I had an excellent customer service experience. When I had concerns about my laundry, Eddie…read moreresponded quickly and courteously to the situation. The experience was an example of what excellent customer service looks like.

I rarely use laundry services but our king sized comforter is too big for our washer dryer set at…read morehome and we had to find an alternative. The previous laundry mat we went to is now demolished and we tried this one out today. The staff was very friendly and helpful. The machines worked properly and quickly. I took my three year old with me and put a movie on for her she later told me she had to potty and I as dreading what the bathroom was going to look like but when we got there I was pleasantly surprised l. The bathroom was newly renovated and CLEAN. Looks like we will return if needed. Only reason I didn't give a 5 star was because we had to purchase a laundry card to do laundry vs simply using your own card and their change machine was out of order. Otherwise we were pretty satisfied overall.

Unreasonable prices. About $260 for 15 items. Ludicrously expensive compared to cleaners in Indiana…read moreand Illinois. Not sure if that's normal pricing for Michigan, or maybe this is the only cleaners in the area? But definitely not realistically priced if you need consistent weekly dry cleaning for work. Even button ups and lab coats insanely priced around $14. Sweaters, pants, blouses all unreasonably priced at least $12. Clothes came back clean and to my standards, but absolutely not worth $260.

Dropped off a suit to be cleaned and was told when it would be ready. That day and time came, was…read morenotified and picked it up without issues.

Kudos to the folks at Portage Cleaners for cleaning up my messy spilled on, rubbed against, fell…read moredown in, "gee, where'd that stain come from", clothes for many years. I like this crew for many reasons. Quality service. I drop it off and they get it done when promised. I can trust higher quality pieces of attire to them knowing I'll get it back looking great. I once accidentally gave them a very badly stained t-shirt that I had planned to use as a rag but it somehow ended up in my laundry bag. The returned it to me looking beautiful and removed stains out of that thing I didn't ever think would come out. Honesty. I once left $20 in a pair of pants and got it back. I would never have even known it was gone. Prompt Service. They get it done quickly. I'm always asked when I'd like my stuff back. I'm typically in no hurry so I just tell them whenever. On those occasions when I do need it quickly they've gotten it done within a day. I do have to ding em one star - The yearly coupon. Every year you have the opportunity buy a discount coupon good for a year. It goes in the handy little tag holder on my laundry bag. You have to have it to receive the discount. That's a problem if you have more than one dry cleaning bag as I'll often drop off one bag and then fill the other over the next week or so at home. So I more or less get my discount when I bring the right laundry bag. The other times - no discount. It could probably be entered in the computer under my name or tracked some other way. Otherwise, all good here!

I have been using them for years and I've only had one issue that was taken care promptly. They…read moreare a no nonsense business that does what they say. Nobody better.

Was In a bind and running behind and was very responsive to all out needs. Have had service in New…read moreYork, Dallas, Austin, Grand Rapids and Kalamazoo. This is by far the best ever. Highly recommend.

I brought in pants for hemming and was quoted (right on the pickup receipt) for $14. When I picked…read morethem up, they charged me $18. The only explanation being that they were wide and silky material and the man who quoted me "doesn't know". I showed my original quote and they didn't seem to care. I walked out very displeased with that level of customer service.

Sheets laundered , did a great job nicely folded and back in the bag and delivered on time !read more

if I could give no stars I would. Took a prom here so I could sell on consignement and my husband…read moredropped it off and goes to pick up and they charge him 30 dollars only to find out they only cleaned the front of the dress not the back!! He checked it before he left thankgoodness. The girl apologizes then he leaves it and I have to take off work to go get it because the consignment place said they could sell on the weekend and it was in plastic so I take it to consignment shop and she pulls dress out and looks and the same dirt was there as it was the last time. The lady at the consignment said she now had to sell my dress for 229 not 299 like oringally planned because of the dirt unless she could get her seamstress to cut off the bottom where dirt is for another 15- 20 out of my pocket. I called back and talked to girl on shift and got an apology and then she told me how they dip the dress in solution and shes not sure how else they clean it?? WONT EVER GO BACK !!!

Very Friendly and fast!!! I use them on weekly basis and have never had a problem. Their prices a…read morefare.

I went to a different location. I took in a down coat with a hood and belt. I pointed out a couple…read morestains on the coat when I brought it in. When I picked up the coat I noticed the stains were still there and the fabric was crunchy. They had also broken the belt on the coat by losing the magnets on it. The girl working told me they would look for the magnets, but I could still wear the coat without the belt. I called the general manager to try to get a refund of $16.22. He refused to give me a refund and just kept saying they would like to take the coat back and fix it. I don't trust their company, why would I let them take it again? He even said "shame on you" when I told him I would tell people about my experience! This company has absolutely NO customer service.

I've been using them for over a year. I sent items in for a wash and fold only to have at least one…read moreitem come bac k dirty. I called and was informed that the only way to ensure stains are removed is to pay for dry cleaning. So the objective behind a wash and fold evidently is not to get the clothes clean. The answer was so stupid and dismissive, like don't expect clean clothes if you're not going to pay us the higher dry cleaning fee. And they returned a sock that is not mine. Its so disappointing

Horrible!! I needed my winter coat cleaned and dropped it off only to have to return at least four…read moremore time for parts of my coat like the hood and fur!! The texts they tell you to sign up for is supposed to indicate when your order is ready and I kept getting texts saying it was ready when in fact is wasn't! They don't do the laundry in house so things get easily lost and you have to wait for a truck to arrive with your things. Highly advise anyone to stay away and save your money!