This is a really down in it's luck CVS…read more There are a ton of vagrants out front and the front door doesn't work and is propped open. A lot of the shelves were empty, almost everything is locked up, and it feels a bit grimy. It was a wasted trip for us since it turns out our vaccination isn't covered by our insurance (the pharmacy tech also had an issue checking us in and reviewing our accounts) and the check stand (no self check out) had a line of five people deep that wasn't going anywhere so I put back the candies I'd picked up and left. To be honest I never see us ever coming back to this location, we don't see these issues at our local Walnut Creek CVS and we're always able to use their self check out to be in and out quickly, so overall I think two stars is right on the nose.

I've been coming to this pharmacy, but my recent experience was so unprofessional that I felt…read morecompelled to share it. I pulled into the drive-thru to pick up a prescription and ended up waiting for 25 minutes. During that time, I watched two cars that arrived well after me in the other lane get helped while I was completely ignored. A staff member kept staring at me through the window, but made zero effort to assist me or explain the delay. To make matters worse, she eventually just slammed the window gate shut and signaled for me to come inside. When I went in, there was zero acknowledgement of the situation and absolutely no apology. Both the technician and the pharmacist seemed more interested in just staring at me than addressing the issue or taking any accountability. What should have been a quick trip turned into a 50-minute ordeal. I expect a basic level of courtesy and efficiency from a pharmacy, especially when handling time-sensitive medications. The complete lack of professionalism and customer service here is unacceptable. I'll be taking my business elsewhere.

The dude and I came to this CVS Pharmancy on Christmas Day 2021 as he needed last minute gifts for…read morehis little cousins. We were surprised how fully stocked this place was especially on Christmas Day! Their holiday aisle was still fully loaded! They had plethora of awesome gifts available and even alcohol gifts. The dude and I were so tempted to get their Kahlúa gift set as it was literally only $20 which is a steal in my opinion! Wish we snagged it. It was pretty busy inside and they were totally enforcing their MASK policy. So wear one or they can't ring you up. I heard staff say that to a few customers which I think they just forgot to put it on. The store was clean, organized and staff was friendly. I always sign up for any awards program as you get deals! I had so many coupons here for CVS but left them at the hotel :( ugh but that's okay. The lines were long but it moved fast. We did but Trulys here which they were decently priced no complaints. Overall, love CVS in my opinion they have better selections of items than their competitors Walgreens. Would definitely be back. Oh yah! Staff was friendly and warm. Impressed with this location!

If I could give this CVS location a negative zero I would…read more There's a good reason why this location has 2.2 star rating. It's quite alarming. My first, and last time doing business with this location. At first, Vanessa the store Manager seems to be kind, and helpful. I've attempted to contact her numerous times without any response. Eventually, she gets around to returning your call Several days later. With many excuses behind the incompetence. I discussed with her in great detail the importance of photos I needed for my terminal ill brother. She seemed sympathetic, and helped me through difficulties of the restrictions of her printing machine. We printed several different images. Non of them were satisfactory good enough to display for her and I. She requested I return late the next day in order for her to accommodate her door dash customers. Upon my arrival 11:00 pm. She ran around for several hours helping other customers while I was waiting for her assistance as agreed. Unfortunately, she sent me home due to the store closing. Instead she requested I order online. I returned the next day to pick up the prints. Vanessa, had left for the day. Trent her Assistant Manager had no knowledge whatsoever of our several previous conversations. He was EXTREMELY rude, condescending and proceeded to embarrass me in front of his employees, and several customers. Trent, contacted Vanessa at home, to fill in the details. Apparently, her instructions to Trent were inappropriate and unacceptable. She made things much worse than it should've been. I in turn became irate and frustrated with the accusations, and the whole situation. For these, and many reasons. I'll be contacting her District Manager, and file a formal complaint with the Corporate Office against Vanessa, and Trent for the unnecessary, and inappropriate conduct of both employees. both employees needs additional training how to treat a customer with respect, and retain a repeat customer. I strongly suggest you take your business to another location to avoid getting accused of ANY wrongdoing in their store. For the record. Vanessa the Store Manager cannot be trusted.

I was out taking care of Business!!…read more I got a Junk Food Craving!!! So I rolled to this Walgreens!!! I rolled in and found this place has a Huge Candy Section!!! I stocked up and grabbed a few bottles of Coke also!!! They only had one Cashier and she seemed stressed out!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand strong!!! Number 34 of the top 50 most Prolific Yelp Elites of 2025!!!

