A Five-Star Haven for Mom (and Peace of Mind for Me!)…read more After interviewing 9 assisted living facilities across Columbus this past March, I did what any thorough first born son would do: I created a spreadsheet, took notes, captured all the move in and monthly costs, and probably annoyed more than a few executive directors with my questions. But the moment I stepped into The Inn at Bear Trail, I knew I'd found "the one." And I'm not just saying that because it smelled like fresh flowers and good decisions--though it absolutely did - even the Memory Care unit! (trust me that's a key clue that they are on top of things). What sealed the deal? The staff. These folks are the real deal - Starting with Mike Harvey who runs a tight ship over there and is super attentive via text or voice at all times. His aids and nurses are professional, warm, and genuinely there when you need them. They move through the halls like a well-choreographed dance team, always available, always positive, and always one step ahead of what my mom needs next. They're proactive about her care, catching details I'd miss and implementing solutions before problems even arise. It also did not hurt that they were the most affordable option out of all the other AL places I toured in the Columbus area. My mom is thriving, and honestly, so am I. Knowing she's in such capable, compassionate hands? Priceless. If you're searching for the best care for your Mom or Dad and you want them in the Columbus area stop searching. You've found it. Highly Recommended. No spreadsheet required.

We are paying a significant amount for care, yet the overall experience has been disappointing. The…read morequality of the food is minimal, and residents are restricted to eating only during designated meal times. If a meal is missed, there are no adequate alternatives provided--sometimes only broth and crackers are offered. Services that are supposed to be included in the monthly fee, such as weekly cleaning and laundry, were not consistently completed without repeated reminders. It often required ongoing follow-up with staff to ensure these basic services were performed. There have also been concerning issues with care. On one occasion, a nurse attempted to administer an excessive amount of medication to my parent, which raised serious safety concerns. Additionally, the facility manager has not been particularly approachable or helpful when addressing issues. Billing has also been problematic. The most recent statement included additional charges we felt were not owed, requiring us to escalate the matter to corporate. To their credit, the corporate office was responsive, professional, and understanding of the concerns raised--many of which extend beyond what is outlined here. If issues arise, I would recommend contacting the corporate office directly at 740-345-3700 under Jerry McClain Companies

Moved mom to this facility about 1 1/2 months ago. She seems to be happy and adjusting well. The…read morestaff are friendly and caring. However, we are having problems with the nursing staff. They seem to hand out meds and nothing else. I have made a few requests and nothing gets addressed unless I keep nagging them. For the amount I pay each month, I expect better from the nurses.

I am so grateful for all the staff at Olentangy. My parents have been there only a few months and…read morethey have already become healthier and stronger. They are eating better than they ever have, they are receiving all needed medications and are closely monitored to make sure the doses are correct. Their staff to patient ratio is the best I have seen. Staff are very understanding with my parents confusion and constant barrage of questions. They have a variety of choices with meals and activities. Knowing that my parents are safe and well cared for makes all the difference!

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

My mother was in the memory care unit at Paramount (Polaris) and I was impressed with the facility,…read morequality of care and overall experience. She seemed very happy there and the staff was attentive and loving. I highly recommend this facility.

