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    Temptation Resort

    3.0 (184 reviews)
    ModerateHotels

    Temptation Resort Photos

    Recommended Reviews - Temptation Resort

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    Hair & Eggs
    Prentiss M.

    First time visiting, to be honest... I wasn't impressed! A lot of the planned activities and communication with staff was pretty bad. There's hidden fees in everything even when you get the all inclusive. When going to restaurants that require reservations, the food is tasteless and very VERY small portioned! The buffet area isn't any better, I had large amounts of hair in 2 of the dishes I picked. The 2 star rating that was given goes to the ONE bartender that made drinks how you preferred them whether you tipped or not, all other bartenders give horrible drinks and service. Please stay away from the hookah as well, for $52 it should be better than what was presented. It's half the amount of hookah and it's tasteless regardless of the flavor you pick. I wish I could provide pics but this facility doesn't like photos on the grounds but I did get a picture of the hair. Happy Yelping

    Cee G.

    If you love to have fun, I highly recommend this place also to be where this is a place where a lot of swingers go if you like to be free if you like to be topless, this is the place to go. They are not shy there at all. Understand that they are respectful of your privacy but I didn't notice there was a lot of women growing men that they did not know so that was interesting to see being if it was the other way around it probably be an issue or maybe not being that you're at temptations. But they're the goal is to respect one another space and privacy so in certain areas where if you have your camera out, you have to put a sticker over your lens and respect each other's space and couples. This is also not a resort for just couples only you could come with your girlfriends. You could come with your guy friends, but I'm sure they probably in there looking for some action to somehow someway. Well, I can't say the entertainment there was so much fun starting and think about 10 o'clock until two in the morning. They have nonstop activities. They have eight different restaurants. It's all inclusive. The drinks are great. I can say that much and they get better when you're a premium member. The place is super colorful, which I really like it made it very visually pleasing if you like bright colors. The rooms there were nice. I did get an upgrade in the room because the first room that I was in which was one of the first hotel that was built there , the cabinets was a little old. It was hard to close them when we got into the new room they didn't have the snap clothes. Furniture is more just they shut the door so that was good. They have overhead showers, which was very refreshing. I can't say the place was clean and I'm excited to go back. The only thing I didn't like about the place is that they are going to try to to buy in a timeshare which they call a premier program, but it's basically a timeshare but at least a timeshare not in just that place but around the world so I guess that's that was cool but otherwise if you don't wanna be bothered with that, avoid it!

    Picture of the roof from my balcony

    The resort can be fun. I'm disappointed on their website. I booked a room with the ocean view and from the pictures I'm looking at a roof and a little bit of the ocean. I went down to complain and he said they have no other availability and that I should've booked oceanfront, which is misleading from the pictures they advertise !

    Hotel lobby
    Jessica W.

    What an unforgettable experience. My husband and I aren't big partiers and we both don't drink alcohol. So admittedly we were a little worried about booking this place. With a topless optional pool and the resort being adults only we figured we'd give it a try. The playmakers made the experience incredible. They even let us have apple juice in place of beer during some of the games. Which we greatly appreciated. We like having fun too so it was nice to not be cut out of the games because we don't drink. We spent most days by the sexy pool (usually getting there around 8:00 a.m. in order to reserve a spot). We did breakfast at sea flirt or the buffet most mornings. Around 11:00 a.m. the playmakers started doing activities around the sexy pool. I would say most of our fun was due to the activities that the playmakers host. I highly recommend just signing up for the activities and making the most out of your experience. It's also fun to people watch if you're not in the mood to play the games. Our room was over in the garden area by the sexy pool so you could really hear the base at night from the music. Thankfully they do leave ear plugs in the room so those came in handy. Also, we had some pretty bad storms there when we went so most of the parties were moved inside for the evenings. Our room had a leak every time it rained longer then two hours. We did let the front desk know. They sent someone out multiple times to fix it. The food was better than the reviews had led me to believe. I highly recommend the chicken tacos for breakfast, The sexy nachos over at sea flirt for lunch, and the dragon roll over at Sutra for dinner. Admittedly I wasn't a big fan of the food over at Romansa. We ended up going to the buffet after trying it and filled up. It's a lot easier to get into the restaurants if you're willing to eat dinner between 6-6: 30pm. If you do go off property for dinner make it back by 10 p.m. so you don't miss the evening shows. The evening parties go from about 10 pm till 2 a.m.. When we booked we added the playful experience which included a 25-minute massage for each of us. The massage was phenomenal. Would definitely book it the next time we go. I'd probably always do the playful experience so I can have the option of eating at sea flirt and the sky bar. We also booked the boudoir experience and I'm in love with the photos. Would highly recommend adding that on if you can. When we went we did a one week stay so we were able to see all of the different activities they do and the themes. Next time we go back we probably wouldn't go for longer than 3 days. To be a part of the party scene for that long was a lot for us. Overall it's a great hotel if you make the most out of it!

    Alli C.

    Well... this was an interesting experience. Imagine adult spring break with tons of booze, topless women, crazy theme nights, and loud music. For an all-inclusive, the rooms are nice. Large pools. Well-stocked bars. The hot tub gets super crowded. It's worth the upgrade to the tower for the rooftop bar, restaurant and pool/hot tub. This is definitely sexier than your average adult-only resort, and the fun part is meeting tons of sexy people wanting to have fun. The beach is pretty awful but I would say that's not the draw of the resort. A lot of people there admit to being open or swingers, but I wouldn't call it a swinger resort; it really is just a non-stop place to party. The food is below average for an all-inclusive, but the drinks are strong. Spa is overpriced IMO. My main complaint is how they nickel and dime you - we were charged $3 for makeup on a towel, yet I barely wear makeup and I used removing wipes every day. Not sure how I damaged a towel. There's always an up charge around the corner, and they try to sell you a membership that has no apparent value (you're essentially buying a discount). Overall, this isn't the place for me, but I can see why so many people love it.

    Natalia J.

    I hope I can fit all my thoughts into this post because this might be the longest review I've ever written. To start, all timeshare properties should work on their sales tactics, and this one is no different from others I've visited. The "welcome breakfast" involves a sales presentation to become a member, and while I don't discourage anyone from attending, be prepared for persistent haggling. They're trained not to take no for an answer, making it sound like the best thing ever. I won't be getting a timeshare ever; & the credits you get I think it's like $600 that I'd only if you attend this presentation. These are things that are only explained when you check in it's a lot of information they will try to gloss over so ask questions and tell them no if you don't want to go and take your phone off the hook I heard they will call your room often to ask you to go. Despite requesting a site inspection as a travel agent, my request to the sales department was ignored. However, I won't let that overshadow the good parts of my stay. I booked the Trendy Ocean View Playful Experience, which had a great view despite not being part of the tower rooms. Note that no other part of the property has an elevator so you want a high floor adjacent to the main tower so you only have one flight of stairs to walk up. Yes only the tower has an elevator. It was offered to book a tower room at $170 more a night during check-in. The lack of details about the tower's benefits, including a cabana, a better view, proximity, and more amenities, left me unaware so I didn't upgrade. I ended up booking a cabana separately, and it had a two-bottle minimum, costing about the same as an upgraded room. Clear communication about all details matters when making a sale. I definitely would've preferred to spend $500 up on the upgraded room plus the cabana had it been explained better. The playful experience outside the tower includes amenities like a bottle, a romantic dinner booking, Sultry reservations (booked at the concierge), a 25-minute spa massage, and 25% off extra services. Also, it includes sky lounge access which has the absolute best view at the top floor of the tower. The concierge was sweet she had the room decorated for my birthday and she was the most helpful in answering questions. Everything we tried food was enjoyable, especially the buffet with Mexican and American breakfast options. The hibachi and Italian restaurants stood out, but other options may be eclectic. Foodies and open-minded eaters will appreciate the variety. Everything was fresh especially the fruit and juices. The adult playground experience was a blast in this 21-and-up resort. The sexy pool from 11am to 7pm offers non-stop fun. Despite hearing horror stories, I felt safe, staying close to my partner, and security was thorough about phone policies they will go through your camera roll and make you put your phone up. The resort has a rewards program for agents, so that is a neat perk. I think I have found my go-to resort for good times and met a lot of cool people. Excited to return, and I've heard Mocha Fest hosts here - probably my next visit!

    Business cards

    While staying here March 31st through April 3rd. The A/C stop working hotel wide. I was told by Jose Manuel Romero that the hotel would not be compensating any guests the lack of a/c in 90 degree weather. I came to the front desk approximately 2am asking for new bedding because the sweat accumulated in the bed. The rooms were so hot by the time morning came that the humidity made floors wet and I slipped and fell in my room. After speaking with Jose he conferred with the front desk manager whose name is Andrea Flores and she refused to address my issues face to face and said there would be no compensation for the affected stay. The pair also followed up with the only thing i could do was leave the property for relief or compensation. I've stayed at this resort multiple times and have never been disregarded so blatantly. Completely unacceptable....

