Horrible experience here! Food sucked, drinks suck! The Ice cream machine, vanilla flavor didn't taste right several times. Buffet doors left open to feed the flies and land all over your food. Snacks are a joke. It's food that's served earlier in the day and left out for a long time. Maintence never showed up to fix our phone in the room or to check the air conditioner that didn't work. People were very nice and pleasant but that's about it. read more

This is a AMAZING value all-inclusive resort. We arrived in the evening around 9:15pm, the check in process took about 40 minutes and we were able to hit the dinner buffet before it closed at 10:30pm. We got a ground level room with a deck facing the pool, it was clean and the mini fridge was stocked, it is restocked every 24hrs with water, snacks, beers and soda. The room did have a watery smell to it, but nothing that was a bother. The room's air conditioning worked great and there is a ceiling fan. There was shampoo and body wash in the shower. The shower head is adjustable so you are able to change the water pressure. The shower gets hot and stays hot. We used the gym all 6 days we were there, it has great equipment, 3 treadmills, 3 bikes, 3 ellipticals and weights. The only thing is the air conditioning doesn't work very well so be prepared to sweat! There were 3 restaurants on the property, Mexico Lindo, a seafood and an Italian restaurant. They all had amazing food, we ate at each one twice. You can also choose to eat at the buffet for dinner which doesn't need a reservation and there is a 24hr snack bar. The reason why I gave this resort 4 starts instead of 5 is the fact that you do have to be up at 6:45am if you want a reservation. However, when we were there, Mexico Lindo wasn't requiring a reservation. You also have to be up early if you want to reserve a spot at the pool or beach. Each guest receives one towel that you can exchange at the end of the day for a new towel or a towel card. If you lose your towel or towel card it is a $25 fee. There is a ferry right by the beach that you can take to Isla Mujeres which we did, it was $29USD per person which makes for a beautiful day trip. A lot of reviews say there is a gasoline smell at the beach, that was not the case. At times when the ferry left to Isla Mujeres it would linger for about 5 seconds then it'd be gone. It is a great beach. There is also free WiFi at this resort. The workers are AMAZING!! We had great service at the restaurants, bars, everywhere. They were all friendly and helpful. We never had an issue getting drinks at the bar and we went during Spring Break season. read more

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Everything is terrible. Food is so bad. So so so bad. The attitudes of the staff suck. This place is better for Mexican natives because they don't speak English hardly at all and it's honestly more suited for people from here. The beach is terrible. I would rather sleep in my car. read more

A smaller ALL INCLUSIVE resort in Cancun. We originally booked a trip to Puerto Rico but changed plans last minute. We searched and searched for a resort. This place came up and they had a good deal going on. Service was 5 stars. Resort was 3 stars. Food was 2 stars. We had a room in the 6th floor. The room was spacious and clean. Only complaint was the water in the sink goes down slow sometimes. I love that they provided toothbrushes, razors, lotion, shampoo, and conditioner too. There's a safe and a fully stocked mini fridge. The gym was nice and clean with plenty of equipment. They had a spa but I didn't use it. We signed up for the Barcelo membership which gives you free WiFi and a $45 credit you can use in the resort. We used it for room service since it was $5 per room service. WiFi was free for 30 minutes per day but it is spotty. Check in was easy. We got there before 3 so we lounged around until the room was ready. There was a bar in the lobby to keep us occupied. They had a 24 hour snack bar which had snacks of course and coffee on the second floor above the lobby. They had one pool in the middle. There were plenty of lounge chairs. There were four restaurants total. Buffet- pretty much open all morning and day except for one hour between breakfast and lunch. Food was okay, after a while it started to taste the same. I like that each day they had a theme. Oddly enough, my favorite meal here were the burgers, fries, and chicken nuggets haha! The other 3 restaurants, you have to reserve it from 7-11 the same morning. We were only able to try one restaurant, the: Mexico Lindo- the food was actually really good. It's al la cart. I had the tamarind quail. Nicely made and food was flavorful. There's a towel stand, you hand them your towel card and they hand you a towel. Don't lose the card, you will have to pay $25. They also had a small beach under quite a bit of shade which I don't mind. There were so many lounge chairs! They also have a beach bar which was nice. They do a good job with cleaning the beach up. Since it's the bay, the water is definitely calmer and not as pretty as the other resorts. Every night they had a show for us at 9 pm. If you go next door, you could take the ferry to Isla Mujeres. When we checked out, there was a massive line. Luckily, we spoke to one of the reps and they opened a check out line for us or else we would've missed our shuttle to the airport. Overall, it's a nice and quiet resort. It's family friendly and definitely not a party resort. read more

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The high point of this place is Cesar in concierge. This is definitely not a 4-star as rated. I would give it 3.0 at best. The food leaves much to be desired. The bars closed by midnight. I don't drink much alcohol, but when on vacation I enjoy the bar atmosphere and music. I ended up walking a few doors down and paid for one night in a different all-inclusive resort in order to have a better night life and better food/drinks. I did get an 80-minute aromatherapy massage. They followed all COVID-19 guidelines. They actually exceeded the safety measures of any place I have ever seen. The massage was awesome. I have a few more cons; however, the public hall areas had a bad aroma. They should use a long lasting cleaner with a better scent. There were tables around the pool. I was told I could not bring any food to the pool area at all. At checkout, they tried to charge us for room service and a gift shop purchase for the day we stayed at the other resort. I was able to shut that down and get the charges removed. I had seen other reviews of incorrect charges. I hoped that would have been corrected. I will not stay here again. read more

Occidental Costa - View from table at buffet breakfast - Hotels Near Me - Cancún, ROO

I am giving it four stars total. The service was amazing and crew members were super helpful. crew memebers were the best part in my opinion. So great with my kids and us. I also loved the bay area. Though small, it was amazing and my kids snorkeled around while I sat on the beach. The pool was clean and nice as well. The kiddos loved volleyball and the pool games. My room was two conjoined rooms for me and my kids with beach views. It was lovely and clean. Showers are big and nice and they are stocked with shampoo and conditioner, so no need to bring it. Loved the food and beverages available in rooms as well. The only downside was that they say there are 4 restaurants but you have to get down and reserve early in the morning. I was told to get in line at 7AM. I had no desire to do that on vacation. That being the case, we were able to go to one restaurant in the morning clarboya (sp?) And then the rest of the time we ate at the buffet. My kids were unimpressed with the buffet. I found the food okay. read more

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I came here to celebrate my girlfriends bday. The room was clean and we'll kept. Very nice and the shower was the best.m part. Beds comfy. Love the hammock on the balcony. Things that need improvement the Drinks! For an all inclusive resort the alcoholic drinks were down right nasty. There is something about the syrups they use that leave an after taste. Every margarita was gross, and trust me I tried. I even tried just a rum and coke but the rum used was so low grade it tasted like an ash tray. The food was just okay. The spa was good. Now the beach was very nice with calm waters. Its small but large enough. They always have enough chairs for everyone. The pool was nice and warm. This is not a party resort. There is no night life....or club atmosphere. No "turn up"! They barely play music. TV in English dont work....sigh Excellent staff....no problems with customer service. Check in/out easy. read more

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Terrible, with a Capital T. - Where do I even start? Our experience was so utterly terrible, I don't even know where to start. Buckle up, because I'm passionate about this review, and it's going to be a wild ride. I'll break it down into ROOMS, FOOD, & THE PROPERTY, since those are the three main things people look for when selecting an all-inclusive resort. --------------- Some context: we traveled here with a party of 10 for our first adult family trip in almost 15 years. Many of the people in the group had previously traveled to Cancun and the surrounding area, and had stayed at other all-inclusive resorts nearby, so they had a good baseline against which to compare our experience here at Occidental Costa Cancun. --------------- THE ROOMS // We had booked our package expecting as least some of us - though not all of us - to get ocean views. The best of us in the group had views of the parking lot, and the worst of us had trash views. Literally, I am not kidding, my room had a view of the trash alley of the resort (SEE PHOTOS). The joys of the room didn't stop there. Upon arriving, we noticed that the bathroom had been cleaned very poorly, which resulted in the sides of the toilet and top of the trash can being coated in the bright yellow glow of a previous guest's urine (SEE PHOTOS). We stayed there for a total of 5 or 6 days, and this issue was not addressed during our entire time there. On top of this, when we arrived, we noticed that there was a strange access door that kept flopping open in our bathroom. Turns out that it was a pipe and plumbing access door that would not stay shut, and I'm not kidding when I tell you that I don't think it had been cleaned back there in probably 50 years (SEE PHOTOS). I have full faith that cockroaches or worse live back there, given that members of our party saw cockroaches in the main areas of the property. Our room was also near/above the resort's kitchen area, which meant we heard dishes being done until 2 AM. Not fun. Last, but not least, during our time there, there were doing some HVAC work... which meant that we woke up to a man squatting, eating his breakfast, and smoking a cigarette right outside our other, smaller balcony door. How's that for ocean view? We asked for a new room early on, but were instantly declined since the resort was at capacity. FOOD // I have a personal claim to fame as a human trash can, which is to say, I'll eat pretty much anything. The food at this resort at the main buffet, was worse than anything I could have ever imagined. The New Year's dinner was a passable 2 star meal, but every other meal (I think we had 15 over the course of our trip?) was atrocious. I literally saw ants crawling over and under the desserts on the dessert platter. Another example: someone in our group waited 20 minutes to get pasta from the custom 'pasta bar', and the chef literally took noodles without draining the water, sloshed them into a bowl, and poured premade, curdled alfredo sauce into the water. Everything else was either overcooked, undercooked, or seafood that was left out for hours. It was like there were almost trying to make people get food poisoning (we got away with just diarrhea, we were 'lucky'). The food at the "specialty" restaurants is half passable.... But, you have to make a reservation on the day of, and the reservation desk opened up at 7 AM every morning. The main buffet food was so bad, that people started lining up for this reservation desk at 6 AM. Imagine that! Having to wake up at 6 AM, during your hard-earned rest & relaxation time, to stand in line for 60 minutes plus, just to eat edible food! We took turns playing "Not It", to decide who had to wake up in the morning. Finally, other than the host at the main buffet (whose name, was Pepe, I believe), every single one of the employees at this resort were either rude, or would really obviously give you poor service, unless you gave them a tip early on. I'm happy to tip, but keep in mind, we'd already paid almost $2000 per person, across 10 people, to be here! PROPERTY // The property gets a solid 1.5 stars. Where to start here? One of the members of our party used the stairwell to get up to her room, and had a cockroach run across her feet. The half star was for two small facts. Firstly, the fact that there was nightly entertainment (which heads up, VERY LOUDLY runs until 10 PM, so good luck getting any sleep before a 6 AM tour pickup). Secondly, the fact that this hotel was located very close to the UltraMar ferry, which you can easily take to Isla. That's great, but when I say it's close, I mean that it's so close that all that separates the hotel's beach from the docking point for the ferry is a rope and 10 feet of water... which means that you have the option to swim in the black fumes and green water of the ferry! (SEE PHOTO.) We didn't take advantage of this option. Stay away from this property, unless you want to come away with some war stories. read more

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Decided to take a "sun break" ----Really well looked after by all the staff. The location was clean,food was good and the drinks were spot on. Covid testing on site as well. read more

The only great experiences of this resort was the cleaning staff and JJ the excursion guide. They always were helpful and were excellent at their job. On the other hand, the resort did not have happy staff and the bartenders acted as if they hated their both their lives and jobs. Also, the resort essentially closes at 11 pm, and the staff refused to serve anyone alcohol after 10:40 pm without warning. The security was also very invasive. They would follow my friends and I to up our rooms starting at 11:30 pm when we were entirely sober and compliant. Despite their attempt to make us safe, they almost did the opposite. They were creepy and invasive, and honestly ruined the majority of our stay. The beach also claims to be smokeless, which is comical concerning they are located in the depths of the city and are surrounded by resorts/people that smoke constantly. Overall, I am disappointed with our experience and I hope that since this resort is advertised as being inviting and fun, that its staff and "rules" would live up to those expectations. Would not recommend, very discriminatory against individuals wanting to be awake after 8 pm. read more

Pros (1) Relatively inexpensive at $144 per night during September (2) Amazing view of the beach and ocean (3) Kayaks, pool, open bar and other activities available (4) Waiters and other staff are very friendly Cons (1) Repetitive buffet (2) Absolutely nothing to do when it rains (3) Liquor seems watered down (4) Cockroaches and other insects crawl up sewage pipes into bathrooms read more

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Lets start off with this...nice-ish resort, its near the ferry to Isla Mujeres, pool is nice, entertainment isn't too bad, drinks were good, BUT.... small beach, NO HOT TUBS!, you need reservations for the specialty restaurants (which were half empty when we went). Since I got up before my husband I went to make reservations for the italian place for one night and the mexican place the other night (I went at 7:30 am) Overall I'm glad we only stayed 3 nights/4 days.. My favorite part was the timeshare presentation to Occidental Tucancun which was on the strip of Cancun-beautiful beach and way nicer resort. The buffet there was OK. I wish we stayed there or the Riu. Please do your research and stay at a better hotel. This hotel isn't even on the main strip of hotels in Cancun.. its on a small bay. read more

Occidental Costa - hotel and pool - Hotels Near Me - Cancún, ROO

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I'm suppose to be on vacation. All I do is wait. 2 hours in line to check in. 1 hour in line just to make a dinner reservation. And the some 45 minute spiel when I'm trying to make an appointment to get a massage. Come on. This trip is suppose to be relaxing. read more

Definitely a budget stay. You have to wait in a long ass line (30+ minutes) every morning at 7am to get a chance at a dinner reservation that night (just a chance). You can't just show up to a restaurant to eat dinner.. unless you want to bribe the hostesses with $. The waiters/ bartenders weren't super nice to you until you started tipping well. The food was VERY subpar. Mostly buffet style and very lukewarm. Overall, the place is small and overcrowded. Our room howled/whistled LOUDLY if the AC was on. We also had a weird sewer smell in our room most days. The beach had about 2 inches of sand above the concrete below it. I went end of December & the sun went down/ behind the hotel around 3:30-4pm every day which was a bummer. This was my first all inclusive & first time in Mexico, so maybe I expected too much, but it surely did not live up to expectations. read more

Cancun is full of hotels - dont go here. The full price is outrageous, and even with a pretty big discount it still felt like a ripoff. The one and only good thing is the specialty restaurants option. They are actually very good and the staff is amazingly friendly. Negatives: The buffets are terrible, the all-you-can drink drinks are over sweetened. Even regular rum & coke tasted strange. Feels like the alcohol was not real or cut with water. The beach is tiny, across from a marina so you'll get to stand in water in a 50 ft marked area. No swimming here! And i wont talk about the boats and jetskis driving by ... even if you just go there to sleep, the rooms are humid and old. We got a room which was a joint room- meaning no privacy and no sleep as people come to Cancun (rightfully) to party. But we shared every second of their room activity. Requested to change rooms - were told it was sold out, yet we met people that booked upgraded rooms the same day. The front desk staff is nice but useless. The store is overpriced... $75 for 2 cheap brand sunscreens is not acceptable. Finally if you book directly from barcelo.com or through expedia they'll promise " $500 voucher " but when you get there it will be 500 pesos, or $30. Of course they wont clarify it unless you really push and ask. Overall, im very disappointed and while this trip was still very fun, it wasnt from this hotel experience. Avoid at all costs! read more

We stayed as an all-inclusive package through Expedia. It was a less expensive than others. I gave it 4 as I felt it deserves better than average but here are my observations: - the beach is small but clean and nice and you get to see some cool ships coming in and out every day - the front desk is very helpful--Allejandra is WONDERFUL - I was not happy that they pass you off to a salesperson trying to get you to listen to the timeshare spiel once you're in the resort - our room was nice - we did not upgrade to a suite, and I was disappointed that our balcony did not have a hammock like most others did - the buffet had nice selections with a different theme every night with a great waitstaff in all restaurants - there is a fun show each night for free - there are activities all day - I didn't like that it was so far from all the other things on the strip but live and learn Overall not bad for the money. read more

Occidental Costa - View from 4th floor balcony - Hotels Near Me - Cancún, ROO

If I had paid the normal rate of $344 per night for this, I would have been very disappointed. At $191 per night for two guests, though, I can't complain (too much). My main complaint is with the customer service hotline. I booked the hotel on Hotwire and then called the hotel hotline, only to discover that they couldn't find my reservation. I had to call Hotwire, who called the hotel and got a special confirmation number. Then I called the hotline again, but even with the confirmation number they weren't helpful. The rep gave me inaccurate information about the price of airport shuttles ($24 one way instead of $12 one way) and said that I would be charged double for a later shuttle, then failed to charge my credit card at all. I had to pay for the shuttle at the hotel. Then there was the fact that, at a "4-star resort," I had to pay for a shuttle at all. Even internet wasn't included! The hostel I booked in Playa del Carmen, for $10/night, had free wifi. Ridiculous. That being said, my friend and I had a nice time at the resort. Our room was odd (small, but with a giant balcony next to a utility area)--I'm pretty sure it's reserved for deals like Hotwire. The food was nothing to write home about and some of the staff was grouchy, but the setting was lovely and the overall experience was positive. read more

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Old, smelly and depressing. There are some beautiful hotels in and around Cancun, and this is not one of them. We usually stay briefly in Cancun, on our way to other Yucatan locations or on our way of of town. Cancun is not our thing, but a few places we've stayed in town have been very pleasant. We needed a place to stay before an early morning flight, and assumed Barcelo was a good brand, and thought all-inclusive would mean easy meals, wifi and off to bed. Instead, all-inclusive meant a small, aged hotel with pay-for wifi, an awful buffet and pulsing music that goes until 11 pm at night and some pretty undesirable issues on the service front. We had a terrible check-in experience and the check out in the early morning was awful. The night we checked in, we were cut off abruptly each time we tried to ask questions, put in the wrong room (a dank room with peeling paint and without a spare bed for three people?!?) and forced to return tired and defeated to the front desk to sort things out. We ate a middling dinner with truly awful wine --worse than any wine you might get on an airplane or in a box. I understand it was free, but we are talking truly awful. The worst part, I hate to say it, but there appeared to be several "girlfriend experience girls" at the hotel, and I say this because of how they were dressed, their age compared to their "dates" oh, and the fact that they were shimming and grinding with their dates while we were eating our meal, at dinnertime, in front of our kid. Yep. We woke in the early AM to what we had been told was a 24-hour food area and found that all the food had been left out all night, was absolutely congealed and unsafe to eat and disgusting to look at. The rooms were dank and smelled of mold. My husband was forced to go back to the room by hotel staff for a plastic key card (the kind you normally throw away) early in the morning while trying to catch a flight. I feel bad for people who come here for their long awaited annual vacation. Believe me, you can do better. read more

Gorgeous and hospitable resort to stay - especially if you want to go the All-Inclusive route! I spent 7 nights here last week on Vacay and would return. In a heartbeat. Staff was consistently friendly (without pestering) and got to know me and my family so well, we were doing the traditional Latin kiss-cheek greeting and are Facebook friends! True Story. Grounds are simply amazing. Lush greenery, well-manicured Bermuda grass, and tropical flowers. Every-where! Ashtray sand is white coral sand from the sea with a freshly stamped "Barcelo" mark made every morning. Nice touch as I recently picked up the nasty nicotine habit again. Sigh... Rates were fair but included a lot! Of course, free dining, drinks (alcohol included), as well as 24/7 access to concessions. It also included access to water sports (limited) like kayaks, intro to SNUBA lessons. Also, resort had FUN nightly events such as Michael Jackson show (he was actually quite good - excellent dancers!) and Casino Night, etc. Food quality? Frickin off the chain for a buffet style, folks. Truly. We ate at Albatross a lot and they are rad. Servers were all peaches. Shout out to Carlos!! Loved him! Also, resort had full service gym. I did work out 4 of 7 days too! Equipment was fairly up-to-date and in good condition. They had a spa but I didn't use. I did surprise my mom and sent her to 30 min facial and 30 min massage. She reported back happy and limp like a noodle - good sign! :) Aracely was so cool at the spa too! Room was a tad on smaller side but clean and nice decor. Cleaning staff did great job, but didn't consistently stock our free mini-fridge. We called and resolved, but still... :) I was a tad crestfallen to learn we had to pay for WiFi. Shouldn't this be free and included?! I dunno - no biggie. Overall - excellent stay and would definitely be plugging this hotel to my friends/family. Great job/buen trabajo!!! read more

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(All-inclusive, Thur-Sun, group of 2) TLDR; Place is away from the crowds 4.5 miles from strip, super quiet and beautiful and clean, food-allergy friendly if you communicate your needs, super friendly and helpful staff. A great, calm, easy escape. I would come back here when I'm older or specifically want a quiet escape. I'm willing to spend a little more elsewhere in Cancun to be closer to the nightlife. Incredible staff. Big thanks to Arturo and Pamela for wonderful customer service. Pamela recognized and took care of my friend who was severely allergic to dairy and gluten, on a first-name basis, and so friendly. The staff cleaned the pan each time to make a meal for my friend. Loved our room, A/C included, top floor with view of pool and the beach resorts down the way. Great design, super comfortable mattresses, amazing bathroom with included shampoo/body wash. Mini fridge is complimentary and refilled every day, we relied on this for our main source of water for the weekend and were completely fine. Free beers included! Incredible seafood-stuffed cuttlefish and ceviche at the seafood restaurant (Clarboya?) for dinner. They even baked my friend custom gluten free tortilla chips for the ceviche. We joined the reservation line around 9am and there were still plenty of spots, we chose 5pm. I think you have to go at 7am if you want a reservation at the Italian and Mexican restaurants, those seemed pretty booked up. Buffett at Albatros is open breakfast/lunch/dinner and you never need a reservation, it has an incredible amount of options, different every meal. Tried some new delicacies. I will say, it's pretty heavy, they cook everything with a lot of oil, but they have a bunch of other options like pizza and fries, cold cuts like ham and cheeses, and delicious salads. I stuck to powerbowls in the mornings (oatmeal, fruit, seeds, nuts) out of personal preference. Lunch and dinner I dabbled and got a little bit of everything available. If you're ever hungover, this buffet is gonna have exactly what you want. All the staff are also super friendly. Thank you again Pamela for wonderful service! The 2nd floor 24 h snack bar is great but I wouldn't touch anything that looks like it's been sitting out for a long time. They have alcohol and coffee and sweet treats up for grabs next to a nachos, pizza and fries, tacos, chicken nuggets, salads, ham and cheeses again, etc. It's best in the lunch hours of the day, or if you're coming back from a night out, the fries and potato salads are always delicious. They don't have the same thing every day. Never lose your wristband, and don't lose your towel card which you trade in for a hotel towel, and get back when you give the towel back. The beach is very small compared to other resorts but it was beautiful, clean, and quiet which is exactly what I wanted out of my vacation. There is a bar right by the open benches/sun chairs. You can go on a small walk to the left and back, maybe 0.2 miles. People sell coconuts and trinkets on beach so have cash ready for those. Never jumped in the pool but it was also beautiful and clean, much more action-packed and social than the beach with some events/concerts/shows happening throughout the day and kids frolicking about. Covid-19 wise, I felt very safe. All staff wore masks indoors and most guests too. Got tested early morning after filling out a digital form, day of my flight, no lines and no issues 8:30am. There is a taxi service right outside the hotel also, don't book any taxi to/from airport, I would just choose a taxi outside the hotel and say $30 is your max and bargain from there. It was hard finding the bus stop to get to the main strip / The City and Mandala Beach Club. Basically you cross the street and you will see a bus pull out lane. Stand at the very front of it, facing the oncoming traffic, and wave down the red bus as it is coming. Then it will pull aside for you. $1 cash to ride, we used google maps on our phones to know when to push the stop button and hop off. We took the red or white bus back ($1) after asking the driver "Occidental Costa?" to make sure they were going that way. There are a lot more buses leaving the strip at the end of the night than there are entering, so I would leave earlier or else find a bus schedule. f read more

I stayed in Barcelo Costa Cancun, I was there from May 17-May 23. Stayed in a junior suite ocean view room 661. All the staff members claimed it was the best room in the whole resort. In November, my wife and I tried to book the stay online because there was a great online sale, however, upon checkout, I forgot to apply the coupon code. As a result, I called their 800# which was really helpful. I spoke to Daniel, and he was able to get me an even better deal. Because of Daniel, I would book with Barcelo again. He was knowledgeable and courteous. My wife and I booked 3 rooms, 2 double ocean front and 1 junior suite. The vacation was with family. Come closer to our arrival, a reservation manager by the name of Jairo Too contacted us via email to confirm our reservation, I responded that we are still going. A few days pass, less than 2 days of the arrival he tells me that our room will not be available and that in fact the whole building will be shut off because of water issues. That was total BS. He offered a romantic dinner and bottle of wine and changed the reservation without my consent. He simply did this because the price was just too good for my room. I called back and complained about his unprofessional tactics and all of a sudden, he said that the building will be fixed and our room will be fully functional in less than 2 days. I do not recommend this particular property, you really do get what you pay for. The only reason why I give this 2 stars and not 1 star, is because Daniel in reservations was really helpful. read more

Food is disgusting! For eat dinner on the other restaurants on resort you need reserve and it's a pain because they tell you reservations are to be made at 7 am for each day and you get there and they tell you that the day is booked for the day! Do no waste your money and stay somewhere better ! Bad customer service as well! The first day we arrived my daughter cut her foot in the pool that had a broken tile, she can't go to the beach and she didn't even take advantage of her vacation. It was very stressful and frustrating for the whole family. The Hotel is very old in need of improvement. Spend your money elsewhere! read more

Decided to take a last minute early summer vacation down to cancun! Checked Expedia and this place came up as a more inexpensive resort than some of the others! I admit I was a bit skeptical but I said if it saves $300-400 dollars off the other resorts than it's worth a shot! I flew all night and half the next day, and ended up at the Barcelo Costa cancun! The employees were fairly nice, I just wish I wouldn't have had to have waited 3 hours for check in. (My fault not theirs) I say my bags down, and headed for the bar ( it's Mexico, don't judge!!) It takes getting used to, to go with the all inclusive thing, but let me tell you, it's amazing! More alcohol, food, and activities than I should've but it made for a great trip! Yes, this is a more budget family style resort, yes it's not super intimate, yes come with an open mind and a less than four seasons expectation and you'll have a great stay! The activities are super close, they have jet skis for rent on the beach at the hotel! (Fairly cheap and super fun). Go sit by the beach bar in the evening, after sunset, the people are great down there, and it's so relaxing and quite intimate! I also quite suggest taking the Ultamar ferry, to Isla Mujeres, it's an amazing island, lots of activities, great and super cheap day trip!! The hotel is very pretty, the drinks are great, the food is well, the buffet wasn't super great. I suggest making dinner reservations for the restaurants early, they had good food! Overall, I definitely recommend it, the people are nice, and so is the resort! Go check this place out! It's definitely a great stay! I hope to be back!!! read more