WARNING: LONG REVIEW…read more We first connected with the Avalon because of a need for respite care for my mother-in-law while my wife needed to go out of town for her work for a week followed by surgery and recovery for a 2nd week. Most assisted-living facilities, memory care facilities, and nursing homes do not offer respite care. Those that do, require a 30 day stay. We did not need a 30 day stay. The Avalon only required two weeks. I am surprised that more facilities are not as accommodating as the Avalon. Many people needing respite care will eventually require their loved one to live in such a facility. What a great opportunity for people to connect with the Avalon. There is a huge need for respite care for caregivers. We applaud the Avalon. More places should be as accommodating as the Avalon. My mother-in-law ended up spending two more weeks for some needed physical therapy. At the end of her being there for four weeks, we determined that her dementia had progressed to the point that we could no longer provide adequate care for her. She had lived in our home for four years, and it was our hope that we could care for her until the end of her life. We had come to the place where that could not happen. Roxanne and Colleen handled the administrative details in getting the respite care in place and in transitioning to long-term care. Both of them were exceptionally kind, accommodating, and effective. The facility Nursing Director Tasha and the memory care floor Director Debbie were very good about partnering with us to make my mother-in-law's stay healthy and comfortable. They had outstanding attitudes whenever we had question, a suggestion, or a concern. On the whole, they were good about getting back with us in a timely fashion. The memory care unit nurses and staff were amazing. They were beyond kind to my mother-in-law and us. They provided loving care. My mother-in-law went into hospice care while at the Avalon. The hospice case manager said that she is in a lot of assisted living, memory care, and nursing home facilities. She said she had never seen Staff continue to be so concerned about a resident after transitioning into hospice as was the case with the Avalon staff in regards to my mother-in-law. When my mother-in-law took her last breath, my wife was by her side with a few staff members behind her shedding tears along with my wife. Basically, staff showed us and my mother-in-law great care and love. Foundationally, isn't that what we really want for our loved ones that have to transition to assisted-living, memory care, or nursing home? During the many times we were there, we never saw a staff member treat any of the residents in an unkind way. It was impressive to watch how they were so patient. People in memory care can be a challenge. The Avalon staff were exceptional in how they handled matters. The Avalon has a contract with a physical therapy company. My mother in law received exceptional therapy sessions from a therapist named Harneet. In addition, she was very kind to my mother in law and us. We were impressed by her personality and how great she was about consistently communicating with us. What a jewel she is. When you enter and tour the Avalon, you will notice it is very stylish and clean. The hallways are wide, and there are multiple lounges on each floor where families can gather with their loved one. You are always greeted by an exceptionally kind concierge at the front desk. Before we decided on the Avalon, I visited approximately 10 assisted-living, memory, care, and nursing homes in the north Columbus area. I spent time on the phone with many more. The pricing for the Avalon is similar to that of other facilities in the Columbus area. We visited some facilities that were even more expensive. The meals are good and they have an alternate choice each meal for those that do not like what is being served. They have a tall van so they can take residents to area restaurants and outings. They can also take residents to nearby doctor appointments. Was the Avalon experience perfect? No. But, I cannot stress enough how comforting it was for us that they considered us to be their partners as they provided care for my mother-in-law. It is important to remember that they have to provide consistent and detailed care day in and day out. It is not an easy thing to do. It would be our recommendation that the families of people going into care draw close to the staff and administration. They do not need to become your best friends, but get to know them. Initially, visit your loved one frequently and at different times during the day. Staff will see your concern, and you will get to see how things are handled. Show kindness to the staff. Don't look at a staff person as another "faceless person" in your life. Learn their names; greet them. As we moved my mother-in-law's things out of her room and left the Avalon for the last time, we were hugged by the staff as we left.

From the owner: The Avalon at Lewis Center, near Polaris Fashion Place, Highbanks Metro Park, and OhioHealth…read morefacilities in Lewis Center, Ohio, provides a vibrant senior living experience focused on comfort, connection, and convenience. Offering Independent Living, Assisted Living, and Memory Care, the community allows residents to age in place with familiar support as their needs evolve--all within a peaceful suburban setting just north of Columbus. Residents benefit from comprehensive services, including 24/7 security, housekeeping, maintenance, scheduled transportation, most utilities and cable/satellite TV, on-site rehab, personal care services, chef-prepared meals, and restaurant-style dining. Amenities include a bistro, fitness center, salon and barber, outdoor dining and entertainment spaces, art and crafts studio, library, theater, and greenhouse with raised gardens. The Avalon at Lewis Center is designed for a vibrant, engaging lifestyle where residents enjoy confidence, meaningful connection, and a true sense of community.