Stay away from this business at all costs. This mechanic and especially the owners Emile and Jesse are two of the worse crooks I ever met, I was given their information from the Executive of Mercedes Benz Dealership because I own 2 Mercedes and I am a second generation Mercedes owner only drove Mercedes my whole life. One of the cars is a 2011 the second is a 2025. I needed work on the 2011 and the Executive from Mercedes Benz referred to them as it is an older car and to get it done faster rather than wait for an appointment so listen to this: Emile and Jesse tried to charge me $271/ hour for labor only when the dealership charges almost half that per hour and gives the dealership gives 2 years 24,000 miles on parts and labor, Emile and Jesse only gives warranty on labor. When I tried to understand why does Emile feels that labor is $271/hour and twice the Meecedes Dealership who by the way have certified Mercedes Engineers not like Emile's shop he insulted me calling me cheap and that it is his house and he can do whatever he wants even if it means price gauging customers because at the end of the day money is the only thing that matters to him. Stay away from this guy, he is does not care about you as a customer and frankly logically why would anyone pay twice the amount they would pay at the Manufacturer Dealership, oh and on top of it Emile was fired from Mercedes Benz of Arlington and I honestly WONDER WHY just seeing his ethics from what I wrote here. I wanted to add the Mercedes dealership felt so bad for recommending Emile that not only is Mercedes Benz performing the repair at half the cost but also giving me a loaner for free for the 30 days for the time I have to wait for the appointment and repair! read more

These guys are the absolute best! The level of craftsmanship, customer service and attention to detail they apply to each job is unparalleled in today's market. I have been a customer since 2009, and I can honestly say they just keep getting better! read more

Great service, pricing seems good and trustworthy. I appreciate Emil spending time with me and talking me through things and giving me pointers. Excellent level of service overall, and I don't need to second guess what I'm being billed for. read more

Quick service, very professional.They know how to treat a customer.Very honest people.Emile and Greta pretty awesome people.

This place is amazing! Super professional work and one time. Emile and the staffs were very friendly and worked on installing a complex OEM AMG brake system upgrade on my 2021 Gle 53. The result was simply top notch. Highly recommend this shop for all you simple to complex Mercedes needs. read more

Benz Elite Automotive European Specialists - New AMG brakes - Auto Repair Near Me - Fairfax, Virginia

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The gang at BenzElite are just that, totally ELITE! Their customer service is impeccable and the depth of their technical knowledge is superb. I am thoroughly impressed with this organization, we all bought big kid cars, otherwise you wouldn't be reading this.....and this is THE place to have them cared for thoughtfully. 2002 SilverArrow SL500 read more

I have been taking my vehicles to Benz Elite for years since they were at there old location. They have serviced my 2002 ALMS Audi TT, 2012 Porsche Panamera 4S, 2013 Porsche Cayenne S Hybrid and 2015 Porsche Macan S. The service and quality of work exceeds my expectations. The technicians are knowledgeable and honest. The prices are better than the dealer and any other service facility I've been to. The quality of arts they use are OEM or better. I knew about this place because I was referred by my brother that takes his Mercedes here for service. Trust me you will not find a better place to service your car. This is not one of those shops you saw Barbara Walters do a special on 20/20 where they break something on your car or BS you into spending thousands of dollars to fix something that isn't broken. I will be taking my cars here until Jesus comes back and the work blows up. read more

Benz Elite Automotive European Specialists - Service done! - Auto Repair Near Me - Fairfax, Virginia

Not Good, I took my GL 450 Mercedes wife car there for the engine light and spend $2300.00 after 4 days the same light came out and this time to fix the same problem they wanted $3000.00 if you take you Mercedes they say they use to work for Mercedes! I f you tale your any other European car they say they use to work for that company! Anyway they do not stand by the repeat repairs even after 3 days read more

i found BEA to be timely, reliable, and thorough. I was nervous trying to find a new shop in a new area, but i put my faith in these guys, and expectation was exceeded! TYSM y'all! read more

Benz Elite is without a doubt, the best car maintenance/repair service I have ever used. Not only are they excellent technicians, their prices are very reasonable and their customer service is laudable. They drive me to and from my office when I drop my car off, and even deliver it to the parking lot at my office building. In the past, they even took it for inspection for me. Can't say enough good things about Emile, Jesse, and Greta! read more

