The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

A mechanic invited me up a few days ago and gave me a free oil change and warn me about my breaks…read more He told me he has a relative who is autistic but unlike me his relative in low functioning and can't drive. While I wait he gave me a Taco Bell combo. He told me some sales people is under pressure to make sales. I do have slow motor skills and a speech impediment and I wish if people who has these are not high pressure into a choice. If Matt Steinbrink and Todd Johnson just say sorry and agree to be less high pressure to people who have speech impediment and slow motor skills in the future. I would remove any and all negative reviews. Unfortunately I tried to get refinance but the online paperwork is to confusing to me.

Wow. I needed my car's battery replaced and called to see if they could do it. They didn't have…read morethe one I needed for my Kia, but suggested I buy it elsewhere and they would install it. They were friendly, efficient, and professional, and the charge was reasonable. They even washed my car! I would definitely come back here for any other auto needs.

I've done business with Midwest Auto on several occasions. They replaced all of the interior carpet…read moreon my F150 as well as installing running boards. All work was completed on time and as quoted, which was less than I had been prepared to spend in both of these cases. They also replaced the electronic control module on my driver's seat. They are a quality, locally-owned shop and I strongly recommend them for both parts and installation.

Worst customer service I have ever seen. Don't go here unless you like being treated like dirt…read more My son was told to be there between 10am and 5pm (sort of like the cable company, he thought). To be fair, the "appointment" was given by a third party, not the business itself. We got there at noon. I have no idea how Heidi got her job, or how she keeps it. (Is she the boss? Sleeping with the boss?) She was quite agitated that we had missed our 10am "appointment" and went from irritated to full bitch mode in about 3 minutes as we tried to explain the mixup. Tried to reschedule for the next week, but she nastily said no, we don't want your business. So we left. Never ever waste your time and money at this sorry excuse for a business. I am giving it one star only because I can't give them anything lower. They deserve a negative 5 stars.

Andrea Taylor and Cheyenne Fordyce collaborated to deliver right to our door the last few items we…read moreaccidentally left behind in our trade-in. This was a great example of the service and courtesy afforded my wife and me throughout our car buying experience. Even though it's about an hour drive from our home to Kia of Muncie, the dedication to excellent customer service causes me to plan to take our Sportage Hybrid to the dealership for future service. Cheyenne was so good to work with through the sales and delivery process. I recommend him to anybody looking to buy a new Kia.

I discovered Kia of Muncie through the Costco auto program. I have purchased quite a few new…read morevehicles over the years but my experience here at Kia of Muncie was the smoothest and most pleasant out of them all. I had decided that I wanted a Kia Telluride, and test drove one at a Carmel Kia dealership. However, I was told the price would be $5500.00 over MSRP. I also didn't care for the high pressure sales tactics at that dealership. So I left, and logged in to the Costco auto program to find another dealership. Five minutes later I found Kia of Muncie on the Costco auto site. I submitted a request and just a few minutes later I received an email from Lucas Boehm. We exchanged a few emails, and then after one short phone conversation I had ordered my 2021 Kia Telluride. I can't recommend Lucas highly enough! He promptly responded to each of my emails, and emailed me regularly to keep me informed on the progress of my vehicle. When I picked up my vehicle the financing process was simple and straightforward. I feel that I was given a very fair price on the vehicle I traded in. In the two weeks since I purchased my Telluride I have been contacted a few times to make sure everything was going well and to ask if I had any questions. I paid $6,600 less for my Telluride at Kia of Muncie than I would have paid for the same vehicle at the Kia dealership that is practically in my back yard. No joke. Well worth the 50 minute drive, wouldn't you say Very, very, pleased with this entire process. Highly recommend Lucas Boehm and Kia of Muncie.

Fantastic service. I walked in and was greeted with smiles and tons of help and service. I will be…read moretaking my car there for all of my car service needs. Thank you Jim's Automotive.

This is an awesome auto shop! They sold me a nice 50cc Scooter for a good price. The guys are all…read morereally friendly, and they can help you with anything you need. I love my moped, and I'm so thankful for a place like Jim's Automotive!

Again, Pat at A-1 muffler (and his team) gave me a top quality/value service today when replacing…read morean exhaust system. Value? Sure... he saved me about 50% from another vendor. I did schedule an appointment and waited for the job. Less than 45 minutes the job was done. Perfect.. I'm very happy

The customer service is great here, and I would highly recommend this place for honest,…read moretrustworthy, and great prices. Thank you A1 muffler for your service Sincerely Linda Phinney

Brandon at Nick's Auto. Service checked my service engine soon light today. He told me the code,…read moreand what was causing the issue on my car. He did this on a voluntary basis. He was very polite, and knowledgeable about how to repair my issue. Take your vehicle there to get prompt, and proper service, at a reasonable price. Thanks again Brandon, for your help today !! Jim Farmer

Friendly and knowledgeable staff who really care about their customers and serving the community…read more Highly recommend!

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly