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    Oakton Auto Service Center

    4.1 (7 reviews)

    Services - Oakton Auto Service Center

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Briar Oaks Service Center

    Briar Oaks Service Center

    3.9
    (108 reviews)

    Our warranty company recommended this location as an in-network service center, and I'm glad they…read moredid! The service advisor was so pleasant and informative. He took the time to explain everything thoroughly and in detail, and even though I'm not a "car person," I left feeling confident and fully understanding what was going on. They finished to work on our car rather quickly and she is running smoothly again. 100% would recommend!

    I came in here because I needed my alternator changed and wanted to support a local business. BIG…read moreMISTAKE. They replaced it on Thursday with a part they sourced and told me was NEW. I asked about the guarantee on it because AutoZone had lifetime warranty on their alternator. Riccardo told me their part will be 1 year or 1,000 miles which was good enough for me. On Monday, 4 days after getting my alternator changed, I drove to New Jersey. About 3.5 hours in, my car broke down on the New Jersey Turnpike. I needed 2 tow trucks, one to get off the turnpike and another to get to a repair shop. Thank god I found somewhere open on Labor day who took my car in and repaired it on Tuesday. Every test I had showed that the "new" alternator failed. I spent almost $600 at Briars service station getting my alternator replaced. I had to spend almost $900 to have it replaced in NJ again to make it back home. I took the alternator back to Briars and explained the situation. They had the part tested and said it passed the testing but either way, after a 3.5 hour drive, it failed and left me stranded 4 states over. The only way for me to get home was to have it replaced. I told them, I know you used a rebuilt alternator, that is what the NJ guy told me. Riccardo said "correct". I was told this was a NEW part, not a rebuilt part. I NEVER would have accepted that, I would have got a brand new part from AutoZone for the same price! I wish I never came here. I spent hours and days I cannot get back waiting for tow trucks and waiting for my car to repaired. Briars will not issue a refund. I am filing complaints with MVDB, Virginia Office of the AGs Division of Consumer Counsel, Fairfax County Consumer Affairs and my credit card company. Shame on you Stan and Riccardo. Response to Stan: I called for an estimate on Wednesday while I was standing in AutoZone. I did mention that I might bring my own alternator part from AutoZone but then I called back and said I would like to go ahead with the NEW part that you source which you said would be there on Thursday. All the prices were given to me by Riccardo on the phone. I took a note of it and agreed of the parts and labor for a new alternator. I had no other issues with my car apart from needing a new alternator. I had AutoZone check the battery which was fine, both before and after you installed the alternator. I was not told it was a remanufactured part at all. I was told it was NEW. Otherwise I would have got the new part from AutoZone who offered lifetime guarantee for the same price. I am not complaining about your pricing. I am complaining that I have paid for a remanufactured part and the same service within 4 days because your shop either didn't do a good job or used a bad part, leaving me stranded 4 states over! I drove back perfectly fine from NJ with the alternator they replaced there. Clearly your work was the issue. I have read many terrible yelp reviews now about your shop, I wish I saw them before coming in. What a terrible repair shop and customer service.

    Sunoco

    Sunoco

    3.3
    (60 reviews)

    We've used them for vehicle repairs for years. Professional, friendly mechanics with integrity…read more Most recent experience: had my minivan towed there for what I feared was a serious & EXPENSIVE transmission problem. They added some fluids and the van was good to go. I greatly appreciate their expertise AND their honesty.

    I chose this service station to install four new tires because they were recommended by Tire Rack,…read morewere convenient to my house (I have bought gas and paid for inspections often from them), and for the attractive installation price they listed on Tire Rack ($182). The service representative was friendly, and I booked a two hour slot to have the tires installed. All went well until the bill arrived and with a price well north of $400. When I questioned that total and pointed to the TireRack order email, the staff tried to gaslight me and claimed they don't make contracts with TireRack and are allowed to change the price anyway, pointing a finger at the "if order changes" clause from my Tire Rack email. The mechanic told me that I should have called beforehand (I had) and confirmed the install price (I hadn't, because it was stated in the Tire Rack order email), and that they weren't making money on the install (not my problem, and $91/hour seems in line with the work). The facts are that the order hadn't changed, and I was quoted $182 for installing four tires. Oakton Auto Service Center (associated with Chahel Automotive) is greedy and dishonest. You should take your business elsewhere. I know I will be.

    Oakton Auto Service Center - servicestations - Updated July 2026

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