Had a great time buying a used BMW X5 here. Very friendly team and special shoutout to Leo and Ed Makapugay for exceptional service. They made the process extremely easy and patiently answered our endless questions. read more

Pick a title: 1. More Sorry than Angry 2. Run and keep on running... 3. I should have done my Yelp! Homework It appears the team associated with the service department is engaged in unscrupulous business practices. After being too busy to accept or respond to their calls and texts half a dozen times over a period of a month this past December. The team finally got a hold of me and indicated that my AudiCare had one oil service left in my contract. I asked the call center/service advisor "Are you sure I have one left in my package", they insisted yes and there would be no cost to me so I booked an appointment. See attached text message as evidence of this. After showing up for the booked appointment at 8.00am, I was informed that there are no oil changes left on my AudiCare contract and an oil change and inspection would be $400. I am not so upset at the cost, but the fact that it was purely a LIE to get me in. The service writer, Jaime apologized and was sympathetic but said his hands were tied and inquired if I still want the service, naturally I declined. He was kind enough to give me the business card of the service manager...its all part of the show. I am more sorry than angry that this dealership/service center chooses to engage in business this way. I feel bad for the other customers that be lured in this way. This is very unfortunate, as the sales experience was excellent a few years back. Too bad these guys ruined it...go anywhere else and pay a little more! read more

Single Mom Charged Double Market Rate - Predatory Practices I leased a 2025 Audi Q5 PHEV from Oakland Audi in 2025 as a single mother. I have always felt odd about the interaction but let it go for a bit because I asked for so many explanations and was assured so many times that they were taking care of me. Through detailed research, I now understand I was charged $47,153 total for a lease that others received for $21,672. Stay clear in particular of Mujib and Frank. And either don't trust Sheik or know that he is not watching how his predatory team operates. What they specifically did so you can avoid their traps: - Pushing me for $15,000 cash down, insinuating that this would get me a better financing rate, without explaining how uncommonly and outrageously high this is for a lease. - Charged $68,435 for a car with approximately $64,000 MSRP (~$4,400 markup) saying this was because the tax incentives were ending so everyone was paying more. - Put me in ultra-low 7,500 miles/year lease despite knowing I drive daily for work and kids. - Told me over and over that they were making sure to get me the best deal possible. The numbers: - My effective monthly cost: $1,310 - Market rate for identical vehicle: $602 - My loss: $25,481 over 36 months I am filing complaints with CFPB, California DMV, and BBB. I'm sharing this review so other single parents and working families don't fall victim to these tactics. I understand now that I should not have trusted their answers, even when directly questioned, and done more of my own research. I hope my mistake will help you all out. I have documentation of all charges, signed lease agreement, and third-party validation of market rates. I'm willing to modify this review if Oakland Audi provides meaningful restitution including waiver of all lease-end fees and credit toward the excessive charges - but most importantly - commits to changing their predatory practices. read more

I visited this dealership specifically to test drive the Q6 E-tron. While the salesperson was pleasant and professional, the experience took a turn for the worse when their financier stepped in. What's especially odd is that I wouldn't have been financing the vehicle and I made that clear, yet this unwanted conversation was thrust upon me. I am currently evaluating multiple EVs based on utility, form factor, and physical capacity. When he asked what other vehicles I was considering and I listed them, he essentially ended the conversation, stating that because those other vehicles happen to lie at lower price points, I wasn't serious about looking at the Audi. It was a textbook case of judging a book by its cover. Making assumptions about a customer's financial position is a great way to lose a sale. I am a cash buyer with the liquidity to purchase a fleet of literally dozens of Q6s, but I don't reward condescending sales tactics like that with my business. I will instead be taking my business to a dealership that understands that a customer's seriousness is defined by his interest, not the management's assumptions about his budget. read more

Was actively encouraged by multiple reps to come in for a 2024 Audi Q8 e-tron listed around $41.9K. When I expressed serious intent to purchase, I was told the dealership would "take a loss" at that price and that add-ons or price adjustments would be required. Shortly after that conversation, the online price increased. No such conditions were disclosed in the listing, and other vehicles do not appear to have similar requirements. I asked to speak with a manager multiple times and never received a call back. Disappointing experience and not what I would expect from an Audi dealership. read more