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Beautiful place. Very nice and pool setting. Beach was small, but clean and plenty of chair, along with a Beach Bar. Overall the facility is clean. Excellent food and service all around. Staff was great, BUT really did not like the hassle of the timeshare people. This property is not downtown...this means it quiet and likley safer, but too far to walk to a lot of the fun of Cancun. Enjoyed our stay. read more

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Loved this!! We loved the restaurants, all of the employees were super nice and friendly. The buffet and restaurants we're amazing!! Definitely recommend 100% read more

I honestly don't want to write a paragraph about the hotel I will keep it short and simple. Pros - great customer service - friendly staff - nice pool - great variety of activities you can do ( not included) - spacious rooms Cons - Wifi here is horrible , I honestly wouldn't recommend anyone purchasing it. Wifi only works in the lobby and near pool area and it's not cheap - rooms are outdated - there's a strong odor in some rooms ( I had to switch our room twice) - food here is flavorless in my opinion. I only enjoyed breakfast other than that I didn't care for the food here but it is edible - small beach read more

Cash and card accepted. Barcelo Costa Cancun is now called Occidental Costa Cancun and is across the street from Hotel Calypso. People still call it Barcelo though so the name might've changed recently. This is an all-inclusive hotel that allows kids. I was so disappointed with this hotel: the customer service was poor, the food was gross and most of the restaurants required same eat reservations, the pool was small, Wi-Fi wasn't included and was slow but at $12/day... I was expecting so much more from this place. I would not recommend it. There are better all-inclusive hotels for about the same price that are way better than Occidental. read more

My experience was different than almost everyone else so I thought I would go ahead and give my opinion. Value: I cant speak to everyone's trip, but I was able to get a 6 day groupon with round trip flights for $599 per person all inclusive. Hello, all inclusive for $100 a day which includes the flight? I signed right up not having the best of expectations because of how inexpensive it was. Food: I thought the food here was good. Going to all inclusive frequently, this place has the best buffets. Two located near the beach have very different foods and are always fresh. Just make sure you're not wearing wet clothes or bathing suits which is completely fair. Drinks: This was the best part. They used what I would consider top shelf for Mexico as their default liquor. Usually you do not recognize the brands but here I've seen everything before, same as the states. Sky vodka, Jose Cuervo tequila, etc. Bartenders were great, we made friends with one of them and they were super conversational. People: Made friends with lots of people at the resort. The staff was super engaging during the pool events and always got people involved whether it was volleyball or a foam party. Resort: I loved how this resort wasn't huge, and every room wasn't more than 100 steps to the beach. It's almost a small U shape so everyone I assume has a view of the ocean, we definitely did! Rooms were clean and staff cleaned it every day. For the price I paid last time, I would come again in a heart beat just have yet to see the same deal again. read more

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We just got back from the resort. First, we were impressed by the great attention and service from the hotel staff at any level. Great food, drinks, cleanness. Small beech, but well maintained and comfortable except the strong background ultrasound noise level. Very limited and shallow swimming area from the beech, which is compensated by its beautiful swimming pool in its courtyard. Regretfully the beech was very noisy due to the two enormous catamarans anchored next to the resort, which during the day are in a continuous come and go activity. Before any of them depart they are blasting the air with three thunderous blows from their horns that have an awful effect if you fall asleep on the beach. Also, just across the channel there are anchored four big pirate ships which substantially add to the deep noisy background during the late afternoon and evening. I had no choice but to use sometimes my noise cancelling ear phones to get to a normal acoustic environment. The quiet time was great early in the morning by eight, then the noise gradually started all over again. It would be of a great service for the location, which contains also other hotels in the vicinity, if at least those three departure horn blasts of the catamarans to be replaced with some strobe lights instead. The acoustic environment is highly contaminated by the harmful ultrasounds level in the beech area. The local authorities have to make important changes for the benefit of the hospitality business in the area, as well as for the tourists which will enjoy the beautiful natural environment of the local beaches. At the reception the activity was incredible slow, very often I noticed newly arrived guests waiting in line patiently but exhausted, assisted by its personnel that very hardly could speak English. We scheduled and paid ahead the shuttle service of the resort, from and to the airport, which really disappointed us because the scheduled pickup at the end of our stay was five hours before our international flight departure. Before the arrival and then during our stay I repeatedly insisted for pickup, last time for an hour and half later, which was finally accepted only if I will sign a declaration in which I will take the full responsibility in case I miss the departing flight. I did it immediately at the reception. We found that he ride was no more than half hour with reasonable traffic conditions, and at the airport all the formalities took us another half hour. Needless to say that we felt disappointed, which make us to think twice if we ever will use their shuttle service again if we may revisit the resort, of course with a properly improved background sound level on the beach. In fact the resort has its own taxi stand, with continuously available taxis and at a lower cost than that of the scheduled transportation. read more

