My favorite Warby location for many reasons, but today because of Alex. She miraculously and so kindly fixed my broken glasses. Incredibly helpful and sweet to say the least! Cannot wait to come back when it's time for a new pair. read more

My husband and I came in to purchase three pairs of glasses. Two prescription pairs and one pair of sunglasses. Sylvia was the sales associate who helped us, and she was truly wonderful. She was extremely professional, thorough, patient, and kind throughout the entire process. She took the time to explain our options clearly, made sure everything was correct with our prescriptions, and made the whole experience feel easy and enjoyable. Excellent customer service all around. Thank you, Sylvia! read more

Excellent in every way! The doctor who did the examination of my eyes, (first name "Char"), was professional, thorough, and very pleasant to work with. My prescription is a bit complicated and she did a great job. The two opticians who worked with me to select frames and then have the glasses made, Vanessa and Alex, were also wonderful. Great customer service, a very wide selection of frames, and reasonable prices. Five Stars! read more

I'm a huge fan of WP and I always need my glasses adjusted and cleaned. They are happy to do it at any location including this beautiful store in Silverlake. Everyone is so happy to be here and I picked out another pair of sunglasses which will be delivered to my house in a few weeks. They send emails to update you on when to expect your new glasses. It's a great chain and very reasonably priced! read more

Warby Parker Silver Lake - Pretty store - Optometrists Near Me - Los Angeles, California

I have left a message of extremely satisfied with this store- 1- Top for cleanliness - 2 + 3-. Professional and personalized service 4. No rushing me for a quick decision 5. Actively listened to me 6. Extended same courtesies to other customers 7. Asked me if I wanted water ( I am 72 yrs old) and provided me a glass - I am extremely satisfied and will not hesitant to refer this Silverlake location to anyone looking for a quality product & services - In the store my greater and eyewear guide was- KAT | My Optometrist-MIKE - Cert. Store Leader- Ms Vanessa Rodgrique - yours truly, Rick Feldman read more

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My boyfriend and I went into WP in Silver Lake to get him a pair of glasses. We went in with his prescription and insurance info - Brennan helped us to make sure his insurance was covered etc. but more importantly he really helped my boyfriend pick a good pair of glasses. He went above and beyond suggesting different styles until my boyfriend was really excited about a pair. Additional shout out to the another guy (didn't grab his name) that works there that was also giving input and helping out. Overall, really good experience. We received his new glasses exactly a week later and they're great! Will be back :) read more

Absolutely my favorite place and staff! Dr Alex and Connett were AMAZING!!!! They did such a great job on my daughters glasses!! The price GREAT! The STAFF GREAT!!!!!! Everything about this place was AMAZING!! Dr. Alex performed a true miracle for us to be in and out!! Forever thankful and will always refer them to all of our friends and families! read more

I've always loved Warby Parker for my sunglasses but had to write a review today to comment on the excellent service from Sylvia. She tightened both of my sunglasses and re-shaped them (which I didn't even know was possible). Then she cleaned them and gave me a glasses case, as I always lose them. No money exchanged hands -- it's just the kind of service Warby Parker (and Sylvia!) give you. Will be back. read more

Vanessa was incredibly helpful. It was my first time getting contacts and took forever for me to get the hang of it, but she was super informative and couldn't have done it without her! Highly recommend read more