Outstanding Experience at Audi Oakland We had an exceptional experience at Audi Oakland. I worked with Mujib, and he exceeded every expectation. He was by far the most transparent and helpful sales representative I have ever encountered. Saying he went above and beyond would be an understatement. Knowing I had young children and couldn't spend all day at the dealership, Mujib assured me he would take care of everything--and he truly delivered. He made sure all paperwork and details were completed ahead of my arrival, creating a smooth and efficient process. Not only that, but he also kindly kept an eye on my 6- and 3-year-old sons while I finalized the purchase, making them feel welcome and special. In fact, my son asked today if we could go back just to visit Mujib, who had invited him to return anytime for a hot chocolate! The entire team stayed late on a Saturday to help complete my purchase, even taking the time to photograph my family with our new Q7. Despite the late hour, they never made us feel rushed or like an inconvenience. Frank, the sales manager, also played a key role in making this a great experience. He gave me his word on a price, stuck to it, and made the process straightforward--no back-and-forth, no games, just honesty and flexibility. From the finance manager to the team member who took my wife on the test drive, every person we interacted with was top-notch. It's clear that the Audi Oakland team genuinely enjoys working together, takes pride in their work, and focuses on making customers feel valued. Honestly, their team spirit and positive attitude even made me want to work there! I was not asked to leave a review, but the experience was so outstanding that I felt compelled to share. Audi Oakland truly earned it--hands down the best car-buying experience I've ever had, and I've purchased my share of new vehicles over the years. If you're in the market for an Audi, I highly recommend asking for Mujib--you will not be disappointed. If there's a way to make the deal happen, he'll find it. Thank you, Audi Oakland, and a special thank you to Mujib--you are truly exceptional at what you do. Sincerely, The McAdams Family read more

Audi Oakland - Audi Oakland - Car Dealers Near Me - Oakland, California

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Just got an Audi and brought it here after two days of driving in it since I can't connect MyAudi app to the MMI of the vehicle. After 2 hours talking to Audi customer care, she figured out that the problem is due to the SOS light blinking red, and she told me to bring it to the nearest Audi service center. I work in Oakland so I brought it there on Tuesday morning even though I got the car at Audi Fremont. I thought this would be an easy fix since it's a new vehicle. Audi Oakland provided me a loaner saying it might take until Wednesday to get it fix. Anyway, by Friday afternoon, still no resolution, and I was told to bring it back Monday since they need to contact an Audi engineer who can't be reached on weekends. I got the vehicle on Friday night before they close since I didn't feel comfortable driving the loaner anymore. I told them I'll bring it back Monday morning. I got home and found the trunk missing the cover and all my stuff in it - see picture. Return back to Audi Oakland to get that sorted out on the weekend. What a mess, gas, electric and a whole lot of time wasted. Not giving one star since they were not the ones that gave me the Audi with a non-working SOS. This whole thing could have been prevented if Audi Fremont made sure the vehicle was in all working condition before releasing it to us. read more

Audi Oakland - Trunk missing the cover plus all my stuff - Car Dealers Near Me - Oakland, California

James - Parts Department I always have a great experience at this location. But this time, first over the phone, and then again in person, James went above and beyond to help me with all my questions and items. Thanks again for all your help James. read more

DO NOT GO HERE. 1. Your personal information is at high risk of being sold to scammers. This dealer has a reputation for compromising customer privacy by reselling sensitive data without consent. 2. You will be subjected to aggressive and persistent communication tactics. Expect to be inundated with daily texts and emails, as well as harassed by calls as early as 7:00 AM, all aimed at pressuring you into scheduling unnecessary services. 3. Be aware of their history of unethical practices. This dealership is notorious for overcharging customers by falsely claiming that functional parts are damaged and need replacement, maximizing their profits at your expense. read more