Now I love to travel and have stayed at several resorts. Cancun has a lot to offer with plenty of great resorts, but this resort was THEE WORST RESORT I have ever stayed in. I'm not going to waste time so let's get into this honest review FOOD: Absolutely horrible. Don't get it mixed up. You'll have to wait until the evening if you wanna eat anything on this resort. What they also don't tell you is that you have to make a reservation for the restaurants here so the first day I stayed I was left with the snack bar on the second floor. The snack bar is horrible!!! We saw half bitten chicken nuggets, dirty nacho cheese, and the hotdogs had dark brown lines. The buffet food is barely edible. If you think it's chicken or beef, it's probably not. When I finally got a reservation ( which you have to wake up super early and compete to get one) I was expecting the food to be a little better, but it was no different, I was left picking at my food. If you want better food, there are restaurants outside the resort. I definitely recommend Carnitas Michoacán just a 5 minute walk from the resort. Great tacos and option and a nice setting. But if you want love inedible food that taste worse than school food, go ahead and enjoy this garbage Staff: The staff are medium friendly but pretty annoying and up my rear end. My sister had a faulty wristband that that came off your wrist. If you plan of staying here make sure you don't lose your wristband or you'll end up paying a hefty $100 for a new one. We were stopped by security while leaving the beach and we're told she needed a wristband. We were basically accused of of sneaking into resort. Let me tell you, this resort is not worth sneaking into either way. Besides we snuck into a resort earlier, great experience. That's besides the point though. We were escorted by security to the front desk and said we were good to go. What the resort needs to do it's spend less money on security and spend more on edible food Beach: The beach is a very ugly view. You will get sunlight and shade, and they have a bar on it but the view is terrible, if you walk in the water, it'll only reach your thighs, it smells like crappy because there is a docking station full of boats just across from the beach Overall: Don't be cheap when traveling to Cancun, you'll be better off spending a little more on a better resort. It is not worth it to stay here and have your vacation ruined. I hope the owners see this review because this stay is absolutely disgusting. I beg you for all readers, please stay away from this resort, I have read other reviews and had the same experience. Other than that, it's Cancun so have fun! read more

Bad food and food service. My grandpa went into one of the restaurants with sandals and shorts and they said he needs to change but two other family's did as well and they didn't make them change. The beach water by the hotel is a greenish color and not a pretty blue. The bar only stays open till 11. I asked the desk to bring silver wear to my room since my Uber eats guys didn't and they never did. One of the smallest resorts I've ever been to. read more

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Trash property, amenities and food - we paid 1k for 5 nights and only ate at the hotel twice because it was just too awful . Luckily there is a local taco joint half a block from the hotel, we ate there four times! Only possible way to get your belly full . Mini bar in the room wouldn't get cold, property had maybe 2 activities the entire trip , not to mentioned they set the lobby up to watch the Oscar's . - this place is a joke! And the bartenders make horrible drinks , the 3 they do make are watered down and dirty glasses read more

This resort ruined my 22nd birthday trip. From the second we arrived at the Occidental my group and I regretted our decision to stay there. Since there were 4 of us we booked two rooms with 2 beds each and requested that they be connecting or next to each other. Not only were we given two rooms on two opposite sides of the resort, both rooms only had one bed. They told us they could get us two rooms next to each other...for 40 dollars extra a nights. Not to mention the phones in both rooms barely worked and we often couldn't call the front desk and had to walk there if we had an issue. The other people (in the other room) in our groups toilet never worked and they had to walk to the lobby to use the bathroom. We noticed TWICE that our door wouldn't lock meaning ANYONE could've just walked into our room and done or taken anything. Thank God we noticed when we did but we had no idea how long our door hadn't been locked. However the worst part of this resort is undoubtedly the food. Think public high school lunch bad, like barely edible. I wasn't expecting a five star meal, but I wasn't expecting a one star meal either. This meant we had to spend more time than we would've liked looking for food outside of the resort. The restaurants in walking distance were also not great but they were slightly better than the food at the resort. Which is why we had to take the bus or cab most days to get food. The food at the specialty restaurants weren't much better and you had to wake up at 7 AM to make reservations for that day (not your entire stay.) My group and I joked about how much weight we probably lost during our stay on account of the amount of meals we went without. The beach was ok kind of small and in a weird spot. I would say the pool and bar were the best things about the resort, even though all the bar glasses and cups looked old and dirty. Bar closes kind of early 11 pm. I usually don't write reviews but how we were treated during check out was my last straw. Not only did the staff pull random charges out of their butt, but while we were correcting these charges our transportation that we paid for in advance to the airport, left us. The staff was extremely unhelpful and did not even try to help us get transportation to the airport. When members of my group reasonably started to get upset, they threatened to call the police on us and refused to speak to us or even help us. The manager on duty was especially disrespectful her name is Marisol. read more

