We searched for months online, trying to find the right apartment that met all of our needs. We…read morekept coming up short, so my boyfriend suggested we try Apartment People. We met with John R. who was an absolute blast to work with--so knowledgeable of every property we looked at and patient as we worked our way through the list. John happened to know of a property that wasn't even listed on the rental market yet and called the owners to find out they were just planning to list it. We drove over right away, fell in love with our dream home and applied that day. Within two days, the apartment was ours. We would have never found it without John. He has our highest recommendation.

Well, I haven't had my appointment yet and I'm already disappointed with the level of service. I…read morefilled out an appointment application about 2 weeks ago and opted to view all neighborhoods; all except west and south loop, streeterville, and gold cost. The website told me I would receive a call from a representative to confirm my appointment. A week went by and I still didn't receive a call, so I contacted them. I spoke with Beth (I believe) who told me I didn't receive a call because the Evanston agents only cover the Skokie-Rogers Park-Evanston area. According to her, they don't want their agents "stepping on each others territory." She listed off a few other excuses that she didn't seem too confident about before I decided to end the call. Am I wrong for assuming all of your locations operate under the company? It would've been nice if this were stated on your site or if someone could've contacted me to let me know. Or at the very least forward my info to the Lakeview office. Instead I waited a whole week when I could have used that time to search myself. I spoke with Beth again today and I just don't think this lady is cut out for client interactions. In short, she rushed me through the phone call (which was only 3 minutes long) and kept cutting me off. At one point she even said "I have another call on hold." I have an appointment set up through Bernard at the Lakeview Location, which sounds much more promising. I'll still go to my Evanston appointment and hope that I'll have a better in-person experience.

Khala Bridges is the real deal. Patient, professional, and genuinely cares…read more I will be honest. I was a difficult client. Khala showed me multiple places, I went and looked at options through other channels, and at one point she probably thought I had moved on entirely. She never made me feel bad about it, never pressured me, and stayed professional and kind throughout. When I was ready to commit, she came through immediately. I just signed a lease for me and my son, and I could not be happier. This is exactly what I needed and Khala made it happen. If you are apartment hunting in Chicago, especially in the South Loop, ask for Khala Bridges. She will take care of you. And Cassie, thank you for building a company with people like her on your team. It is rare. 10 out of 10. I will recommend to everyone I know. Best, Christian S

I reached out to Smart City for assistance with my apartment search and was divinely paired with…read moreUri. He was attentive and knowledgeable which put me at ease initially. Uri was able to find excellent apartment matches that fit my needs and wants. So much so, I was able to apply for apartment on the first showing. I would definitely recommend Uri and the Smart City team.

I really enjoyed living at one of their properties for 2 years at 4753 N. Virginia Ave. It was…read morenewly renovated, spotless, beautiful, and a great value. I loved that apartment. The only downside was that there was a very rambunctious child above me and it sounded like elephants when I was working from home. I don't blame the property though, I knew going in that it was a gut-rehabbed, vintage place with thinner walls (and I never spoke up about it), and previous upstairs neighbors were no problem. I moved out last summer to a new place, and I'm honestly looking to perhaps rent from them again since the other place didn't work out. The agent I worked with, Irena, was very responsive in helping coordinate logistics for both acquiring the apartment and also for the move-out. AND ONE OF THE BEST PARTS - they do not work with those mass volume apartment finder companies, so you don't have a million random people going through your place when the lease is up. They are respectful and kind to tenants, and will work with you when extenuating circumstances arise. It was really nice to go through a smaller realty company, and I appreciated my experience.

Excellent communication and tenant care. Has went above and beyond what any other landlord would do…read moreto make you feel comfortable.

