The staff is not following my mom's hospice care directive, they are force feeding her and putting…read moreher in danger. The hospice agency and nurse has told the staff multiple times not to feed her and they keep violating the orders. I'm beyond mad and I'm going to report them and file a claim against them.

This review is based solely on our firsthand experience with the Cerise location of this care…read morefacility, where mom, who has Alzheimer's disease, was admitted in September 2024. Timeline of Events and Observations: September 2024: Mom was admitted to the Cerise facility. At the time of admission, she was ambulatory, verbally communicative, and able to feed herself independently. She was capable of walking to a nearby park, approximately one mile roundtrip, without assistance or incident. Two female caregivers were present at the time of admission. October-November 2024: Mom began experiencing incontinence. By November, the staff had changed, and a male house manager named Jun had assumed a supervisory role. During this time, there were no issues reported with bathing or showering. We were not notified of the staff change until after it was completed. December 2024: Jun requested an in-person meeting to recommend placing our mother on hospice care, citing difficulty with incontinence care. Following this meeting, I consulted our mother's mobile physician, who confirmed that she was not a candidate for hospice care. Based on that assessment, arrangements were made for more regular visits by the mobile doctor. January 2025: During a visit, I observed that our mother had a visible bruise near her eye. No prior notification of this injury was provided by the facility. When questioned, staff reported that the cause was "unknown." A photo of the bruise was reviewed by our mother's physician, who estimated that the injury appeared to be 3-4 days old at the time the photo was taken. This incident was reported to the LA County but the date of the ombudsman visit was scheduled for late March. February 2025: Staff continued to communicate their concerns about mom during her diaper changes. Additional medication was introduced to manage these concerns, reportedly at the recommendation of Jun and a caregiver named Sarita. The weekend caregiver, who had been present since September, stated that she did not have difficulty managing incontinence care and did not observe problematic behavior. Sarita noted that our mother had improved by the end of February. Jun reported that her behavior remained unchanged. March 2025: Following medication adjustments, our mother became bedbound for nearly a week. The prescribing physician reduced the medication dosage after it was observed to cause tremors and impact her mobility. During this period, she sustained a knee bruise, for which I was notified. She had difficulty walking and exhibited full-body tremors, which appeared to be related to the prescribed medication. Additional Observations: The decision to place mom in a board-and-care facility was based on the expectation of a more personalized and home-like care environment, with a higher caregiver-to-resident ratio. During unannounced visits, the house manager, Jun, was often not present and reportedly "running errands." Mom's hair was cut without prior notice or consent. The haircut appeared uneven and unprofessional. Mom was the second resident at the Cerise facility after the renovation. Another resident, the first resident, named Tracy, commented on negative interactions with the house manager. The contract with the facility contains an arbitration clause, limiting legal recourse and precluding civil litigation. Each facility is operated as a separate legal entity. While an activities calendar is provided, the observation is that activities were minimal. Aside from occasional participation in October and November, residents were typically indoors without outdoor access or structured engagement.

Nothing can prepare you for dealing with a loved one whose memory is fading. The toll it takes is…read moreimmeasurable. Choosing a place safer than home is difficult. Life gets a little easier knowing your loved one is safe at Silverado Memory Care. From housekeepers to management, everyone handles everything with skill and compassion. Sometimes, as a family member, that's what you need most. Silverado staff work tirelessly to ensure residents have what they need. While no place is perfect, Silverado strives for it. It is the next best thing to home for someone needing memory care. They allow me to be more of a daughter again, and for that, I am profoundly grateful.

In the fall of 2024, it become apparent that our loved one was needing full time care due to…read morephysical limitations and mild cognitive impairment. A friend of my mothers suggested that we investigate Silverado Rolling Hills after doing 1 month of in-home care, very expensive, and 1 month at a board & care facility, not enough stimulation, and interaction. I am so glad we did. Why the 5-star rating: 1. Safety: Mom feels safe here. She feels she can express her needs; she is seen and is heard. 2. Mental health: Mom has a smile again and back to her sharp wit. 3. Staff: The staff at Silverado RH are terrific. From the front desk crew to maintenance crew, to care caregivers to the activities team to the administrator, everyone is nice, compassionate, competent, and really do care for the residents. I can reach out anytime of day and get a quick answer and get pictures of mom every few days without even asking. 4. Cleanliness: I have yet to drop in on my mom and find her or the facility dirty or the lingering odor of urine. They clean every day, paint walls when they get scuffed by wheelchairs/walkers and make sure any messes are picked up quickly. 5. Activities: There is always something going on, painting with watercolors, live music, wine tasting, drum circle, flower arranging, outside excursions, chair aerobics, bingo, lecture series, manicures, face masks, the list goes on. 6. Community: when you visit, you get to know other residents and their families. The common theme is that their LO is also happy and thriving at Silverado RH. 7. Food: delicious. Friends and family members can join their LO for a meal at no cost. Just give them a heads up and they will save you a seat. 8. Pricing: one price, every month, not ala carte options like many other residents. Only extra cost is for the incontinence package if you opt in for that. Bottom line, mom is thriving, has a great team around her, she feels safe and enjoys her roommate and other residents, some which are birds and dogs. And our family has peace of mind knowing that she is well taken care of. Thank you Silverado Rolling Hills team for helping her and us through this journey.

