). In all, it was indeed about an hour before we were off. Honestly the staff at the booth were at best incompetent and at worst, really didn't care. Despite me explaining multiple times the type of shuttle I had booked, they either weren't understanding or just didn't want to try and bother to try and fix the situation. We kept being told "traffic" was the reason we had to wait. We've arrived at HLN plenty of times during the afternoon and yes, Honolulu will always have traffic jams that time of day. That's not the point: the point is that their obligation was to plan ahead to have a shuttle waiting for us so we could head to our hotel immediately. Normally we're pretty easy-going travelers. Things happen. But the lack of understanding/will to fix the situation was appalling. And why all these things were especially important this trip: my elderly mom just beat not one but two cancers a few months ago. This was a celebratory trip, but after a nine hour flight she absolutely needed to get to the hotel and rest and not be jerked around all over arrivals in the airport. And she's still recovering from having part of her lung and colon removed, so extra walking at that time with her exhaustion was not helpful. And while I'm reasonably healthy, having to drag around to 50 pound suitcases (because she cannot pull her own right now) all over the place during this obscene confusion/incompetence certainly was not the easiest for me after a nine hour flight. In addition, she got wheelchair service at the airport who dropped her off where we were originally supposed to pick up the shuttle. From where we walked away to cross a street to catch the shuttle only to have the shuttle drive right to the very place we were waiting. Un-freaking-believable. The only reason they are getting two stars from me is a credit to the drivers themselves who were kind and helpful (and were very confused/upset for us when we told them the situation). Next time we go I'm just going to suck up the extra money and take a cab or Lyft. read more

We booked our Oahu Grand Circle Island Tour through Expedia with Roberts Hawaii and had the best experience seeing the island with our driver Cousin Dave! Cousin Dave was very informative, kind and had great humor to make the full day experience even more enjoyable. We will be booking this trip again with Roberts Hawaii and requesting Cousin Dave! read more

If I can give them zero stars I would. When we arrived a week ago, we checked in with our Delta Vacations Rep and told us we need to wait for 10 minutes. When the shuttle arrived they didn't have enough room for everyone traveling, so they called another one that arrived 35 minutes later. When he arrived there still was no room for us. I went to complain, and was told to try to get an uber which was difficult for the amount of luggage we had. Finally after being stranded for 2 hours at the airport, and me complaining another shuttle arrived. They ruined our first day, and the lack of consideration is unbelievable. We leave today, and I made sure to book a private car to take us. Stay away from Roberts, and if it comes with a package you booked, still book a private car. read more

Grand Island Tour NOT SO GRAND. I paid well over $100 and all I got was a couple of nice viewing spots with twice as many stops at shops. There is probably some kind of a payoff or kickback system working here. You'll be better off taking one of the less costly tours that only stop at the great viewing sites around the island. The electric bus was very nice, but we spent more time at the shopping sites than all the other viewing sites. read more

The company I work for uses Roberts Hawaii as their daily shuttle from our facility to a separate parking lot. At least 3-4 times a week, we find ourselves waiting for these shuttle drivers for more than 15 minutes, when it is only a 2 minute drive to the lot. They change drivers every day. How difficult is it to drive back and forth from the lot to the facility? (P.S. A driver answered his phone while driving one time.) Do not recommend this company for anything. read more

Roberts Hawaii - Roberts Hawai'i employee on his phone while driving. - Airport Shuttles Near Me - Honolulu, Hawaii

I was planning to leave a 1 star review, however, the shuttle service redeemed itself at the end of our stay in Hawaii. We booked a roundtrip shuttle service since rental car prices skyrocketed. Our initial reservation was the private black car service through Roberts Hawaii. Let me say this: DO NOT UNDER ANY CIRCUMSTANCES book the PRIVATE option. My family and I learned the hard way and it soured our experience. I thought that our shuttle would be at the designated shuttle area when I clicked on the link in my text to notify I had arrived. Nope, they weren't there. I called dispatch and dispatch told me to go to the designated Roberts Hawaii counter in the airport to check in. Neither the email nor the text told me this. I checked in at the counter and then they proceeded to lead us to the Roberts Hawaii waiting area where all the shuttles were supposed to be. So we waited. And waited. And waited some more. The employees that were there were not useful. One said since we booked private, it is through a private vendor and it is on their own time. Ah, so it's a private contractor. Great. We kept calling dispatch and dispatch kept telling us that the driver is nearby and is on his way. A good 2 hours rolled away just WAITING for him to come. We did everything beforehand so that we would have a smooth arrival and avoided the COVID clearance line in Hawaii by doing the pre-clear prior to departure. Gosh, looks like that waiting time was made up waiting for the shuttle. The private car service finally arrived; however, didn't park in the designated pickup area for the Roberts Hawaii loading zone. He parked across from the loading zone and made us walk over. Ok, no biggie. The private car took us to the Sheraton Waikiki. As a rule of thumb, I never pre-tip. Thankfully the private service only offered cashless tipping. We did not tip. He was LATE. Very, very late. Our hotel was only a 20 minute drive away!! Since my reservation is roundtrip, we decided to switch the departure leg to the shared service. It is cheaper and you get picked up in a bus. I'm still waiting for my refund but the shared service was 100x better. The driver was punctual! Our hotel was the last stop before the airport. Our driver, Johnny was so pleasant and happy. He was cracking jokes and was very informative. We tipped him in cash because he deserved that tip. The departure leg was a lot smoother than the arrival leg. For my experience, don't choose the private option. Just don't. Private vendors move to their own pace. Always select shared OR go with a ride sharing service such as Uber or Lyft. It was a horrible experience in the beginning but Roberts Hawaii redeemed themselves at the end. Will I use them again? Probably not. I'm just writing this in case you are looking for alternatives from renting a car and figuring out ways to get to your hotel. I forgot to mention that the reservation tells you to call 1 hr prior to pick up time to confirm your reservation. My pick up time leaving Hawaii was 7:20 am. Their hours of operation are 7:00 am to 4 pm daily. See the problem there? If I am supposed to call 1 hr prior to departure, and they're closed, how does that work? My family suggested I call one day before to confirm the reservation. Dispatch was nice about the confirmation and it is a good thing I did! Imagine if I tried calling 1 hr before pick up time. I think I would be panicking. Roberts Hawaii has a lot of room for improvement (and need to improve!) and they desperately need to drop their private contractor. read more