BEWARE!!!! BEWARE!!!!! BEWARE!!!!! BEWARE!!!!!!!!!! ​SHAME ON YOU ​"​YOU EVEN ​BURNED THE PREACHER" Never by a pre owned ​car from this place, the car that I purchased from them A 2022 BMW ​has been in the shop for at least 5-6 ​months out of the 10-12 months I had it ​and has had over $15000 in repairs done and still needs another $5000 dollars in repairs bent wheels Motor mounts computer issues oil had not been checked or changed lane departure issues bent struts and more... And the GM felt that was alright to sell a vehicle that to me is basically a totalled vehicle because including the now open recall that would be over a third of the value of the car but this GM​ told me to enjoy the the car as I rebuild it. They sold me a warranty that won't fix issues with the car because the issues were from an accident that the car was in before the car was sold to me and that's another issue but that case of the warranty in the case of the lane departure won't cover it. So they sold me a warranty that won't cover all that they said it would cover because it was in a prior accident... And this information came to me from a BMW dealership... I WONDER IF Mr SWICKARD KNOWS ABOUT HIS CARS BEING SOLD WITH SUCH ISSUES... read more

Worst dealership experience I've had no matter what state, city, make, or model. The initial floor associate is nice enough though lacks in-depth knowledge of the vehicles. That didn't really matter since I had already looked into the car and made up my mind to purchase. Where it really goes wrong is when you speak with the finance team (regardless if you want to finance or not) and eventually the manager. I cannot emphasize enough how stereotypically sleazy and condescending they are. It's worth making the drive to Audi Livermore or Audi Modesto, for service and purchasing. read more

Sales Department: 1 Star Tried ordering a car here a while back and the sales person couldn't have cared less. I was literally trying to give them money and they wouldn't even return my calls over the course of several months. Extremely frustrating. I ended up buying a car from Audi SF instead. Service Department: 4 Stars The service department has been a completely different experience - they have done excellent work on my car, both scheduled maintenance and warranty work. All work was done in a very timely manner, communication was great, and they always offer me a loaner without me having to ask. read more

Exceptional Service!!! Managed to tag the taillight and rear bezel on my 25' RS6 and Jason Avila (parts manager) went above and beyond to get me back on the road when I am an entire state away. No questions, no hassle, no broken promises or delays. He got me squared away without all the typical dealer BS. That's uncommon nowadays, especially with luxury brands. There is no better service option in the Bay Area, period. Don't waste your time searching. Make the trip and go see Jason in Oakland. One and done. read more

Audi Oakland - Before - Car Dealers Near Me - Oakland, California

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For seven weeks, I have been attempting to get a windshield repaired, which is covered under the service warranty we purchased from the dealership. One in-person and one by phone conversation, endless voice messages, and still nobody knows where I can take it to be repaired under their warranty? Don't think they know how to return phone messages. While on hold, the Swickard Automotive Group tells me to call an expert service person for any concerns and that they will exceed my expectations. We purchased a low-mileage car from this dealership and overbought service warranties, thinking this would make repairs easier... read more

Amazing service just went in with no appointment and got helped right away and thanks to the manager here we came in and left with a car same day read more

I work for a vendor up the street from Audi. They have outstanding parts invoices from as long ago as August 2024, and we have not been able to collect, despite multiple in person visits, phone calls and emails. They are part of the Swickard Auto Group, the accounting department is based in Las Vegas, NV - so we're in the same time zone but I have yet to get a return call. read more

Totally unresponsive dealership! My boyfriend bought a car from this place over 4 months ago and they STILL have not given him the title, registration or plates, even though he paid for them. He is getting tickets left and right for no parking permit in the meantime. He calls them and they say they'll get it fixed but they never do! They never return calls, they just put you in an endless loop, we are beyond frustrated and planning to take them to court at this point since they give no recourse. He and I are both VW or Audi fans but will never go to this place for a car, nor should anyone else if you want to have any type of support or integrity. Anything they say is hollow, I've never encountered such blatant disregard for customer service. Update 10/25/25 - since I posted my review on Google, their "customer experience lead" Terry Collins reached out to say sorry and that they will rectify things. But nothing has been fixed since then, they just continue to lie. Two more parking tickets totaling $117 each have been received, this company is doing NOTHING to resolve the situation. DO NOT BUY ANYTHING FROM THIS PLACE!!! read more

