Dropped by this Brea Mall Oakley location to return a pair of sunglasses I ordered online, that did t fit me well. As I walked in, I was greeted by Cesar and asked how my day was going not "how can I help you", which I thought was really cool. Cesar was able to help me with my online return, and even gave me a little history lesson on the sunglasses. He let me know they were a reimagined pair of the very 1st Oakley sunglasses ever made. The very 1st model from Oakley. After I knew this, I was sad that they didn't fit as Cesar said gave me great insight to some limited edition legacy sunglasses made by Oakley. My many thanks to Cesar for the great interaction at Oakley Brea. He was professional, knowledgeable, and provided excellent customer service. Something you don't see this day and age. 5-Stars for this Oakley location, with great people like Cesar making the company proud. read more

Oakley - MUZM Eyeshade - Eyewear & Opticians Near Me - Brea, California

Got my first pair of Oakleys from here. Thank you to Christian for the best service, he was super kind, enthusiastic, and helped me decide between getting the Sphaeras vs the Radar EV Path. I will definitely be back here anytime I need another pair! They have an amazing selection and value is standard. read more

As the indecisive person that I am, I can confidently say Sergio was the best worker there. I went into Oakley not really knowing what style I wanted, and Sergio was patient the entire time. He didn't rush me, didn't pressure me, and actually took the time to explain the differences between the frames and lenses so I could make the right decision. What stood out most was how knowledgeable he was. He answered all my questions clearly and made sure I understood what I was paying for. You can tell he genuinely cares about helping customers rather than just making a sale. Customer service like that is rare these days. If you're going to Oakley, ask for Sergio -- he'll take care of you. read more

I called up for some help regarding my sunglasses that had some damage to it. I spoke to a guy named Sergio and he was beyond helpful! He really talked me through my options and was thinking of everything I can do to order any damaged parts. I highly recommend this store! Their staff really goes above and beyond and tries to build relationship relationships with their customers! read more

I came in to Oakley and was helped by Cesar. He had an enthusiastic attitude not only with myself, but with all the customers that were in the store. He was extremely helpful and made sure I left the store satisfied. His hard work should not be overlooked, and definitely deserves a raise for his professionalism. read more

Had an unsatisfactory experience with store manager Jeremy Bullard. Attempted returning a pair of $250 sunglasses that were bought over Father's Day weekend only to hear that my return couldn't be completed due to an apparent scratch on the lenses. Unless I was sold damaged goods there is no reason the sunglasses would have a scratch on the lenses. Only had the glasses for 3 days! The only time they were out of the package was when they were shown to me in store. It is ridiculous how I was only offered an exchange of goods as opposed to a refund. He also damaged the box containing the sunglasses when re-packaging. Very unprofessional. read more

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Came to the Oakley store to swap out my lenses for my OAKLEY SUTRAS. I was approached by Christian and he was very helpful with assisting me in finding new lenses. Also swapped them out for me and shined em up for me as well. Jeremy was also EXTREMELY helpful in helping me look for other pairs of glasses. Will definitely be back if I need a new pair of Shades. read more

Oakley doesn't need any praise or review, cmon you already know... best quality in the game over multiple departments... I'm here to highlight what I thought died with GEN X young adults, SERVICE. We got an Airbnb last weekend in Palm Springs with all the homies and their wives. Saturdays are for the boys so we went golfing in 100000 degree weather. I had cheap glasses on so my eye balls still burnt. Which bring me to brea Oakley.. golf sun glassses that dad life. I was approached immediately by a young man who was basically finishing my sentences and brought a chart out because he knew what I was looking for. Spent the next 30 min while he was cleaning the display glasses that he sold me on like his life depended on it. Super pleasant and easy to talk to.. dropping shuttle hints that it's buy 1 get one half off. I forgave him for being a saints fan and bought 2 pair. His name was Michael, and he's a saints fan. Then I was met at the cash register by a young man named Mario. I got a vibe he was like the guy they call out in dealerships from a hidden lounge when you try to walk out. So I tested his closing skills and pretty much asked him why I should buy this pen. His delivery was smooth, the bullshit that was coming out of his mouth was aligning and making sense, and his closing was smooth as he wrapped up so which one do you think you should buy. Not even giving me a choice to say no. I was legitimately impressed, but being the best salesman on the planet, I did not add to my purchase. The best experience I've had in a while and it's hard to find knowledgeable, hardworking, friendly young adults these days. Oakley is a quality company and it is made possible by employees like this. Come check em out just steer clear of Mario, or bring your credit card. read more