We lived in our own house in West Torrance since 1971. During the last two years we decided to tour…read moreassisted living facilities in our area and further south. We also were concerned that just taking tours with a sales person was misleading. We were aware that people were leaving one failed facility and going to another with the hope of better treatment. We felt uncertain about leaving our beautiful home and moving into this unknown world. We have been at Cogir of South Bay for just over a month. We are going no further. We are here to stay! We are both overjoyed with our decision. Each day brings us a dining room with our new friends. We all have learned to expect a tasty and attractive looking meal will be presented to us. In our past we only dined so well on special occasions at our favorite expensive restaurants. At dinner time I get my wine. Instead of sleeping in late and watching lots of TV, we attend the 9:30 AM exercise classes in the gym or outside alongside the pool. In addition, we now do our weekly exercises at 1:30 PM inside the heated pool when the sun is strongest. Today the pool water temperature was over 90oF and the air was 73oF. The pool exercises included music and aquatic hardware to enhance our experience. I love my daily swim. Thursdays, before dinner, there is always going to be a singer who performs alongside the bar and also comes up to each of us seated at our table. It already started. We enjoyed our drink from the bar, snacks from the side table, and a bouquet of flowers on our table. A resident took the microphone from the performer and did a few songs that he mastered during his singing lessons. Two couples got up and danced. One of the assistants working for Cogir took the microphone and sang Edith Piaf's famous song and sang it French. My hands were sore with all the applause. There is an exercise room loaded with weights and other typical hardware that I use, a game room where we learned how to play adult dominoes, and an arts and crafts room where my wife just painted a silk scarf under the supervision of a guest artist. And all that was in the past few days. We enjoy the trees, shrubbery and plants that surround every area. They were each planted at their full size. It is a pretty scene when we look down at the grounds from our balcony, day or night. When there is a breeze, it is even more enjoyable. We have a pantry, refrigerator, freezer, stove and microwave that we have not yet used. Why shop, cook and clean-up when your meals are prepared for you? I store my socks and underthings in the empty food pantry. We no longer have monthly TV, electricity, gas, and garbage pickup expenses. Since this place is brand new and all expenses are included, we don't worry about scheduled maintenance and surprise repair bills typical of our 50-year old home. Since I was an engineer I focused on the material parts of Cogir. What make this place run smoothly are the executive director and her staff. The Matre D' in the dining room makes each meal personal. WIth great satisfaction, Dr. Paul and Gretel Lieberman

My mother and stepfather have been here a little over one year now and so happy we made this choice…read morefor them! They are the most loving, helpful, wonderful staff you could ask for. James is amazing along with so many others! Highly recommend this place and all the care they give. Thank you to all the staff and feel very blessed!

Under the present, astute, savvy, thoughtful direction of Linda Hiles, Executive Director, Spring…read moreSenior Assisted Living has been transformed into a senior home that is far more pleasant with better coördinated, integrated services than before her arrival where directors came and left like a game of musical chairs. Due to declining health of a relative, I have had more interaction with the staff and found them to be responsive, caring, empathetic, friendly. Sometimes the cleaning staff does unwittingly throw away esoteric, specialty food given by friends & relatives to my resident relative since the staff is not sure of its shelf lIfe, but the complaint by my relative's earlier claims of missing personal items possibly by staff members now seem to be unsubstantiated. Overall, Spring presently is a desirable assisted living home. The residents are from middle class backgrounds so there is an air of civility and dignity. The facilities are clean with a comfortable "living room" for residents to gather for directed activities & occasional entertainment. My past review and others' reviews were not as complimentary, but under Linda Hiles and the amenable staff, I feel Spring would be good to look into for an assisted living situation. For pictures of Spring, refer to my previous review below.