WARNING: AUDI OF OAKLAND'S NEGLIGENCE WILL COST YOU - AVOID THIS DEALERSHIP! If you value your car's long-term resale value and service history, DO NOT take your vehicle to Audi of Oakland. Unlike every other Audi dealership I've used, they fail to report maintenance and repairs to CarFax, which is a critical part of maintaining your vehicle's documented history. I have had my Audi serviced at five different Audi dealerships, including Audi of Oakland, and Audi of Oakland was the ONLY dealership that failed to report ALL maintenance and repairs done. This is not an isolated mistake--it is a clear pattern of negligence that negatively impacts their customers. THE FINANCIAL IMPACT ON YOU: Consumers pay a premium for dealership service because it comes with the assurance that all work is properly recorded, protecting the vehicle's value. When a dealership fails to report maintenance and repairs, it creates a gap in your service history that could make your car appear neglected, reducing its resale or trade-in value. Buyers and dealerships rely on this information, and Audi of Oakland's failure to report service can directly cost you thousands of dollars. DECEPTIVE CUSTOMER SERVICE - MANAGEMENT IGNORES COMPLAINTS: When I discovered this issue, I called Alan Ng, the service manager, on 1/30/25. He assured me he would contact CarFax and fix the problem, promising to call me back on 1/31/25. He never did. I followed up on 2/1/25 and 2/3/25, only to be completely ignored. This dealership's failure to properly document service, combined with their unprofessional and evasive management, proves they cannot be trusted. DON'T RISK YOUR VEHICLE'S VALUE - TAKE YOUR BUSINESS ELSEWHERE Audi of Oakland's incompetence and lack of accountability put their customers at a direct disadvantage. Other Audi dealerships do their job and report service properly--Audi of Oakland does not. There are plenty of reputable Audi dealerships in the Bay Area that actually care about their customers. Avoid Audi of Oakland at all costs. read more

We've bought parts from Audi Of Oakland. They've always got it right. The first time very professional staff sing runs a great department. We will continue to do business with this great dealership at Audi Of Oakland. read more

Bought a used car here. All smiles and accommodation on the front end. Then after deal was done, several "by the ways." (No second key, etc). Later, I had a registration question and called both the registration employee and then the manager. Never got a call back. Overall, an over promising/under delivering experience. Would not buy another car here. read more

I upgraded my Audi to a Q5! It makes me feel like The Jetson's 3000. I am forever happy! Thank you Jason for assisting me with my tire that I thought had two nails, it was actually two big rocks! Thank God Jason you're the best! read more

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Two weeks ago my '23 Q5 PHEV died while I was doing 80 on I80 just past Emeryville headed to the Bay Bridge at 6:30 am. Lights flashed that I had a Transmission Malfunction and I had to coast over to the breakdown lane and be towed at 7:00 am to Audi Oakland. The receiving staff were welcoming and gracious even though it was before opening time. My service advisor, Jason Saechao, was over the top. My Q5 is 2.5 years old but has 66,000 miles, so I thought I was screwed, but Jason immediately gave me hope that the PTW would cover the repair. He cautiously suggested that he believed what the issue might be. Jason kept me informed and then three days later, surprised me with the news that she was fixed, and covered by warranty as he foretold. Palo Alto Audi is closer to San Carlos where I work, but after this experience I'd walk from Audi Oakland to work if I had to to have the same wonderful experience with the entire staff in Oakland, and especially Jason. With pending Euro tariffs, this is a troubling time for dealers like Audi Oakland, but I can attest that their service department is actually awesome. read more

Omar is exceptional. Direct communication, incredibly quick, and the best pricing in the Bay Area. He gets how business will be done in the 21st century - text and pics; the most tech-friendly of dealers (I've done about 30 transactions for myself and family, all over CA). Didn't make me do the horse and pony show in person with my trade-in. Paid exactly what I wanted and was fair for my trade-in just by sharing VIN and specs. This is the dealer of the future! Highly recommended for anyone needing a car. 5 stars for Sal as well! He worked with me as Omar's lieutenant and was just as friendly and direct as Omar. I'll be back, referring all Audi buyers in my network to come here. read more