Wow, I was extremely impressed with this Oakley store! The store was nice and roomy and had many options. The mainly had sun glasses but they also had some clothes and sports gear. They had a changing room in the back that was also very spacious. The staff were quick to help me out and they were friendly. You do have to pay for the nice quality at Oakley, that would be the only downside. Everyone should go check out this Oakley at the Brea mall! read more

Oakley - inside - Eyewear & Opticians Near Me - Brea, California

very expensive products don't last very long disappointed prices are not worth the value of the items would not purchase a brand again

I recently purchased a pair of Oakley Sutro's from another location and took them to this store because I was in the area. My lens has some sort of stain on them from the little diamond shaped sticker indicating they are prism lenses. Once in the store the associate tried to clean them and said he couldn't see it. I couldn't see it at the time either. I think it has something to do with the type of light in the store. They treated me like I was crazy and I left. Once outside I put the Glasses on and my wife said it's there and you can see it. Not a happy customer. Will not return to this store. Below is a picture of the "stain". See, I'm not Crazy Oakley employee guy. read more

Oakley - Stain on lens - Eyewear & Opticians Near Me - Brea, California

Had a good time at this Oakley. They staff was ready to help me when I wanted to try on some clothing, and the items themselves at Oakley are excellent quality, although you definitely pay for it. If you are able to afford it and like athletic wear and glasses, definitely give Oakley a chance! read more

Super helpful and friendly service when I went in today to shop for new lens this morning. Thanks again

Terrible customer service had a pair of glasses hand yo buy was approached by a young lady with an attitude she can give her man not me. She never heard of the fat tacos and she works for Oakley. So that is when she treated me like shit. Strange I was just trying to purchase other glasses what was a 500+ sale became zero. I have no time for power trippin females without product knowledge telling me there is no such thing. Sad part about it she is hired as a face not a sales person I know 200 people that would out sale her and keep returning guest. You brats now days needs to go back home and catch that whooping your parents forgot to give you. That being said went the other sun glasses spot and connected some nice shades. read more

Thank you Jake and Mario for helping pick out the perfect pair of frames with the preferred lenses. Also making the transaction process very smooth. Appreciate it read more

Jeremy, the store manager, went a step beyond for me. It is rare that great customer service still exist. I purchased some sunglasses online (Oakley website), and Jeremy was able to give me a better deal at the store. There were some issue with the return, but Jeremy took care of this immediately, and even followed up with an update email. This Oakley store is legit, and if you ever need a pair of Oakley sunglasses or Oakley apparel/items, ask for Jeremy, he will take care of you. read more

Came here needing casual sunglasses because I misplaced my pair of Oakley sunglasses. This place is located closer to the Macy side of the mall on the second floor. Walked into the store and browsed around to see which sunglasses I was going to get that day. Took about 15 min and found one I thought was pretty much what I was looking for. Except, I had to do some customization because I didn't like the current colors on them. They had some shiny grey O's on the side and I changed them to black. After I got my sunglasses customized, they got washed in the fancy washing machine for glasses. Overall, I'm content with what I got. Customization cost an additional $20. read more

Oakley - Eyewear & Opticians Near Me - Brea, California

Andrew A. was so helpful in making my decision as to which backpack to purchase for my husband. He was very friendly and patient! Moe, was kind enough to fix my Oakley glasses! Both men showed exceptional service and made my buying experience wonderful. I will definitely be purchasing all my Oakley gear here! Thanks again guys! read more

Oakley - Andrew and Moe demonstrating the quality and putting their products to the test! - Eyewear & Opticians Near Me - Brea, California