    Cineopolis Cancun
    Tanesha J.

    New Year's Eve @ Temptations was epic!!!!!! It was a complete movie!!!! The experience I had left me absolutely speechless. The staff was superb, the food was excellent , and the safety protocols was top notch. Temptations is an adult only, clothing optional resort so if you're not open minded to a fun, but risqué atmosphere, don't go! From swingers, to the LGBTQ community, everybody is welcome. There's a little something for everybody. They also have their own social media network that you sign up to on arrival in order to make friends and keep up with all the sexy activities happening around the resort.. Soon as I entered the resort there was a pole dancer in the lobby and a waiter with a welcome drink. I knew at that moment I was going to have a blast. There are day parties consisting of foam pool parties to nightly performances from pole dancing competitions to show stopping sexy dance routines. The area around the resort is very safe. There is a mall about 10-15 minutes within walking distance that also has a nice movie theater. I got to see Wonder Woman and do a little shopping. I went parasailing, visited XCARET park, went to see Joya by Cirque Du Soleil, and had a few exquisite lunches and champagne dinners on the beach. The beach is a little small but beautiful and quite cozy. The staff went above and beyond to ensure that I had a great time. The buffets were handled by the staff so the guest would not serve themselves for sanitary and safety reasons. They also have sanitizing stations all over the resort and social distancing within the restaurants. Wearing a mask is optional so play at your own risk. I had an absolute blast & can't wait to visit again.

    View from Sky Bar

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    9 days ago

    Entertainment staff is awesome. The atmosphere is a total vibe. Food was good. Nightlife is popping.

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    10 months ago

    Cool place . Finally a place away from children.sexy people and great vibes.food is great staff is amazing . Definitely going back.

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    Temptation Resort Reviews in Other Languages

    Review Highlights - Temptation Resort

    They have entertainment every night and if you have a chance I recommend the foam party in the sports pool.

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    Hyatt Zilara - Guest Room

    Hyatt Zilara

    (283 reviews)

    $$$

    Zona Hotelera

    I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

    Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

    Live Aqua Resort - View from one of the cabanas facing the ocean

    Live Aqua Resort

    (463 reviews)

    Zona Hotelera

    We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

    3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

    JW Marriott Cancun Resort & Spa - smoothie

    JW Marriott Cancun Resort & Spa

    (330 reviews)

    $$$

    Zona Hotelera

    If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

    Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

    Hyatt Ziva Cancun - Festivity before dinner

    Hyatt Ziva Cancun

    (451 reviews)

    $$$

    Zona Hotelera

    Truly Felt Like Family -- An Unforgettable Stay at Hyatt Ziva Cancun…read more Where do I even begin? we traveled here for my birthday and from the very first moment we arrived at Hyatt Ziva Cancun, we were welcomed with such genuine warmth and kindness. The staff immediately made us feel at home, and that feeling continued throughout our entire stay. The resort itself is absolutely beautiful--spotless, incredibly clean, and very well maintained. The service was exceptional. A huge compliment to the management team for combining the high standards you expect from a Hyatt resort with the warmth, friendliness, and genuine hospitality of Mexico. That combination made our experience truly special. And the food! We tried every restaurant during our stay, and honestly, the food was fantastic everywhere. If I had to choose a favorite, it would be the French restaurant, but we enjoyed every place we tried. The rooms were beautiful, extremely clean, and had amazing views. I was especially impressed that our room was serviced twice a day. There were also plenty of activities throughout the resort, and we had so much fun participating in them. But what really made this trip unforgettable were the people. A very special thank you to Leila Guirin, Diana, Virgilio Castillo, Odalys, Angelica, Alejandro, Roman, Diego, Jazer, Natasha, and especially the amazing Edgar, who seems to wear many hats! Edgar was not only a fantastic entertainer but became someone we truly considered a friend. These are just some of the names I remember. Unfortunately, I lost the list I had written because there were so many other wonderful people I wanted to recognize. But I can sincerely say that every single person we encountered was friendly, respectful, helpful, and genuinely kind. Now I understand why Hyatt Ziva Cancun refers to its guests as "family." It isn't just something they say in their messages or emails--they actually make you feel that way. We weren't treated simply as hotel guests; we were treated like welcomed friends and loved ones. That genuine Mexican hospitality, friendship, and warmth is something I will remember long after the vacation itself. Thank you to the entire Hyatt Ziva Cancun family for giving us one of the best resort experiences we have ever had. You made our stay phenomenal and truly unforgettable. We arrived as guests, but we left feeling like family. I cannot recommend Hyatt Ziva Cancun enough, and I sincerely hope we have the opportunity to return!

    Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

    Kempinski Hotel Cancún - Fuzeball and ping pong

    Kempinski Hotel Cancún

    (209 reviews)

    $$$$

    Zona Hotelera

    Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

    We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

    Marriott Cancun Resort - Delphina- muscles

    Marriott Cancun Resort

    (236 reviews)

    $$$

    Zona Hotelera

    Marriott All Inclusive Cancun Resort…read more This is my fifth stay at this Marriott property having spent time with my entire family twice when it was the Mariott Casa MAGA Resort, and then again for my 25th & 35th wedding anniversaries, this time for a milestone birthday. The addition of the "Marriott Experience" App (available for I-Phone and Android users) makes navigating nation the myriad of restaurants and menus easy. Room Service menus are on the App but you still have to call to order--a bit antiquated and I expect that feature to be added! Nightly entertainment and tremendous cocktails in the Great Room is a must do along with various nightly entertainment/activities including a casino night! The property has enough cuisine options for a stay that you can vary from traditional Mexican (Casa Madre) and American (Organic & Co., Mo's Burgers, Champions restaurants, to Japanese and Polynesian (Mikado Teppanyaki, Kasai & Hana Polynesian Grill) or Mediterranean-- Greek (Delphina) or Italian (Toscanni) also. And within some you can vary from fine dining to "fast food" styles, e.g, three options for pizza (750 Pizzeria, Pizzeria by La Isla & Organic), a taco bar featuring other delicious locally sourced dishes (Botanika by La Isla), and Ceviches at Cevicheria. All of the restaurants, their menus and hours of operations plus reservation links are available on the App. There were staff members who provided EXCEPTIONAL service and made this a remarkable experience: JULIO PEREZ, the Executive Sous Chef, Israel the Manager of Restaurants, and wait staff/hostesses Gerardo, Izamar, Julissa, Adrian & Antonio--AND THE ENTIRE FRONT DESK STAFF!!!!!

    I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

    Hotel Riu Palace Las Américas - View from room

    Hotel Riu Palace Las Américas

    (326 reviews)

    $$$

    Zona Hotelera

    Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

    I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

    Excellence Riviera Cancún - Tomahawk steak

    Excellence Riviera Cancún

    (306 reviews)

    $$$

    We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

    This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

    Grand Oasis Cancún - Large pool, decent beach. The only things this hotel has going for them

    Grand Oasis Cancún

    (716 reviews)

    $$$

    Zona Hotelera

    I rarely leave negative reviews, but I feel like I need to warn others. I'm giving Grand Oasis…read moreCancún two stars, and those stars are solely because of Lorenzo and Carina. They were kind, attentive, and genuinely made our stay more enjoyable. Without them, this would have been a one-star review. The resort lures you in with the promise of an all-inclusive vacation, but the reality was incredibly disappointing. The food was some of the most unappetizing I've ever seen at a resort. Very little looked fresh or appetizing, and dining quickly became something we dreaded rather than enjoyed. The property itself is very dated. The rooms, common areas, and grounds all show significant wear, and many areas felt dirty or in need of repair. We even had cockroaches in our room. Air conditioning was either weak or nonexistent in many parts of the resort, making it uncomfortable to escape the heat. One thing they don't make clear when booking is that there are different resort access levels based on your wristband color. We had blue bracelets, while guests with black bracelets had access to noticeably nicer amenities and areas. It leaves standard guests feeling like second-class visitors. Cleanliness was another major issue. Guests frequently left trash around the property, and we were disturbed to learn on our last day that reusable cups were being rinsed in a brown sanitizing solution before being handed back out. If you stay here, bring your own insulated cup. My husband and I both came home sick with bad colds, and while I can't say what caused it, seeing the cup sanitation process certainly didn't inspire confidence. Another disappointment was the atmosphere. All of the pool bars closed by 6:00 p.m., and by around 11:00 p.m. the resort felt completely dead. Aside from the spring break crowd, there wasn't much energy or entertainment. Overall, this resort feels like it's surviving on its spring break reputation rather than investing in the guest experience. Between the poor food, outdated facilities, cleanliness concerns, uncomfortable rooms, and confusing tiered access system, I would never recommend Grand Oasis Cancún. Save your money and book elsewhere

    Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had…read more We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else.

    Temptation Resort - hotels - Updated August 2026

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