Doctor D and his staff is a once in a lifetime find ! Caring…read more& compassionate... Just a Good Man

Small veterinary office. Staff is wonderful and the vet is very nice. This is a one room clinic…read more So affordable. I have never had ONE issue with them and I highly recommend them.

I had such an AMAZING experience with Dyer Animal Clinic and it's all thanks to Chevy Stevens! I…read morecan't say thank you enough! I reached out looking to adopt and this clinic was everything I could ask for. I love the professionalism and the drive to want to help animals in need of a family. I was able to adopt a cuddle bear named Phantom. Ive been with him for three hours so far and it's already been a lot of fun. The process was way smoother than I expected. They did all of the work for me! Phantom was ready to go with his shots and already neutured. Chevy was excellent at communicating and helping me adopt the baby that was perfect for me. Forever grateful to DAC

I'm leaving this review to document an incident involving veterinary technician Sarah Spadoni and…read morethe clinic's office assistant, both of whom created an unnecessarily hostile and unprofessional experience during my dog's visit. This review reflects my experience during that visit and the aftermath. I want this on record because the clinic declined to meaningfully address it, and I believe incidents like this only escalate when no one speaks up. My dog, Chop, has been under the care of this veterinarian for years, and I've spent nearly a lot on his medical. I am deeply invested in his health, which makes the experience all the more shocking. 1. Confusion About Role During the Visit During my visit, technician Sarah Spadoni spoke in a way that led me to believe she was the actual vet. She referred to "her clients," provided medical guidance, and presented herself as the authority during the conversation. Because of this, for about a week afterward I believed she was the new veterinarian at the clinic. I later understood that she is a veterinary technician, which made the interaction confusing to me. Veterinary medicine has clear professional roles for a reason, and during this interaction those boundaries were not very clear from my perspective. During the same conversation she questioned where I obtain my dog's heartworm prevention and expressed concerns about medication obtained outside their clinic. In that discussion she said she believed the medication might not be legitimate and questioned whether obtaining it outside the clinic was legal. I left feeling that if I didn't buy his treatment from them specifically, it might somehow be less effective in preventing heartworm. She also asked about my home location and said she wanted to know the exact area where I live so she could inform her "other clients" to avoid walking in that area due to potential heartworm concerns. That request made me uncomfortable, as I don't want my location shared with others. Overall, the interaction left me confused and uneasy. 2. Medical Advice Later Contradicted Ms. Spadoni provided information that was later contradicted by a veterinarian. Being wrong is one thing; providing information with total certainty is another, especially when pet owners trust staff to know their limits. 3. Improper Handling and Interrogation At one point, my dog was held by staff while my mother and I were questioned as if we were being investigated. This was not standard communication or restraint. It felt improvised and unnecessarily adversarial. 4. Accusations from the Office Assistant When I attempted to address the situation with the office assistant, it escalated immediately. She accused me of negligence and of essentially causing my dog's past heartworm infection "on purpose," despite clear medical records, imaging, and years of documented care. She also made comments that left me with the impression that maybe my dog should be handled more roughly because he was "poorly behaved," something no licensed veterinarian has ever claimed about him. This level of escalation without listening is alarming, especially given my long-term commitment to this dog's care. Why I'm Writing This This review is not meant to start a debate. It is intended to establish a public, timestamped record of what occurred. If future clients report similar behavior, they can reference this documentation. Veterinary care requires competence, clarity, and appropriate boundaries between techs, managers, and veterinarians. Those boundaries were not upheld here, in my opinion. I am updating this review because new issues have come to light, and I believe it's important to have them documented for both myself and others. Let me also preface this by saying that I had no issues with Dr. Ferrell herself, as she has always seemed kind and considerate toward Chop. My concerns are specific to the behavior of the technicians and the office assistant. The day after the incident, the office assistant called my mother, apologized for how she and Ms. Spadoni handled the situation, and asked for Chop's care to resume. While I appreciate the acknowledgment of mistakes, we declined and chose to move to a new veterinarian. Months later, after repeated attempts to get us to return were declined, the clinic included commentary about our interaction in his medical records that I believe was inaccurate and did not reflect what occurred. I was concerned it could complicate his care with other providers. Thankfully, the new vet did not rely on those notes. These actions have raised serious concerns. I have contacted the Indiana Board of Veterinary Medicine and the BBB and am prepared to escalate further if necessary. We have now found a vet who specializes in Chop's breed. My dog has had a difficult life, and the last thing I would ever do is put him in the care of people who made his care more difficult than it needed to be.

I took my 17 y/o cat there for the first time today and am very pleased! There is a separate cat…read morewaiting area, and separate cat exam rooms. Dr Dunn was kind, gentle, and not rushed when examining my cat. The staff is knowledgable and answered all my questions. They listened to me. My cat normally is fearful at a vet visit but today, she was calm and felt safe enough to explore the room. The cat area is quiet and calming. I highly recommend them for cats!

