I had a negative experience with this dealership. During the purchase, itemized registration fees were not clearly disclosed, and I was asked to sign a handwritten agreement to accept them. These fees were not included in the final contract, even though they can be verified through the DMV. This resulted in over $1,000 in unexpected late registration fees. I recommend that buyers review all fees carefully and verify everything before signing. ***Lemon*** Here are useful websites 1. https://drive.dmvonline.ca.gov/s/complaints?language=en_US 2. https://www.dmv.ca.gov/portal/customer-service/report-an-issue-or-complaint/ 3. https://oag.ca.gov/contact/consumer-complaint 4. https://reportfraud.ftc.gov 5. https://www.bbb.org/file-a-complaint read more

I bought a BMW X5 from this location, the back window shattered before I even pulled it out of the lot I would not buy anything from this place. There are crooks. They will not give you your money back after they sell you a bunk car do not trust them. Do not waste your money. read more

DO NOT BUY A CAR HERE. IF YOU INSIST ON BUYING A CAR HERE PLEASE GET A PRE PURCHASE INSPECTION DONE BY AN INDEPENDENT TRUSTED MECHANIC. THE BUSINESS OWNER AND STAFF LIE ABOUT THE CARS BLATANTLY. THESE MEN ARE GRIFTERS. THE POSITIVE REVIEWS ON HERE ARE FRIENDS/FAMILY OF THE CON ARTIST STAFF. Came in to this place with zero bias against used car dealerships, left with a contempt for them. Came to look at a car I saw on their website/Facebook marketplace. Right off the bat the listing on the website was inaccurate, and worded in a very misleading way. The car "runs" as in the engine works. Upon driving the car the many issues and faults of the car were obvious to me, but I wondered how honest owner Joe, or his actual name, Hossein, would be. As predicted he acted like he knew nothing about the cars plethora of issues. He lied about many things on the cars condition or need for repair. No one here seems to know anything about the cars they sell. Except they do; they're fully aware they're selling lemons. If you ask why say, the car you're test driving rattles above 60mph, you'll be told "it's normal". It is in fact not Normal. If you have the knowledge and means to fix a car up, you might try to reason with the guy like we did. He'll then say your offer was unreasonable and send you the Kelly blue book value for the car as if it isn't essentially fully broken. To bring him back to reality you send an itemized list of all the urgent repairs the car needs costing upwards of 2500. He'll then leave you on read. Someone else with less knowledge about cars, less financial stability, and in a more vulnerable situation will be taken advantage of, and buy that same terrible car. The auto doctor cycle goes on. If you're in the neighborhood keep an eye on how slow this place moves cars. It's because the staff are spineless liars. If you want to buy a car here, and are wondering if you should take this review seriously or have any questions about my experience with auto doctor feel free to message me on here. Moneys hard to come by these days. Don't spend a dime with grifters like hossein or auto doctor. PS: not everyone cares about this sort of thing but I wanted to share for those who do: - this place is not wheelchair accessible - staff made bigoted comments and asked intrusive questions to us - staff are rude, will answer phone calls while speaking with a customer, and mock their customers. We heard staff mocking multiple customers (particularly those that were financing) while we were here. - this place is filthy and so are the cars. Like seriously. I'm not a clean freak or anything, but it was looking like an episode of hoarders in there. read more

I've been purchasing cars from Auto Doctor for the last ten years. the auto I've purchased have been durable and reliable. several autos were purchased by friends and family of which I sent to talk with Joe and he has made them very happy with the cars they purchased. Three of the four cars purchased in 2014 are still on the road and running well, owned by the purchaser several years ago. The fourth auto purchased four yrs ago was used to purchase a newer car, and the trade-in value made the seller smile. There will always be lemons in every bucket , however Joe will offer to make lemon-aid out of most situations that arises to make his customers happy. I've known this dealership and brought ten customers to buy and over the time nine out of ten only one had a cold glass of lemon-aid on a very hot day. My advise is to ask questions and listen to the reply, and you'll be vary happy with Joe & Ron at the auto doctor. Purchased a 2009 Lincoln navigator in 2014 it's still running with normal maintenance and regular oil changes read more

what a great place to shop for a used car. I have purchased four low mileage/one owner cars from Mr. Joe in the last 10 years. He is one of the best, honest and man of his word car salesman i have ever met. Go see Joe for your next used car, i promise you will be satisfied! read more

My boyfriend purchased a car from here about two months ago and has already ran into a multitude of issues. He already has to purchase a new transmission, which will cost him upwards of $1700 and he has already invested $2000 into this vehicle that's over 10 years old. They shouldn't even be allowed to sell cars of this age knowing that they are bound to have extensive problems down the line. He's barely past the "1000 mile" rule they've imposed, allowing him to return the vehicle for any repairs in that time frame and here we are barely 1000 miles in and already having to invest in a vehicle that's not even worth it. read more

Boyfriend Purchased 2 cars here - a low mileage 2007 Ford & a fast 2002 Audi. First experience- Saw previous buyers on the lot bringing in friends to shop. I am sure Auto Doctor will be helpful and I will enjoy my new vehicle. C read more

