I have an installed HVAC system by this company and due to medical issues I am unable to access the…read morecrawl space to change out the filter. They have always changed out the filter for me for free as long as I purchase the filter materials. However the last few times dealing with this company has been absolutely horrible. On 2 separate occasions I have had to call the office because an outrageous bill was sent to me listing services that I did not request and were not performed. Mind you the company is less than 7 mins from my home, and it only takes the worker approximately 9 mins at most to change out the filter as I am here at home while they are doing it. The first bill I received was for $140 worth of charges of which they apologized saying I should have never been charged anything. The latest bill was for $91 of which I called over there explaining to the gentleman who answered the phone and was extremely rude and condescending saying, " we had to come out there didn't we? " I advised him if he looked at the times they have come out they have always done this for free being that they installed the system, and as long as I provided the filter. Im not sure if the gentleman at the office was new or just didn't feel like looking up the information but again he was extremely rude. I checked with 2 other local companies of which one is in downtown Richmond and they even advised if its a unit their company sold and installed that is typically something they will work into their schedule and just change while in route to another location. I was actually going to see about having Adams install a new HVAC in the future but after these last few instances they have lost my trust and will now lose my business. I will be posting this also on other sites to make sure customers are aware of how this company attempts to charge for additional services that were not completed or asked for.

I worked with Bobby adams back in 86-87, We would rough-in 5 houses a day with a long lunch. We…read morecould set the condensers on half a subdivision without stopping. I'd get my butt back to Farmville for some sleep and then back at it. All the work I witnessed him perform was quality and the effort he put in for his father, i'm sure it still is. I would recommend all day, across the board.

I had this company install a 4 ton ac unit, and they did a good job, where problems were solved as…read morethey occurred. This was in May- the unit worked great all summer. We had another service call today on a heater issue, and Ryan found an old switch that was inoperative. The owner was helpful, and friendly. I recommend River City Heating and Air

This review is strictly based on my experience in the lack of communication and customer service…read morewith this company as no work was performed. During the most recent snow/ice storm I requested service. in the area most people are dealing with icy roads/driveways due to freezing temperatures and lack of supplies. This company refused to pull in my driveway in their VAN. I made arrangements for them to park in my neighbors plowed yard the next day they refused to walk on the ice to service my home. The tech guy waited in his van for about 15 minutes then left no call or anything. I tried calling back 3 separate times no answer when I finally called from my husband's number someone magically answered. While I'm not at liberty to put anyone's safety at risk if this is an issue that you have had and you witnessed my street/ road conditions why not just decline the service instead of making me continue to wait only to be told after day 2 that you can't service me. And the only concern you have is that you have had 2 technicians come out to waste time and money. Nevermind the fact I have no normal heat running. Horrible customer service and lack of communication!

Great staff and techs. Reasonable cost estimates and take the time to answer questions and…read moreconcerns. We replaced HVAC units with them and are very happy with the results. Recommend.

We moved our business to JM Pollards 15 years ago and maintained an annual contract with them to…read moreservice our home heating and cooling. In 2017 we put in dual zone system to replace our single unit, and JMP was extremely competitive in price. Based on our relationship history, the local small business support, and brand they represented, I was convinced they were the right company to work with for the system. Since the install, we continued servicing the system annually, and JMP has worked closely with us on a recent factory warranty repair request. Great people, and I truly appreciate how they value us as a customer.

Mark Vella - I have had him multiple times in my home and today on an HVAC install in a rental. He…read moreis great. He is quick, thorough, quality work and polite.

no ac. Howell's scheduled a tech to come before I went to work. Identified the problem gave me the…read moreprice to fix, repaired it on the spot. Great work!

I recently had my home vandalized for copper which created the need for new HVAC, Water Heater,…read morePlumbing, Furnace and general advice on re-establishing power / water without causing more damage. Johnathan West was incredible to work with. Easy to get into touch with, handled a forever changing situation in stride and came back to the site multiple times to check on the work after utilities were restored. All of this at a the most competitive quote I received. Highly recommend these folks, ask for Johnathan and let him know the guy who had his entire HVAC system stolen, coper pipes cut, electrical wires cut, furnace dismantled sent you, his way. It was A MESS but Johnathan and team handled a terrible situation seamlessly.

We absolutely love our HVAC company. Jonathan has gotten us out of several bad spots with different…read moreHeating and cooling issues. Communication is great, service is efficient and thorough, and everything is expertly explained and justified. Look no further for a great experience for all your heating and cooling needs.