Kudos to Roberts, specifically Georgia and the driver that took the time to stop, find me in the terminal, and return the sweater I left behind ! :-) Georgia was a great driver + tour guide sharing best kept secrets and sights to see and not miss. Would recommend using Robert's for cost effective and pleasant no-stress airport transfer to/from the major hotels in Waikiki. Cheers. read more

Me and my boyfriend booked a Pearl Harbor tour. We were scheduled to with Roberts Hawaii with pick up and drop off. Our driver was "cousin Dorothy", that is what she preferred us to call her. She was extremely nice and funny. Even gave us tips! (make sure you grab the $7 narrated tour headsets) definitely worth it! Shared her personal stories about Pearl Harbor. What poke she recommended (Foodland Farms). I recommend this company! Glad we got Cousin Dorothy! Mahalo a hui hou read more

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My family of 4 were left at our hotel Hilton Hawaiian Village by the driver. Our original pick up time was suppose to be 8am and we arrived to the designated pick up area which is the underground bus terminal then at 8:20am we call customer service to check on update of driver and we're told he's still about 10 mins away. Then once he arrives there is no walking around looking for us he just waits in his shuttle way at the end of the parking structure, and we were at the exit of the garage where we were told to wait for pick up. Once we saw the driver exiting where we were I tried to flag him down but he kept driving. We called customer service back and was pretty much told to catch a Uber to airport it's nothing they can do. Bus XV703 very bad business Roberts Express read more

Roberts Hawaii - Airport Shuttles Near Me - Honolulu, Hawaii

Poor customer service and horrible directions for pickup location. Forced me to pay additional money for an Uber to meet bus at another hotel. read more

There was great advertising regarding offering a shuttle service to the Bruno Mars Concert. It was so easy to book a reservation via their website, I received an email confirmation and also a reminder as the date was near. The day arrived, and as I got to the pick-up location, to my surprise, there were tons of people waiting early in line... As the buses were ready to load, there were lots of Robert Hawaii workers controlling the lines and had an awesome system that made the lines move really fast! I was impressed at how they were able to control that amount of people taking the shuttle. They were great at communicating with everyone and giving instructions as to the after event pick-up location. Sure enough, after the event there was our bus, nice and early waiting for everyone. The drivers and workers were so friendly despite how chaotic handling the crowds must have been. Big Mahalo to Roberts Hawaii for a job well done, and for offering the shuttle service! That made a world of a difference for a lot of people such as myself that had anxieties about where to park and having to deal with the traffic, what a huge relief. read more

Roberts Hawaii - Waiting for the shuttle. - Airport Shuttles Near Me - Honolulu, Hawaii

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This company is consistently late for pickups. The usual response is "traffic" but when you ask where the driver is and then live google map the route for time they are always 15-20 minutes later than that time. For a company that only works in logistics you would think they would be better at their profession. read more

Waited for our bus for 40 minutes!!! They didn't give us any updates on why the bus was late or when they will be here until we called them at the 30 minute mark. Incredibly bad service. The lady was nice in the phone but that doesn't redeem the fact they were almost and hour late. read more

I reserved shuttle service from the HNL airport using a 3rd party discount website online. I found their kiosk on the ground level right next to baggage claim at gate F22. I checked in with a friendly gentleman in a yellow Roberts Hawaii shirt who looked my confirmation up on an ipad, he had a little trouble finding it but did after a minute or two. They wheeled my luggage to the nearby shuttle and took about 15 minutes loading guests. The shuttle was small and clean holding about 14 people. They dropped each guest off at their respective hotels in Waikiki which took about 30 minutes in total and offered a mini tour of the city along the route. So be aware and properly time yourself since it is a shared ride and there are many stops along the way. If you are in a rush you may want to book something more private. My only advice is to book online because currently (january 2018) it costs $17 one way to Waikiki according to the attendant. You can get cheaper with an online advance reservation. Good price, good service, smooth ride, everything went perfectly no complaints. Good work, I recommend. read more

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