I've been fighting for so long to get my title and registration I had to call…read morelawyers and the police. After months (November) they barely just CREATED a title the end of March and now changing their tune and saying none of the delay is their issue and providing contracts and paperwork for registration wasn't their responsibility (despite me confirming many times the process and what if anything was my responsibility, speaking also to the company they process registration through whose processor said they were unresponsive). GM is never available to speak with. Now today the title clerk just hung up on me?!! Shady and highly illegal that it's taken this long and I'm expected to make payments on a car I haven't been able to drive legally since January.

I purchased a vehicle from them and paid cash for it over a month ago. The title was sent to a…read moredepartment of motor vehicles instead of our address. I have called the dealership and spoke to four different people and not got anything resolved. Basically I've been dismissed because they don't want to deal with anything that has an issue and they've already gotten their money so that's what you call Service after the sale. I would definitely not recommend this dealership to purchase a vehicle. Not after the service I have received after paying cash for van there.

We called K & R to say we were interested in a car and Teddy answered and invited us to see it…read more They were really busy when we got there but we were greeted immediately by several friendly staff and while Teddy was on a test-drive, he had the car ready and already started, so we could look it over. As soon as he became available, he ran to us and was very friendly and knowledgeable. From that point on, he did everything he could to answer our questions and m ake us feel comfortable. My test drive with him was a great time, as he is friendly and fun! Best car purchase ever and I'm 61 (don't know how many cars I've owned, but it's a lot). I highly recommend Teddy and will go back to K & R again If I ever need another vehicle. Oh, I love the car! It was a fair price and though we went to 2 other auto sales, I'm glad we shopped at K & R in Auburn, ME.

Had a really great experience with both Ron and Kathy, they was reasonable, fair, respectful on…read morepricing on the vehicle that I purchased. Would highly recommend them if you're looking for a used car to purchase!

I heard that they recycle their cars parts and it cars break down either break down a few days…read moreafter getting off the lot or getting off the lot.

I have had countless issues with my AC and my entire car. since I have bought my car from this…read moreplace, there mechanic has told me multiple times that I just need to wait for it to cool down, I move to greenfield and the first thing I do is get my AC checked out by a actual trustworthy mechanic and what does he say "you definitely need a new hose" after only a hour of diagnosing the problem. Please for the love of god do not go to this place if you want a car you will actually trust. Screw byrider and screw this ones mechanic. He thinks breaks grinding is a common thing. Never once had my breaks grind in my old 2005 Toyota. No one here knows a thing about cars they just want to take advantage of people and please don't allow then to take advantage of you.

WORST SERVICE EVER! Never get a call back when told I would, Didn't put my breaks on right the…read morefirst or SECOND TIME,, never put the customer first! Bought my car from there and will pay it off soon but will not get another or refer anyone due to their unprofessional ways! My car needed two flex pipes to be fixed and the lady said "it's a muscle car it's suppose to sound that way" JUST TO GET A SALE!! Never let them fix your foreign car, they'll make it worst than what it was and postpone fixing it because "they have better things to do." Your only important when it come to getting the paperwork done then after the sale is final they don't want to hear anything else from your mouth!

From the owner: Used Auto Salesread more

In a word, predatory…read more My fiancee and I went here after an accident which totaled her car to find a replacement. We had a good down payment, as well as a generous price range. The first sign something was crap was when we browsed the (tiny) parking lot for a full 15 minutes without anyone being visible, let alone approaching prospective customers. When we went inside, we were given quizzical looks by two of the staff who asked what we wanted. I bit my tongue on the response of "I'm here for spaghetti," and instead shared that we were looking for an SUV, preferably low mileage, and gave our price range. We'd seen something perfect online at Stoops just down the road, and wanted to shop around. The "salesman" listened to all of this with a sheepish look on his face. After telling us that they loved helping people with no or bad credit, or folks with bankruptcies, he told us in a quavering tone that he would need to run a credit check before he could tell us any prices. At that point I recognized them for what they were, bid them good day, and we left. Businesses like this scope out your income to see the maximum payment they can charge you, and are known for not only overcharging, but repossessing and reselling the cars to more vulnerable people. As someone who lived in an economically vulnerable situation for years, I find these practices immoral and inhuman. We went to Stoops, were approached immediately, and got a certified preowned SUV at a steal of a price. We highly recommend it.

I hate this place. They treat people like crap. DO NOT buy a car from here. I was 18 and didnt have…read moreany credit so I went here...big mistake. They completely screw you by charging you too much for a car that will break down at LEAST once a month. They do not care about you once you sign the papers. The guy even cussed me out after I complained that my car kept stalling out...5 days after I got it no less! I have since payed the car off and bought a new one from a reputable dealership. I would rather walk or ride the bus before buying a car from Oak Motors. I have no respect for how the treat customers.

I am retired after having spent over 40 years in the automotive retail industry. I believe that…read moremany years in the industry gives credibility to my experiences which I had with dealers all over the country since I had national responsibilities with a manufacturer who will remain nameless. Victory Honda in Muncie is the epitome of a dealership that meets and exceeds the expectations of potential buyers and/or parts and service customers! We do not live in Muncie but all our family's Hondas are not serviced anywhere but Victory due to the excellence of the service and parts departments. Every individual with whom I've had contact at Victory sets the mark for professionalism and customer satisfaction! Want or have a Honda? Be good to yourself and visit Victory Honda for all your needs!

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!