Very caring staff clean facility seem like a very homey environment and quality of care is a five…read moreout of five. Had my aunt in this facility for several months and the staff is very good with supporting her and encouraging her. She is widowed, elderly and with chronic illness so keeping her hopes up can be a challenging itself, I appreciate the staff for their attentive services.

The Caring House is the best hospice residential home filled with comforting Staff and volunteers…read morewho care about the residents and families. Walk through the aromas of fresh baked treats and enjoy the gardens that bloom with sweetness. We experienced the thoughtful hospitality. They taught us how to provide the respectful and tender care throughout our Mother's life cycle. This peaceful and beautiful home was perfect for our family. Non-profit status makes this an exceptional hospice. Please donate to this truly beautiful home filled with Angel volunteers and Staff that mattered when we needed them most. Immaculate home and gardens were just extraordinary comforting.

They are truly a caring house. My dad was here during his final days and they took great care of…read morehim and everyone that came and visited him.

If Burj Al Arab in Dubaihave 7 star rating then Clearwater of Southbay should have it also or more…read morebased on my experience. As soon as you enter the community, you will be greeted with lovely smiles and hospitable people. The tours are well organized and smooth sailing visit. Dana, is a fun , easy to transact with and have been very helpful in giving all the resources and best people to contact during the tour visits. The community is clean, well kempt and full of active happy residents waking around. One resident even offers you snacks and makes you feel at home. Walking around the activity or they call it lifestyle room is fun. You need to keep with the beat as the musician is playing the good oldies but goodies songs and the people are dancing around . They have spacious rooms and even have mini movie theatre and game rooms where people can read books . I saw one visiting family member playing scrabble with her dad . I highly recommend this place. I feel at home everytime I visit

Had a family member staying here currently and it is a amazing facility. And the staff is really…read moregreat as well. One of the supervisors Ms. Arlene walker was really nice and kind and proffesional and made transition really easy, better than we could have imagined. You hear alot of horror stories about places like this but not here! I would recommend this facility to anyone looking for a safe place to leave there loved one without having a worry in the world. They are definitly in hood hands.

My mom has been at Silverado for over 6 months and we've been very happy with her care there. She…read moreloves her roommate, staff are warm and treat her with understanding, dignity and respect. There is 24/7 nursing support and all staff on site, whether direct care or not, are all trained in dementia care. The environment is clean, attractive and comfortable. There are 4 floors and are arranged by residents' needs and cognitive level. My mom seems very content to be amongst her peers, chit chatting, doing activities, going on outings and dining together. I'm so grateful for Silverado and all the staff. It has turned out to be the perfect place for my mom. She is safe, engaged, fits right in amongst her peers and has the support of staff who understand what she is going through. I'm actually not sure what we would have done had it not been for Silverado, and being right here, so close to home.

Few things feel lonelier than caring for someone with dementia. When I realized I could no longer…read moresafely care for my mom at home, I started a deep dive into researching memory care communities. I am so grateful my search led me to Silverado Beach Cities. I felt seen and supported the moment I walked in. The two main reasons that I chose Silverado for my mom are 1) the staff and 2) the Nexus program, which is geared toward high-functioning residents. In addition to providing excellent care for my mom, the Nexus staff also makes time to support me. Everything about the decision to move my mom was difficult, but the one thing I never doubt is that she is getting the best possible care and support. A massive shout-out to Peter, Campbell, Jessica, Eli, Clara, Lourdes, Teresa, Nancy, Noc, Jazmin, Ana, Lana, Laurie, Elizabeth, Doreen, Jean, and all of the staff. And, of course, Honey, the resident bulldog.

***FINALLY***…read more Working in healthcare for over 15yrs I have definitely seen my fair share of facilities. Peters Family Home checks all the boxes and then some. I recently had the pleasure of working with Peters Family Home and can honestly say it was love at first smell! The attention to detail from aesthetics to patient care are unmatched. The staff truly feel like family in this tranquil space. If you are looking for a home away from home for you or your loved one look no further!

I had the pleasure of doing a tour for this home if I tell you, it was absolutely AMAZING from…read moregoing through the front door and checking out each room. I truly recommend this home to anyone who's looking for a place for their loved ones. The administrator I can say she was very knowledgeable. Also I had a lot of questions which she answered each one which really made me choose this home for my loved ones when the time comes, for them to be placed in a senior care home facility