(Shopped 08/12/21 TH @4:00pm & Delivered 08/25/20 WE @ 5:00pm): Who was this Warby Parker... and how did you make buying eyeglasses so damn easy and inexpensive!? Because of a cute loveable Scottish Terrier puppy who got too rambunctious, I unfortunately found myself at Warby Parker's Silver Lake location in search of a new pair of eyeglasses. I've owned the same pair of eyeglasses with the same prescription for about 15 years, but all good things must come to an end, right!? I'd heard about this company before and their philanthropic deed of donating a pair of glasses for every pair that is sold; plus, two friends have dealt with them and praised how they did business, so that all sounded wonderful to me. Were all the positive vibes accurate for my first new pair of eyeglasses in years!? PURCHASE Hardy Medium Jet Black Frame w/Single Vision High-Index Lens ($125.00): The replacement eyeglass pair I chose was nearly identical to the one that was broken and a very typical style for my culture and nationality. As I jokingly thought to myself, "I want my Asianness back!" It was a comfortable light fit, and the polycarbonate lenses weren't as thick as my prescription would dictate. Plus, the lenses also came with a nice anti-glare and scratch-resistant coating. Now, to be completely honest with you, maybe because I was tied to my broken eyeglasses for so long and it was a designer pair with a few noticeable comfort elements that no Warby Parker frames style had (e.g. general weight, nose pads, spring hinges), the frame itself felt cheaply made (they were made in China), at times it would slightly slide down my nose, and having worn them for over two weeks now there was an ever slight expansion around the temple area. Personally, I knew these factors would potentially come into play and still made the purchase, so once you got past those "issues" it's been a successful transition https://www.yelp.com/user_local_photos?select=lZr4RtJqSXJ3AppTSIsVgA&userid=8jVT2inwc8GIQ6sH2UG9Vw. SERVICE On both occasions, I was helped by the same friendly young eyeglass-wearing man who was nothing short of helpful, informative, and patient. Honestly, I went in only to buy a new frame and have my optometrist friend insert my prescription, but when he said the price included everything my jaw immediately dropped! Sorry friend... this price and service was hard to beat. The whole experience from selecting a pair to eventually picking them up a couple weeks later (I received an email) was completely seamless and easy. They also had an online service where you were able to select several frames, they would ship them to you, pick the one you liked, and send everything back - bam! One of the best customer service experiences ever - thanks! PARKING (Varied; N/A in this instance) Either you parked and paid a meter along the main drag of Sunset Blvd., secured yourself an expensive private lot spot, or you lived in the neighborhood like me and walked it. If you're familiar with the Silver Lake area especially the Sunset Junction you knew about the horrible parking situation. ATMOSPHERE, DÉCOR, AMBIENCE What was once the longtime Sunset Junction Coffee Shop and then a short-lived diner, the medium-sized layout was done to maximize every possible square footage for a comfortable experience with walls that showcased all the various frame styles. I loved the artfully-done whimsical walls https://www.yelp.com/user_local_photos?select=q0Bncyn2SlRmlJnY_bicaA&userid=8jVT2inwc8GIQ6sH2UG9Vw that reminded me of The Beatles' "Yellow Submarine" film. Plenty of natural light came through the large glass windows and doors while a tone of track electric ceiling lights filled the rest https://www.yelp.com/user_local_photos?select=HO1A63rAPYXLpId83KJpzA&userid=8jVT2inwc8GIQ6sH2UG9Vw. There were no TVs but believed music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Silver Lake's Warby Parker location was a fun and painless time and would consider them again for future eyeglass needs. Sure, I felt the frames were on the lower quality spectrum, but the total price and service more than made up for that. Certainly, I hoped to get another 15 years out of this frame but we'll see since so many things are sadly made to be disposable (not to say these are, but when a decent microwave costs the same and lasts barely five years I wouldn't be holding my breath). And, you were able to track the delivery process from start to finish with free shipping to your address or to the store (I did the latter). I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $125.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS read more

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Stay away. Very unprofessional. I had an appointment today and I was made to wait and then turned away saying I was late when I was on time. Go to a real optometrist office, save your time and money. The staff is also super untrained and they have a million people standing around doing what looks like nothing. read more

I had an appointment, showed up 10 mins early. They had me sit and wait, then let a walk-in see the doctor before me. I had to wait 40 minutes to see the doctor. The doctor rushed me and kept trying to upsell me. When I got my glasses, they are too blurry to see through. Waste of time and money. The people on the sales floor are kind and doing their best. read more

I came in here to return a pair of glasses that I didn't like. They had these great blue spots in the frames, but not enough of them on one side and too many on the other side, so back they went. William did a great job of helping me choose a replacement pair and was very patient. I ended up with a lavender/gray pair and they are great. Easy peasy! read more

The location on Sunset Blvd in Silverlake always looks clean, bright, inviting, with plenty of options. I wanted to order my glasses here. Great selection! Decent prices! But I ended up at my old spot because they process my insurance for me. From what I read, Warby Parker may have you pay upfront, then give you receipts to request your refund from insurance. read more

