I don't normally go on yelp to write bad reviews--really, look at my reviews and I only come on here when a store or restaurant has given me excellent service. But I felt compelled to write a review for this Oakley location due to the sheer audacity of the workers there. I placed an online order in the late morning around 11:45 (according to my confirmation e-mail) and went to Citadel and arrived at the store a little bit before 4:00 PM to pick it up. It was a simple order; not even an actual pair of sunglasses, just a replacement lens for a pair that my boyfriend already had. Only ONE item--ordered FOUR hours before. Prior to walking into the store, I checked my e-mail inbox for the ready for pick up e-mail, but didn't see anything. I have been having issues with my inbox as of late, so I assumed it just got lost somewhere and I couldn't find it. I walk into the store and there are about 4-5 workers standing around doing nothing, which is fair as there was no other customers in the store but me and a family of 3. I go up to a worker and told him that I was there to pick up my order that I placed online for store pickup. He took my name and headed to the back to find it. Upon coming back, he said that he didn't see anything back there with my name on it, and asked if I had gotten a ready for pickup e-mail. I said I wasn't sure since I had issues with my e-mail, but that I had my official order confirmation with me. He went to talk to another lady worker to help me with, again, my ONE item order. The lady comes back and she says "I have your item" and in a really rude, condescending tone says "usually you're supposed to WAIT until you receive a ready for pick up e-mail, but I'll go ahead and take care of this now for you." So... you're telling me that in the FOUR hours since I placed my order, none of your 4-5 workers could put my ONE item into a bag and have it ready for pickup?? It wasn't even an actual pair of sunglasses! I have done order pickups at actual grocery stores for 20+ items of groceries that have been ready for pick up faster than this. And you have the audacity to be a b**** to me about coming in to pick my order up without the e-mail? Ridiculous, absolutely ridiculous. For anyone reading this review, do yourselves a favor and get your Oakleys from another location. I recommend the one at Irvine Spectrum, they have been really kind to me in the past. read more

Not helpful & no stock... I got my prescription glasses at this location 8 months ago and broke the frame. They wanted to sell me the expo model at brand new price. Sales girl gave me a stupid fake smile sorry not sorry kinda smile... I guess I will take my business elsewhere and won't be getting my custom shades from them at this point either... read more

The store management would rather loose a sale that to honor online pricing. The Oakley contact feature ( website) asks you to contact them to come to a resolution and does nothing to help. Rather sending it right back to the store that did nothing. So don't expect help if you have a problem !!!! read more

I was helped by Steve at this location. He was amazing and extremely helpful. Super attentive individual. I will definitely be returning to this location. read more

To have a store employee (male) tell my dad a potential customer "you're going to contaminate me" "you guys are losers" for going in and requesting a pair of Raider Glasses is the most outright disrespectful event I've encountered at a store. I tried to see if he had a name tag but apparently the employees at Oakley don't, so I would prefer if store employees would treat potential customers with respect. read more

I ordered hydra glasses from oakley, green lense, green frame glasses from oakley direct and they shipped me blue and pink lenses!!!!!!~ and of course do not ever answer their phone...totally insubordinate!!! read more

Oakley - hydra glasses ordered from oakley - Eyewear & Opticians Near Me - Los Angeles, California

See all

Excellent Customer Service!!!! Associates are very knowledgeable, well trained, helpful. Victor Flores and Miranda answered all my questions regarding my Oakleys. This store have all the parts in town from Rare Lenses to Oakley Logos to Cleaners and Frames So it saved you time. Most stores have to order and wait time is longer. Thank You to Amanda Perez Laura and Valerie for hooking me up with more good deals on Oakley Merchandise like T shirts Shirts Hats Sunglass etc. Big Sale goin on %50 sale they also hook first responders %35. read more

See all

i went there seeking help and answers with their prescription glasses. The optometrist at the front desk was helpful and professional in providing good customer service. read more

2-22-23 Best costumer arrive rep Leah made sure I was feeling comfortable with my purchase and gave me other options on similar shades I was looking for. Before ending my purchase made sure if I wanted to add protection plan on my Sutro Glasses and ended up buying them thank you made the right purchase read more

I recommend this store not only for the good quality of Oakley products they had, but do to the excellent customer service I received by one of the Oakley representatives by the name of Leah. She was really helpful with me and assisted me in looking for an item that I was looking for. She was very kind and patient with me and was never at any time rude or pushy with me. I was going to end up buying a pair of sunglasses due to the fact mine were broken and I had brought them. Instead of spending $149 she ended up fixing the ones I had brought in within minutes of looking at them. Now that's what I call excellent customer service. read more

I came to return a pair of glasses that I didn't like. I wore them once and I didn't like them. Came to return them and the guy literally inspected the glasses for 5 min and said can't return has a scruff on them it wasn't even noticeable something small. He than said he could return for only store credit. . I asked him if I could get the contract number to customer service. He said yeah let me find it. He couldn't find it so I just walked away. This place is a joke. Horrible customer service. Go to sunglass hunt way better service. read more

Mandy & Gary are so freaking amazing & always so nice.. thank you guys for always making me feel so welcomed. I don't mind the drive because of them. Thank you for helping me find the perfect gift. You guys are the best hope to see you guys soon. !! Keep having that positive attitude! read more

I just want to give a shout out to both staff members that assisted me today. I had to exchange an item and they were very patient and helpful with finding what I needed. No fuss or hassle and great customer service! Oakley trains their employees very well! read more

Great customer service provided by Mandy who helped me with my return and exchange for new pair of Oakley's. Walked away with 2 pairs of sunglasses instead of one for almost the same price of my return, because of the in-store offers. Thank you Mandy for taking care of us, great customer service goes a long way. Will definitely be back in the next few weeks for another pair! read more

I received great service from James. Since the moment I walked in he acknowledged & greeted me. He made me feel welcome and answered all of my questions. Definitely going to come back to this location I had a great experience. Thank you James! read more

Today i got best Deal First got $49 second 50% Off and i ask about my Oakley Sunglasses is kind of loose already Suddenly I'll tell you what.. the guy name Victor make my Holiday Brighter.. Man He Replace Brand New Sunglasses The Whole thing Change.. i Never got treat that Way Ever.. anyone. God Bless this guy Name Victor.. Thanks Victor.. read more

I'm writing this review from overseas! Mandy and Isabella were such a delight I had to leave a review. We had a redeye flight and we couldn't find the sunglasses we were looking for until Mandy and Isabella walked us through the options and got us exactly what we needed. We've been hiking for a few days and got exactly what we needed. Professionalism and creativity left us happy campers while on an adventure with friends. read more

Great store!! Had the best experience. Now I know more about Oakley sunglasses!! Their impact test, one word, WOW!!!! Definitely will be coming back here, great staff and very knowledgeable. thank you!! read more

So I was considering getting running glasses for awhile m, but I didn't know where to start. I stopped at Oakley were I was immediately greeted by Tenaya (the manager) I told her what I was looking for and she explained the different types of sports glasses and their parts. I didn't even know what a sock, pitch or path was and she was so patient with me as I tried to understand. I ended up buying two pair of glasses and she even helped me customize a pair! She has great customer service skills and is so sweet and helpful! If you shop here make sure Tenaya helps you! read more

If you are looking for a great pair of glasses at a low cost and wonderful customer service, stop by and ask for Rudy! Rudy has the best customer service and will answer any questions you may need to be answered. Also ask for Brian he also has great customer service. read more

Didn't know they had a location here, I just happened to come shopping and saw that there's a store here. Came in to look and walked about with a new pair of sunnys!! Great choices and friendly staff, thank you!!! read more