Meh is how I feel about our stay at this resort. My boyfriend and I booked this resort with a Groupon deal, and our experience wasn't great. A few days before we left for the trip, we requested for a king bed but when we got there, we got a room with 2 double beds (room 108), which we were stuck with for 2 nights. The room was disgusting; it smelled like a basement and the air was very damp (even the papers in our room started to get damp!). THE MALE AT THE FRONT DESK IS UNHELPFUL. When we went to the male at the front desk about this issue and our request for the king bed, he called maintenance to check our room and then told us that all of the rooms are booked. Maintenance did come, but because they could not speak an ounce of English, it was hard to communicate with them. They left without saying anything and it seemed like they couldn't fix it. The next day, we went to see the same male at the front desk to request for a new room with the king bed because it was getting super uncomfortable to breathe in the room. All he said was that the rooms were all booked again. Great. Maintenance came again but could not figure it out. They kept flicking the thermometer and clicking a bunch of buttons, but nothing worked. Later in the day, we went to see a female at the front desk who told us that we could check out of our room the next morning to get the room with the king bed that we requested. Why couldn't the male tell us that in the first place? We checked out of that room the very next morning and finally got a better room on the other side of the resort. This room was better. Still outdated, but we could finally breathe again. The resort was boring to us as a young couple (we stayed 7 nights because that was our only option with the Groupon deal). There was not much for us to do at the resort other than eat and drink, sleep or chill by the pool. We tried to spend as much time off the resort as possible. You have to wake up early everyday to make reservations with the better restaurants, otherwise you'll be stuck with the boring and repetitive buffet food. The alcoholic drinks were too strong for my taste (it was like taking a shot with every sip) and the soda was watered down. Would I recommend this resort to anyone? No. Pay a little more and book somewhere else. If you do decide to stay here, don't expect much. read more

This was not one of the best hotels I've been to despite its price range. It had no wifi, we had to pay so we did not get the wifi but on the plus side, we got to spend more time with family. Be careful with the alcohol though, because it's free, I just kept drinking and drinking and we went on and around New Year's Eve so there was definitely a lot of drinking. So if you like alcohol, this is your place. The surprising thing was that they did not ask for your age when you ask for drinks, my friend's sister who is 16, got a drink pretty easily without any trouble. So if you have kids, be careful. The beach and pool were nice but very small. And OMG the restaurants, worst restaurant I have ever been. The buffets are ok but the diner were absolutely a disaster. Don't go, you'll regret it. Overall was bad, the staff weren't friendly, all they wanted to do was to get money out of you, not the greatest experience. read more

Occidental Costa - Having breakfast - Hotels Near Me - Cancún, ROO

Horrible customer service front desk provides. They advertise vegetarian options but have none. Their towel card policy is so dumb. The snack bar is stale food. They do not have a lot of food options or snack options. I do not recommend this resort. read more

This is a great spot for what you pay. It does not have the big long sprawling beaches like the larger resorts. It's more compact because it's on a corner of an inlet. My opinion, having visited twice over a month span, the rooms are very clean. The pool is well maintained and the beach area is cozy. I actually enjoyed the scenic boats, jet ski's etc...as well as the view of Isla Mujeres. And i had no issue with the buffet. They took exceptional COVID precautions all around. I found all staff to be friendly. They had quite a few pool activities (volleyball, bingo and other games). Danny and Alex are great! The booze was limited. Definitely lower shelf brands and only 1 or 2 tap beer varieties, but not a deal breaker. I'd give it an overall 3.5. For those who complain about "nothing to do", maybe a resort is not for you. Maybe you should try Disney. read more

The rooms were nicely decorated, clean and spacious. The food was good, however, the buffet food was mediocre at best. We ate it because we didn't have a choice at times, our Buffett waiter Pepe was absolutely amazing, so be sure to ask for him! That sums up the good of our stay at this hotel. The drinks were diluted, the transportation to and from the airport a disaster, we ended up paying ourselves both ways even though we had paid extra for this "service" and front desk did not care one way or another. Actually the front desk didn't care about anything and ultimately were the cause of our dislike for the hotel. The tours they offer were far away, there were other companies closer to the hotel for less money. Wi-Fi was really expensive. The rooms were smelly, fridge was leaking, balcony lock was broke, latch on room door was smashed, the safe locked up several times with error messages. The safe in our second room didn't work at all forcing us to cram all our valuables into one rooms safe. Upon check-out the front desk tried to add gift shop charges onto our room. The photos of the resort look beautiful, but the beach is pitiful in reality, a small blocked off square. read more

***** WARNING THE STAFF AT THIS HOTEL IS RACIST AND THEY PRICE GOUGE**********As we arrived the receptionist made us wait 4 hours to check in as they allowed others to check in as they arrived. Once that issue was finally resolved my assumption was the problems were over and it could have been an oversight. It was definitely racially motivated. As my sister arrived we were told we had to pay an additional fee that the original service representative stated was already paid.The manager wanted to argue me down and being that everything is recorded I asked her to just rewind the tape. She refused and blamed it on the service representative being new.... in which I found out the next day that was a lie as well. When I explained to the Manager that's it's bad customer service to keep adding additional fees that her representative clearly stated we already paid she told me trainees shouldn't be penalized for any pricing issues. I said that as a customer that's not something establishments do. SHE SAID IN MEXICO WE DO WHAT WE WANT! At that point I realized it was a race issue. read more

What a disappointment! The customer service was awful! They made the check in process as difficult and confusing. We were not given any information about the restaurants on site (reservation vs walk in buffet), the towel card, WiFi, kids club etc. We had to discover everything though trial and error. One needs to make reservations for the restaurants at 7am because it seems they become fully booked within minutes. We paid for adjoining rooms for our kids and requested to open the connecting door. I had to call 4 times before they finally sent someone up. The beach is not a real beach. They blocked off about 50ft of the marina and called it a beach. You're right next to docked boats. The staff - front desk, bartenders, gift store, reservation desk- treat you like you're a burden. I will never come back or recommend to anyone! read more