Friendly shop, with more than qualified Mercedes Mechanics. Had 2016 E63 and they fixed everything the way the dealer would at a better price. read more

I brought my Father in Law's 1989 bmw 635 I here because BMW dealerships kept charging us obscene amounts of money and the same issues kept reoccurring. So we tried Benz Elite and we now bring all of our cars here. They have bailed my mom out of her sunroof being opened in her Audi thru torrential downpours. And had her car returned in 3 days smelling amazing and barely had to order parts. They are the most honest, responsive and talented all inclusive auto place I have found in the 20 years I've been in the DMV. Anyone we have referred to them has praised us for our recommendation. They do everything! read more

If you want a trustworthy shop that does fantastic work and won't give you the run around sales pitch, look no further. This shop is one of the best I have found and will continue to bring my vehicle here for all service needs. Emile and team are awesome and I could not be happier with my experience here. Thank you so much Benz Elite, my Benz is happy it met you! :) - Jaclyn read more

UPDATE 4: recently I hit a massive pothole in MD, breaking the mount on the of rear driver side shock. When I looked at my receipt from Benz Elite for my newly replaced shocks, I noticed no warranty provided on labor for the work, likely due to providing my own parts. Unfortunately this was not made known to me at the time of pickup and payment for the prior service. The repair to mounts for all 4 shocks/struts was nearly $500. I will have to deduct 1 star for lack of warranty on labor on the original repair, and failure to notify of such policy. UPDATE 3: last week, I ordered the parts needed to replace all shocks and struts plus lower control arms, online. Took the car and parts to the shop and received it back the next day. When picking up, I asked to take a look under and despite being pretty busy, they obliged without hesitation. I was impressed with the phenomenal workmanship. They even cleaned my springs which were covered by the oil from the blown shocks. The front sway bar links also needed replacement, and the aftermarket pair the shop ordered seem to be better than the OEM pair. Overall, a great job fixing the suspension. Took the car for a test drive, and it rides like a dream again! Received ride to/from Eisenhower Ave Metro station when dropping off and picking up. Upgrading review from 4 to 5 stars. UPDATE 2: took my car in to the shop today for Emile (business partner) to take a look. He confirmed the work that needed to be done, the parts that I ordered on my own, and found 3 more problems, showing me exactly the issues; the problems are 100% legit. He has provided a very good quote. I'm awaiting parts from another vendor. Upgrading review from 3 to 4, and will update yet again when the work is done. UPDATE 1: within hours after posting this review, I received a call from the one of the owners of this establishment, making a genuine effort to make things right by providing a realistic quote; he did not reference this review. I am upgrading my review from 2 to 3 stars. Should I choose to use this establishment for my shocks installation, I will update my review yet again. Had a hitch installed here years ago. I had the parts; only needed an installation. When I took my car in to get a quote, the owner claimed they needed to bend a part of the bumper mounts to make the hitch mounts fit, but after I received the vehicle back with completed installation, I noticed there would have been plenty of room for the installation of the hitch mounts without any modifications. They charged an enormous amount of money for this installation; 3 times other quotes I'd received. I had decided to take it to this location because of reviews. The job was done very well, but was it worth the over-payment? Recently I called them to get a quote on the installation of a shock kit that I will purchase on my own, and they quoted me almost $1,400 for installation only. This quote is too high. read more