After getting disconnected multiple times, I called back and asked to speak with the Pharmacy…read moreManager. I was told the Pharmacy Manager wasn't available, so I asked to speak with any manager. The manager told me he thinks the Pharmacy Manager's name was "Lau" (he spelled it) and that the pharmacist answering the phones might be "Shemma." I told him that I had already been disconnected multiple times and was just trying to get my prescription. The manager wasn't rude, but it didn't really feel like I was talking to someone who was concerned about fixing the issue. I expected a little more urgency since why are the pharmacy staff acting like they answering calls and disconnecting them on "accident". Instead, the only solution offered was to transfer me back to the pharmacy and let them know I was waiting on the phone. When someone answered, I asked if her name was Shemma. She immediately responded, "Nope," and transferred me. I was connected to Shemma. I realized she wasn't the same person that had disconnected my earlier calls because her voice sounded different from the employee who had answered before. Since Shemma stayed on the line, I decided to ask about my medication and a possible prescription transfer between Walgreens locations. I explained that my regular Walgreens told me that if this location had the medication in stock, they could request the prescription transfer. Shemma told me, "No, I can't do that. Call that Walgreens to transfer it." This completely conflicted with what I had already been told, and I felt like I was being talked over. My biggest concern is still the employee who initially answered the phone. After one of the disconnections, I called back and asked for her name first because I wanted to know who was disconnecting the calls. I figured if the call got disconnected again, at least I would know who I had spoken with. When I asked for her name, she responded, "Sure," and the call was disconnected. This is another reason I strongly recommend asking for the employee's name at the beginning of the call. I feel like people are less tough when they know you know who they are. If you need to follow up, file a complaint, or reference a specific interaction, having the employee's name can make that process a lot easier. With that being said, I don't need my prescription to be filled here anymore. Goodluck to ya if you have to call this pharmacy.

I feel like I've been calling and dropping into every salon I can to try and find bottles of the…read moreold formula for my shampoo. Enter in Rite Aid. I called ahead to this location and they did a stock check and were able to set aside the bottles they had for me. The service was friendly and helpful and I was able to swoop in and purchase them not to long after our call. All in all, I was so grateful they had them. Much appreciated!

I feel kind of bad for them. The ladies that were in the Rx department seemed incredibly nice and I…read moredidn't talk to the woman at the counter to the right of the door, but she seemed nice. I can only say my goodness. Tons of empty shelves and despite reading that the medication I was trying to get is at Rite Aid, it wasn't here at this location. I don't know if they're doing renovations, simply understaffed and not getting orders in, or if they're closing down, but you can hardly find assistance or the items you're searching for. Another woman was trying to get her elderly mother some Metamucil, and I suggested an aisle I had walked down previously, but she couldn't find it anywhere there either. Good luck to Rite Aid.

This review is specifically for Mr. Leo…read more Thank you for your excellent customer service, aid and patience. After visiting 3 other Walgreens, Mr. Leo was the ONLY Walgreens Representative who knew how to process Commuter Benefits Checks and how to properly educate me on Commuter Benefits Checks. If corporate is reading this PLEASE promote Mr. Leo before a private company's HR, such as myself, scouts Mr. Leo.

Alright peeps so this will be short and straight to the point…read more If you can change your location to pick up your medication or anything in this store I suggest you change it immediately. Unless you want to wait 1-2hrs to get your prescriptions and 30min to check out in the front. The drive thru is not not open which makes it more difficult to get your meds. Not only that but there is one lady that looks Samoan helps one person and then goes and gets distracted for 10 min comes back helps again and goes off again. This is BS customer service sucks at this store. Not to mention almost everything is locked up so if you wanted to get something from nail clippers or nails stuff or make up or electrical toothbrush heads you must wait till someone hears the ring on the over head and comes to you after you waiting that long. Walgreens or to any store if you have these stuff locked up be sure to schedule people that can come and open these locks when customers need them. If not then leave them unlocked you wanted them secure but now paying customers are getting frustrated that we have to wait multiple times to get something at this store. Will we go back to this store sorry but no I just switched my stuff back to another location at a better place that does value customers and does want to make sales.

The staffs are helpful at this Walgreens location. Adam has been very helpful and patient with my…read morequestions and provided great customer service! The manager at the store is also helpful. Thank you!

This location of Walgreens was honestly much nicer than the CVS at the shopping center next door…read more Walking in the space was cleaner and more organized. The associate was able to unlock my shampoo (they had one in stock) and I chatted with him about how they had switched the formula and weren't telling the companies that sell the product. After checking me out he ended up attempting to do a warehouse stock check to see if they could order it for me, but wasn't able to find it. I thanked him for trying and he wished me good luck and with that I was on my way. All in all, a successful trip!

This small pharmacy is phenomenal! I fired CVS last year and have been happy ever since. I take 7…read moredifferent prescriptions for my heart condition and have never experienced a problem or delay with Solano. CVS was consistently a hassle and often rude. The Solano staff is professional and considerate. I was recently hospitalized and hadn't picked up a number of medications. Solano held on to them for 2 weeks, and then delivered to my home--at no charge! Solano, you earned a customer for life!

