I've been fighting for so long to get my title and registration I had to call lawyers and the police. After months (November) they barely just CREATED a title the end of March and now changing their tune and saying none of the delay is their issue and providing contracts and paperwork for registration wasn't their responsibility (despite me confirming many times the process and what if anything was my responsibility, speaking also to the company they process registration through whose processor said they were unresponsive). GM is never available to speak with. Now today the title clerk just hung up on me?!! Shady and highly illegal that it's taken this long and I'm expected to make payments on a car I haven't been able to drive legally since January. read more

I'm just going to give 2, Joey was cool but I feel like as first time buyers of a pretty big purchase we did get shafted in the long wrong. We had over a 4,000 down payment on a 19,000 Vehicle and yet our APR is 16%....Also the car has had nothing but issues and every time we asked or reached out we got some excuse. We have also had hell trying to get our title...said they don't send it if there's a loan? Doesn't make sense in my opinion. Anyways over paying for a crappy car they made look nice to buy...we plan on trading it in for something better and more reliable..be careful where you go especially if you're a young buyer. read more

I purchased a vehicle from them and paid cash for it over a month ago. The title was sent to a department of motor vehicles instead of our address. I have called the dealership and spoke to four different people and not got anything resolved. Basically I've been dismissed because they don't want to deal with anything that has an issue and they've already gotten their money so that's what you call Service after the sale. I would definitely not recommend this dealership to purchase a vehicle. Not after the service I have received after paying cash for van there. read more

My boyfriend and I went to right drive today with the hopes of bringing a new car home. We thought for a second that we couldn't afford the car but Ryan helped us solve our issues. All of the employees go beyond, just to make sure you are comfortable and can buy the car you want! The whole experience was great. I couldn't have asked for a better experience than this one. We ended up driving our new car home the same day! I love the people who work here and the atmosphere they project! They play good music too! read more

RightDrive - 2015 Dodge Charger SE - Car Dealers Near Me - Muncie, Indiana

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What started out as a very positive experience has devolved very quickly into a terrible one. We had been looking for a Ford Focus ST for our 17 year old son. We had searched for months and found one at Right Drive. We drove from Columbus OH to Muncie to look at the car. After test driving the car, we noted to Joey that the check engine light was on, to which Joey stated was due to modification to the air intake (this will be very important later) and that the Air Conditioner was not blowing cold air to which he said most likely was due to needing a charge. He repeatedly stated that their cars go through a 21 point inspection before being put on the lot, but he did mention leaving the car to get it charged or if we were interested in looking at a service contract, that could be a solution. After going over the service contract, and even discussing concerns about modifications being covered amongst ourselves front of Joey, we were assured it would meet our needs, Joey even knocked $200 off the car to cover the plans deductible to cover our costs for a repair. We paid $2500 for the service plan and drove home. Upon getting the car to our mechanic we gave him the service contract information and he got the car up to work on it. He immediately noted that the damage to the AC compressor (see photos)was caused by an impact to that area of the car and the rust at the impact point shows the damage is not new . Not only was there damage to the compressor, but the radiator was also bent and slowly leaking. The mechanic stated that any service technician doing a vehicle inspection should have caught this and it be disclosed, it was not. The check engine light was due to a bad oxygen sensor, not the modifications. Yet another item not actually inspected, apparently. Moreover, when our mechanic contacted Ally, the service contract provider, told him the claim would be denied because the damage existed prior to me taking possession. Also we were told that because of their being modifications to the air intake system, the car wasn't eligible for a service contract and NEVER should have been offered one. A quick BBB search revealed that this is a common complaint with Right Drive. I won't speculate on their business practices, but beware. Another piece missed during their inspection, was the fact that the car does not have a catalytic converter. It wasn't until 4/24 that we discovered that it is against both State of Indiana and Federal law to sell a vehicle manufactured after 1975 with its Catalytic Converter removed. It's also illegal in the State of Ohio to drive a car on the street without a catalytic converter. This was NEVER disclosed at any point during the sales process either in written or verbal form. I'm not a car guy, I had no idea it was missing nor where I would find it. We contacted Joey on 4/16. He was out of the office. On 4/17 he started the process of "fixing" this by trying to get an exception on the service contract. No thanks as the contract would cover this repair only and not future repairs . We went back and forth all week when finally we had the car repaired and sent Joey a copy of the bill for $1646.02 for the repair of the AC, Radiator, and O2 Sensor. We requested a refund on the service contract and felt a fair compromise would be to split the cost of the repairs. On 4/24 we were offered $600 and then $655. This is not right. To blatantly withhold defects in the car, including a piece that makes the car illegal to drive on the streets, to gain a sale is unconscionable. To knowingly sell a service contract for $2500 on a vehicle you knew had modifications and would be ineligible is shady and deceptive. To do so on a teenagers first car is just disgusting All communication has stopped, therefore we are left with a non street legal car and $2500 on a service contract that isn't worth the paper it's printed on. Buyer beware, these guys will apparently do anything to sell you a car. Ethics be damned read more

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Good experience, nice people, good cars. Purchased my wifes first car with RightDrive, they let us take the vehicle to our personal mechanic to have it checked out. Happy with the professionalism they showed and the quality of the vehicle. read more

This company sucks. I ordered parts from them last month. I just keep getting e-mails with excuses. Like every looser, he/she/it/ they have an excuse. Trying to get your money back is something else and no parts. I never received ANY parts 30 days after the order. Stay away this is just a scammer. read more

The car dealer Joey was great. after I purchased the car things went down hill fast. the pay off of my trade in took 34 days to go through. when I went to get plates at 45 days when the temporary tag expired the title info hadn't been received yet at the bmv. I was told by the women in charge of titles she was having trouble getting the title info. now I have a nice garage ornament that I can't get plates to. oh and did I mention the only person in the building is on vacation this week. no one else can do anything about the title until she gets back. I'll never buy a car from this place again, now if Joey goes to another car lot he will still be my car guy. If I have to return the vehicle do to this issue it will be a 2020 telluride great vehicle you just may not be able to get plates for it read more

Everyone was so nice at this dealership. This was my first time financing a vehicle and everyone was so honest and helpful! I really wanted the charger they had and they fought for me to get it at a reasonable payment! We even shared kombucha, it was my first time trying it and it was gross haha! All of their vehicles are great and they are very knowledgeable about them and if they don't know an answer, they ask each other. Couldn't have asked for a better experience! Definitely will be coming back in the future for any other vehicular needs!!! 12/10 read more

My fiancé and I went to RightDrive last week to buy a truck and I'm so glad we did. Everything was so easy and it was all around just a great experience. Hassle free and headache-free. We told them what we wanted and they made it happen. Definitely recommend this dealership. read more