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I put in an online order for an Oakley-branded facemask on 11/18 to be shipped to this Oakley Store, since it was the closest one within driving distance. On 11/19, I get an email that it's been shipped. On 11/23, thinking that it already arrived, I stopped by to see if they had received it. I was told that they did not and profusely apologized. However, since the store had a few on their displays, I was tempted to pluck one and pay for it on the spot. But because I did not want to deal with the hassle of returning a product that had shipped, and because I thought the online order was at a sale price, I left empty-handed. On 11/25, out of sheer curiosity I went back to my email and saw that there was a tracking link, so I clicked it. According to the USPS.com's tracking service, USPS attempted delivery to the store on 11/23, received a return to sender request (probably made by the store - who else?) on 11/24, sent it on its way back to Oakley's facility in Georgia on 11/25, and delivered it back to Oakley's facility in Georgia on 11/30. It's 12/2 as I write this review, so basically 14 days have passed by, and obviously this Oakley Store still has not received the facemask I ordered. may have to keep having things shipped to this store for my future orders, but I hope that someone at this store (or at corporate or whoever else from wherever else that reads this review) owns up to this extraordinary failure to fulfill a simple, inexpensive online order. read more

I went in looking for a new pair of sunglasses for my bf. As soon as I walked in Pablo offered to help me choose the right glasses! Was in and out within 10 minutes. Great customer service ! read more

Awesome store. Jeremy helped me find some lens of pair of sunglasses that were no longer in production. He helped me install it and was overall a pleasure to deal with. Highly recommend this store for your Oakley needs. read more

The girl that work there today was pathetic and useless. Brought my brand new Oakley's in due to a manufactures defect on the plastic sleeve of the sunglass arm and she said I had to go online and do a warranty repair there and couldn't exchange it in the store, WTF? I don't Think that was the store policy because I've done exchanges before, my opinion is she was just lazy even though there was zero other customers in the store! read more

Greeted as I walked in and received end to end customer service. The salesgirl showed me the custom options, but once I settled on the gascan frames she brought out all frame colors and lense options to make it easy to decide which I preferred. I came in with my 3 year old, but she was very understanding and didn't let his hyper activity phase the sale. The sales process was so seamless that I decided to add in a carbon fiber case to the transaction. read more

Newly opened Oakley store in the Brea mall!!! Has a good selection of items and really good service! Met two of the workers, Adam and Justin who were very nice and helpful. There's a pretty good selection of sunglasses for both men and women to try on akin with different types of clothing and accessories. A great store to browse around if you are a fan of Oakley products like I am! Located near GameStop in the center of the mall. Have fun looking stylish! read more

The Tie Breaker sunglass fits great, but Oakley refuses to make any other colored lens but grey for this sunglass. There are NO options for lens colors. After my cataract surgery, green lens are best for my eyes and Oakley. After visiting Maui Jim sunglasses you have many options. Unhappy with Oakley in Sedona read more

This review is not about Oakley products, since people reading this know the quality of them. This review is about the kind of service I received from this particular Oakley location. So, after getting my prescription glasses from another Oakley location I decided to get my son and my daughter Oakley glasses too. I came to the Brea location as it is much closer to my house, I called and made an appointment with Jacob., Little did I know I was going to get help from one of Oakley's best employees. Jacob is one of the most helpful, knowledgeable employees I have encountered in my life! And I mean from every single store I have ever purchased something. He is definitely there in the top five. He will make sure you leave the store satisfied with your purchase and goes out of his way to make sure you are satisfied. I hate when I go to a store and my kids are placing an order or asking a question and they get totally ignored or the employee would answer me or ask me additional questions. I always tell them "they are the ones asking you the questions, not me." I would understand if your kid is a toddler, but mine are 11 and 13; perfectly capable of asking questions. Jacob treated them like people since the first second they walked in the store. He asked them the questions and showed them frames that he knew they would like based on his conversation with them. That alone earned points in my book. If there was anything he needed to tell us he made sure he would address my wife and I,. All I have to say is that after my experience with Jacob I will make all my Oakley purchases from this location, Do yourself a favor, if you need prescription glasses go visit Jacob. You wont regret it, Service doesn't get better than this. read more

I was here about three weeks ago... Great service! yet has not enough sizes on most shirt designs...I love Oakley sunglasses! read more