I purchased a vehicle there 2000 VW Jetta 2wks in it and it started leaking oil very bad amongst the other issues it had I took it back so Joe can get it fixed he told me he couldn't get it fixed I couldn't get a loaner or my money back He lies just to get your money when every car there is a LEMON people beware I believe he's done this to many other people he's to comfortable with robbing people. read more

I have done business with these guys for two years now and let me tell you they worked with me during my financial situation to catch up on my payments and they were always very honest and trustworthy! And most recently they allowed me to trade my car in that I'm financing from them for another car that's more practical and affordable for my situation with no complications and because of that I will continue to do business with these guys and I highly recommend anyone considering doing business with these guys cause they will work with you on affordable monthly payments to get you in a good used car! read more

Bought a C320 Mercedes' Benz there and the crank shaft sensor went out the day after I bought it The owner replaced it at no charge and the car ran great afterward I had it for a year and had no problems other than routine maintenance Very solid business read more

He lies about the cars condition and sells lemon cars. Horrible. Don't ever buy cars from these type of places. If you're thinking about it, just please go to an actual dealership or don't bother. Waste of money. read more

I use to think these guys were legit. Not even close. I had looked at several cars on their lot. They were always working on them. Always That should have been a red flag. But I picked up a family car anyway. I needed it. 30 day warranty. I had troubles to start. Several warning lights and things not working on day 1. Getting the car back to them to work on is hard when it's the only car you have. They don't have loaners. And they know these cars have problems. Exactly one week after the 30 day warranty the engine blew out. called Joe. The 1st thing he said was you are past the 30 day warranty. I made 1 payment on this car and now it's a paper weight. Do yourself a favor and do not patronize this place. You can do much better somewhere else. But you can hardly do worse. read more

We were really interested in getting a car here until I called to get more information. I would definitely not recommend being a customer here. I called to ask about the in house financing for a vehicle and was automatically asked my age and that a need a co-signer. I was told that I needed a work history of 2 years which is perfect because I've been working for a long time. I'm so happy I called and didn't end up going with my money to get that vehicle we would've gotten it on the spot if it was for the DICK that I spoke to on the phone. He continued to mention to me that " we are trying to make a living and we will not finance to someone who cannot make payments" .... like verify the information and don't discriminate on someone age. I really do hope he was not a manager. I was so upset I forgot to get his name. BUT DO NOT GO HERE. WORST CUSTOMER SERVICE, TAKE YOUR MONEY ELSEWHERE! read more

I am new to California working I. Healthcare for 14, just relocated from Washington after a divorce, but theses guys refuse to sell me a car because I am new on my job. Everyone at one point is new on their job, and at some Point starts over in life. Unfortunately due to a hit And run I now have no vehicle to get to work. It's a shame people only look at dollar signs and not the circumstances of each person. read more

Bought a car from them 3 years ago with a $1000 down payment , in house financing and Low monthly payment. They fix whatever problems you may have with the vehicle quickly and efficiently and work with you on the payments. Aside from getting reliable vehicle Joe and Ron are great people. If your are going to buy a vehicle Autodoctor should be your first choice. My grandfather also buys his cars from autodoctor and he's super picky. read more

Thank you Joe and Ron! These guys helped me out when I was in a pinch. The car drives great and drove it off the lot, same day. Rave review guys and thanks again! read more

I Just made my last payment on a Lexus RX 300. I am grateful for the great Hospitality I received from Auto Doctor Used Cars. I was in great need a a car that would provide liability to commute to work. I also knew that I was not quite ready to deal with any finance companies. Auto Doctor was there for me. They provided me with buying from them, setting my own budget of monthly payments, and when I was away for 4 months they never harassed me for payment. Was a pleasure dealing with Auto Doctor. Extremely professional honest and delivered (sight unseen) exactly the car discussed in the condition promised. I will buy again from them. read more

I was in desperate need of a vehicle. I rode a bicycle onto the lot and drive away two hours later in a Mercedes. Joe and Ron have helped me along the way when I ran into problems. If you need a vehicle today, I would recommend them. read more

I've bought two cars from Auto Doctor during past few years and I've been very happy with my purchases. I always follow the manufacture instructions and do the regular maintenance that is the step that most people don't do and they expect a positive results. The purchases I made at this place for sure has been the best choice I've made next to buying a new car. I've seen this business for over 20 years in the corner of San Pablo Ave in Berkeley under the same ownership, therefore I believe in their honesty and legitimacy. read more

I bought a car from this hell hole and two weeks later the starter went out. I called the owner Joe to have the car fixed because I had a warranty. This guy gave me the run around about fixing it so finally I had a mechanic I knew to fix it (which per my warranty is legal). Joe was upset that I took it upon myself to have the car fixed because that amount had to be deducted from my payments. Also prior to the starter going out I called and told them I noticed a really loud vibration on the left driver side I was told it would be looked. For weeks they could not to get in touch with there mechanic they kept scheduling appointments for me to bring in the car and then canceling them. Finally they were able to get someone to look at the car and the mechanic did not want to tell me what was wrong with the car instead he spoke in private to the owner. Once they returned I asked again what was wrong with the car the owner shouted at me if I wanted a new car I should have gone to the Honda dealership. 2 months later I was driving home from work on the freeway and something fell off the car and it clunked out. Please save yourself some time and stress and do not do business with these guys they are scam artist and they take advantage of people. They are rude and will take your money and leave you high and dry. read more

