The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

I have been working with this dealership since 2007. All told I have driven approximately 700000…read moremiles in aggregate in my 2007 Priuses (2 different vehicles) and now my 2015 Prius. My experience has been a positive one. They stand behind their work. All that said I want to relate my observation an overheard conversation between a customer and a service tech. Last Monday a service tech was advising the customer that they will need new tires. She knew nothing about the nuances of the choices of ride vs wear & performance and the pricing of each. This tech explained the choices very clearly, covering most of the information I had previously learned from the Consumer Reports articles on buying tires. Information that will enhance her purchase decision and help her avoid buyer's remorse. I was pleased to see that interaction. That is the level of service I have come to expect at my Toyota Dealership.

I can only speak to my one time personal experience which was fabulous!…read more While out of town I had a few issues with a Toyota rental and wanted checked out. I first called and they sad I could bring it over immediately which I did the next day since it was late afternoon. Jake was my service rep and jumped right on the car to have it inspected. He was knowledgeable and friendly. As a matter of fact all the reps were. No promises, but they hoped to have me out in an hour. That's unheard of. The dealership lobby is a lot of fun to browse. Antique cars are displayed. Also award winning trophies from over a decade of achievements by Toyota Corp. My car was ready to roll out with everything inspected and explained within 45 minutes. Wowzers! No charge as it is as covered under warranty. If I lived in Muncie, IN area this would be my dealership.

I came to Jiffy Lube on a whim when my regular shop couldn't get me in before a long drive. I got a…read morestandard oil change, which is typically pricy due to mileage on my car. The price here was similar to my usual spot, but Jiffy Lube also seems to always have coupons on their website for $10-15 off! The staff were respectful and quick. They did offer me "upgrades" to my oil change, but did not present it in a way that I felt obligated to say yes. It was quick and easy. I will definitely be coming again.

I do not take negative ratings lightly but I'm dismayed at this Jiffy Lube's handling of my…read moresister's car. What should have been routine brake pad changing ended up with my sister losing function of her brakes completely the next day from a caliper coming off and therefor the brake fluid bleeding. She was towed by a nice person back to the store and the tow driver asked for JL to pay for the tow as it was apparent it was their fault. They complied. The mechanic showed my sister her caliper and instead of taking any responsibility, stated it "unalived itself". They proceeded with repairs, didn't charge labor but did charge for parts. Upon settling the bill, they put the towing fee back to her! It's such an icky thing, to take advantage of someone in that way. You think this is where the story ends but alas! The brake light came on on the way home. Took it BACK in, they checked, topped off with fluid, and sent her on her way. Their demeanor was apologetic but not enough to REFUND this botched work. Brake light comes BACK on. At this point my sweet sister goes to a trusted mechanic who discovers her brake lines have air in them. I could share more but mostly I want it to be known that the treatment of my sister was unprofessional and disappointing and the mechanic doesn't seem to be very learned in the trade of mechanics. I'm so grateful losing her brakes didn't result in injury or loss of life, but the severity could have been huge.

I recently purchased a Honda Ridgeline from Sinclair Auto, and I couldn't be happier with my…read moreexperience. Rick, the owner, truly bent over backward to make sure I was taken care of and completely satisfied with my purchase. He even sent me home in a vehicle while he made sure my Ridgeline was exactly to my specifications. That level of customer service is hard to find these days. The truck itself is amazing -- especially the radio system, which I absolutely love! And I have to say -- someone needs to go buy that Durango he sent me home in because it drives great and has Beats brand speakers that sound incredible! If you're looking for a dealership that genuinely cares and goes the extra mile, I highly recommend Sinclair Auto. I love my truck and am so glad I chose to buy from Rick!

Great people! Love my new-ish car! Would definitely recommend Sinclair Auto I will be looking here…read morewhen I need another car!

I had some work done by Dave the owner, a very nice guy and a veteran. He did a great job of…read morereplacing a worn-out muffler and was reasonable on the cost. I would go to him again.

(Nightmare on Jackson Street) I recently visited this shop and the shop manager was extremely rude…read moreand very unprofessional during our conversation. I had spoken to the shop manager personally over the phone the day before I actually physically showed up to the shop and we agreed on a time period to bring my vehicle. When I arrived to the shop the manager requested me to leave my vehicle with him and his staff for 24 hours for a job(one brake line)that takes 2 hours max if done by a professional. The shop manager proceeded to raise his voice and repeated saying I need the vehicle all day if you want the work done. The shop manager's attitude and all around anger management issues towards me were extremely disrespectful and unprofessional on all levels of business. I'll be reporting this business to every legitimate agency in the state of Indiana. Thank You,Yelp

What a great experience. Great service and very professional. Darien was the lead on my visit and…read morehandle everything. He is thorough, a great communicator and made sure everything went smoothly. His associate, Josh took over when Darien was not able. The two of them provided outstanding customer service. The main technician was Brian, he was able to diagnose what my vehicle needed and followed through until it was completed correctly. Brian's expertise caught a subtle mistake on the test drive so they were able to bring the car back in and get it right before releasing it back to me. I was very impressed with my visit to this Quick Lane next to Hubler Ford.

Since my last terrible experience it has only gotten worse. For over 30 days now I have tried to…read moreget my $833 back that they owe me. I continue to get told that they will call me back later which they never do. If I happen to get to the finance department they always start with something like "I'm pretty sure we already mailed the check". After telling them that I never received a check they look and realize that they still haven't sent it yet. This exact process has happened three times. On top of all of this, they still haven't sent me the title for my new vehicle, meaning that my 45 day plate will expire BEFORE they get me the information to be able to get it registered. I'm not sure if they are really this inept, or if they are relating for the last 1 star review they got but either way NEVER buy from these crooks!

Greg Hubler is a close personal friend but I also bought my car from him. The experience was…read morefabulous and I will be buying my next car from him when the time comes!!! I would suggest checking out his new dealerships in Muncie!!