Love Benz Elite Automotive! Local family-owned business that is well organized, honest, straightforward and really goes beyond the norm to take care of your automotive needs. I consider myself a bit of a sports car enthusiast. I used to go through new or slightly used mid-level sporty cars every few years. Over the last decade I have become fond of one car in particular.....my MB CL 55 AMG and haven't looked at getting another car since. Referred by several coworkers, I came to Benz Elite Automotive seeking some very specialized work needing to be done on my car. I was pretty grouchy the day I came to Benz Elite because I was annoyed at having to tow my car into the shop --just after having some displeasing work completed by another shop a few months prior. This shop quickly changed my attitude. They were polite and straightforward with me. From the moment I arrived and being greeted by Greta -- the Office Manager......to working with Emile Khoury (Shop Owner)....the experience was exceptional! Emile quickly identified the issues with my car and walked-me through them while in his shop. We both were underneath the car while on the bay and he pointed out my problem. I was able to see the issues myself, first-hand, and not feel like I was being mislead or suckered into paying for work not needed. How many mechanic shops actually have done this for you? Few or far to none...I bet. I was able to really see and get to the root of my problem. He gave me a fair quote far less than the dealership. They repaired the car in no time at all and the work was top notch! The workmanship was far better than the dealer. Benz Elite knows their stuff and the reviews don't lie. Emile was very friendly and knowledgeable about MB makes and models too. He tolerated and answered a slew of questions and all my calls during the process. Greta was very friendly, helpful in keeping me informed on my car status and offered great customer service. I will definitely take my car back here, with much less grump in the future. Overall, this is the kind of place you want to deal with when looking to trust your vehicle with someone....Honest, Fair, and truly People (Master Certified Auto Technicians) that know their craft! Thank Benz Elite Automotive for the pleasant experience. read more

The Benz Elite group is awesome. Recently I took my 2014 Mercedes Benz GL 450 to check on a check engine light situation. They diagnosed the issue and told me I could pick the car up the next day after running a bunch of other tests to make sure nothing else was wrong. When I asked Emile what I owed him, he said $0.00! I said no brother, you diagnosed it and there should be something I owe and he said Nope! This may seem like not a big deal, but it is. He had every right to charge me. However, when you treat people as clients and not transactions you always do what is right. Great job team. I will be bringing the car back for all the servicing requirements and anything else that comes up (hopefully nothing serious). By the way, if something does come up that is serious, I know they will take care of it in the proper way and at the fairest price. read more

iTake my CL600 V12 TT here to get literally any and everything I want done. Had all 24 spark plugs replaced the dealer wanted $1,776. These guys who iBelieve are way better than any dealership or repair shop I've been to only charged around $1200. They'll even install aftermarket parts if you need them to. I bought some interior LED lights and had Emile install them for me, and it was perfect no wiring was visible at all. They've even hooked me up with a free enterprise rental for a day while they figured out a problem with my car. I go to benz elite for literally anything I need done to my CL600, and would always recommend, especially for high end vehicles. read more

Took my E350 Mercedes (The Beast) here a few times. They do really thorough yet fast work. The prices are fairly reasonable also. I wish they were still in Alexandria, but I will still take it to the new spot near the Mosaic district for the near future until I move this Summer. read more

Love Benz Elite Automotive. We were traveling from CT to FL and stopped to visit our daughter in Alexandria. Our check engine light came on in our treasured 1995 E320 Cabriolet (only 70,000 miles!). Obviously this could have been a big problem, but Mercedes of Alexandria Service had no interest in helping us or even evaluating the problem for a minimum of 5 days. Benz Elite did not hesitate to help us, took the car in immediately, ran diagnostics and assured us that we were ok to continue on our journey to FL. Can't say enough nice things about them! You can be confident that they will be fair, honest, and won't take your money for unnecessary repairs, even when you don't know them. They go along way towards restoring your faith in Auto Mechanics! Thank you! Warren and Lynn read more

I can't say enough good things about this shop and Emile. I bought my 2008 E550 about 4 years ago. From the first day I bought it I would hear a noise when pulling into a parking spot. The car has been to only Benz dealerships including, MB Sarasota (FL), MB Austin (TX), MB Alexandria (VA). None of the dealerships took notice to the noise, I considered it a normal sound. When I went to Benz Elite, Emile drove it 20 feet and knew exactly how to fix it. He also replaced brakes, rotors, oil case, belt tensioner, spark plugs, and flush for about half the price I could have gotten it done at the dealership. The car was starting to cost me money and I was worried I was going to have to sell it. Having Emile I know I can keep the car and will save a ton of money not having to buy a new one. I have worked at two car dealerships and they play all kinds of games. Emile is a small business owner who will listen to you, walk you through the issues and really cares about providing the most valuable service he can to retain you. I would never go anywhere else. A sincere thank you Emile. I love my car, and now because of you, I can keep it. read more