The staff is friendly and always smiling, you can tell they care about their patients. I LOVE that…read moreyou can text them to set up appointment or for questions, they always find your answer and get back to you quickly. My 3 dogs love to visit. I also love that they have urgent care. They are upfront about wait times and they do spend time with you during your appointments to get to know your pups and make sure they answer all your questions or concerns.

I love this place. I literally cannot say enough good things about Dr. Keeley and the staff that…read moreworks with him. We have been going here for probably close to twenty years through multiple pets with varied health issues. Dr Keeley and the staff at Southlane have always done an incredibly thorough assessment of our animals and provided detailed plans for treatment and long term health. Everything is explained extremely well and information printouts are always sent home to reference. Dr Keeley is compassionate, caring and puts the comfort of your pet first. He doesn't ever do unwarranted tests or procedures. Southlane's prices are very fair, especially when your pets are getting such excellent care. Honestly, I don't know what we will do if he ever retires. They have a friendly, efficient staff with several who have been working there for years. The kindness, care and excellent veterinary medicine that exists at Southlane is everything a person could want for their pets and I highly recommend them.

Despite being very busy, they were able to squeeze my senior cat in for a wellness check up. He's…read morebeen declining due to kidney failure & I don't want him to suffer even though he's still spunky. The vet that saw him was compassionate, honest & caring. I'm going to be bringing my little family of fur babies there from now on.

I showed up at Hebron Animal Hospital almost 10 years ago as a first time cat owner who grew up…read morearound dogs and had no idea what I was doing. The staff and Dr Bruce were such a support to me back then and are still caring for my cat Ratchett who is now a senior. Dr Bruce is always able to charm him out of his grumpy mood so brilliantly. And Angela and team at the front desk make things so easy for me! Super grateful for them.

Got a quote for a service in the exam room prior to getting said service and was charged $50 more…read morethan what was quoted. The female office manager/front desk was extremely unprofessional and rude when asked about those additional charges.****I'm a college educated individual and there was absolutely no confusion when reading the paper with the estimated charges as stated in there response

I was freaking out over my sweet kitty because I thought he had a unitary blockage, the second I…read morecame in they took him back immediately! Great vets and vet techs!

I took my dog here because he was having seizures. The Dr there did not not even care to look at…read morethe video of the seizure. He briefly looked at it. Was rude to me and told me to put my phone down to listen to him. I was listening to him. He said that my dog was having seizures due to anxiety. He said that I would need to take him to a neurology vet to be evaluated. I told him that he had 2 seizures in less than 6 months. the first time was at 5 am in which he was not anxious and the second time he was not doing anything but standing in the kitchen. He is only anxious when I take him out. He told me that I was in denial about my dog having anxiety. I said ok he has anxiety yes but not during this time. I asked if he would treat the anxiety and he told me no. I asked him if I could have medication to stop the seizure as each one was almost 5 minutes and he stops breathing. He told me no. Referred me to a neurology vet in which I could not get in until Jan. He treated me like a child. He than charged me $68 for an exam that was done not even in my presence. No other work was done. I am a neurology nurse practitioner and know about seizures. I told him that I was not wanting to have a MRI of my dogs head. It was obvious that this was a significant seizure. He said seizure medications can be deadly. VERY RUDE DR. If i could leave zero stars I would. PLEASE DO NOT GO THERE .

The staff is extremely kind and compassionate when I had to put my dog down. They gave me all the…read moretime I needed to say goodbye and were so sweet to my boy before he passed. I can't thank them enough for how well I was treated. After he was gone I didn't want to leave him alone in the room and a member of staff stayed with him while I left. Knowing he wasn't alone in the room gave me some comfort.

The doctors, nurses and staff at VAH are great. They are knowledgeable , personable and caring…read more Doctor Butler quickly analyzed our dog's sickness and gave us some meds. Within 24 hours our loving friend was feeling herself again. Thank you to all at VAH. Nate

Mokena Animal Clinic was completely new to me. I called back in the spring to set up an appointment…read morefor a dental consultation because I had learned my cat needed a dental procedure. Dentals are extremely expensive in Chicago. Our consultation in May went great and we scheduled the appointment for the actual dental on June 25. Although I did not want to drop my cat off at any clinic and leave her by herself to be scared, I knew she was going to be taken care of by expert staff. I am very pleased with my cat's experience and dental procedure outcome. She's a happy girl with 9 fewer teeth, but no more disease and smelly breath. I recommend Mokena Animal Clinic for your pet care needs.

Had a good experience here for a long time until I didn't. When they made an error (giving…read moremedication to my cat without consent, then telling me I would need to pay and couldn't even tell me how much it cost until I picked him up), they acknowledged the error and apologized. I asked for a refund of the medication cost of $85- which felt appropriate given they knew they were in the wrong. Got a pretty snarky email from the owner telling me no way and to go find another vet if I'm unhappy. $85 seemed like a small price to pay to keep my business given what happened. And what's more is they worked hard to make me the bad guy in the email after Emily on the phone acknowledged she knew the vet did the wrong thing. The two main vets here are still good- not hating on them. I just think it's normal if you know you did something wrong to try and make it right. Apparently the owner disagrees.