I went in with my prescription, tried on a few pairs, and a nice CS rep helped me. Seemed like a great experience. Then two weeks passed... no glasses in the mail. When I looked, there was no charge on my account and I couldn't find any email receipt. So... basically, it was as if I'd never gone there. The order never got processed or sent - apparently. I tried to call the location to talk to the guy that helped me - but was rerouted to an international customer service line that was garbage. English was terrible and CS phone rep was less than helpful. just wasted my time and no resolution. and I'm unable to get a hold of the people in the store or anyone with reasonably communication skills. Sadly, very bad experience overall. UPDATE: the store did call me and we did find the charge and the glasses were stuck in my jammed mailbox, so I got them. but so far they are larger than I think i ordered and crooked and they hurt my eyes, but they have an easy 30 day money back return policy - so they said they would replace them or upgrade them if I wanted to. read more

The staff at this location are so helpful and kind. A special thank you and shout out to Sylvia who is absolutely lovely and gracious. Thank you for going above and beyond to help someone in need. read more

Thoughtful, knowledgeable staff. Grateful for engagement and quality of service. Extends to the entire staff. Thank you. read more

I've been wearing glasses for over 20 years now and I've been wearing Warby Parker glasses on and off for 8 years. They have an excellent selection of frames for a very reasonable price. Don't let the low price fool you though, these frames are as durable as what you would find for 2 or 3x the price. I've also found Warby Parker glasses to be very comfortable. Now to get to their actual stores. I went in here the other day because one of the legs on my glasses had come loose. To be fair I've had them for over two years so it is not surprising. The very friendly optician took my glasses, cleaned them, replaced the screws, replaced the nose pads, and made them feel like a brand new pair. Their customer service is excellent. They have a one year warranty on lenses which comes in handy if you do a lot of biking and rock climbing and end up knocking them off and scratching the hell out of them. read more

Buyer beware. I went in to get my first set of glasses in decades. I was issued a prescription. The frames were more than I wanted to spend but I did it anyway because of pressure from the saleswoman. I got the glasses and they actually made my vision worse. I let the store know and they encouraged me to try them for a few more weeks. I did so and then when I let them know the prescription wasn't working, they said I would have to pay for new lenses because I had waited too long to make a new appointment. They TOLD me to wait and then pulled a switch and thought they could charge me again. I feel violated by the saleswoman and the doctor at this location. Vision is so important and it was hard for me to make this appointment in the first place. Now I feel like a schmuck for trusting these people who are running a scam. I have useless glasses and I can't afford new ones until next year. So disappointing and degrading. Never again. read more

Best customer service I have ever experienced especially after having a horrible start to a Friday. I went in for an eye exam and purchased contact lenses as this was my first time. My personal attention to detail and my satisfaction were by far the best experience that I have ever had when purchasing eyeglasses and contacts. The team was exceptional and helped me make the right decision and even provided me with a brief tutorial on how to put on and take off my contacts properly. Maddie, in Customer Service, was extraordinary as she answered all my questions and made it whole experience from beginning to end very comfortable. She was a rockstar and I was happy with my order. This experience has made me a lifelong client of Warby Parker. Thanks again Warby Parker Silver Lake! read more

Had the BEST TIME ever at this Warby Parker location, and definitely because of the people. My optometry appointment with Dr. Chung was the most pleasant, efficient, and easy time I have ever had getting my eyes examined. She answered my questions and educated me without a hint of condescension. I loved her honesty and humor. And Maryanne was one of the best salespersons I have seriously ever met. I appreciated her patience, feedback, encouragement, and transparency. You wouldn't think that vision care and shopping for glasses and sunglasses would be such a fun experience, but the staff who was working that day just killed it. It was the kind of customer service that makes you loyal to the store and to the brand. I wish I could give ten stars. :) read more

5 stars for Dr. Hsu. She was the most welcoming Optometrist I've seen, and explained everything clearly. She did a quick exam without making it feel rushed, and I'm confident in my new prescription. read more

I walked in made an appointment for the following day to have an exam. When I returned the people working were all helping someone, so i sat down to wait my turn. Waited maybe 10min for them to finish up. Just as the lady at the counter was finishing up with her customer another walked in the door and straight to the counter. The salesperson and the optometrist, who I thought was a customer also waiting, greets him and asks how THEY! can help, he replays blah blah blah Point being nobody ever acknowledges that im even in the store. read more

This location is just absolutely TERRIBLE. I've been in a few times the past month to determine what frames I want to purchase and every employee I've had the displeasure of talking to, which is several, has an incredibly standoffish and pretentious attitude like how dare you enter their store and bother them. I thought I just got a couple bad apples but nope. Skip this place and go to the location in Glendale... where they're actually kind and helpful. It's so bad I almost said something when I walked out - to drive straight to the Glendale store. read more