Oakley - Eyewear & Opticians Near Me - Brea, California

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I got the best customer service today. The store representative on duty assisted me with my sunglasses and getting the best fit out of them. They were very helpful and made sure everything was perfect. I really appreciate it. read more

I bought a pair of wraparound sunnies @this store back in the day when they featured Ducati-branded customization. Today I popped in merely to purchase a micro-bag. 'Was greeted very pleasantly by both ladies in attendance, one of whom was the store manager, Teresa. Teresa immediately directed me to the bags & cases section. However, when I mentioned I preferred a plain, black bag, Teresa promptly gave me two bags -- for free! What can I say? Excellent service rendered with alacrity!! read more

Im glad to see Oakley store in brea mall i just bought my first pitbull eyewear i love the mattblack color and the style fits perfectly ill be back to buy more stuff from them. read more

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I came in to purchase RX sunglasses for my hubby as a bday gift. Jacob was super informative and told me the "special" which so happened to save me 30%!!! He was very helpful in proving optician's info - I couldn't be happier with the professionalism I experienced today! I'll be back to see Jacob again. read more

I went to the Oakley store looking for a pair of eyeglasses I was greeted right away by staff. A gentleman by the name Trevor helped me and showed me all the different eye glasses they had even the ones not displayed. If you go to the Oakley store in Brea mall look for Travor he will take care you. read more

I was there last nite 11/19 around 6 pm . There were 2 young men who are so helpful Very courteous and know what the product they are selling in the store I am very impressed cuz aside from being nice. They are happy people and willing to provide excellent service Need to hire people like them so more people go to the store . read more

Store was not very busy. At first I felt like the employees were not very helpful but eventually Hannah came and assisted me in purchasing my first pair of Oakley sunglasses. Experience was pleasant and the quality is superb. Overall great store. read more

We love Jasleen!!! She is the best! Thank you for our awesome shopping experience...we will never forget you. Makes us love Oakley so much more because of you. Thank you again Jas. read more

I would like to take this opportunity to give a great big thank you to James and Anabell at the Oakley store in Brea. Unfortunately one of my lenses came off automatically when I was away at a trip and fell in the ocean. So these glasses were new so I wanted the lens replaced. At first I didn't get any help from a location that shall remain nameless. Dealing with customer service and they gave me an offer at half price. Before I would do that I went to the Brea mall to see if I can just buy lenses. Already informed that these particular lenses may not be available. Not only was a pair found but I got a great bargain. James and Anabell were beyond helpful. I was happy. Wearing my new shades again. So people please go see James and Anabell for all your Oakley needs. Thank u again James and Anabell. read more

Great place to buy some sunglasses. Love the designs and colors as well as the styles they have. I found out they don't just make sunglasses but goggles and other types of sports gear too. If you are looking for just some glasses to keep the sun out of your eyes I would say go here. Their customer service is very friendly too. I would definitely recommend shopping here for anyone who likes their products. read more

LOVE this place. At first I was annoyed because they closed down the accesories shop that was in their spot but once I went in and saw all of their cute workout clothes and sunglasses, I forgave them. I bought a pair of their Commit shades for when I work out in the park on Saturdays. They are supposed to be the best at blocking out all the harmful rays. We shall see.... read more

Hey ya'll, James and Justin are the tag team champions of Oakley!!! Both went above and beyond in being able to answer any questions I had on any products, due to their own personal experience in separate products, I was amazed! In the glasses department James taught me a several things about different pairs of glasses that I did not know about especially with customization. James presented the best pair possible to be able to customize with color and fit and at the same time be able to adapt to any environment whether I'm at a job site, hiking in nature or going to a nice beach front diner. This one pair has so many accessories. Justin, in regards with Oakley's new kick ass boot, demonstrated to me that it's made with military based fabric that's durable and comfortable, plus they look BEAST. James and Justin are your go to guys at Oakley of Brea from my personal experience! They will assist you diligently without pressuring you to purchase the item, they simply inform you about the product the best they can and YOU DECIDE!!! I'll definitely be back! Good looking out, fellas!!! read more

Good service Donnie really helped me get the pair of sunglasses I want. Not only was he handsome but extremely helpful