I bought a car from Auto Doctor and it runs well. Salesmanship was excellent. I would highly recommend Auto Doctor as a place to find a good used car. read more

Horrible men, Ron and Joe both, they have done nothing but screw me out of money, a year later and I've only made maybe $500 toward the initial cost of the car between fees and everything else. The car immediately had problems they didn't fix and made excuses as to why they couldn't fix it, like it's raining outside then suddenly my one month warranty was passed! I still owe a ton of money on my car that no longer runs but hey you should go here for your used POS today!! I get $25 off as a referral so let them know I sent you! read more

I bought a car from Joe at the auto doctors in Berkeley. I brought it to my mechanic to check it out and it required more it repairs that I had paid for the car! I went back to him and spoke to him and he did a great job of fixing the car I gave him some money because he had done such a great job but not as much as he had put into it himself! Next time I'll check out the car before I buy it but if you're looking for a good place to buy a car from an honest man, I recommend the Auto Doctor on San Pablo in North Berkeley. read more

The folks at Auto Doctor are the best. Recently, I needed to trade in my Nissan Altima for something with more cargo space for a cross-country move. I dealt with several other used car lots before I found Auto Doctor. With other dealers, I couldn't find anyone who was willing to make a square deal. Luckily, I found Joe at Auto Doctor. Joe was completely upfront with me throughout the process. He's an intelligent, thoughtful guy and it shows. We dealt with each other using objective price measures and reached a fair, reasonable deal. He had his people do several repairs for me before I took the car off the lot. I've now been driving the Ford Expedition that I bought from Joe for several weeks, taking it across the country driving thousands of miles. No surprises whatsoever. I'm happy to recommend Joe and all the folks at Auto Doctor. read more

Joe the owner is really cool guy, He works with customers on down payments and car notes,I've gotten three cars from him, I got a car from him had a issue he paid for it to get fixed with out me going out my way, just a side note the car was sold as is, He like repeated business so he helps his customers unlike some of this dealers in the bay who want you as a one time only customer.I can go on and on but you will have to come down and see for your self.He is so cool I come to make a payment he tells me to have a seat and talk. read more

I purchased a good used Lexus from Joe at Auto Doctor. Joe is a down to earth reasonable business man. I needed a car badly, gave a down payment of $1500 and was driving off the lot the same day. Just make sure you do your due diligence, Carfax etc. Highly Recommended!! read more

Run. Just run. We went and test drove an '89 Honda Accord that they have for sale now Nov 2014 on craigslist. The guy emailed me and wanted $4000 for it. It's not in Kelly because it too old, but a 94 Accord with the same 88k miles from the dealer was listed around $2800. This is 5 years older, so they want basically double blue book. The body and interior were in good shape. You could tell they went all through it and the part you could see was nice. Driving it wasn't so good. The power steering fluid reservoir was way low from a leak somewhere so it turned hard. The guy offered to put some fluid in but that doesn't fix the leak, now does it? The A/C didn't blow cold and only had a couple psi of refrigerant in it, so that had all leaked out too. Originally cars that age ran on R12 refrigerant but it had been retroifit to R134A. When you do a retrofit you're supposed to change the oil and seal so they're compatible with the new oil and refrigerant. If you just change refrigerants it will probably leak out, which is what a lot of guys do, so I figure the A/C would be problematic at best to fix. My background is in refrigeration so I know just a little something about this. But the here comes the REAL STINKER. When we took the cover off the air cleaner housing there was about half a quart of oil coating the housing and air cleaner. Probably a really bad case of blowby. There's a reason people get rid of old cars y'know. The guy said they had just changed the engine. Maybe they did and screwed it up, or maybe they didn't and they had hoped nobody would notice the engine was ruined. It sure wouldn't pass smog running like that so I don't see how they think the buyer wouldn't notice. But anyway, they wanted twice blue book for this pos? Seriously? I'm posting this because they only had one review before I went and test drove it, which was positive. Now they have a second review telling you "the rest of the storyl." I wasn't warned but now you have been! So Run! JUST RUN!!! read more

Eddie M I am on my second car. I find joe to be fair and willing to work with you in any way possible if needed. One must keep in mind that he sells used cars, so before buying get the car checked out first and realize its a used car not a new one. I advise anyone who needs a used car to check out Auto Doctor. When I am ready to buy my third car Ill be seeing Joe. read more

First time review on Yelp but the customer service was excellent here. I talked to Joe and he set me up with a good car (honda civ) and even threw in a 30 day warranty which isnt normal as most used cars are As-Is sales. He came in on his day off Sunday and since the bank was not open let me come back the next day with the cash. I rode the bart into Berkeley and drove home the same day :) Ill definitely be returning if I am in need of wheels fast again in the future. He reminds me of a dealership in Seattle (I cannot recall the name) but basically these are dealerships that are not just trying to sell you a piece of junk and we need more like the one Joe is running! read more