Warby Parker (est. 2010) was founded with a wild spirit that offer designer eyewear at an affordable price. Furthermore, they give back to those in need of eye wear with their buy a pair, give a pair program. And because of that reason WP has been my brand since 2010. I was elated to hear they expanded to LA metro area. This store in Silverlake opened in 2019 and is spacious and well organized. Glasses are very stylish and robust. I bought two frame glasses, Haskell and Roosevelt. The Roosevelt in black matte is a large square masculine frame with a keyhole bridge while the Haskell is a good-looking round crystal frame with slim temple arms and a keyhole bridge. Staff were very accommodating, amiable and professional. Similarly, they judiciously implement health covid protocol. Prices were affordable. Street metered parking only. Overall, I highly recommend this WP location for all your glasses/prescription eyeglasses need. read more

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While the optometrist was wonderful, The staff in the front were unhelpful and, at a point, insulting. After my optometrist visit three weeks ago I was told the pair of glasses I wear was now retired however if I could find an unused version in usable condition they would be able to fill that with the new prescription. I went in today with an unused pair and they told me that although we all agree the glasses were in usable condition that it would be "impossible" for them to place my updated prescription in them. I asked if I could use my current glasses and they said again it would be impossible for Warby to add lenses; according to them, their lab doesn't have that kind of technology. I immediately called Warby directly and they said they have a pilot program that addresses this exact issue and apologized for the words & actions of the Silverlake store staff. I then called the Glendale store and explained bringing in an unused pair to get fitted with the new prescription and they said there should be zero issue. I'm still trying to wrap my head around why the employees in the Silverlake store said it was impossible but, lesson learned, there are better locations to visit with kinder staff. read more

back again! my blind ah stepped on my glasses bc i couldn't see where they were. i thought it was over for me until connitt and marielle (hope i'm spelling these names correctly) got me so right. they fixed a once warped and smushed pair of glasses and now i can see again. they work miracles and i am blessed to have been helped by them. love this place i'd live here if i could read more

We came here to fulfill our optometrist prescriptions and get some stylish lenses ;-) My partner had some Warby's in the past and we were due for a new pair so we dropped by on a weekday evening. The shop was expectedly empty and the shop associates were friendly and knowledgeable when prompted and otherwise hands off when we wanted to casually browse; ideal customer service :-). The associates were accessible and I appreciated that we had queer non-binary representation --nice Warby! We ended up getting a nice bargain as they had a promotion wc was a welcome surprise. Parking is rather tricky in this area as it's on a popular street and drivers seem to be very hasty so prep ahead. The associate forgot to include our itemized receipt for insurance (to be fair I was rather chatty and distracted them to check at the end of POS lol) but I was able to call customer service and they emailed right away. Well done! read more

On Feb 28th, I got some readers with blue-light blocker lens and am happy. I popped in today to get the handles adjusted for a snugger fit; it was quick and easy. Good customer service both in-store and via email. Thanks! read more

I went into Warby Parker to get some new glasses which are terrific, but the story I want to tell you about concerns my old glasses. There is are young man there, David Ramirez, to whom I complained that my old glasses had gotten a bit scrunched after I sat on them. He cheerfully offered to fix them, and to my utte amazement after about 15 minutes of serious work they were as good as new! Now he knew I was there buying new glasses but he still had enough interest in craftsmanship to fix my current problem. What a terrific store! read more

I really want to like the Warby Parker brand but getting in touch with the actual store is nearly impossible, and a 3 minute phone chat with a store employee would have answered my question....but now I'm on the phone for over 20 minutes so they could write an email to the store location...and I still wait for the reply from customer service. This is ridiculous and not the customer care they say they have. read more

This location is in a very busy area of sunset. Parking for me took 30 minutes. While I was continuing to search for parking, I notified their customer service number that I will be late because I was not aware that there is a major parking issue. When I finally parked (5 blocks away) I went in the store to find that they would not take me. So I walked another five blocks back to my car. The lady working was very nice. However, this business is a very big inconvenience. If you care about we were time is spent. :-) You choose read more

I was recommended by my optometrist to check this place out. They have very affordable prices and an excellent selection of trendy frames. My favourite style is the crystal clear frames with a pink #3 tint, very groovy Cheers read more