I was a little hesitant to come here because of all of the negative reviews but I must say that I had the best experience ever. I drove up with no appointment and was met in the driveway by Jamie and Zee. They both greeted me with a smile and started up a pleasant conversation before asking me what was wrong with my vehicle. I explained to them that my car was in need of 4 tires. Jamie ended up taking over and walked me through everything. He showed me all of my options and I ended up settling for a set of Pirelli all-season tires and an alignment. He worked with me on the prices and said that he would send his driver to pick up a set from the warehouse down the road and to give them 3-4 hours to complete the work since I was a walk-in. I happily agreed. Two hours have gone by and I received a call from Jamie saying that my car was all done. I was so amazed and full of happiness! A shuttle driver picked me up shortly after and as we were pulling up into the dealership, I could see Jamie and Zee from a distance washing my car together. If that's not service, then I don't know what it is. These two gentlemen are top notch. They're like Batman and Robin, sorry Zee but Jamie is Batman. It looks like I found someone from Audi Oakland that I can trust to take care of me. I am so grateful that I ran into the "Dynamic Duo". read more

Terrible I ended up buying elsewhere as they didn't honor the price I was originally given by the sales person and he confirmed that was the price. No issue as I got a newer model at a lower price from another dealer read more

I would like to give a shout out to Luke in the parts department. He went the extra mile to look for several paint pens and clear coat for our mobile detailing business! In addition, he had great phone presence and actually gave me some pointers about paint restoration!! This guy is GOOD! Thank you! ConstantcleanLLC read more

**Extremely Poor Communication & Customer Service** My experience with Audi of Oakland has been beyond frustrating. I visited the dealership specifically asking about a particular car model. Since it wasn't available, we placed an order, and I was told I'd hear back soon. Weeks went by, and there was no follow-up at all. I ended up having to reach out to them directly to check the status of my order. When I called, I was passed around to someone who had no idea about my order and kept telling me that the person I initially dealt with was out. No one else seemed capable of helping or even bothered to look into my situation. It's clear there's a severe lack of communication between employees, and that poor communication extends to customers as well. Audi of Oakland makes promises but doesn't follow through, and if they do, they don't bother keeping the customer updated. If you're thinking about buying a car here, be wary of the complete absence of follow-up. This is not the level of service you'd expect from a premium brand like Audi. Absolutely disappointed. read more

UPDATE: I was contacted on August 14 from a customer experience representative at their corporate office in Las Vegas. The last communication I had with them was August 20, 2024. He mentioned he could not get a response from the dealership also. Additionally the dealership did not file the transfer of ownership with the DMV and now I could be subject to fines. I have tried myself to contact the dealership bit was either disconnected or could not get to speak with anyone. The bottom line is this dealership has horrible customer service and customer experience. Cannot recommend them at all. I give them zero stars. read more

I have to say that Syed Faiz was so helpful trying to resolve an issue I had with DMV and some paperwork. The so-called GM Daniel promised he would get the paperwork dealt with and have an answer for me. NOT!!!!! I had to call him 3 times with no return phone call. This place has terrible reviews and complaints against Daniel. Thank you Syed Faiz!!! You need to be the GM! read more

This is a dishonest and bad place to buy a vehicle from they are very unprofessional and everything you hear and see about them is true the manager Trent is dishonest, and the finance team is dishonest do your research you will see that this is not the place to buy a car and it's a waste of time and money don't got scammed read more

I have had nothing but bad experiences at this location. Makes me never want to buy Audi. 1st time they sent me away in a loaner and asked me to fill up the car "as it was not full enough" I went to fill up in the ghetto and It was literally 1 gallon I was low. They gave me a complementary car wash for that. Next I took my Q8 in for a smelly A/C. and it was still under warranty, they said they found nothing and did nothing. Took it to a real car shop and they said my a/c was full of mildew, so no I get to pay for the repair. I also tried to get a loaner car, it took 3 days and 3 calls to be told no. Not helpful at all. Will never go back !! read more

Do not come here! I recently purchased a vehicle here as the price was within my budget range. After purchasing, they provided me a little less than half tank of gas to go home with. They did not have the car cleaned for me to drive off the lot. I drove home to find small trash in the compartments of all four doors along with crumbs in the gaps of the seats. They did not provide me a second key stating that they will have that for me the following week. They still have not gotten back to me. Worse of all, it has been a month and I have not received a copy of the contract, there was also no temporary registration provided to me. I have attempted to contact the dealership countless time. They have been making many excuses, stating they can't do anything because a certain manager is not there or to call back as something is processing. I am very disappointed in the service they provide to their customers. This is by far the worst experience. I will not be purchasing from an Audi dealership, especially if this is their standards of customer service. Overall, this experience fell far short of my expectations. A clean car, a second key, and timely access to documents are basic necessities following a vehicle purchase. The lack of communication further compounded the problem. read more