They are a wonderful team, installed a new heating and air condition system for us. They did a…read moregreat job, very professional and flexible on scheduling. The price is also very reasonable. Lin

HORRIBLE experience. Please do yourself a favor and do not work with this company. I am always…read morewilling to give credit where it is due, and I will say that the technician, Josh, was kind and polite. However, the overall experience was extremely disappointing and felt misleading. When I called to schedule the service, I was quoted $129 for the first hour and $99 per hour after that. Later, I found out the actual pricing was $129 for the first 30 minutes and $179 per hour after that. That is a huge difference and was not clearly explained upfront. When Josh arrived, he spent time changing the filters, checking the floor vents and walking up and down the stairs. I initially assumed changing my filter was being done as a courtesy. Mind you the filter where mine and I already had them in my home. I could have done that on my own if I was aware of the time constraints. However, that time was apparently billable. He also did not seem very skilled or confident in diagnosing the issue. We had to assist him in figuring out which unit controlled the upper and lower levels of the home. Although he was nice, he spent a lot of time talking and over-explaining without completing a clear diagnostic. It later felt like the excessive talking and unnecessary tasks were used to extend the billable time. Once told where the leakage was coming from he did not follow my suggestion he continued looking a the wrong unit! Once he finally began the diagnostic portion, it started raining, and he said he would return the next day to finish the job. Before he left, I asked if I could just pay the diagnostic fee. He said yes, but then told me my total was $399 for him being there a little over an hour. This was completely different from what I was originally told and felt very unfair. Overall, I felt misled by the pricing, overcharged for time that did not result in a completed diagnostic, and disappointed by the lack of skill and transparency. I would not recommend this company. He wanted to come back the next day to finish the job. I declined once I was notified that my payment today would not applied toward the completion of the job. The time clock would start over again if he came out the next day! PLEASE LISTEN TO ME: STAY FAR FAR FAR AWAY FROM THIS COMPANY. PLEASE :(

Erik was at my home for over an hour cleaning my 2 A/C units, checking the refrigerant, and…read morechanging the filters. He was very thorough and professional. At the same time he was also very personable. If I need more work, I would be happy to see Erik return. I can highly recommend West End Heating and Air. A year ago my AC suddenly failed in the middle of the summer. They came out quickly and replaced my unit at a very reasonable price.

We had West End Heating and Air replace our heat pump/air handler and we're very pleased with the…read moreresults. We opted to pay more upfront for a better unit (American Standard) that qualifies for an energy efficiency tax credit. So unless there's an issue with the tax credit, we ended up paying less for a better unit in the long run. They completed the job in about 5-6 hours.

AC was set at 70. Never got cooler than 73 and that was only because the downstairs unit was…read morecooling both floors. Excelsior came and charged me $477. It did not help. They returned and said it was working. I called another company for a second opinion. They said there was a leak in the refrigerant coil. They fixed it. Excelsior has not refunded the $477 that accomplished NOTHING! !

An honest and great company/service. I was looking around for someone to help replace our furnace…read moreheater because ours randomly shut down one weekend. We already had two other companies come out and diagnosed our furnace which they confirmed that it was indeed..."broken". I can't help but first say that this company is now (and forever) my go to people when it comes to our HVAC (and what they are able product and services they offer). I had gotten the referral from my boss and decided to go ahead and get my ticket in. I EMAILed them and they responded back within (or even less than) 30 minutes! Elizabeth was so helpful and friendly with my situation on the furnace and told me that one of their guys would be available to check it out and to give us an estimate of what their service would be to replace it. They were very accommodating with my schedule because I wasn't going to be available until after 3pm that day. Jesse was the person who came and checked out our "broken" furnace and to give us an estimate. Their communication was wonderful, Jesse texted me when he was 10 mins away. I was so sure our furnace was broken because we had two diagnostic done on the furnace to confirm that it was INDEED...broken. I told Jesse of our situation and what the results of the last two reviews. I s*** you not....he fixed it. We had freaking heat for the evening and the following week. Our gas furnace is about 20 years old and was told by two other companies that it was broken and needed to be fixed and maybe even the AC too! Jesse was so helpful explaining to me of what he found and fixed (and I actually understood him! haha). He was so professional and so helpful in our situation. Long review short - because of our furnace breaking down the first time and that we have an 8 month old, we decided to get it replaced. Both Elizabeth and Jesse from the company had great communications in helping us set up a date and answering any other questions that we may have had. We seriously got very lucky with finding these wonderful people and company. Anyways, they gave us a date and time. (Helped me out and) showed up earlier than expected to get started on the replacement. Their team was very friendly, professional, and funny to work/talk to. They replaced our furnace within a reasonable time and told me of what is to be expected on turning on a new furnace. Overall, my experience with this company for the past week has been very pleasant and gave me a peace of mind of my home. I could not have asked for anyone better. These guys will be replacing my AC once that gives in as well - haha. These guys are definitely a keeper and I would highly recommend this to anyone in the Glen Allen/Richmond area. Thank you Elizabeth, Jesse, and Jesse's team (aka Tony and Chris)!!!!