Just bought my cayenne for an oil change this morning, this shop is by far one of the best indy auto shop for Porsche. From the front desk to the owner super friendly people. While doing oil change the owner actually found oil leak from the valve cover..and they immediately recommend me to take it to the dealership since its still cover under warranty. Amazing service and quality work!! read more

These guys are great. Always easy to talk to and helpful. They have always treated me well and I completely trust them to work on my Porsche. Highly recommended. read more

Took my Cayenne diesel in for its 120,000 servicing and was expecting to hear about all the major work that would be needed to drive it for say another 80k--like a rear engine oil seal. Emil changed the oil, replaced filters and top off the add-blue tank--that was it. After a comprehensive inspection nothing major?? I really trust Emil and Eddy to give me a no bullshit assessment of my Porsche everytime I take in. Can only imagine what the dealer would have told me I needed. read more

Great shop with the best prices. They work quick - I've never been disappointed. The lobby is clean and a nice area if you need to wait for your vehicle. Highly reccomend! read more

My friend who owns Mercedes referred me to Benz Elite. I had service engine soon light on in my BMW. Turned out it was leaky engine gasket and had to be replaced. Eddie was the guy who was responsible for this and I must admit that he is amazing and highly courteous guy who has great knowledge about the machine. He was quite informative and gave me detailed explanation of "why you should or should not". I was very impressed by the service. I do not have any issues and its been 1 month now. Guys, you just got yourself one loyal customer. Keep up the great work. High quality work at low price. read more

The worst experience i ever had with a repair shop..overcharged me by at least $300..car was still unfixed. Never again..

I've been taking my Mercedes to the Benz Elite family since 2016. They are the only ones that work on my car. Whether it's something small, like a tire pressure warning light or something more major, like replacement of suspension, these are the guys that I fully trust with my car. They are ethical, professional, and their prices are reasonable. When I take my car to Benz Elite, I know that it's going to be done right. On this last visit, I purchased and installed new tires with them. I trust them for the new tires because I know that I will receive better service than anywhere else should something happen with my new tires. Highly recommended!!! read more

HIGHLY RECOMMEND. An honest shop is rare. I have been bringing my car here for over 2 Years and have been nothing but happy. Emile and his team make you feel like family and always look out for you. Great people, great service. read more

Phenomenal service at a great price. Emile found a used Rear Subframe for me in California at a great price. This saved me money and time. A new subframe would have had to have come from Germany. Technicians did a great job replacing Rear Subframe, Front Pads & Rotors, and Left and Right Sway Bar Link. When I received my invoice, I was pleasantly surprised. It was $130 under Emile's estimate for the job! Benz Elite Automotive is by far the best Service Center I've been to outside of a dealership. The dealership I have used in past is outstanding. However, for this job their quote was substantially higher. Greta is great at front office! Thank you all! The car is running like new again. read more

I have been bringing my cars (Porsche Panamera and Macan) to Benz Elite since I moved to VA over 3 years ago. The service has included oil & filter changes, hitch installation, new tires, new water pump and drive belts, etc. The work has been done promptly and perfectly and at 1/3-1/2 cost of the dealer. In addition, the advice provided on the new tires was excellent as my car handled much better after changing brands! They have my highest recommendation. read more

This is my first visit to Benz Elite and I give them my highest recommendation. Greeted immediately by Greta with the friendliness I've come to expect only in my native Pacific Northwest. They were able to fit me in immediately - and I only came in to schedule a time to have my Mercedes AMG assessed (The blower stopped working that morning - so no hot air in this cold December weather is not fun). So pleasantly surprised. I thought about replacing the motor myself when after checking the fuse box the fuses looked fine - glad I didn't. This is where Benz Elite really stand outs, they did a diagnostic on the motor (which was still good), the switches, and then the fuse box. They then checked ANOTHER fuse (fusible link), that had blown and was in a separate part of the car. So if I had done the job myself, I would have not solved the problem and wasted my time and money replacing a part that was good. Instead, I sat in a nice very clean comfortable waiting room watching TV (which Greta said pick any channel), a hot cup of coffee, and munching on candy - what a great experience. They will pick you up and drop you off at the Eisenhower Metro. If you want to wait for your car, they'll also take you to the movie theater so you can watch a movie instead of having to wait at the shop - excellent. So, while the part they replaced wasn't that much, knowing which part to change - all the difference in the world. They also tightened up some belts that were loose at no extra charge. I found out that you can send your tire-rack order to them and they'll install. Highest recommendation. read more

