Since my last terrible experience it has only gotten worse. For over 30 days now I have tried to…read moreget my $833 back that they owe me. I continue to get told that they will call me back later which they never do. If I happen to get to the finance department they always start with something like "I'm pretty sure we already mailed the check". After telling them that I never received a check they look and realize that they still haven't sent it yet. This exact process has happened three times. On top of all of this, they still haven't sent me the title for my new vehicle, meaning that my 45 day plate will expire BEFORE they get me the information to be able to get it registered. I'm not sure if they are really this inept, or if they are relating for the last 1 star review they got but either way NEVER buy from these crooks!

Greg Hubler is a close personal friend but I also bought my car from him. The experience was…read morefabulous and I will be buying my next car from him when the time comes!!! I would suggest checking out his new dealerships in Muncie!!

Andrea Taylor and Cheyenne Fordyce collaborated to deliver right to our door the last few items we…read moreaccidentally left behind in our trade-in. This was a great example of the service and courtesy afforded my wife and me throughout our car buying experience. Even though it's about an hour drive from our home to Kia of Muncie, the dedication to excellent customer service causes me to plan to take our Sportage Hybrid to the dealership for future service. Cheyenne was so good to work with through the sales and delivery process. I recommend him to anybody looking to buy a new Kia.

I discovered Kia of Muncie through the Costco auto program. I have purchased quite a few new…read morevehicles over the years but my experience here at Kia of Muncie was the smoothest and most pleasant out of them all. I had decided that I wanted a Kia Telluride, and test drove one at a Carmel Kia dealership. However, I was told the price would be $5500.00 over MSRP. I also didn't care for the high pressure sales tactics at that dealership. So I left, and logged in to the Costco auto program to find another dealership. Five minutes later I found Kia of Muncie on the Costco auto site. I submitted a request and just a few minutes later I received an email from Lucas Boehm. We exchanged a few emails, and then after one short phone conversation I had ordered my 2021 Kia Telluride. I can't recommend Lucas highly enough! He promptly responded to each of my emails, and emailed me regularly to keep me informed on the progress of my vehicle. When I picked up my vehicle the financing process was simple and straightforward. I feel that I was given a very fair price on the vehicle I traded in. In the two weeks since I purchased my Telluride I have been contacted a few times to make sure everything was going well and to ask if I had any questions. I paid $6,600 less for my Telluride at Kia of Muncie than I would have paid for the same vehicle at the Kia dealership that is practically in my back yard. No joke. Well worth the 50 minute drive, wouldn't you say Very, very, pleased with this entire process. Highly recommend Lucas Boehm and Kia of Muncie.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

They did a great job on my CRV!! Kept in touch all the way and the staff are very friendly and…read moreknowledgeable!! I highly recommend them!! S Ludwig, Farmland IN

Highly recommend!! Very professional and excellent workmanship. Wright Way handled everything with…read morethe insurance company and kept us informed.

I love this place. Honest, reliable, quick service. Jimmy Humphries (mechanic) is so friendly and…read moreeager to take care of your needs. Great at prioritizing repairs and service. Takes the time to explain what's needed and the options available. And Trina at the front desk is so kind. She even offered to give me a ride home while my car was being serviced. Plus, the fees are quite reasonable. I won't go anywhere else. Thank you, Greer's!

Troy Greer,family and employee's, earned my respect and business for taking great care of my…read morevehicle of of 17 years. I'm 66 yrs old and can't afford to be nichol and dimed with my vehicle. They have been honest, charged for what's wrong and important to fix. The mechanics and workers are courtsey,helpful,quick to start on my vehicle when I have an appointment. The waiting room has a refreshing with a little bundle of joy with a warm stomach that loves to be scratched and "Sophie" is her name. She's the front door greeter and 2nd in command. Greer's is friendly family runned, fair, serious minded and very knowledgeable about my vehicle. Thank you for working on my Kia, Andrea Kiehlmeier

This body shop is excellent in every aspect. For starters the place is attractive and spotless…read morewhen you walk in the door. The employees are attentive and professional. After going over the work requested, the employee presents you with an itemized list of what is to be done and a price. Then you are given a date to bring the car in for the work. They deliver on their promise with quality work are polite and considerate.

While visiting Ball State with our family, our brake light came on with an urgent message to have…read morethe brakes checked. We reached out to Shepard, who kindly fit us in before closing to inspect our brakes and ensure we were safe to drive back to Chicago. We're grateful for the flexibility and care we received.

Best service!! Always quick in request and quick to service every time. Been going there for 15…read moreyears. If you have Ball State college students, they work with scheduling. Military friendly

Very nice staff. The car I bought was very clean and as advertised. Buying process was good. Worked…read morewith me to make a deal we both could agree to.

A number of years ago, my brother's Chevy Cobalt broke down, and our regular mechanic couldn't fix…read moreit, so he suggested the Chevy dealership. Big mistake. For one thing, they called us the next day, telling us the key was stuck in the ignition and they couldn't get it out and would we want them to fix it. Anybody who knows how to use Google knows that there's a little button underneath the column that you press to remove the key (which our mechanic knew). The next day, they called telling us there was a problem with the starter. There was no issue with the starter when it was at our regular mechanic. The starter being burned out happens when the starter is over-cranked. They wanted to charge us to fix the starter in addition to trying to figure out the other issues. Luckily for them, my brother is paperwork averse. If it had been me, I would have talked to the BBB. He ended up selling the vehicle to the junkyard. If they were hoping he would buy a car from them, a snowball has a better chance in an active volcano.