I walked into Warby Parker hoping to get some new contacts. I figured my prescription was probably a few months expired, but I was hoping to at least get a pair. I have finals and will be traveling for the next couple of months, so I wouldn't be able to come in for an eye appointment for at least a few months, and I obviously need to be able to see in the meantime. I thought the employees would understand, or at least offer me some workaround, but when I expressed to them that I wouldn't be able to come in for a few months and asked for at least a single pair of contacts, I was met with a swift no and a super weird comparison that giving me contacts with an expired prescription was like giving me drugs without a doctor's prescription??? Honestly, when the employee said that to me I had to try not to laugh out loud because it felt so extreme. There was no solution. No alternative option. She just kinda stared at me and then I walked away. I then proceeded to reach out to Warby Parker's online customer service team through their virtual chat and lo and behold! They were able to help me in literally 5 minutes lol. The really nice customer service rep I spoke to (Robbi) told me that a.) I could get my contact prescription VIRTUALLY renewed in literally 10 minutes through their app and b.) He'd order me a new pair of contacts in the meantime since he was aware that I had to travel soon. Zero issues. I find it super bizarre that the employee I spoke to at the Silver Lake location wouldn't have offered me the virtual option to renew my contacts (especially since I told her I couldn't come in for months due to my travels) and that she couldn't offer me the same curtesy that Robbi did. Look, I totally get that prescriptions exist for a reason. When they expire, you have to get them renewed. But sometimes life happens and things come up and exceptions can be made. I worked in customer service for almost 10 years. I understand that rules are put in place for a reason, but I also understand that they can be shifted to help customers if their circumstances are unique. read more

Honestly, I don't know if I'll go anywhere else anymore. I started with a pair of sunglasses, then got my prescription glasses (after multiple failures elsewhere) and then went back to get my sunglasses with my prescription. I was coming in last minute not thinking I could be helped and also saw it seemed a little busy inside. Immediately the staff greeted me and said they'd be right with me. David was so helpful and able to get me exactly what I needed! The process was quick with all my information already in their system and I was in and out in less than 15 minutes. Buying glasses has always been a pain but Warby Parker truly makes it easier. The staff at this location was so friendly though - the customer service definitely stood out! read more

Me and my family have been purchasing glasses at warby for 10 years. I usually get exams at my normal optometrist, but i went in there without realizing that my prescription was expired. They encouraged me to have an exam there. The girl giving me the exam was not thorough and also prescribed the wrong prescription. Waited over a week for my glasses that were incorrect. Went to my optometrist and got the correct prescription and a proper eye exam. When i went back to warby they would not credit me for the eye exam. They told me to call corporate. Which also stated company policy -no refunds. Offered me a free exam next time. I would not trust their in house optometrists after that incompetent exam. I ended canceling my current 2 sets of glasses on the phone and will never give them my business again and will encourage every single person i have recommended them too. So short sighted of them to lose a long term client over $80. My family purchases 8-9 glasses a year. Such a disappointment. read more

I picked out and bought my frames in the Encinitas location but had them shipped to the Silverlake location. Both stores were helpful, extremely knowledgeable, and FUN! Plus I love my glasses! read more

This location just opened & it's in my neighborhood! I had an issue with the website, so I had to go in. Let me just tell you that, from the moment that I walked in until I left, I received excellent customer service! Richard C. helped me pick a new frame, set up my order, took my PD & offered to get a copy of my prescription (which I had but it wasn't signed by the dr)! I left feeling excited about my new glasses and knew that I was going to recommend y'all to everyone!!! read more

Love Warby Parker! I've ordered online from them for years but now am happy to visit my local spot. Currently due to COVID it's appointment only but it was easy to make an appointment and it went super quick. Dr. Rebecca Law took care of my exam and I've never had such a thoughtful and speedy experience getting my prescription updated. Rebecca made me super comfortable and got me updated on my contacts and glasses prescriptions with ease. Up front I easily snagged a couple pairs of glasses for ordering and they'll be here in a week. Thanks for the great service and making this process so seamless. read more

This particular service rep was welcoming, friendly, and informative. I believe his name was Will? He had glasses and a long hair held back. Anyway, he was very kind to my mother who does not speak English too well. He offered us options as well as extra services while answering our countless questions. We need more patient, understanding, friendly, and kind hearted people like him in this world. read more