Purchased a vehicle in good faith at this dealership in July 2025. It was the worst purchase decision Ive made in a long time. I was lied to, even after having the conversation recorded. I am a FL resident, and in spite of repeated asking for my tag to be transferred and my car to be registered in FL, this dealership still registered the car in California. I am now not able to renew the tag in CA due to not being a resident, and I must ship the car to FL to obtain a new registration. I must then ship it back to CA for work. They only wanted the deal and my money. Now, I am left with a greater financial burden as Audi refused to register the car in the state in which I live. I wrote a formal complaint and it was dismissed. I just got off the phone with a representative from Audi who was supposed to f/u with me after I visited the FL DMV yesterday. I was lied to again, as yesterday it was "we will resolve the issue," and today it's we can't help you! I will tell as many people as I can how Audi does business! Horrible dealership experience, and they have lost a customer for life! read more

I just left the dealership with my new car; fastest deal ever! The people are so professional and friendly at the same time and honestly I really feel like they offered me a good deal... which means a lot coming from me, naturally skeptical . Even the admin part went quickly and smoothly thanks to the amazing Omar! Also, I want to thank Tony, who was so nice! I strongly recommend Audi Oakland, awesome cars but the staff is the real deal here! Thanks guys! read more

The service department at this location does not know what they are doing. They held my car for 2 days to try to repair my Apple car play on my Audi. They told me I need to wait for a software update. I waited 8 months with no Apple car play. Went to Fremont Audi and it only took a simple fix. Service department at Oakland Audi needs some serious training. read more

Had a positive experience working with the folks at Audi Oakland, especially the GM Omar. Omar actually picked up the phone when I called in and we were able to work out the bones of a deal in less than 10 mins. No unnecessary back and forth. There were some unintended mishaps along the way. My original car upon inspection had chassis damage inflicted during transport and was not allowed to be sold. Omar quickly found a car that matched my fairly specific requests from a nearby dealer and had the car transferred over. In the interim, they provided a loaner Q5 and did their best to get the car here soon despite transport issues over the Labor Day weekend. Overall, despite hiccups would absolutely recommend their sales staff and purchase another car from them! read more

Audi Oakland - Audi Etron Gt - Car Dealers Near Me - Oakland, California

Terrible Sales customer experience! Beware of General Manager, Daniel Kossut's hostility. After placing a down payment and several months of promises, I took my business elsewhere. read more

When I spend half my life working from my car and my phone and gps go out in my audi it is akin to pushing me off a cliff. After weeks of frustration, I called and got an angel of a service coordinator--Zhi Huang. Not only was Zhi patient with me, he actually helped me step by step before, during and after the service. I can say I will never take my car anywhere else because of the excellent service Zhi provided me! Give this man a raise! read more

Post sale customer service is awful, I've been Trying to get ahold of my contract from them since 2024 and they do nothing but lag and say to wait for some other person to show up. I waited HOURS for this guy to not show up when he supposedly supposed to and left leaving my info so they could send it as an email (apparently paper isn't secure??????????) because the original was either never sent or put into my spam and I walked away with only my cash receipt for the downpayment. Awful customer service, car is great but wow awful awful experience with them. It's been an entire day, I've got my car serviced and I still haven't received my contract and warranty info. read more

Buyer beware for anyone buying from out of state. This dealer (Swickard brand dealers) are friendly at first, but once they take payment and you have an issue they simply DO NOT CARE. Had multiple problems with transportation of my purchased vehicle and the trade. Problems with missing components on the vehicle, problems with the vehicle condition not being 100% of their advertising and them deliberately hiding minor damage. Delays in their communication. Delays in my trade payoff being done on time, resulting in issues with my lender. The list goes on. They just simply do not care and will not do anything to help resolve. Even escalated to the owner principle and their "customer experience" inbox. All they said was that the GM would contact me to resolve but of course they never did, because, you guess it - THEY DO NOT CARE. It's almost like they go out of their way to make the buying experience miserable. Just avoid and buy at a quality dealership that's not scammy. read more