I just signed a great deal, all because of Tristan, who I met yesterday for a bright‑and‑early…read moreshowing. The unit matched every single one of the pictures he posted, and all of the information was spot‑on. It was already a great option, but he immediately thought of two other places that might be an even better fit after getting to know my needs and preferences. The process was lightning‑quick because he knew the right questions to ask. He's incredibly resourceful and had so many options ready that, before I knew it, he had kindly driven me to another neighborhood where I was able to view two more units -- and I landed on one that was perfect for me and my dog. He even drove me to work on time afterward. It was a big deal for me to agree to view two more properties, knowing it might make me late to a life‑changing job opportunity. But I trusted that Tristan knew exactly what he was doing, and that the time spent was valuable. He got me there right in the nick of time -- and he never had to drive me anywhere to begin with. All of this took place in the hours right before his birthday. In addition to being kind, Tristan is incredibly smart, and it's clear he views his work as a craft. I can't remember a single moment where I asked a question and he hadn't already processed an authentic, helpful answer before I was halfway through my thought. He had great insights about apartment quality, design, layout, community, renting, relationships in the housing space, and how companies operate. He understands that renters have all sorts of ups and downs with timing, and that we don't always know our full range of options. You can tell he's extremely knowledgeable -- but more importantly, that he genuinely cares. I work in restaurants, where we talk constantly about the tiny details of guest interaction. Tristan understands that taking care of the human being in front of him leads the way, and that everything else follows. I actually paid more for this unit when I was just about to sign elsewhere, because the real value was in the integrity and genuine treatment I received. He also upgraded me to a much better product, and I could tell he took pride in that too. This experience reminded me of my first time with Apartment Guys 14 years ago, when an agent drove me around right after I moved to Chicago -- someone who was clearly motivated and well‑trained. Tristan is self‑motivated and deserves all the success and love in the world. Thank you!

I had the best experience with Sylvia during my apartment search. She understood what I was looking…read morefor, was so quick to take action, and was a delight throughout the whole process to boot. Such a positive and professional energy, I don't know how to explain it in words. There was a building/unit I really liked but someone had just beat me out to get it. When another apartment became available she contacted me immediately and she made it happen. I cannot recommend her highly enough. Thank you thank you, Sylvia!

Carlos was very helpful in directing me to TJ, who was very kind and quick to answer my maintenance…read morerequest, which was fixed ASAP! Big thanks to TJ, the maintenance team, and Carlos! Sincerely, Kat

After living at the Meltzer apartments for a few months now I can say I have had nothing but an…read moreamazing experience so far. The apartment itself is updated and very well kept. Any issues that may have arisen in these past months, including locking myself out of the apartment, property manager Ciddy and TJ have been very prompt at responding to and extremely helpful. Couldn't ask for better experience!

While my leasing venture did not work out with my potential roommate in Lakeview, and I ended up…read morejust resigning my lease where I live, I cannot say enough good things about Tim Tuckley at this agency. Dude is a saint. Put a lot of effort to let me tour on a weekend. He definitely wanted to get the commission. Nice chill mild mannered guy who overall understands most details of the properties he shows. May also have the halo effect working in his favor in a sales job like this (handsome chap). Definitely will work with Pioneer Realty again if I need to. They seem like they got their shit together compared to other agencies like "The Apartment Source", which mostly doesn't. Not to mention, while being a real estate or leasing agent is usually the job of an over eager shark trying to get you to sign stuff quick, Tim is a lot more subtle about that and genuinely informative. He did not come off too pushy in any way.

I had a fantastic experience in my apartment with Pioneer Realty Group. In the very few times I…read moreneeded maintenance, they responded immediately and effectively. The management was beyond nice and helped me whenever I was in need. I hope to rent with PRG when I move back to the city of Chicago.

I've bought and sold properties with Anthony . Great experience all around. He's very reliable…read moreand responds quickly which I really wanted in this market . I've recommended lofty to both friends and family

This review is well overdue, considering Lofty has been our property management for the past 4…read moreyears. We have had the most challenging property issues, ranging from dealing with tenants, property damage, city/ village regulations- you name it! Lofty has always come through and been there to help fix anything with diligence, and personalized attention. Tracy Collins (who is a rockstar by the way!) and Jason Williams are super responsive not to mention creative and resilient and I can't thank this team enough! Open to feedback, innumerable calls and texts even through weekends, with a client first approach, that is highly recommended.

I've been a tenant at 3900 N. Greenview #3 for 18 years now. I love living in this building…read more My experience has been 100% positive. CAP has always been very attentive to the needs, requests & complaints of the tenants. If there is a problem or a maintenance request, they always address it in a timely manner. I hope to continue living here in the future. Thank you Chicago Apartment Place people, for providing a great tenant experience!

Great location!!! We love how close it is to the train and the lake. The apartment is cute & had 4…read morebedrooms & 2 full bathrooms