I love this place. I've been coming to BEA off and on for 3 years now:) They know how to take care of their customers and they give good rates for their services. I can always count on them. read more

Made my first visit to Benz Elite the other day for an oil change for my Porsche and I have to say I was very impressed. Emile (I believe he's the owner as well) was my service tech and they charged me the quoted price they gave me over the phone. I brought some K&N engine air filters with me that I wanted installed and he did it for free. I'm hooked, the stealerships will never get a dime from me as long Benz Elite is open. They are very friendly and helpful. Parking is kinda tight over there but that's my only complaint. read more

This place is wonderful! They take very good cake of you and the prices are comparable. Eddie, the owner, is sooo nice and will work with you on most everything. Would recommend them all day, everyday. read more

A doctor, lawyer and a good auto mechanic: things you'd better have in your life and they'd better be the best. Benz Elite has checked that last box for me for a few years now. There are plenty of options for Mercedes service around the DMV and I bring my vehicles here because I thoroughly trust Emile and his staff. First of all, they are honest and up front about the work that needs to be done. There have been several times when they told me about an issue but said it wasn't urgent or critical and could be delayed or even tabled until later. In my experience, another service facility would see this as an up-charge opportunity and insist on proceeding with ALL repairs. There have been a couple of times upon picking up my vehicle that something needed to be tweaked with the repair - they fixed it immediately before I left. That showed me right away that loyalty, customer service and a long term relationship with the customer is their goal - I'm great with that and recommend them to anyone needing service for a higher end vehicle. Their staff is very friendly and mindful of my time (the repairs are done quickly) and their shop is always clean and organized. Greta will be your main point of contact and she's wonderful to work with: she communicates as soon as she has a quote available and most importantly, when the work is complete. I've been a customer of Benz Elite for awhile and am thankful I found them. read more

This place has great knowledgable technicians and have been super helpful with my 20 yr old 300D .. They are never too busy to take you in and thoroughly diagnose the problem before making a decision about the best place to begin. With an older car like mine its hard to keep it in top top shape but luckily I found reasonable and super friendly, down to earth people to take care of it. They are great about providing coffee,TV magazines the works but are also willing to take you anywhere local until your car is fixed. They definitely get 5 big stars! read more

These guys are simply the best I've dealt with. Recommended through yelp and boy did they deliver. I used them for a pre purchase check on a used car. Needless to say they really saved me from buying this lemon. That was the best 108 dollars I've spent. The repairs would have cost me almost 5k. Now I know where to go when I find my car, they will definitely get all my auto work. read more

I found Benz Elite a few years ago by looking over their reviews on yelp. Now I can attest to the level of their service, performance, and honesty EXCELLENT. These guys are one of if not the best shop I have ever taken my car to. They deliver superior work, on time service, fair pricing, and an overall knowledge and experience that can't be beat. Thank you for being and honest and reliable shop! Rob SLK55 AMG read more

I had purchased a 2004 SL-class back in October 2012 with an extended warranty with Continental Warranty. I have taken my vehicle to Benz Elite Automotive twice for separate issues over the past 3 months as they were very highly regarded in a specific MB forum, . The team is very helpful with setting up an appointment and providing the courtesy of a shuttle to the nearest Metro station to both drop me off and pick me up. What impressed me most was that I was driven to/from Metro in the owners MB. It left me with the impression that the staff truly love to work on these cars! The first repair wasnt covered under warranty, but the car was repaired that day for a very fair price. My next visit was for scheduled maintenance, and a defective sensor. The team also repaired a leaky gasket (which they pointed out during my first visit) and worn bushings. Benz Elite Automotive worked with Continental to have those items covered under warranty to keep my costs down, all the while keeping me informed. The shop is very clean and well maintained. The team is very knowledgeable and give excellent advice (recommended tires, etc) I intend to keep my MB for many years, and Benz Elite Automotive will be my support team for as long as I own it. read more

This shop is excellent. Bottom line. They will clearly communicate what your car needs and they treat you like a friend instead of a dollar sign. I would highly recommend them to anyone. read more