Amazing! I have been a customer of Solano Pharmacy for many years. I'd like to point out Kerry,…read moreCarolyn and Alex. They know me when I call for my refills, Alex delivers my medications with a smile. I do not drive anymore and Alex will take the time call me if I don't hear the doorbell or his knock on the door. I just love everybody at Solano. They truly care. Thank you! I forgot to add my name! Kim Ledford

This review is for the pharmacy. There was a negligent error made by staff that almost cost me…read more$1200. I had a prescription for a medication refill come through on day 26 of a 28 day supply. I was called that same day on the 30th by pharmacy staff stating my insurance denied the refill because it was "too soon." I had an intuitive feeling this wasn't the case. Insurances don't give refills once your nose is to the grindstone, giving a small window of time to have the pharmacy prepare the order and ensure they have it in stock. I asked for the pharmacy to please run the medication again the following morning. I communicated very clearly that as of Jan 1 my prescription would no longer be covered by my insurance. $1200 is the out of pocket cash price. It was imperative I get my prescription on the 31st. She was aware of this. She said she would leave a note. The morning of the 31st I was out running errands. I decided to go down to the pharmacy in hopes of waiting. I couldn't spend another stressful day wondering what was going on, taking a gamble on getting my medication in time. I knew there was absolutely no way my prescription would be denied one day before it was finished. I'm not ignorant, and this isn't my first time filling this medication. The girl at the counter recognized my name on the prescription, "this is the one where we couldn't fill because it was too early? We have your item here". She tried to run the prescription. Came back with the "they're still telling me it's too soon." After trying to explain to her that this is impossible, showing her on my phone it had been one day short of 4 full weeks since I had gotten it refilled, and again communicated the urgency, I got the spiel that there's nothing they can do to force it through. Brick wall, no checking details, no attempt to problem solve. I suggested I call them, she agreed. I asked for a copy of the insurance rejection paper after she offered. I went outside and called my insurance, I called the number on the paper the pharmacy provided me. My Insurance insured me that they would be happy to refill my item. It was NOT too soon. She said it was specifically missing a code entered into the pharmacy computer from the prescription (provided by the doctor) in order to move forward. She gave me the name of the code rejection. I looked at the paper provided to me from the pharmacy, and very CLEARLY saw it stated the code as the reason for rejection. Nothing about it being too soon. The insurance let me know I was given misinformation, and this code must be entered to get filled. She said if the prescription was missing this code, its the pharmacies duty to call the doctor and get it. How did they not catch this? Aren't they trained to notice these important details? They run people's insurances as part of their basic structural job function! I'm livid! I went back in the pharmacy and got the girls attention who originally helped me. I told her exactly what my insurance said. She knew what code I was talking about. I pointed out on the paper she provided that very CLEARLY says the CODE was the reason for rejection. She prints up the original prescription and starts typing stuff in the computer. Didn't say a word to me, just typed. I asked her directly if the code they needed was on there and was in fact provided by the doctor to begin with. She said yes. Then let me casually know that they can have my prescription ready for me in 10 minutes. Yay me right? I maintained my composure and stayed polite the entire interaction, because my objective was to get my medication. But I did make a comment that thank God I called the insurance myself and done my due diligence, had I waited the time that they told me: ONEC this would've never gotten approved regardless of time and TWO it would've costed me $1200 out of pocket. She agreed. That was the entirety of the conversation. She let me walk off to wait. When it was ready, she rang me up like normal. No apology, no decency to acknowledge their error. And like I said, I was completely polite the entire time. Where is the accountability here? I feel that this type of error is gross negligence on behalf of a professional pharmacy staff. I probably wouldn't be here sharing such distain had she at least taken accountability and apologized! To add insult to injury, the call I received on the 30th telling me it was rejected because it was "too soon" wasn't the same individual that gave me that same reasoning in person on the 31st. For TWO seperate pharmacy technicians to give me an inaccurate reason that my insurance denied my refill, when their system very CLEARLY depicted the denial reason as something ELSE, is completely unacceptable. How do I as a customer, not a trained pharmacy staff member, have to point out this error to get my medication? I will absolutely never use this pharmacy again.

This CVS is in a bit of a rundown location and felt more unsafe than the shopping center next door…read morewith the Starbucks and Walgreens. Walking in I was able to find one of my shampoos, but when I went to check out their vitamins several of the bottles were mixed up and in the wrong place. The shelves just felt messy and disorganized compared to some of the pharmacies i've been in lately. All in all, after a quick scan at the self-checkout I was done and onto the next - although I really don't think I'll be returning to this location.